ASHLEY CASSELLS

3335 Albany St, Washago ON, L0K2B0  |  200471782@student.georgianc.on.ca  |  519-861-2645

https://ashleycassells.weebly.com

OBJECTIVE Empathic Social Service Worker student, with excellent written and verbal communication
skills, seeking challenging assignment and responsibility with an opportunity for growth and
career advancement.

SKILLS &  Communication Skills

ABILITIES  Team leader
 Well versed in most current computer applications
 Meticulous worker, attention to quality and detail
 Enthusiastic, dependable, self-motivated
 Responsible, efficient and flexible

EXPERIENCE SUPERVISOR - EXTEND COMMUNICATIONS

2019-PRESENT
 Supervision of anywhere between 5-25 employees at a time
 Data entry/Account updates
 Email and phone communication with clients
 Client complaint resolution
 Call volume management
 Answering calls, taking messages for clients
 Maintained call quality score of 95% or higher
 Preserved confidentiality

CUSTOMER SERVICE REPRESENTATIVE - EXTEND COMMUNICATIONS

2017-2019
 Answering calls, taking messages for clients
 Data entry
 Email communication with clients
 Won awards for consistent call quality scores of 95% or higher
 Attention to detail, improving client accounts

EDUCATION GEORGIAN COLLEGE, ORILLIA

ONTARIO COLLEGE DIPLOMA
Enrolled in the Social Service Worker program at Georgian College. My current grade
average sits above 80%.

LEADERSHIP I gained employment with Extend Communications in April of 2017. By May of 2019, after
only two short years, I was promoted to shift supervisor.

REFERENCES JESSICA SNOW, OPERATIONS MANAGER

EXTEND COMMUNICATIONS
519-758-4848

LISA PICANO, ACCOUNT MANAGER

EXTEND COMMUNICATIONS
519-589-5937

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