Gordon P.

Ambros
Salt Lake City, UT | gordon.ambros@gmail.com


Education
Masters of Tourism Management May 2018
Colorado State University
Emphasis in Ski Area Management

Bachelor of Science, Parks, Recreation, and Tourism August 2017
University of Utah GPA: 3.911
Emphasis in Sustainable Tourism Management
Clegg Memorial Scholarship Recipient for academic excellence 2015
Merit Scholarship Department of Parks, Recreation and Tourism Recipient for academic excellence 2016

Professional Experience
Marriotts Summit Watch 2017

Housekeeping Internship May 2017 to September 2017
Created and implemented social media including Instagram and Snapchat to promote the resort
Supervised 2-4 housekeepers per shift
Ensured housekeepers have the supplies and tools needed to complete their assigned rooms on time
Adhered to Marriotts strict guidelines for room cleanliness when inspecting rooms

Sports Authority 1998 - 2016

Senior Lead Technician 2009 2016
Test, maintain, and repair a ski/snowboard rental fleet of over 200 to ensure a great user experience
Assure proper merchandising of department per plan-o-grams to follow strict company guidelines of
merchandising standards to keep a consistent company look and feel within the store
Perform customer ski tunes; basic wax to full tune based on proven methods from the Wintersteiger company
Help maintain a level of excellent customer service by greeting, accessing and finding the customers needs
Coordinate and perform audits per standard operating procedures to be compliant with company standards and
help maintain a near perfect audit score within the Tech shop

Senior Market Technician 2004 2009
Promoted to Senior Market Technician for my proven leaderships skills, attention to detail and efficiently
providing a 24 hour turn around time for all customer work
Supervised and regulated the Michigan/Ohio district consisting of 7 stores for all tech related services and issues
in addition, trained and certified new technicians on use of equipment and bike and ski product
Ensured compliancy of each store with Sports Service Audit while maintaining a safe environment within the shop
and sales floor by performing audit during daily store visits
Conduct bike repairs and builds to ensure the customer safety along with coordinated supply requisition for
district including bike parts and shop supplies to maintain optimal levels

Department Manager 2003 2004
Promoted to Department Manager because of my strong communication skills and ability to complete difficult
tasks in timely manner while providing excellent customer service
Managed Outdoor/Ski Department; coordinated and assigned department projects while directing and delegating
seasonal change-over tasks to ensure company guidelines were followed
Ensured that sales goals were met within the department and devoted to achieving customer satisfaction
Maintained interpersonal relationships with coworkers/management and coordinated with other management
personnel to determine and maintain proper daily staffing levels
 Gordon P. Ambros
Salt Lake City, UT | gordon.ambros@gmail.com

Master Technician 1998 2003
Performed for bike builds/maintenance, racquet stringing, bowling ball drilling, and skate sharpening
Setting up winter and summer department during seasonal change overs

Canyons Resort 2011 - 2012

Ski School Program Assistant
Responsible for ensuring guest safety by installing fencing around the learning areas in the morning and removing
them in the afternoon for grooming


Pine Knob Ski Area 2008 2010

PSIA Level 1 Snowboard Instructor
Instructed elementary school and junior high school students in group snowboard lessons from beginner to
expert

Alpine Valley Ski Area 2000 - 2007

PSIA Level 1 Snowboard Instructor
Provided snowboard instruction to all abilities based on the PSIA standards
Held weekly clinics to improve the instructors teaching and riding performance
Helped with new instructor hiring clinics to evaluate potential new instructors

Skills and Proficiencies
Microsoft Office Suite and Windows/Mac/AS400 Operating Systems
Basic Adobe Photoshop
Bike assembly and adjustments including derailleur setup and adjustment, disk brake setup and maintenance,
wheel truing and conduct proper bike fit
Ski and ski binding certified technician for various binding manufactures
Participated in training from Park Tool and Wintersteiger