Please keep in mind the following:

Find out the capacity

of the Hub? 1. The Sales Engineer does not know
technicalities
1Gbps Line 2. How many people have already taken the
1 Gigabit/s connection? What is the capacity of the
1 Gigabyte hub? Has the hub exceeded its capacity?
=8 Gigabit
HUB 3. Are you getting a dedicated line from the
SERVER server or from the hub?

4. Uploading should be equal to download

Is there optical else data being transmitted will affect the
fibre? ping test and hence latency will be higher

Else Speed drop Conduct ping test very 3days to keep a

to due to check
attenuation, An intermediary Hub
5. Kindly note what the sales engineer says
Find the name of Located equi distant
Else breakdown TO CUSTOMERS and what is provided is different? Please
from the supply and
The Server Engineer? during rains check table below
customer.
Operations Location? 6. how long will a complaint take to get
The Hub dictates the
resolved? Hence find out where the server
Technical Engineer? number of customers
is?
and the capacity it can
draw from the server

Closer to the hub and

server better the ping
test

Mbps declared by sales engineer What compression is the ratio? Eg 1/8 How many devices will you be using? Eg 6 How many devices will you be using? Eg 4
It is mega bits not mega bytes How much you’ll receive in your house? What is the speed you’ll get/ device? What is the speed you’ll get/ device?
20 2.5 0.42 0.63
25 3.125 0.52 0.78
30 3.75 0.63 0.94
35 4.375 0.73 1.09