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KM CSC PDF
KM CSC PDF
COURSE OBJECTIVES
By the end of the 120-hour program, participants should be able to:
Explain the variables of human behavior in organizations and how this can
be managed and directed to encourage superior individual and team
performance;
Identify different quality and productivity management tools in order to
5Ps
TARGET PARTICIPANTS
Position holders and incumbents of
SG-24 and higher performing
supervisory and managerial functions
improve work processes and organizational aspects of supervision; and
Translate strategies into development plans for improved performance and DURATION
effective service delivery. Eight (8) hours for fifteen (15) days
MODULE DESCRIPTIONS
MODULE 0. MAXIMIZING Drawing insights from Psychology, this module will guide participants in increasing the self-
PERSONALITIES awareness primarily of ones strengths, weaknesses, motivations, desires and reactions. Treated
Day 1 August 20, 2015 as the initial session of the whole course, this module topic will be revisited in all of the modules.
This is premised on the notion that effective management and leadership starts with the self.
Topics Covered: Knowing yourself; 16 Types of Personality and their Strength and Weaknesses;
Relating to Different Personalities
MODULE 1. CLARIFYING This module will help participants appreciate the role of the responsive, accountable public
PURPOSES organization in the nations development. It briefly surveys perspectives on national
Day 2 August 21, 2015 development; the different roles of government, the private sector, and civil society in furthering
national development; and the challenges of an ever-changing national and global reality to the
public organization and the public manager. This module will also review the goals and
mandates of Agencies / the client organization / agency.
Topics Covered: Role of Government in Society; Goals of the Bureaucracy; Mandates and functions
of the Office/Agency; Types of service
Using a deeper understanding of human behavior as a foundation, this module helps participants
MODULE 2. MANAGING WORK
to channel the organizations human resources and energy into productive channels by using
PROCESSES techniques and tools for managing work effectively and efficiently.
Day 3 August 22, 2015
Day 4-6 September 3-5, 2015 Topics Covered: Organizational structure; Managing Resources; Management tools; Managing and
Improving Systems and Processes; Communication and decision-making; Organizational
Performance Measurement
MODULE 3. LEADING PEOPLE Presupposing a deeper self-knowledge, this module, drawing upon insights from social
Day 7- 9 October 1-3, 2015 psychology, helps participants understand the personalities and motivations of other people, and
Day 10-12 October 22-24, 2015 the dynamics of human relationships and human behavior in offices and organizations. It then
helps them to employ this understanding to more effectively relate to people, and enable them
to achieve the highest potential and best performance in the workplace: superiors, colleagues,
subordinates, clients and customers, and other stakeholders.
Topics Covered: Understanding Human Behavior; Organizational Culture; Group/Team Dynamics;
Effective Leadership; coaching and mentoring; Managing Stress and Conflict; Individual and Team
Performance Management
MODULE 4. EXECUTING PLANS This module will orient participants on the concepts and the necessities of managing
Day 13 November 4, 2015 implementation of planned changes to increase the probability of ensuring success of reforms in
Day 14 November 11, 2015 the organization. Focus will be on understanding the dynamics of organizational change that will
help participants identify the factors influencing change implementation and assist them in
Day 15 November 20, 2015
generating strategies that reduce resistance to change.
Topics Covered: Organizational Diagnosis; Performance Gap Analysis; OD Strategies and
Interventions; Action Planning; Implementing, Monitoring and Evaluating Change
COURSE FEE The total cost of the program is PhP 60,000.00 per participant, inclusive of 12% VAT.
Contact Person:
CAREN EVANGELISTA
evangelistac@dap.edu.ph