Professional Documents
Culture Documents
PREPARED BY
MAULIK N. RUPARELIA
COLLEGE
R. P. BHALODIA COLLEGE
ACADEMIC YEAR
2007-2008
CLASS
TYBBA
ROLL NO.
41
SEAT NO.
GUIDED BY
KULDEEP JOBANPUTRA
SUBMITTED TO
SAURASHTRA UNIVERSITY
DECLARATION
Date: - Signature,
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ACKNOWLEDGEMENT
No serious and lasting achievement of success, one can never
achieve without the help of friendly guidance and co-operation of so
many people involved in that work.
Date: - Signature,
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PREFACE
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MAIN INDEX
NO. PARTICULARS
1. General information
2. Marketing Department
3. Marketing Mix
4. Survey On Dealer’s Satisfaction
5. My point of view
6. Swot Analysis
7. Suggestion
8. Conclusion
9. Bibliography
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GENERAL
INFORMATION
INDEX
NO. PARTICULARS
1. Introduction
2. History
3. Project at Glance
4. Present Scenario
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INTRODUCTION
Time is the greater preserver & destroyer of all being & things
it is the does of all happens good or bad time limits its own creations
or sets them free to expand.
With Samay, the times will change it is exactly this point that
the Samay group Morbi is out to prove to the world. It is at a very
crucial point in the history of Indians clock manufacturing industry
that Samay Electronics has chosen to strike it big & they have started
in the right earnest.
The brilliant star of samay Electronics Pvt. Ltd. Morbi has risen
of the chorological horizon on Dissents 1 st October 98, and Samay
has commenced its exuberant massive production & marketing
programmed of quartz clocks & timepieces.
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HISTORY
Samay was started on a very sweet note on 1oct, 98 with
particular planning & clock work precision in implementation of the
factory infrastructure plant and machinery & setting up of a
marketing network. Samay quartz was launched into the market offer
it was inaugurated by the Chief Minister of Gujarat Shri Keshubhai
Patel.
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PROJECT AT GLANCE
NAME OF THE UNIT
SAMAY ELECTRONICS PVT. LTD.
LOCATION
REGISTERED OFFICE
Ajanta complex,
Guest House Road,
Morbi.
FORM OF UNIT
Private Firm
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MANAGING DIRECTOR
Mr. Dilip Manubhai Patel
Mr. Premal Bhanjibhai Patel
Mr. Jitendra Manubhai Patel
Mr. Pravinbhai Ukabhai Patel
Mr. Raghubhai B. Patel
LEGAL ADVISIORS
Kishor & Co.,
Morbi
BANKERS
SBS Morbi
WORKING DAYS
Six Days Per Week
EMPLOYEES
Administrative 150
Technical 500
Workers 1350
TOTAL 2000
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WORKING HOURS
8 Hours
EMAIL
samay@wilnetonline.com
WEBSITE
www.samayquartz.com
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PRESENT SCENARIO
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MARKETING
DEPARTMENT
INDEX
NO. PARTICULARS
1. Introduction
2. Marketing Management in SAMAY
3. Marketing Organization of SAMAY
4. Market Share Analysis
5. Organization chart
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INTRODUCTION
Today’s era is an industrial era and many organizations are
flourished. Today many companies are coming with new product,
new technology, new methods and new strategies at that time every
company want to sell their product in any way. In this period
marketing is very necessary.
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MARKETING MANAGEMENT
IN SAMAY
In this global economy, marketing management occupies a
significant place whether it is new firm or it is established unit. In
this competitive world every concern must give there attention to
marketing function. They have special department for marketing
activities. To fulfill overall organization objectives, an efficient and
effective organization of marketing department is prime condition.
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MARKETING ORGANIZATION
OF SAMAY
“Marketing Mix” refers to the amounts and kinds of
marketing variable, the firm is using at a particular time”- Marketing
Mix is a plan designed to analyze the marketing problems. It denotes
combinations of various elements, which in their totality constitute a
firm’s “Marketing System” these elements, are product, place,
promotion and price. The marketing mix consists of everything the
firm can do to influence the demand for its product. The many
possibilities can be collected in to four groups of variables. The four
p’s of marketing mix consists of following points:-
1. Product Mix:-
It refers to classes of product in different
product lines.
2. Price Mix:-
It includes policies regarding pricing,
discount, concession etc.
3. Place Mix:-
It refers to selection and organization of
channel of distribution, location and layout of stoles etc.
4. Promotion Mix:-
It includes methods of promotion sales through
advertising, sales promotion, personnel selling etc means to
communicate with the customers.
Thus, marketing mix is very vital decision to maintain the
market corner or to increase goodwill of the unit. The above
mentioned for variable are mixed to satisfy customers needs and
wants there should be time to time changes and evaluation of
variables according to the needs of customers an efficient and
effective marketing mix can reach the unit at top of the market.
I have studied the marketing mix of Samay which is unique as
its place.
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MARKET SHARE ANALYSIS
The term market share is used frequently. Essentially it refers
to the proportion of the total sales of a product during a stated time
period in a specific market that is captured by a single firm. Market
share can refer to entire industries, narrow segments, or particular
geographic areas & also can apply to past, present or future time
periods.
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ORGANIZATION CHART
Mktg. Department
Director
Managing Director
Sales Men
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MARKETING MIX
INDEX
NO. PARTICULARS
1. Introduction
2. Product Mix
3. Price Mix
4. Place Mix
5. Promotion Mix
6. Conclusion of Marketing Mix
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INTRODUCTION
“Marketing Mix refers to the amounts and kinds of marketing
variable, the firm is using at a particular time”- marketing mix is a
plan designed to analyze the marketing problems. It denotes
combinations of various elements, which is their totality constitute a
firm’s “Marketing System” These elements are product, place,
promotion and price. The marketing mix consists of everything the
firm can do to influence the demand for its product. The many
possibilities can be collected in to four groups of variables. The four
P’s of marketing mix consists of following points:-
1. Product Mix:-
It refers to classes of product in different product
lines
2. Price Mix:-
It includes policies regarding pricing, discount, and
concession etc.
3. Place Mix:-
It refers to selection and organization of channel of
distribution, location, and layout of stoles etc.
4. Promotion Mix:-
It includes methods of promotion sales through
advertising, sales promotion, personnel selling etc means to
communicate with the customers.
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PROCUT MIX
POINTS
NO. PARTICULARS
1. Introduction
2. Product Mix and Product Line Decision
3. Product Variety
4. Product Quality
5. Product Design
6. Product Features
7. Brand Name
8. Packing & Labeling
9. product Size
10. Services
11. Warranties
12. Returns
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INTRODUCTION
In general senses, we may think product as a physical item but
according to Philip Kotler: “A product is bundle of physical services
and symbolic particulars expected to yield satisfactions or benefits to
the buyer”.
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PRODUCT MIX
&
PRODUCT LINE DECISION
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Product Mix refers to following components:
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PRODUCT VARIETY
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PRODUCT QUALITY
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PRODUCT DESIGN
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PRODUCT FEATURES
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BRAND NAME
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PACKING & LABELING
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The secondary package of Samay the corrugated boxes.
Following information is given on the box.
1. Brand Name
2. Clock Size
3. Clock Price
4. Model No
5. Total Weight
6. Manufacturing Date
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PRODUCT SIZE
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SERVICE
Services are extra benefits that are given after sale of the
product. In other words, a service is any act or performance that one
party can offer to another that intangible and does not result in the
ownership of anything. They are provided to capture the market,
while some other product need after sales service.
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WARRANTIES
Warranties means authority or justification that the thing sold is
fit for the use and producer accept reasonability for repairs over a
period of time. Product warranties are an important promotional tool.
In case of quality sensitive market consumer always except a longer
warranty period and prefer that product which has a longer warranty
period.
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RETURNS
Returns are total benefits available to the company both
tangible and intangible. Returns may be on the total capital invented,
on the total sale or any other factor. Whatever the factor, returns are
always beneficial to firm. So all the activities of business are carried
out for returns.
Samay gets return on all its activities. E.g. it has achieved the
production of 57 lakhs clocks, which is 15 lakhs more that previous
year. Moreover, it is getting brand name and customer’s satisfaction
also. As far as profit is concerned, at present, its aim is not profit, but
capturing market share and customer satisfactions.
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PRICE MIX
POINTS
NO. PARTICULARS
1. Introduction
2. Pricing Objectives
3. Pricing Method
4. Price List
5. Discounts
6. Allowances
7. Payment Period
8. Credit Terms
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INTRODUCTION
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PRICING OBJECTIVES
1. Market Penetration
Market penetration means to keep low prices of product than
the competitors so that market can be captured. More over, clock
market is very price sensitive. So price should be low to cover the
market. Second thing is that Samay clocks are for all classes of
society. So prices are decided keeping in mind all classes.
Low price can be applied because Samay tries to keep the cost
low as possible as they can. Low price will increase sale volume, so
automatically cost goes down. Thus, this policy of Samay is really
admirable.
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PRICING METHOD
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PRICE LIST
Company using distribution channel has to prepare price list. It
has to circulate it to the dealers, retailers and consumers. Though
price is printed on the box, the price list shows policy and inner
frame work of a firm. To prepare a price list is not easy task. The
hard working and brain of many people work together. Many factors
are considered in this regard.
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DISCOUNT
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ALLOWANCE
Allowances are another reduction from prices. They are given
to dealers to promote the sales. It is an efficient promotional tool in
other words; it is a return to distributors for favoring the product of a
firm.
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PAYMENT PERIOD
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CREDIT TERMS
Credit terms are such rules and regulations that are mutually
decided by producers and distributors or customers it is a form of
agreement credit terms are some benefits given to the distributors by
producers.
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PLACE MIX
POINTS
NO. PARTICULARS
1. Introduction
2. Distribution Channel
3. Coverage
4. Location
5. Physical Distribution
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INTRODUCTION
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DISTRIBUTION CHANNEL
In general sense distribution channel means a way through
which good flow the producers to customer.
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1. Manufacturer – whole seller- consumers
2. Manufacturer – whole seller- consumer-retailer-consumer
3. Manufacturer- retailer- consumers
2. Distribution Chart
Distribution chart is divided in two groups. First chart for
national market and second, chart for international market.
Type of product:-
Samay’s product is wall clock and it is consumer goods.
So it has taken help of wholesaler and retailers.
Size of market:-
Samy’s market is too wide not only in India but also in
abroad.
Cost of channel:-
Company considers cost because distribution cost
increase the total cost. For that company ignores direct selling
because it is very expansive. In that case, channel of
distribution is very economical.
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4. Channel Management Decision:-
Management of channel is very important because it directly
affects the selling of a company. In Samay top management does
channel management. The top mgt. considers following aspects:
5. Distribution cost:-
Distribution cost plays vital role in total cost because it
includes profit of many people. So every concern should
minimize it while selecting a channel.
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COVERAGE
The term coverage includes the area of market covered by a
firm. Some company has small coverage, because it wants to
establish its image in small market and to create monopoly of its
product. Some company has large coverage of market generally they
are large size of companies.
1. Maharashtra 9
2. Gujarat 17
3. Rajasthan 6
4. Madhya Pradesh 4
5. Bihar 4
6. Uttar Pradesh 10
7. Andhra Pradesh 8
8. West Bengal 9
TOTAL 57
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LOCATION
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PHYSICAL DISTRIBUTION
Physical distribution is the actual movement of goods from
producer after there production and before their consumption. This
functions includes many activities like transportation, storage, and
inventory control. These all are key activities performed by producer,
middlemen and consumers. In physical distribution, following
aspects are considered.
Order Processing
Inventory Mgt.
Transport
Warehousing
1. Order Processing:-
Physical distribution begins with order processing. Two factors
affect ordering processing. Record time and consistency of delivery
time. After receiving order, next process can be done.
2. Inventory Management
Inventory management believed the most critical decision in
marketing mix. Inventory includes raw material, work in progress
and final product. In physical distribution, maintenance and supply of
final product is managed.
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3. Transport
Transport is very basic infrastructure facility. It affects the
pricing of product, time of delivery, conditions of delivery etc. in
physical distribution; transport is believed very important process,
because it actually carries goods from producer to dealers. There are
four ways of transport. They are road, air, underground pipelines, and
water. Firm selects any of four, which is less expensive and more
convenient.
Samay uses two way of transport road and water for national
market, it uses road transport facility because it is cheap, faster and
safe. For international market water transport is used it is slow but
safe mean of transport. It sends its goods at Kandala port for
exporting. For domestic market it uses trucks and for local market it
uses tractors of hand carries. Apart from all these it has to consider
cost minimization factor.
4. Warehousing
Warehousing means storing of goods. It means to keep good
until its demand does not create. Warehousing is very important
function because production to consumption cycle rarely matches.
Storing is necessary because as soon as production is done, the
demand does not create.
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PROMOTION MIX
POINTS
NO. PARTICULARS
1. Introduction
2. Sales Promotion
3. Advertising
4. Sales Force
5. Public Relation
6. Direct Marketing
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INTRODUCTION
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SALES PROMOTION
Sales promotion is very common tool of promotion. It means
those activities that increase sales volume. Its main purpose is to
stimulate consumers and dealers effectively; sales promotion
techniques are indirect and non personal.
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ADVERTISING
Advertising is another powerful tool of promotion. No business
can survive without advertisement like sales promotion it is non-
personal and indirect method of promotion. In competitive age,
problems is not weather advertise or not but problems in how to
advertise. Advertising physiologically affects the customers and
stimulates their wants and ultimately wants result in demand.
Advertising is a paid form of non-personal presentation or
promotional of ideas. Goods or services by an identified person.
1. Advertising Media:
An advertising medium is any object or device that
carries the advertising message. There are so many mediums
available in the market of advertising. The India is used which
is very powerful and less expensive. The various mediums are
as follows:
Print Media:
It includes newspaper, magazine etc.
Broadcasting Media:
It includes radio, T.V. internet etc.
Other Media:
It includes internal pamphlets, displays, holiday
holdings, wall printing, fair, etc.
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2. Advertising Budget:
Advertising budget is the advance planning of how much
funds will be allocated in men, agencies, media and other ancillary.
While determine the budget, many factors like type of advertising,
type of media, competitors advertising plan, season, business cycle
etc. should be kept in mind. The budget should not be unjustified to
any factor.
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SALES FORCE
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PUBLIC RELATION
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DIRECT MARKETING
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CONCLUSION OF
MARKETING MIX
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SURVEY ON DEALER’S
SATISFACTION
INDEX
NO. PARTICULARS
1. Introduction
2. Objectives Of The Survey
3. Methodology Of The Survey
4. Survey Details
5. Analysis Of The Suvey
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INTRODUCTION
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OBJECTIVES OF THE SURVEY
All the survey have their specific objectives for which the are
carried out so that the mind of the surveyors is very clear about what
they want to achieve and the they can go in the right direction.
Following are the objectives that were kept in mind while I did
my survey.
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METHODOLOGY OF SURVEY
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SURVEY DETAILS
As a part of study, dealers and showroom owners of Rajkot,
were surveyed through an appropriately designed Questionnaire.
Sample Size → 10
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ANALYSIS OF THE SURVEY
Herewith I am presenting the findings of the survey conducted
by me for the Dealer’s Satisfaction o the SAMAY ELECTRONICS
PVT.LTD.
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Q-1→NAME OF THE SHOP
→ B.N. Electronics
→ Meera Times
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Q-2→NAME OF THE OWNER
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Q-3→NUMBERS OF CUSTOMERS VISITING
YOU’RE SHOP DAILY (APPROXIMATELY)
0-20 20%
20-35 30%
35-50 30%
50 & more 20%
0-50 20%
50-100 30%
100-150 20%
150 & more 30%
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Q-5→SINCE HOW LONG DO YOU HAVE
DEALERSHIP OF SAMAY?
0-1 20%
1-2 20%
2-3 50%
3 & more years 10%
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Q-6→YOU HAVAE THE DEALERSHIP OF
WHICH PRODUCT OF SAMAY?
CLOCKS 50%
CALCULATORS 70%
TELEPHONES 40%
WRISST WATCH 50%
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Q-7→DO YOU HAVE ANY OTHE DEALERSHIP
EXCEPT SAMAY?
YES 70%
NO 30%
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Q-8→WHICH IS THE MOST SUCCESSFUL
PRODUCT OF THE SAMAY ACCORDING
TO YOUR OPINION?
CLOCKS 90%
CALCULATORS 30%
TELEPHONES 20%
WRISST WATCH 30%
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Q-9→WHAT IS YOUR LEVEL OF SATISFACTION
FROM ALL THE PRODUCTS OF SAMAY?
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Q-10→WHAT ARE THE REASONS THAT MAKE
YOU STATISFIED?
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Q-11→YOUR SATISFACTION IN CASE OF
PRODUCT, PRICE, PROMOTION, PLACE.
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Q-12→ARE YOU SATISFIED WITH THE
CURRENT COMMISSION POLICY OF THE
SAMAY?
YES 60%
NO 40%
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Q-13→ARE YOU SATISFIED WITH THE
CURRENT ADVERTISING POLICTY OF THE
SAMAY?
YES 80%
NO 20%
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Q-14→ARE YOU SATISFIED WITH THE SALES
PROMOTION SCHEME OF THE SAMAY?
YES 70%
NO 30%
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Q-15→DO YOU THINK THAT SAMAY HAS
ENOUGH RANGE OF THE PRODUCT?
YES 90%
NO 10%
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THE FIRM FROM
MY POINT OF VIEW
When I joined BBA I had dream to visit the big company. My
great pleasure that I have taken training at Samay, which is one of the
most reputed firms of India. During my training I have observed
many good characteristics of unit.
Here 95% of the workers are girls & they are mostly from
rural areas nearby Morbi. Samay contributes a lot for
their development and upliftment.
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At the time of starting and ending the work for a day, first
prayer is done by each & every person.
SWOT ANALYSIS
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“After gaining an entry in the customer home, smart marketers
aim for a space in the customer’s heart too.”
1. S = Strength
2. W= Weakness
3. O = Opportunity
4. T = Threat
STRENGTH
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I am No. 1 - In Technology
I am superior - In Quality
I am beautiful - In Color Shape
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Quality:-
WEAKNESS
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At present the company is offer less no of models of wall
clocks and time pieces as compare to Ajanta. The company has to
face stiff competition with Ajanta & other clock mfg. Companies.
OPPORTUNITY
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“Small opportunity is often the beginning of great enterprises”.
Telephones
Wrist Watches
Calculators
CDs
Digital Diary
Other Electronic Items.
“Don’t sit down & wait for opportunities to come. Get up and
make them!”
THREATS
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In today’s competitive area there is always risk. “More risk,
more glory” is the call of the day.
So that anticipate the future well & can know the threats which
can become hurdle in future as the Samay people are having 50 years
experience of clock market with Ajanta group.
SUGGESTIONS
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“PERFECTION IS THE RESULT OF VALUED SUGGESTIONS”
CONCLUSION
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I had a great pleasure in visiting Samay; it is relay a
progressive company. On seeing its production, it is tremendous
development for any new company; from all points of view Samay is
perfect in its work.
Its employees are around 2000 workers and from them most of
are women. So, from social point of view, it increases women
esteems by giving them earnings.
BIBILIOGRAPHY
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In preparing this report I have used following books, which are
written by great authors:
Marketing Management
-Philip Kotler
Marketing Management
-J.C. Gandhi & R.K. Agarwal
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