Samantha Smith

811 Wilson Rd N, Unit 11. Oshawa, ON L1G 7Z5 | (289)928-3145 | samantha.smith.93@hotmail.com

Objective
Responsible, efficient and flexible individual seeking a position to utilize my administration skills,
precise attention to detail and organization.

Summary of Qualifications
Eight years experience working in customer service
Proficient in Microsoft Office Applications
Hard worker, quick learner and ability to assume responsibility
Worked both as a crew member and independently

Education
DURHAM COLLEGE, OSHAWA ON 2018
Developmental Services Worker
2-year Diploma

DURHAM COLLEGE, OSHAWA ON 2017

Office Administration
1-year Certificate

KESWICK HIGH SCHOOL, KESWICK ON 2011

Obtained OSSD

Experience

DIRECT SUPPORT WORKER 2017

PRIVATE HOME CARE, AJAX ON
Provide exceptional one on one support to a young individual included but not limited to, personal care,
overnight sleep support and personal duties.

CUSTOMER SERVICE RESPRESENTATIVE 2016

NATIONAL MONEY MART, OSHAWA ON
Provided customer service through explanation of services, policies and procedures
Balanced daily cash flow, deposit logs and ensured precise accuracy of safe while handling large
cash amounts
Working independently and within a team
Serving multiple customers at a time, to ensure quick and quality service
Samantha Smith (cont.)
811 Wilson Rd N, Unit 11. Oshawa, ON L1G 7Z5 | (289)928-3145 | samantha.smith.93@hotmail.com

SUPERVISOR 2011-2016
XS CARGO, AJAX ON
Coached and trained employees for working storefront with all policies and procedures
Motivated employees to stay on task and well organized
Performed opening and closing procedures, prepared bank deposits and store float.
Responsible for creating future advertisements, pricing the store, preparing defective items for
reimbursement, and ordering store supplies
Remerchandising product, scheduling and receiving shipments

CUSTOMER SERVICE 2009-2011

WALMART, AJAX/KESWICK ON
Responsible for processing all types transactions including refunds
Trained many new employees and how to work the registers while still maintaining a clean work
environment

Training
Standard Frist Aid + CPR Level C 2016
Nonviolent Crisis Intervention Blue Card 2016

References Available Upon Request

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