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Overview
Download and install the Symantec VIP Access Credential for security codes
Register the credential on T-Mobile’s Self Service Portal
Download and install the AnyConnect client (VIP Access code required)
Run AnyConnect and login using your T-Mobile account and the security code
Requirements
A T-Mobile user account authorized to use AnyConnect
The account must have a working email address, voice phone, or mobile number
Local admin rights on the workstation you are going to install the software
Windows Operating System 7 or higher – 32-bit or 64-bit
T-Mobile is unable to provide installation support.
If you have a T-Mobile managed laptop and already have VIP Access installed, then skip down to
Register the Symantec VIP Access Credential ID
Select “Download for Windows” or “Download for Mac” depending on your OS.
Follow the download instructions and accept the default values to complete an install.
Register the Symantec VIP Access Credential ID
Please read through the eight steps before logging in to the Self-Service portal
1. Start your Symantec VIP Access
All Programs
2. Open a new browser window and paste in this link to see instructions and the portal.
https://ssp.vidp.t-mobile.com:8233/vipssp
631126
If your account does not have email or a phone number you may see this
After your first Credential ID is registered, make sure you see your entry in the top section shown by the red
arrow.
The next time you login to the Symantec VIP Access Self-Service Portal you will need to
use your registered credential.
Select your credential name and then enter the security code.
If you don’t have a working VIP Access, then click the “Trouble signing in?” button to get a temporary security
code.
You can register up to five Credential IDs.
More information about getting and installing the Symantec VIP Access can be found at Symantec.
https://idprotect.vip.symantec.com/mainmenu.v
If you have a T-Mobile managed laptop and already have the AnyConnect VPN client installed,
then skip down to Start Your Cisco AnyConnect Secure Mobility Client
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Once you have an account and a regisered VIP Access Credential ID, then connect to the T-Mobile VPN
server to download the client.
https://general.vpn.t-mobile.com
Older web browsers will need to be upgraded. If your web browser gives you an error message or fails to
connect, check the Options/Security settings to ensure TLSv1.2 and higher are enabled.
2. If you get a Java Update prompt, click Update and allow Java to run.
2. If the Java installation fails click OK and continue
All Programs Cisco Cisco AnyConnect Secure Mobility Client AnyConnect Secure Mobility Client
Enter your T-Mobile gsm1900 account username and password and click OK
Enter the Security Code from the VIP Access application and click Continue
Tip: Click the copy button to the right of the number field to copy and then paste the Security Code.
Did you register your credential? Go back and login to the Self-Service portal.
Did you register your computer by mistake?
o Did you enter a Credentail ID (e.g. VSST4686523) during registration?
o If not, then you registered your computer and not your Credential.
o Login to the self-service portal and try again.
Does the client repeatedly ask you to login without prompting for a security code?
No need to select destinations, the client is set for Automatic Gateway Selection.
No need to select a profile, AD security group memberships does that for you.
Your access is determined by Access Lists requested by your T-Mobile contact.
If you cannot access a service, you must contact your T-Mobile manager who can
request that on your behalf.
The next time you use the client you will see “Automatic Selection” as the destination.
For advanced users, uncheck this to allow you to select alternate destinations.
You can enter FQDN’s or IP address of alternate destinations.
If you are blocked, then there is a certificate issue or DNS issue on the VPN site.
Uncheck, only if you are accessing a VPN server in a controlled environment.
T-Mobile VPN servers will never need this unchecked.
If the destination you connect to downloads a profile, that destination will stay in your list. Otherwise
you will need to type in the destination each time you want to connect.
Time to Disconnect
Click Disconnect to hang up the VPN session. Any applications using the connection will stop working.
Note the timer at the bottom left corner. The maximum session time is 12 hours.
No alarm or popup can be configured, but you can check here to re-connect before being dropped.