Introduce :

My name is Abdelrahman Mamoun, graduated from Sadat Academy for Management Sciences
in 2009, and my major was finance.

Right after graduation, I joined Halawa garments as an assistant export manager, and I was
responsible for handling key clients in Europe and USA, It was interesting however it was short
due to the revolution in 20 11 .

Then I moved to Xceed contact center as an international customer service representative, and
have worked there for 1 year.

Then I joined TNT express as a Shipping and customer service advisor and stayed there for 1 year
as well.

Finally, I moved to EBI in 2014 till now, counted 8 years of experience in the learning and
development field.

I have held different roles within EBI, I started my journey in the banking and finance
department handling different types of programs and certificates with unlimited involvement in
all the learning processes specially DDIE.

I have built up and maintained good relations with a wide network of subject matter experts in
the banking field.

My role in the training is starting from the client request with the main responsibility which is
maintaining the business relation, through pricing and writing proposals, design and
development, implementation, and evaluation of the training as well as observing and feedback
the instructors

Also..

In Banking and finance, I was fully responsible for planned programs that have a huge volume,
nearly 200 – 300 training programs a year, and then responsible for the credit certificate.

I was assigned to marketing and increase the volume of a strategic certificate called Principles of
Banking certificate, which was funded by the CBE, and was a success story made out of it.

Achievements:

I doubled the # of certificates implemented per year, which was a good image in front of CBE,
and they have decided to continue the project and increase the fund.

When that happened, I suggested a redesign and some development of the certificate.

Then I was assigned to handle part of sensitive clients/programs such as the Egyptian presidency
training plan, branch managers…etc.
Milestone/achievements of credit certificate: leading the transformation from paper exams to
electronic. Also purchasing a new certificate of NYIF.

Participated in the digital transformation workshops that led to a huge change within EBI.

Was chosen among 8 persons to reengineer all the processes and procedures in EBI
restructuring of the training departments, and participated in setting the SOP for the execution
department.

Pilot Phase of the restructure of EBI main training Deps :

We have

Milestones of execution :

International and African programs with minimal headcount = 3,

then handled plan programs + all IT deps + special announcements with a headcount of 6.

Then acting as an assistant department manager from time to time, in addition to Monitoring all
the training activities within EBI which may count a 1200 – 1500 per month, to stand on the
failures and direct the TL to solve them as needed.

Responsible for allocating resources of the department and assigning colleagues on the shifts on
a weekly basis.

I’m also responsible of revising and approving all the financial activities, when I join this part, I
have worked with the IT/Finance deps to generate reports that enable us to track and follow up
on all the financial activities.

Set up the onboarding training and manuals in the department.

Problem of the plan after restructuring TASK

Problem of shades and distribute them in different POS

Participating in the centric program in the magazine.

How do you manage your team ?

I always follow some steps while doing that, to ensure transferring the knowledge an experience

First Communicate : clearly as needed, explain the tasks and the expected result, support in how
to be done, and encourage them to ask the team member I trust, or ask the team member to
help as needed, follow up and explain it.
What do you expect from a manager?

open-door policies with their teams—one always felt comfortable going

to them to discuss tricky workplace issues. respect our opinions,
collaborated with us to arrive at positive solutions, and maintained our
confidentiality.

7. Why should we hire you?

Achievements :
I have eight years of experience in the training field and I have a deep
understanding of its process and how to make any training more
effective and engaging.
I have succeeded in each task I was assigned to, and I always take a
step forward and seek to change and improve anything I work in.
In EBI
I doubled the # of certificates implemented per year, which was a good image in front of CBE,
and they have decided to continue the project and increase the fund.

When that happened, I suggested a redesign and some development of the certificate.

leading the transformation from paper exams to electronic. Also purchasing a new certificate of
NYIF.

High sense of ownership, Working at the moment on increasing the revenue of the plan,
however its not mine, but it will reflect on the ebi revenue.so its also my responsibility.

I have a very high communication skills

What can you contribute to this company

Lead a change in the L&D after understanding the bank objectives and training needs.

Enhance the quality of the training by getting involved in the design and development and
evaluation

What are you looking for in your next job? What is important
to you?

Understanding the whole process of the learning and development and see the whole picture
from the other side.

I’m analytical person and would like very much to work in places where I can benefit and use
this skill.

11. What do you find are the most difficult decisions to make?

When the director asks me about general performance of my team, I always trying being honest
but always answers that.

12. What was most and least rewarding about your last
position? 

was the opportunity I was given to train new hires. They were always
eager to succeed as a fresh blood, and it was great to contribute to their
progress.

1. How would you describe your management style?

collaborative. I want to hear their input. I encourage my team to

share their opinions, I allow them always to ask and learn from
me and others.
2. Tell me about a time you had to manage a difficult employee

One of my team was working alone, to win him I started to gave him few tasks solo.

Then I start slowly encourage him to envlove with team, under my supervision.

3. How do you measure success?

"I measure success by creating detailed short- and long-term

goals for my team. I create a list of daily, weekly, monthly, and
annual goals for my team to refer to. And follow them.

4. What skills do you have that make you a good manager?

communication and problem-solving skills. My communication

skills help me build strong relationships with my team so they
can trust and rely on me. My problem-solving skills help me
come up with innovative solutions to any issues my team
members are facing. For example, a few of my team members
were consistently coming into work late, and I encouraged them
to use working from home feature.

5. How do you delegate responsibilities?

Example: "Before I delegate any responsibilities, I get to know my team

members' individual strengths and talents. Then, I delegate tasks to the team
members that can complete them efficiently and successfully. To ensure my
team can handle their assignments, I meet with them regularly to talk about their
progress and any issues they're experiencing. Sometimes I need to adjust their
workload by assigning more challenging tasks to certain team members or easier
tasks to others."
6. How do you motivate your team?

Give trust positive motivate, explain the strength points and share it, that will
sound in both ways: motivating others encouraging the person who made it.

Example: "Everyone responds to different forms of motivation, so the way I

motivate my team changes from person to person. For example, one member of
my previous team preferred positive reinforcement, so I would compliment his
work regularly. Another team member preferred constructive feedback, so I
would meet with her to discuss ways she could improve her work."

7. How do you handle conflict between team members?

Happened regularly in the shifts , and I solve them

9. What's the biggest challenge you've faced as a manager and

how did you overcome it?

how to delegate tasks. Instead of delegating, I was taking on

many of the tasks myself. This caused me to feel stressed and
overworked. It also made my team feel as though I couldn't trust
or rely on them. After a short while, I learned my team's
strengths so I could delegate tasks more efficiently."

3) Why are you leaving your current position?

There isn’t much growth opportunity at my current workplace, and I’m
ready for a new challenge.

Why do you want to work for us :