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  • Dear Sir Kevin

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    Brenda Enriquez wrote to complain about a flight with Sir Kevin's company, Excel, from London Gatwick to Seville, Spain that was delayed by two hours, causing her to miss her connection in Madrid and lose the whole day trip. Due to no other flight options that day to Seville, the delay resulted in her trip being cancelled. She was not provided an explanation for the delay by Excel employees nor offered alternative flight options. As a result, she intends to seek compensation from the company for damages caused by the delay.

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    Brenda Enriquez wrote to complain about a flight with Sir Kevin's company, Excel, from London Gatwick to Seville, Spain that was delayed by two hours, causing her to miss her connection in Madrid and lose the whole day trip. Due to no other flight options that day to Seville, the delay resulted in her trip being cancelled. She was not provided an explanation for the delay by Excel employees nor offered alternative flight options. As a result, she intends to seek compensation from the company for damages caused by the delay.

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    © All Rights Reserved
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    21 views1 page

    Dear Sir Kevin

    Uploaded by

    api-380573365
    Brenda Enriquez wrote to complain about a flight with Sir Kevin's company, Excel, from London Gatwick to Seville, Spain that was delayed by two hours, causing her to miss her connection in Madrid and lose the whole day trip. Due to no other flight options that day to Seville, the delay resulted in her trip being cancelled. She was not provided an explanation for the delay by Excel employees nor offered alternative flight options. As a result, she intends to seek compensation from the company for damages caused by the delay.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Dear Sir Kevin

    Last Friday 22nd February we took a flight with your company in "business
    class", which we are now deeply regretting.

    We should have taken off at 8 am from Gatwick airport on the flight XL0123
    for Madrid and there we were to get a connection for Seville.

    There was a 2 hour delay at Gatwick and as a result we lost the connection.
    As it was a day return flight to Seville and there not being any other flights for
    Seville that day, the whole day was lost.

    Worse still, none of the Excel employees could tell us the reason for such a
    delay and neither were we offered the alternative flights that left before ours.
    I regret to have to inform you that I shall be seeking compensation for
    damages.

    Cordially
    Brenda Enriquez

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