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JASON

LUCIEN
Pembroke Pines, FL 33028 | (C) 954-683-3497 | jluci018@fiu.edu

PROFESSIONAL SUMMARY

Multilingual self-starter with broad customer service background. Skilled in developing


relationships and providing exceptional individualized service within Information Technology
and beyond.

SKILLS

Multilingual in English, Spanish, and Quick learner


Creole. Exceptional communication skills
100 WPM type speed Team player
Troubleshooting Proficiency
Issue Resolution
Customer Service excellence

WORK HISTORY

MAY 2015-FEBRUARY 2016


Night Auditor | Postcard Inn Resort | Islamorada, Florida

Processed 15+ telephone and walk-in reservations per day.


Reviewed account information and charges with guests during check-out.
Resolved service-related problems in a timely manner.

IT Assistant Tutor Freelance |


Trained users in the proper use of hardware or software.
Identified and corrected performance issues.
Politely assisted customers in person and via telephone.
EDUCATION

2019
Bachelor of Science: Computer Information Systems
Miami Dade College North Campus, Westview, FL
Associate's Degree awarded 2017.

CERTIFICATIONS

A+ Certification dec. 2017

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