Professional Documents
Culture Documents
Occupation Description:
The Quality Engineer implements the organisation’s Quality Management System (QMS) and
Safety Management System (SMS) to ensure compliance with regulatory and customers’
requirements.
He/She conducts internal and external quality and Environment, Health and Safety (EHS) and
Safety Management Systems (SMS) audits and investigates work-induced defects. He/She
ensures all repair work done on systems and components are in accordance with the original
equipment manufacturer (OEM) and organisation’s prescribed procedures and standards and
ensures that non-conformances are tracked and rectified.
He/She oversees visual inspections of all deliveries, in accordance with stipulated inspection
procedures, to ensure compliance with the purchase and repair requirements and then ensures
follow-up on non-conformities found.
He/She performs root cause analyses and ensures that corrective and preventive actions are
implemented.
The Quality Engineer manages the organisation’s technical publications and documentation
control, and ensures updates to Airworthiness Directives, Service Bulletins, etc. are distributed to
workshops and work centres as appropriate.
The Quality Engineer reviews and approves work instructions and standard operating procedures,
provides guidance, training and coaching to Quality Inspectors and conducts airworthiness
related training when required.
He/She may also be authorised by the company, in accordance with procedure acceptable to the
Authority, to certify aircraft components for release to service
(Fulfil Part SAR-145.35 and AC 145-2(3) requirements).
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
N/A
Innovation and
Value Creation
It refers to the ability to
generate purposive ideas
to improve work
performance and/or
enhance business values
that are aligned to
organisational goals.
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SKILL STANDARD FOR QUALITY ENGINEER
N/A
Social Intelligence
and Ethics
Organisational factors and the working environment may include but not
limited to:
Organisational factors that can affect safety
Effects of staffing, resource levels and workloads
Importance of work culture within an organisation
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
N/A
Social Intelligence
and Ethics
It refers to the ability to
use affective factors in
leadership, relationship
and diversity management
guided by professional
codes of ethics.
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N/A
Innovation and
Value Creation
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SKILL STANDARD FOR QUALITY ENGINEER
N/A
Social Intelligence
and Ethics
It refers to the ability to
use affective factors in
leadership, relationship
and diversity management
guided by professional
codes of ethics.
Regulatory Framework
Range of
Application Role of International Civil Aviation Organisation (ICAO)
It refers to the critical Role and responsibilities contracting states
circumstances that the
Air Navigation Order
skill may be demonstrated.
Singapore Airworthiness requirements
Air Operator Certificate requirements
Airworthiness notices
Advisory circulars
Notices of amendment and information circulars
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
N/A
Learning to Learn
It refers to the ability to
develop and improve
one’s self within and
outside of one’s area of
work.
N/A
Range of
Application
It refers to the critical
circumstances that the
skill may be demonstrated.
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
N/A
Learning to Learn
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SKILL STANDARD FOR QUALITY ENGINEER
Torque
Relative airflow on blade angle of attack
Vibration and resonance
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
Artificial feel, yaw damper, Mach trim, rudder limiter, gust lock systems
Balancing and rigging
Stall protection system
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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N/A
Innovation and
Value Creation
It refers to the ability to
generate purposive ideas
to improve work
performance and/or
enhance business values
that are aligned to
organisational goals.
N/A
Learning to Learn
It refers to the ability to
develop and improve
one’s self within and
outside of one’s area of
work.
Explain the function and operation of the supporting systems must include:
Functional items such as bearings and seals
Supporting systems such as lubrication, fuel, air, starting and ignition,
engine indication and power augmentation
Summarise the function and operation of fire protection system must include:
Types of fire protection system
Logics of fire detection
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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Audio;
Emergency Locator Transmitters;
Cockpit Voice Recorder;
Very High Frequency omnidirectional range (VOR);
Automatic Direction Finding (ADF);
Instrument Landing System (ILS);
Microwave Landing System (MLS);
Flight Director systems;
Distance Measuring Equipment (DME);
Very Low Frequency and hyperbolic navigation (VLF/Omega);
Doppler navigation;
Area navigation, RNAV systems;
Flight Management Systems;
Global Positioning System (GPS), Global Navigation Satellite Systems
(GNSS);
Inertial Navigation System;
Air Traffic Control transponder, secondary surveillance radar;
Traffic Alert and Collision Avoidance System (TCAS);
Weather avoidance radar;
Radio altimeter;
ARINC communication and reporting.
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Topics on Air Conditioning and Cabin Pressurisation (ATA 21) must include:
Air supply
Sources of air supply including engine bleed, APU and ground cart;
Air Conditioning
Air conditioning systems;
Air cycle and vapour cycle machines;
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Distribution systems;
Flow, temperature and humidity control system;
Pressurisation
Pressurisation systems;
Control and indication including control and safety valves;
Cabin pressure controllers;
Safety and warning devices
Protection and warning devices.
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
N/A
Learning to Learn
It refers to the ability to
develop and improve
one’s self within and
outside of one’s area of
work.
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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Electrical Terminology must include the following terms, their units and factors
affecting them:
Potential difference
Electromotive force
Voltage
Current
Resistance
Conductance
Charge
Conventional current flow
Electron flow
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Resistive (R), capacitive (C) and inductive (L) circuits must include:
Phase relationship of voltage and current in L, C and R circuits, parallel,
series and series parallel
Power dissipation in L, C and R circuits
Impedance, phase angle, power factor and current calculations
True power, apparent power and reactive power calculations
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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Identification of, and types of rigid and flexible pipes and their connectors
used in aircraft must include:
Identification of fluid lines
Hoses (flexible fluid lines)
Synthetic materials and their uses
Fluid lines and fittings
Protective sleeves for hoses
Standard practices for hoses
Plumbing connectors
Flexible connectors
Installation practices
o Types of bearings
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Topics on transmissions used in aircraft must include gear types and their
application must include:
Terms used in gearings
o Types of gears Inspection of gears
Gear ratios, reduction and multiplication gear systems, driven and driving
gears, idler gears, mesh patterns must include:
Gear train and their classification
Gear ratio
Electrical cables and connectors for use on aircraft electrical systems must
include:
Different types of cables and their identification codes
Construction and characteristics of cables
Appropriate connectors, pins, plugs, sockets, insulators based on the
current and voltage rating
Correct crimping procedure
Proper use of right type of connectors and cables are essential and must
include:
Cable types, construction and characteristics
High tension and co-axial cables
Crimping
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o Inspection methods
Welding, brazing, soldering and bonding (Applicable to B1 and B2) must
include:
o Soldering methods; inspection of soldered joints
o Welding and brazing methods
o Inspection of welded and brazed joints
o Bonding methods and inspection of bonded joints
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Troubleshooting techniques
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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Rules and regulations must be followed as per the current directive includes:
Workplace Safety and Health Act
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This skill describes the ability to apply the knowledge and skills to determine
auditing requirements of ISO 9001 Quality Management System (QMS). It
Skill Description also includes interpreting ISO 9001QMS standards requirement, establishing
connections and audit trails between clauses and respective operating
department/functional areas in the organisation.
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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N/A
Learning to Learn
It refers to the ability to
develop and improve
one’s self within and
outside of one’s area of
work.
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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N/A
Learning to Learn
It refers to the ability to
develop and improve
one’s self within and
outside of one’s area of
work.
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SKILL STANDARD FOR QUALITY ENGINEER
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N/A
Innovation and
Value Creation
N/A
Learning to Learn
It refers to the ability to
develop and improve
one’s self within and
outside of one’s area of
work.
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Knowledge and
Analysis The ability to understand:
It refers to
gathering, cognitive Principles of precision engineering
processing, Precision metrology technology
integration and Principles and applications of scanning electron microscopes
inspection of facts Principles and applications of electron microprobes
and information
required to perform Principles and applications of atomic force microscopy
the work tasks and
activities.
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Innovation and
Value Creation The ability to:
It refers to the ability
to generate Propose alternative methods of measurements in different situations to
purposive ideas to optimise measurement activities’ value
improve work Monitor and evaluate continuous improvement processes to identify
performance and/or further refinements to measurement procedures and processes
enhance business
values that are
aligned to
organisational goals.
Social Intelligence
and Ethics The ability to:
It refers to the ability
to use affective Deliver appropriate messages to metrology reports’ target audiences,
factors in using appropriate presentation modes
leadership, Seek buy-in from relevant stakeholders on recommendations and plans
relationship and for continuous improvement
diversity
management guided
by professional
codes of ethics.
Learning to Learn
It refers to the ability The ability to:
to develop and
improve one’s self Reflect on previous measurements and incorporate learning points into
within and outside of next measurement task to ensure continuous improvement
one’s area of work. Update own learning in advanced metrology by subscribing to diverse
learning channels and participating in peer review platforms
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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Productivity and
Skill Category
Innovation
Skill Code AER-PIN-5089-1.1
Skill Sub-Category
N/A
(where applicable)
Skill Apply Eight Disciplines (8D) Methodology Problem Solving Approach
Skill Description This skill describes the ability to apply the Eight Disciplines (8D) methodology
for a systematic problem solving including detailed root cause analysis,
containment actions, corrective actions and preventive actions in accordance
with organisational systems and processes.
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N/A
Range of
Application
It refers to the critical
circumstances that the
skill may be demonstrated.
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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Skill Title Supervise Manufacturing Work for Workplace Safety and Health
This skill describes the ability to identify common safety and health
hazards and take appropriate control measures while working in the metal
working or other manufacturing industry. It also includes the ability to
Skill Description
identify WSH hazards, evaluate and control risks, carry out WSH
inspections, implement WSH training and promotional programmes,
conduct accident investigations and prepare reports.
Knowledge and The ability to understand:
Analysis Importance of Workplace Safety and Health (WSH)
It refers to gathering, Consequences of unsafe work practices and workplace conditions
cognitive processing, Salient WSH legal and other requirements relevant to manufacturing
integration and
industry
inspection of facts and
Overview of WSH management system
information required to
perform the work tasks WSH duties and responsibilities of supervisor in the manufacturing
and activities. industry
Risk management process
Typical hazards in manufacturing industry
Methods for hazard identification
WSH control measures
5S housekeeping
Types of organisational WSH inspections
WSH training and promotional programmes
Incident investigation and reporting
Permit-To-Work (PTW)
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Learning to Learn
It refers to the ability to The ability to:
develop and improve
one’s self within and Reflect on possible errors in evaluating risks
outside of one’s area of Keep up-to-date on changes in the Workplace Safety and Health Act
work.
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SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
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Innovation and
Value Creation The ability to:
It refers to the ability
to generate Analyse and propose opportunities of improved forming approaches at
purposive ideas to the workplace
improve work
performance and/or
enhance business
values that are
aligned to
organisational goals.
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Social Intelligence
and Ethics The ability to:
It refers to the ability
to use affective Deliver appropriate messages to target audience of reports, using
factors in appropriate presentation modes
leadership,
relationship and
diversity
management guided
by professional
codes of ethics.
Learning to Learn
It refers to the ability The ability to:
to develop and
improve one’s self Engage in self-reflection to reflect on effectiveness of optical metrology
within and outside of Update own learning in optical metrology by subscribing to diverse
one’s area of work. learning channels and participating in peer review platforms
Range of Organisational and legislative requirements must include:
Application
(where applicable) Economics, environment requirements
It refers to the Workplace Safety and Health Act
critical
circumstances and
contexts that the
skill may be
demonstrated.
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
N/A
Innovation and
Value Creation
N/A
Learning to Learn
It refers to the ability to
develop and improve
one’s self within and
outside of one’s area of
work.
N/A
Range of
Application
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
N/A
Range of
Application
It refers to the critical
circumstances that the
skill may be demonstrated.
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
The DMAIC process based on Lean Six Sigma methodology must include:
Lean principles
Lean Six Sigma tools
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
N/A
Range of
Application
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
Manufacturing
Skill Category Productivity and
Skill Code PRE-MPI-5016-1 Innovation
Skill Sub-Category
N/A
(where applicable)
Skill
Manage Process Improvement
Skill Description This skill describes the ability to achieve the goals set by the organisation,
using variety of process improvement methodologies. It also includes
adopting a systematic approach in improving processes through process
mapping, analysis and redesigning.
The ability to understand:
Concepts of process management
Organisational goals vis-à-vis customer expectations and
requirements
Knowledge and Process continuous improvement methodologies
Analysis Definitions of process relationships
It refers to gathering,
Process mapping techniques
cognitive processing,
integration and Process mapping conventions or symbols
inspection of facts and Types of data and how data should be recorded
information required to Process control for variable and attribute data
perform the work tasks Methods of presenting process data
and activities.
Process capability
Change solicitation processes
Change resolution processes
Standardisation of processes
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
This skill describes the ability to identify improvement goals for work teams,
Skill Description implement work improvement processes and standardise improved work
processes at the workplace.
Knowledge and The ability to understand:
Analysis Team’s key performance indicators and organisational goals
It refers to gathering, Principles of continuous process improvement, communication modes and
cognitive processing, barriers
integration and Roles and responsibilities of work teams and resource requirements
inspection of facts and Importance and structure of an effective action plan
information required to Application of continuous process improvement techniques
perform the work tasks
Purpose of control mechanisms
and activities.
Ways to resolve issues in implementation of improvement activities
Methods of evaluating the work team results
Format of a report
Purpose of documenting changes in work processes
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
Management indicators
Operating profit
Productivity of labour, machine or energy
Cost reduction or saving
Value of warranty claims
Number of customer complaints
Customer satisfaction index
Quality indicators
o Process defect ratio
o Cost of process defects
o Number of defects missed
o Number of warranty claims
o Overall process yield
Safety, health and environment indicators
Accident frequency
Accident severity ratio
Number of near-misses detected
Number of danger points detected
Number of improvements made to dangerous work
Process or line improvement
Overall equipment effectiveness
Availability ratio
Performance ratio
Quality ratio
Machine maintenance efficiency
Mean time between failure (MTBF)
Mean time to repair (MTTR)
Mean time to failure (MTTF)
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
Brainstorming
Pareto diagram
Cause-and-effect diagram
Check sheet
Data stratification
Flowchart
Control/Run charts
Workflow/process analysis
5W1H (who, what, where, when, why and how)
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
N/A
Innovation and
Value Creation
N/A
Range of
Application
It refers to the critical
circumstances that the
skill may be demonstrated.
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SKILL STANDARD FOR QUALITY ENGINEER
Planning and
Skill Category
Implementation
Skill Code BM-SPI-304E-1
Skill Sub-Category
N/A
(where applicable)
Skill Display Critical Thinking and Analytical skills
This skill describes the ability to apply critical thinking and analytical
skills for problem-solving. It also includes challenging and rethinking
Skill Description
ideas, analysing business issues to put forth recommendations to
stakeholders and enhancing creative thinking among team members.
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
This skill describes the ability to lead workplace communication through the
implementation of communication strategies and mechanisms. It also
Skill Description includes using negotiation strategies to achieve organisational goals and
win-win outcomes.
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
N/A
Range of Application
(where applicable)
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
This skill describes the ability to establish teams and allocate resources in
Skill Description achieving organisational goals. It also includes cultivating open
communication for teamwork and evaluating the progress of the team.
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
N/A
Range of
Application
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
N/A
Innovation and
Value Creation
It refers to the ability to
generate purposive ideas
to improve work
performance and/or
enhance business values
that are aligned to
organisational goals.
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
N/A
Innovation and
Value Creation
It refers to the ability to
generate purposive ideas
to improve work
performance and/or
enhance business values
that are aligned to
organisational goals.
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
This skill describes the ability to apply knowledge and life skills, relate them to
roles and responsibilities in the workplace and contribute to their
Skill Description effectiveness as a team leader or supervisor. It also includes using time
management techniques, maintaining a work-life balance, managing stress
and personal finances.
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
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SKILL STANDARD FOR QUALITY ENGINEER
Version Control
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SKILLS FRAMEWORK FOR AEROSPACE
SKILL STANDARD FOR QUALITY ENGINEER
Domain Definition
Knowledge includes the gathering of facts and information through traditional
and digital forms. Analysis involves the cognitive processing, integration and
inspection of single or multiple sources of facts and information required to
Knowledge and perform work tasks and activities and takes into consideration, the work
Analysis contexts in which the tasks and activities are carried out. The result of
knowledge and analysis produce judgements on work
tasks/activities/issues/areas, and the conceptualisation of solutions to solve
problems at work.
Application involves the ability to perform work tasks and activities defined by
the requirements of the occupation. Adaptation involves the ability to react to
Application and and manage the changes in the work contexts. The result of application and
Adaptation adaptation leads to the production of psycho-motor actions and behavioural
reactions to the work tasks/activities/issues/areas, and the execution of the
planned solutions to solve problems at work.
Innovation includes the ability to generate purposive ideas to improve work
performance and/or enhance business values that are aligned to the
Innovation and
organisational goals. As a result of innovation, the organisation is able to reap
Value Creation
the values from individual or team contributors to achieve organisational
growth.
Social Social intelligence includes the ability to appreciate and use affective factors
Intelligence and in leadership, relationship and diversity management guided by professional
Ethics codes of ethics as effective individuals or team contributors.
Learning-to-learn includes the ability to improve on self-development within
Learning to and outside of one’s area of work. It involves the continual inspection of one’s
Learn knowledge, analytical, application, adaptive, innovative and social skills that
are needed to perform the work optimally and/or solve problems effectively.
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