JOB DESCRIPTION

PERFORMANCE EVALUATION

POSITION TITLE: Chief Operating Officer EMPLOYEE NAME:

REPORTS TO: Executive Director DEPARTMENT: SITE:

EMPLOYMENT STATUS: Salaried, Exempt DATE OF HIRE:

TYPE OF EVALUATION: Orientation 3 Month (optional) ASSESSMENT PERIOD: to

6 Month Annual

JOB PURPOSE:
Accountable for continuous improvement in quality of care and service, and efficient use of staff and referral resources to achieve the mission of
Interfaith CHC. Integrates medical, dental, behavioral health, and enabling services to create a robust health care home to serve patients. As a
member of the senior management team, contributes to the organizational and strategic planning of the organization. Directly and indirectly
supervises a staff of 80 or more FTE.

JOB DIMENSIONS: Works in an outpatient clinic environment with management responsibilities for non-provider staff as a facilitator of
ever improving clinic processes, setting clear expectations and providing regular feedback to staff on achievements.

JOB QUALIFICATIONS:
Education: Bachelors degree required, masters degree preferred in health related field.
Certification and Licensure: Current Washington license in a clinical profession a plus.
Experience: At least five years progressive management experience required preferably in a primary care medical group or community health
center environment.
Specialized Skills & Knowledge: Must demonstrate a strong knowledge of process improvement and facilitation, excellent communication
and problem solving skills, and have a ‘team’ concept attitude. Must work collaboratively with clinical directors in design of clinic operations
and function effectively within a senior management team responsible for success of the organization as a whole. Must be clear about staff
expectations, accountability, and committed to effective, just and collegial performance improvement. Must be competent in general office
skills such as computers (electronic medical records, practice management & Microsoft Office products), faxes, telephones, and copy machines.
Must be able to organize and prioritize work load. Must maintain an effective and positive professional working relationship with staff and
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 patients at all times. Must have the ability to understand and respond effectively and with sensitivity to special populations served by ICHC.
Special populations include those defined by race, ethnicity, language, age, sex, sexual orientation, economic standing, disability, migrant and
seasonal workers, homeless and others.
Blood-Borne Pathogens Exposure: Category I

(1) NOT ACCEPTABLE

Performance has consistently failed to meet requirements. Immediate corrective action should result.

(2) NEEDS IMPROVEMENT

Performance meets some of the requirements but should be improved. Plans should be pursued to develop consistently effective performance.

(3) MEETS EXPECTATIONS

Performance has been satisfactory and fully meets requirements.

(4) EXCEEDS EXPECTATIONS

Performance has consistently gone beyond requirements.

JOB DUTIES AND JOB PERFORMANCE STANDARDS PERFORMANCE COMMENTS

RESPONSIBILITIES RATING
NOTE: Ratings 1, 2 & 4
require written narrative.
The Performance Rating
“EXCEEDS
EXPECTATIONS” can be
used for Annual reviews
only.

1 2 3 4
Communication / 1. Communicates organizational policies, strategic and operational
Interpersonal expectations to staff.

2. Resolves staff concerns and issues and communicates unresolved issues

to senior management team

3. Facilitates discussions that improve clinical processes to increase quality

and productivity which are key deliverables of this position.

4. Resolves patient concerns effectively and courteously within policies of

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 the organization.

5. Communicates effectively with providers, managers, colleagues and all

other disciplines (i.e. insurance companies, lab, community resources,
vendors, etc.) in a courteous, collaborative manner.

6. Promotes and demonstrates effective, open and honest communication

skills.

7. Consistently uses appropriate channels in communication.

8. Promotes positive teamwork and cohesiveness between staff members

and other health care providers.

11. Accurately designs and measures key parameters of performance and

provides regular feedback to staff and management.

12. Consistently communicates quality of care and service, productivity and

effective use of referral and prescribing standards of excellence to staff.

14. Maintains patient confidentiality.

15. Maintains objectivity and constructively deals with problem situations.

16. Demonstrates the ability to establish and maintain effective positive

working relationships with patients, families, co-workers and the public.

Operational Assessment 1. Annually performs an assessment of clinical operations based upon input
from staff, patients, and senior management.

2. Annually designs a workplan for improvement of clinical operations in

association with Clinical Directors, staff, and senior management team
that supports the goals and objectives of the organization

3. Workplan contains performance measures, timelines, and positions

accountable for results.

4. Provides at least quarterly feedback to staff and senior management on

performance measures and workplan progress.

5. Demonstrates a strong knowledge of evidence based clinic standards and

compliance with standards within the clinic

6. Demonstrates a ‘team’ concept approach to work by willingly and

enthusiastically assisting co-workers with other duties to support patient
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 care (i.e. assisting co-workers, answering telephones).

7. Asks for assistance when necessary

Operational Improvement 1. Displays strong knowledge and experience in clinic operational

improvement methodologies, change management, and performance
measurement.

2. Effectively facilitates staff and management input into the change

process.

3. Moves change process effectively forward

4. Effectively completes annual workplan and achievement of objectives

Service Excellence 1. Achieves improved quality of care and service to patients and families.

2. Creates, models and supports a positive environment for staff, patients,

families, and the public

3. Seeks to establish a working relationship with a positive attitude that

enhances open communication.

4. Demonstrates an awareness of and commitment to the common goal of

providing excellent patient care.

5. Demonstrates a commitment of services to patients/co-

workers/providers.

6. Participates and contributes to clinic goals and problem solving.

7. Participates in and supports team meetings and activities.

8. Maximizes productivity through efficient actions and time management.

9. Interactions with patient/family/staff in a manner that is caring,

respectful and professional.

Professionalism 1. Participates in continuing education opportunities.

2. Sick time does not exceed clinic policy parameters.

3. Gives criticism to others in a private, constructive manner when

necessary and accepts criticism in a positive, self-developmental manner.

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 4. Follows through on assignments to completion.

5. Utilizes the appropriate chain of command as specified by the agency

policy.

6. Does not allow social interaction to interfere with clinic workload.

7. Consistently demonstrates and assures strict adherence to policies and

procedures concerning patient and family confidentiality and release of
information.

10. Maintains a professional appearance and good hygiene accordance with

the departmental standards and federal regulations.

11. Takes responsibility for own actions.

Leadership 1. Promotes teamwork

2. Effectively communicates and implements senior management team and

Board decisions to staff.

3. Effectively communicates staff ideas and concerns to senior mangement

3. Acts as a resource, communicating appropriate knowledge, skills and

conduct.

4. Remains calm and tactful during stressful situations.

5. Demonstrates a positive adjustment to the changing health care

environment.

6. Takes responsibility for finding workable solutions.

8. Accepts supervision in a constructive manner.

9. Is constructive in making suggestions and addressing issues.

Supports Cost Effective 1. Operates clinics within budgeted expenditures and achieves budgeted
Use of organizational productivity.
resources

2. Works with Clinical Directors and staff to assure cost effective delivery
of care services within a capitated environment in which Interfaith is at

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 risk for pharmacy, specialty and hospital services.

3. Creates systems to find most efficient product, equipment, supplies or

tests.

6. Effectively mobilizes resources to prevent delays and/or unnecessary

resource use.

Supervisory Duties 1. Supervises staff in accordance with ICHC’s policies and procedures and
applicable laws. This includes hiring, orienting, training, delegating,
coaching, mentoring, addressing complaints, resolving problems,
disciplining, terminating, and performing timely performance
evaluations. This also includes scheduling staff and their vacations to
ensure proper coverage.

Safety/Risk Management 1. Supports and contributes to effective safety and risk management by
establishing and enforcing policies and procedures, ensuring a safe
environment, and promoting accident prevention.

2. Identifies patient situations indicative of high clinical, financial and/or

liability risk and implements effective risk management.

3. Establishes and enforces clinic safety, infection control and hazardous

waste policies.

Self 1. Establishes and/or contributes to an organizational plan for staff training

Development/Education and education.

2. Attends and satisfactorily completes annual mandatory in-services and

educational programs.

2. Participates in on-going continuing education and in-services.

3. Completes own continuing education record.

4. Participates in related professional educational opportunities.

5. Participates in Quality Improvement projects when applicable.

Additional and Related 1. Shares expertise and collaborates with organization staff at every level in
Duties a positive and compassionate manner.

2. Represents ICHC in the community and among other health centers in a

positive manner

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Page 7 of 10 Developed: 11/2005.
PHYSICAL, SENSORY, ENVIRONMENTAL QUALIFICATIONS:

In a typical day, this job involves the activities listed below. Indicate the frequency of performance of each
activity by placing a check mark (✔) in the appropriate column.

R = rarely (less than 0.5 hour per day)

O = occasionally (0.5 to 2.5 hours per day)
F = frequently (2.5 to 5.5 hours per day)
C = continually (5.5 to 8 hours per day)
NA = not applicable

Describe any job duty

which requires repetition
Physical Activity R O F C NA or a unique application of
the activity.
Sitting X
Stationary standing X
Walking X
Ability to be mobile X
Crouching (bend at knee) X
Kneeling/crawling X
Stooping (bend at waist) X
Twisting (knees/waist/neck) X
Turning/Pivoting X
Climbing X
Balancing X
Reaching overhead X
Reaching extension X
Grasping X
Pinching X
Pushing/Pulling: X
Typical weight: Charts, books
Circle the appropriate weight in
pounds X
1-10 11-20 21-30 31-40
41-60 61-80 81-100 >100
Maximum weight: Defibrillator, push crash
Circle the appropriate weight in
pounds X cart, med. box, oxygen
1-10 11-20 21-30 31-40 tank
41-60 61-80 81-100 >100
Lifting/Carrying: X
Typical weight:
Circle the appropriate weight in
pounds X
1-10 11-20 21-30 31-40
41-60 61-80 81-100 >100
Maximum weight:
Circle the appropriate weight in
pounds X
1-10 11-20 21-30 31-40
41-60 61-80 81-100 >100
Other X Keyboarding & data entry

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 Describe any job duty
Sensory Activities R O F C NA which requires
repetition or a unique
application of the
activity.
Talking in person X
Talking on telephone X
Hearing in person X
Hearing on telephone X
Vision for close work X

Environmental Factors SPECIFY

Safety requirement: Lab coat Gloves Masks Goggles Gowns

-clothing Sharps
-required safety equipment disposal Sterili- In- and
-activities performed zation non-
invasive
proce-
dures
Exposures: Chemi- Various Blood
-fumes cal fumes chemi- and
-chemicals cals bodily
-blood or other bodily fluids fluids
-cold/heat
-dust
Operation of equipment, Sterilizer Centri- Auto- X-ray SVN and
vehicles or tools fuge clave equip- Oxygen
ment
Required infection control OSHA
standards WISHA

Other environmental factors

The undersigned have read this job description and agree that it defines the position as it currently exists. The undersigned also
understand that the above is intended to describe the general content of and requirements for performance of this job. It is not to be
considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional
duties at the discretion of the supervisor.

Employee Signature________________________________________ Date:___________________

Supervisor Signature________________________________________ Date:__________________

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 Type of Evaluation: 3 Month
6 Month
Annual

EVALUATION SUMMARY

GOALS:

Goal Action Plan Target Completion Date Goals Achieved?

1.

2.

3.

4.

EVALUATOR COMMENTS:

__________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________

EMPLOYEE COMMENTS
__________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________

Evaluator Signature:______________________________________________Date:________________

Employee Signature:______________________________________________Date:________________

s:\hr\recruiting\chief operating officer\chief operating officer job description july 2010.doc Page 10 of 10 Revised 01/2000