1st Assignment Correspondence – due date May 30, 2016 via mail or post

Case study
Your employers, manufacturers of kitchen utensils, have received complaints that the handles of some
of their saucepans are not heat-resistant as claimed. In some instances the material used has cracked.
An investigation has shown that this defect is confined to one particular batch. At the time of
production, supply difficulties necessitated the substitution of a material slightly different from the usual
one.

Write a suitable apologetic explanatory letter to the aggrieved customers. In your letter you should:

a. Assure them that the defect is not dangerous

b. Offer immediate free replacement of goods, all charges paid
c. Thank them for writing about the complaint
d. Explain the cause of the problem
e. Choose your own boss as the director

Write a letter about this matter and send it to:

Mam Harisa Mardiana

STIKes BANTEN
Jl. Rawa Buntu no. 10
BSD City, Tangerang 15318
Phone: 021- 75871242
Website: http://www.stikesbanten.ac.id/

The sender:
Your name
NIM
Faculty
Study Program
Your address (Your home)

Note: This letter should have head of letter. You choose your own company and put it on the letter as
head of letter. Remember, the head of letter should have: name, address, phone number, fax
number, website number.