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Context-Presentation June 2015 PDF
Context-Presentation June 2015 PDF
ISO 9001:2015
Bob Deysher
Senior Consultant
Quality Support Group, Inc.
bob.deysher@qualitysupportgroup.com
QMS
BMS
2015 QSG, Inc. 2
Agenda (*)
Understand the Organization and its Context
Analyzing the External Environment
Analyzing the Internal Environment
Understanding the Needs and Expectations of
Interested Parties
Determining the Scope of the Quality
Management System
Putting it all Together
Quality
Competence Determination
Quality policy Internal audit Nonconformity
Understanding objectives of requirements and corrective
the needs and for products and action
services
expectations
of interested Organizational
Awareness Continual
Planning of Design and Management
parties roles, review Improvement
changes development of
responsibilities
and products and
Scope of services
management authorities
Communication
systems
Control of
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Documented
externally
provided
products and Check Act
services
Information
Production and
Plan service
provisions
Release of
products and
services
Control of non-
conforming
process
outputs,
products and
services
NOTE Although most organizations use similar descriptions for their interested parties (e.g.
customers, owners/shareholders, suppliers and partners, people in the organization), the
composition of those categories can differ significantly over time and between organizations,
industries, nations and cultures.
Competitor
Customer
Supplier
Your Organization
Community People Customer
Products/Services
Processes
Regulatory
Body
Customer
Supplier
Competitor
Suppliers Customers
Supplier Customer
2015 QSG, Inc. 15
Determining the Scope of the Quality
Management System
Requirements to determine the scope are more
extensive in ISO/DIS 9001.
External and internal issues need to be considered
Requirements of relevant interested parties need to be
considered
Products and services of the organization need definition
The term exclusion was replaced by requirement
that cannot be applied.
Use your scope document to explain that every ISO 9001
requirement is mandatory and may only be excluded if it
cannot be applied.
QMS