Princess Elsa of Arendelle possesses cryokinetic magic, often using it to play with her younger

sister, Anna. After Elsa accidentally injures Anna with her magic, their parents, the King and Queen, rush
both siblings to a colony of trolls led by Grand Pabbie. He heals Anna, but alters her memories to remove
traces of Elsas magic, warning Elsa that she must learn to control her powers. The King and Queen isolate
both sisters within the castle. Elsa shuts out Anna, causing a rift between them. Elsa suppresses her magic
rather than mastering it, causing her to become more insecure. When the sisters are teenagers, their
parents die at sea during a storm.

When Elsa turns twenty-one, she is to be crowned queen of Arendelle. She is terrified that the
kingdom's citizens might find out about her powers and fear for her. The castle gates open to the public
and visiting dignitaries for the first time in years. Amongst them is the scheming Duke of Weselton, and
the dashing Prince Hans of the Southern Isles, with whom Anna falls head-over-heels in love. Elsas
coronation happens without a hitch, but she still remains distant from Anna. When Hans proposes to
Anna, Elsa objects, accidentally unleashing her powers before the court. The Duke brands her a monster.
Elsa flees the kingdom, but her suppressed magic engulfs Arendelle in an eternal winter. Reaching the
North Mountain, Elsa discards her crown and creates a palace of ice in which to live a solitary life.

Anna ventures out to find Elsa and end the winter, leaving Hans in charge. She gets lost, collecting
supplies at Wandering Oaken's shop. She meets an ice harvester named Kristoff, and his reindeer, Sven,
convincing them to escort her to the mountains. An attack by wolves leads to Kristoffs sleigh being
destroyed. On foot, they meet Olaf, a cheerful snowman brought to life unknowingly by Elsa, who offers
to lead them to her. When Annas horse returns to Arendelle, Hans sets out to find Anna and Elsa,
accompanied by the Duke's minions, who have secret orders to capture Elsa.

Reaching the ice palace, Anna meets Elsa, but when she reveals what has become of Arendelle,
Elsa becomes agitated, and accidentally freezes Anna's heart. She then summons a giant snow creature
named Marshmallow, who chases Anna, Kristoff, and Olaf away. Anna's hair begins turning white, so
Kristoff takes her to meet the trolls, his adoptive family. Grand Pabbie reveals that Anna will freeze solid
unless "an act of true love" reverses the spell. Kristoff races Anna back home so Hans can give her true
love's kiss. Hans and his men reach Elsa's palace, defeating Marshmallow, and capturing Elsa. Anna is
delivered to Hans, but rather than kissing her, he instead reveals that he has actually been plotting to
seize the throne of Arendelle by eliminating both sisters. He locks Anna in a room to die, and manipulates
the dignitaries into believing that Elsa killed her. He orders the queen's execution, only to discover she
has escaped her detention cell.

Olaf frees Anna, and they venture into the blizzard outside to meet Kristoff, whom Olaf reveals is
in love with her. Hans confronts Elsa outside, claiming that she killed Anna, causing Elsa to break down.
Anna spots Hans about to kill Elsa; she leaps in the way and freezes solid, stopping Hans. Feeling sorry for
everything, Elsa hugs and mourns over her sister, who thaws out, her heroism constituting "an act of true
love". Realizing that her magic is controlled by love, Elsa ends the winter before giving Olaf his own snow
flurry to survive the warmer climate. Both Hans and the Duke are arrested and removed from the
kingdom. Anna and Kristoff become a couple, while both sisters are reunited, with Elsa promising never
to lock the castle gates again.