OMAR

PEREZ
 OMAR PEREZ
cover letter

505 Central Ave. NW

Albuquerque, NM 87102
August 16, 2017
Hiring Leadership Team
T-Mobile USA
1201 Menaul Blvd NE
Albuquerque, NM 87107
Dear Hiring Leadership Team:
I would like to apply for your open Business Support Senior Analyst position
formally. I believe that my previous work, volunteer, and educational experience
would allow me to contribute to the continued success of The Office of the
President of T-Mobile.
My previously held positions in the corporate business environment would be
immensely useful to your company. As an Offline Service League Specialist, I was
able to consistently exceed in production and quality as well as help to launch
the department SharePoint, organize team incentive programs and head projects.
In addition, I was able to work with leadership within Business Support, assistant
director, and center director in the creation of various video presentations and
even a new logo, which led to the departments change of name and re-branding as
its known today.
In addition to my work experience, I was a volunteer for Circle K International
(CKI). CKI is the largest collegiate volunteer organization in the world. My work
with CKI has truly transformed me as a person, and I hope to use the skills and
passions I gained to transform your company. As an elected leadership member at
the local, district, and international levels, I was able to successfully organize
large conventions and rallies, compose vast marketing materials and rally
hundreds of members to the call of community service which helped to change
lives for the better.
Lastly, I would like to advise you that I am currently on the journey to expanding
my educational background. I am majoring in Business Administration at the
University of New Mexico. Once completed, I believe my gained education will help
to strengthen my work and volunteer experience.
I want to thank you for your consideration for this opportunity. I look forward
to further illustrating my body of work to your team and emphasize why I would
be an excellent addition to your company. I can be contacted at via phone call
at 505-553-9721 or by email at operez.abq@gmail.com. For more insight on my
background please visit my portfolio website at theOPabq.weebly.com.
Sincerely,

Omar Perez
 Contact//
P/ 505-553-9721
E/ operez.abq@gmail.com
W/ theOPabq.weebly.com
505 Central Ave. NW
Albuquerque, NM 87102
Objective//
Vying for business support
senior analyst position
where I can foster hard
work and positivity toward
others through service
and leadership, to develop
my abilities, talents, and
experiences, and to realize the
companys potential. outcome.
Education//
Highland High School
High School Diploma (2006)
University of New Mexico
Business Administration (In Prog-
ress)
Skills//
Proficient in Excel, Word,
Power Point and Illustrator.
Proficient in Adobe InDesign
and Photoshop.
Proficient in video editing
software such as iMovie and
Final Cut.
Proficient in website design
software such as Share Point,
iWeb, and Weebly.
Volunteer//
Circle K International
With over 13,000 members,
Circle K International (CKI)
is the largest philanthropic
organization in the world.
CKI is a sponsored leadership
program of Kiwanis
International. CKI promotes
and empathizes three tenets
of Service, Leadership, and
Fellowship with the credo Live
to Serve, Love to Serve.
Expierence//
T-Mobile Offline Service League (2014 - Present)
Research and confirm customer qualifies for Sim Unlock
request with 24 hours of customers submission.
Research and resolve issue related to missing equipment which
impacts customers account.
Preemptively return and refund customers who have returned
equipment via the blind receipts process.
Provide verbal and written thorough analysis of investigation
Special Projects
In partnership with the Offline line Service League SharePoint
Committee, helped to create a new department SharePoint
website.
I have produced and directed several graphic logos or videos
for T-Mobile at the behest of center directors.
I have met or exceeded department metric goals with a
particular emphasis on quality.
Southwest District Governor (2012 - 2013)
As the highest elected district officer, in partnership with
other elected officers and appointed committee chairs and
members, helped to organize and mobilize membership to attend
district events and complete community service.
I developed many publications and campaigns which helped to
effectively communicate with all members of the district as well
as international and parent subsidiaries.
Attended many leadership and training events, where I made
strides in my personal growth and ability to communicate with
others.
Southwest District Secretary/Treasurer (2011 - 2012)
As the highest elected district officer, in partnership with
other elected officers and appointed committee chairs and
members, helped to organize and mobilize membership to attend
district events and complete community service.
I developed many publications and campaigns which helped to
effectively communicate with all members of the district as well
as international and parent subsidiaries.
Attended many leadership and training events, where I made
strides in my personal growth and ability to communicate with
others.
 30-60-90
PLAN
30
Initiate visibility within the
department.
Begin building relationships
with OSL/ERT reps.
Get to know my team
members as well as leadership
colleagues from both
departments.
Understand what my tasks
are going to be.
Articulate which skills i
posses which can immediately
be transformed into projects.
60
Be proficient on all reports
that are required of me.
Build a network of
colleagues such as CEMS
and other business support
analyst to foster my abilities
to solve issues.
Make confident
recommendations based on
business needs.
Prepare for the eventual
launch of new un-carrier
moves as well as new flagship
phones.
90
Become fully immersed with
the lines of business required
of reps in OSL/ERT.
Become fully immersed with
my required duties.
Become fully integrated
with teammates and leadership
teams.
Take on additional projects
and tasks.
Become fully integrated with
Menaul Business support.
HOW?
Introduce myself to department and what i
hope to accomplish.
Perform side-by-sides within all lines of
business.
Sync up meetings with Julie, Andrea, and
Walker to build bonds for seamless on-
boarding.
Sit in on leadership meetings and integrate
myself into the leadership team.
MEASURE
Coaching with Julie
Seeking feedback from teammates
Seeking feedback from Coaches and Leads
Seeking feedback from Specialist
Percentage of completed tasks or projects.
HOW?
Study reports and familiarize myself with
layouts and formulas.
Reach out to and ask specific questions from
CEMS and business analyst to gain knowledge
and build rapport.
Be bold and backup recommendations with
real trends and analysis.
Connect with Menaul Business Support in
creating a conjoined war room.
MEASURE
Seek feedback from Julie via coaching.
Contact list growth.
Keeping a log of requests vs. resolutions and
measure turnaround times.
Create and submit formal reports and
recommendations.
HOW?
Continue to stay involved in the evolution of
both departments via side by side analysis.
Continue to complete and improve upon my
duties with minimal to no errors.
Be involved and communicate with my team
mates whenever possible.
Be proficient with my tasks as to make myself
available for additional projects.
Build bonds and seek knowledge and guidance.
MEASURE
Coaching with Julie
Seeking feedback from teammates
Seeking feedback from Coaches and Leads
Seeking feedback from Specialist
Percentage of completed tasks or projects.
 PROJECTS
LOGOS

VIDEOS
visit
theOPabq.weebly.com
to view