IMPERIAL COLLEGE OF BUSINESS STUDIES

4-A, New Muslim Town Lahore

TQM
Mid Term Assignment Spring-2017
Resource Person: ______________________ Miss.Ayesha
Note: Attempt all the given questions. All questions carry equal marks.

Q#1: Explain principle quality dimensions?

Q#2: Criteria to judge the quality with examples?

Q#3: Explain Deming chain reaction and Deming wheel ?

Q#4: Explain Deming 14 points?

Q#5: Explain Juran trilogy?

Q#6: Define customer its types, difference between process vs customer?

Q#7: Explain process improvement tools?

Q#8: write benefits of ISO 9000?

Q#9: Explain with diagram quality management system documentation?

Q#10: Explain TQM philosophy?