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MANAGEMENT CONSULTANCY - Solutions Manual
MANAGEMENT CONSULTANCY - Solutions Manual
CHAPTER 5
I. Questions
1. D 6. D
2. A 7. C
3. C 8. D
4. D 9. D
5. D
III. Cases
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Chapter 5 MAS Practice Standards and Ethical Considerations
Case 1
Case 2
Case 3
The honest and ethical solution is to tell it as it is. The most tactful approach
is to make a full disclosure to the president privately, pointing out the vast
growth of the company and the tremendous changes in technology that have
occurred since he, as controller, installed the system. If he understands the
danger in which he is putting himself with regard to a possible dissident
shareholder, he probably will acquiesce and agree to go forward. If he
doesnt, and this is a privately held company in which he has control, you
have accomplished your task. In a publicly held company, you may need to
report the problem to the chairman of the board if the impact on the annual
report is serious.
Case 4
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MAS Practice Standards and Ethical Considerations Chapter 5
Professional ethics requires that you accept only those engagements which
are felt to be beneficial to the client. Clearly, if the results of the study are
favorable, the client will be benefited. There is only a 50 percent chance,
however, that this will result. The question, therefore, is whether a 50
percent chance of benefit is sufficient to pursue the study. Many consultants
would answer yes to this question and accept the engagement because of the
potential profit. The consultant who faced this situation declined the
engagement and suggested that the client should use the money set aside for
the feasibility study to employ an advertising firm to help them sell the
bonds. This decision was justified by what the consultant thought was the
clients best interest.
Case 5
Ethical conduct requires that you not misrepresent facts and never
subordinate judgment to others. Further, you should not serve a client under
terms or conditions that might impair objectivity, independence, or integrity,
and you should reserve the right to withdraw if conditions develop that
interfere with successful conduct of the assignment.
The consultant who was faced with this situation refused to follow the
direction of the president, and the president refused to pay the consultants
fee. The president wanted to use the consultant as a means for firing a vice
president. Ultimately, the fee was settled and no report was issued.
Case 6
Professional ethics require honesty, integrity, and placing the interests of the
client or prospective client ahead of personal interests. The fact that this is
an internal consultant, as opposed to an external consultant, makes no
difference. The internal consultant wrote the report based on the available
facts and was discharged.
Case 7
This is considered an ethical issue because its solution involves the future of
the consultants personal doctrine and nonprofessional associations as well as
the effectiveness and integrity of the consultation process in which the
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Chapter 5 MAS Practice Standards and Ethical Considerations
consultant is about to engage. The principles involved in this case are not
uncommon.
Case 8
The consultant who was faced with this situation accepted the engagement.
After it was completed and he had paid the fee to the public relations agency,
it was discovered that the city managers brother owned the public relations
agency. This disclosure was made in conjunction with the citys audit. The
consultant willingly cooperated with the attorney in prosecution of the case.
The matter was brought to the ethics committee and, while the consultant
was in violation of the ethics code, he was discharged with a reprimand. His
willingness to assist in the prosecution and the fact that he was not
prosecuted in the case were significant in this decision.
Case 9
You are not in a good position from an ethical point of view. Your position
as a director provides you with a significant influence over the direction of
the company. As such, you have a responsibility to do what is best for the
company. Your responsibility to the consulting firm is to secure employment
to keep your people busy. By being both director and consultant for the
same company, you are in a position that creates a conflict of interest, which
is in violation of the code of professional ethics.
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MAS Practice Standards and Ethical Considerations Chapter 5
The solution here is to resign from the board of directors and become an
advisor to the chairman. You should point out how you feel about the
installation of the sophisticated system at this time. An objective decision
can then be made by the board on all the available facts.
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