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A key Success Factor is a competitive skill or asset that is particularly relevant to the
industry. To PLAY IN THE GAME a competitor will usually need to have some minimum
level of skill or asset with respect to each of the industry s Key Success Factors. If a firm has
strategic weakness in a Key Success Factor and it is not neutralized by a well conceived
strategy, the firm s ability to compete will be weak. Conversely sustainable competitive
advantages usually will be based on Key Success Factors. In general the successful firm will
have strengths in the Key Success Areas and unsuccessful competitor will lack one or more
of them