9500 MPR Maintain Guide PDF

9500 MPR
Maintenance and Trouble Clearing
PN 3EM23956AA 01
R02.00, Issue 01, September 2009
THIS PRODUCT COMPLIES WITH D.H.H.S. RADIATION PERFORMANCE STANDARDS 21
CFR, 1040.10, FOR A CLASS 1 LASER PRODUCT.
DANGER
Invisible laser radiation is present when the optic connector is open. AVOID DIRECT
EXPOSURE TO BEAM.
WARNING
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case users will be required to correct the
interference at their own expense.
NOTICE
This manual applies to 9500 MPR R02.00 software. Release notes describing revisions to this software may
impact operations described in this manual.
This transfer of commodities, technology, or software, if from the United States, is an export in accordance
with the U.S. Export Administration Regulations. Diversion contrary to U.S. law is prohibited. The export or
re-export (further transfer) of such commodities, technology, software or products made from such
technology is prohibited without proper authorization(s) from the U.S. Department of Commerce or other
appropriate U.S. government agency(s).
All rights reserved. No part of this manual may be reproduced, translated, stored in a retrieval system, or
transmitted or distributed by any means, electronic or mechanical, by photocopying, recording, or otherwise,
without the written permission of Alcatel-Lucent. Preparing derivative works or providing instruction based
on the material is prohibited unless agreed to in writing by Alcatel-Lucent.
The product specification and/or performance levels contained in this document are for information
purposes only and are subject to change without notice. They do not represent any obligation on the part of
Alcatel-Lucent. Such obligations will only be committed to in a written sales agreement signed by
Alcatel-Lucent.
DOCUMENTATION
Product documentation is available on Alcatel-Lucent’s OnLine Customer Support web site at

https://support.alcatel-lucent.com/portal/olcsHome.do.
To offer comments on this documentation, visit Alcatel-Lucent’s OnLine Customer Support web site at
https://support.alcatel-lucent.com/portal/olcsHome.do and select Contact us, Customer support, and then
OnLine Assistance or write to the following address.
Alcatel-Lucent
Attention: Doc Comment, M/S RND-1
3400 W. Plano Pkwy.
Plano, Texas 75075-0811 USA
© Alcatel-Lucent 2009 - All Rights Reserved

Printed in U.S.A.
ALCATEL-LUCENT PRACTICE 3EM23956AA
Standard Issue 01, September 2009
9500 MPR Maintenance and Trouble Clearing

Table of Contents
FCC Part 15 Subpart B
1. 9500 MPR UNLICENSED RADIO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

FCC Class B Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
FCC Class B Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
1. Introduction OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Writing Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Admonishments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Document Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
2. MAINTENANCE PHILOSOPHY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Before Going to Site Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Troubleshooting Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Path Problems on a Commissioned Link . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Path Problems on a New Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Troubleshooting Configuration Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Troubleshooting Ethernet Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
3. SAFETY AWARENESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Safety EMC-EMF-ESD Norms and Equipment Labeling . . . . . . . . . . . . . . 2-13
Safety Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
General Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Labels Indicating Danger, Forbiddance, Command . . . . . . . . . . . . . . . . . . 2-15
Electromagnetic Compatibility (EMC norms) . . . . . . . . . . . . . . . . . . . . . . . 2-20
Equipment protection against electrostatic discharges . . . . . . . . . . . . . . . 2-23
Cautions to avoid equipment damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Fan, Equipment Rack, and Equipment Cabinet Precautions . . . . . . . . . . . 2-24
Electrical Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
Laser Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
4. ELECTROSTATIC-SENSITIVE DEVICES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29

Electrostatic-Sensitivity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Handling Circuit Packs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
5. PRODUCT SUPPORT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31

Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
Product Documentation and Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
Technical Support Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
© Alcatel-Lucent 2009 - All Rights Reserved i

3EM23956AA
Issue 01, September 2009
Repair and Return Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34

Spare Parts and Replacement Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
Service Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
Installation and Maintenance Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37
Index Task Lists (IXLs)
IXL-100 Task Index List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
IXL-101 Alarm and Abnormal Condition Clearing Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
IXL-102 Support Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
IXL-103 Equipment Replacement Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
IXL-104 Supporting Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Routine Task Lists (RTLs)
RTL-100 Preventive Maintenance Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Trouble Analysis Procedures (TAPs)
TAP-100 Facility Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
TAP-101 Abnormal Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
TAP-102 Power Alarms (MSS-8) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
TAP-103 Equipment Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
TAP-104 Radio Alarms (MPT). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21
TAP-105 Ethernet Alarms (CSM, P8ETH) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35
TAP-106 License/Software Mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39
TAP-107 Internal Communication Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41
Detailed Level Procedures (DLPs)
DLP-100 Module Mechanical Removal and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
DLP-101 FAN Dust Filter Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
ii Table of Contents
3EM23956AA
DLP-102 SFP Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
DLP-103 CSM Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
DLP-104 CSM Flash Card Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
DLP-105 Ethernet Access Switch Card (P8ETH) Replacement . . . . . . . . . . . . . . . . . . . . . . . . . 6-17
DLP-106 FAN Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-21
DLP-107 MPT Transceiver Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23
DLP-108 DS3 Card (P2E3DS3) Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-27
DLP-109 DS1 Card (P32E1DS1) Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-31
DLP-110 Clean Fiber-Optic Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-35
Table of Contents iii

3EM23956AA
iv Table of Contents
3EM23956AA

List of Figures
Figure 3-1. Anti static protection device kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Figure 4-1. Electrostatic-Sensitive Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Figure 110-1. Fiber-Optic Connector Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-37
Figure 110-2. Fiber-Optic Connector Types, Illustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-39
Figure 110-3. Fiber-Optic Connector Types, Photographs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-40
Figure 110-4. Optical Removal and Cleaning Tool (PN 3EM07060AAAA) . . . . . . . . . . . . . . . . . . . . 6-42
List of Figures v
3EM23956AA
vi List of Figures
3EM23956AA

List of Tables
Table 100-A. Task Index List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Table 101-A. Alarm Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Table 101-B. Abnormal Condition Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Table 101-C. Ethernet LED Alarm Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Table 101-D. TMN Network Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Table 102-A. Support Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Table 103-A. Equipment Replacement Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Table 104-A. Supporting Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Table 100-A. Preventive Maintenance Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Table 100-A. Facility Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Table 101-A. Equipment Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Table 102-A. Facility Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Table 104-A. Radio Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21
List of Tables vii

3EM23956AA
viii List of Tables

3EM23956AA
FCC Part 15 Subpart B
1. 9500 MPR UNLICENSED RADIO
1.1 The JF6-9558H (unlicensed) radio provides fast deployment of service

with microwave radio. No license and small antennas (no FCC requirements)
allow immediate turn-up. After the license is received, the unlicensed radio can
be easily converted to the lower 6 GHz licensed band.
1.2 The JF6-9558H unlicensed radio operates in the 5725-5850

Information, Scientific, and Medical (ISM) band in accordance with FCC Part
15.247. This unlicensed radio, although operating in the same band as a spread
spectrum radio, operates using narrower bandwidths than spread spectrum.
FCC Class B Compliance Statement
1.3 The JF6-9558H unlicensed radio has been tested and found to comply
with the limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation
of this equipment in a residential area is likely to cause harmful interference
in which case the user will be required to correct the interference at his own
expense.
FCC Class B Requirements
1.4 This device complies with part 15 of the FCC Rules and IC RSS-210.
Operation is subject to the following three conditions: (1) this device may not
cause harmful interference. (2) This device must accept any interference
received, including interference that may cause undesired operation. (3) This
device must be professionally installed.
CAUTION Possibility of service interruption. Changes or modifications not expressly

approved by Alcatel-Lucent could void the authority to operate the JF6-9558H
(unlicensed) radio.
FCC Part 15 Subpart B 1-1

3EM23956AA
CAUTION Possibility of service interruption. Installation, Turn-Up, Maintenance, and

Operation Instruction supplied with the JF6-9558H (unlicensed) radio require strict
adherence for continued part 15 of the FCC Rules and IC RSS-210 compliance.
1-2 FCC Part 15 Subpart B

3EM23956AA
1. Introduction OVERVIEW
1.1 This manual provides step-by-step procedures to enable the user to

perform a task. Each procedure contains important introductory information
that is essential to understanding and completing the task properly.
Procedures must be started at step 1, and steps must be performed in the order
given. Failure to do so may cause unforeseen hazardous conditions.
Writing Conventions
1.2 Boldface characters indicate commands or parameters the user must

enter or keys the user must press. Enter input parameters exactly as shown in
the examples.
Admonishments
1.3 To avoid hazardous conditions, observe the following admonishments:
DANGER Possibility of personal injury.
CAUTION Possibility of service interruption.
WARNING Possibility of equipment damage.
Related Documentation
1.4 For additional system information, refer to the following related

documents:
• 9500 MPR Product Information manual (PN 3EM23952AA)
• 9500 MPR Installation Practices manual (PN 3EM23953AA)
• 9500 MPR Operation and Administration manual (PN 3EM23954AA)
• 9500 MPR Turn-Up manual (PN 3EM23955AA)
• 9500 MPR Engineering Support Documentation (PN 3EM23957AA)
2-1
3EM23956AA
Document Types
1.5 The documentation contains all instructions needed to perform a task.

This manual consists of the following types of documents:
• Task Index List (IXL)
• Routine Task List (RTL)
• Trouble Analysis Procedure (TAP)
• Detailed Level Procedure (DLP)
Task Index List (IXL)
1.6 IXLs group procedures by function. Each IXL lists procedures

alphabetically by name and refers the user to the appropriate procedure
number.
Routine Task List (RTL)
1.7 The RTL is a list of preventive maintenance procedures. It

recommends a schedule (monthly, semiannual, or annual) for the performance
of each procedure.
Trouble Analysis Procedure (TAP)
1.8 TAPs contain sequential steps required to perform trouble clearing.

Trouble clearing involves clearing and repairing malfunctions in the system.
Trouble clearing may be done to answer a customer complaint or to respond to
an office alarm, a trouble report, or an abnormal display. Steps can refer to
other procedures.
Detailed Level Procedure (DLP)
1.9 DLPs contain detailed steps and supporting information required to

complete tasks. When a DLP is referenced from another part of the manual,
perform the DLP, then return to the point where the DLP was referenced.
2-2
3EM23956AA
2. MAINTENANCE PHILOSOPHY
2.1 Maintenance of the system consists of repair and preventive

maintenance. Repair covers isolation of faults, troubleshooting to the circuit
card level, and subsequent replacement of the faulty circuit card. Circuit card
repair is not covered. Preventive maintenance covers periodic routine tasks
that are performed to ensure continued proper operation of the system.
2.2 The system incorporates both software- and firmware-based

diagnostics to continuously monitor system integrity. Also available are
diagnostics that can be manually invoked. Problems detected by diagnostics
are reported as alarm/event messages displayed at a user terminal and/or
lighted alarm indicators on the equipment. These messages and lights are the
primary trouble analysis tools for fault isolation.
2.3 The instruction “contact next level of technical support for assistance”
appears throughout this manual. The intent of this statement is to trigger
escalation of problems that are beyond the scope of this Task Oriented Practice
(TOP) to a higher level of expertise. Users who have local interim levels and/or
procedures should implement those in response to this instruction. Refer to
Introduction for customer access (HELP) contacts.
Troubleshooting
2.4 Troubleshooting procedures generally assume the following

conditions:
• An alarm indication was received through the Alarm Manager, Craft

Terminal or a lighted alarm indicator.
• Maintenance personnel are familiar with system operation and use of

the Alarm Manager and Craft Terminal.
• Maintenance personnel have system administration privileges or a

system administrator is available.
• Replacement components (spares) are available and fully functional.
Introduction OVERVIEW 2-3

3EM23956AA
2.5 The following guidelines and information should be observed during

troubleshooting:
• Trouble clearing begins with an analysis of alarm indications. The

proper TAP is referenced in the IXL.
• Clear upstream problems first. This may also clear downstream

problems.
• As a rule, no main circuit card should be physically removed unless

traffic was manually switched to protection by entering the
appropriate Craft Terminal command. Exceptions to this are
addressed in specific DLPs.
• As a rule, no protection circuit card should be physically removed

unless a manual lockout switch issued by entering the appropriate
Craft Terminal command. Exceptions to this are addressed in specific
DLPs.
• As a rule, in unprotected radio configurations physically removing a

circuit card will cause a loss of traffic. Exceptions to this are addressed
in specific DLPs.
• To avoid unnecessary service interruption, exercise care when

removing circuit cards, performing commands, and doing other
maintenance tasks.
• The procedures in this manual are used to aid in clearing alarms for
which protection is available. If alarms exist on both a card and its
mate card, or if alarms exist on a card and its mate card is not
available for protection, always contact the next level of technical
support for assistance with clearing the alarms.
• Always follow electrostatic-sensitive device procedures when handling

circuit cards.
• After circuit card replacement, alarms can take up to 120 seconds to

clear. Allow time for the alarm to clear before assuming the
replacement did not clear the trouble.
• When replacing a circuit card does not clear the trouble, remove the
replacement circuit card and return the original circuit card to service.
• When TAPs fail to clear the fault, an obscure or multiple fault is

assumed to exist.
2-4 Introduction OVERVIEW

3EM23956AA
Before Going to Site Checklist
2.6 Where possible, before going to site obtain the following information:
• Does the fault require immediate attention?
• Determine who is the best-placed person to attend the fault.
• Confirm the nature and severity of the reported fault, its location,
9500 MPR type, frequency band, high/low end MPT Transceiver,
capacity modulation and configuration (non protected, protected,
diversity). Ask:
– Is just one 9500 MPR link affected, or a number of links in the

same geographical area?
– Is the path down completely or is traffic passing but with a BER

alarm?
– Is only one or a number of tributaries affected?
– Could the fault be in the equipment connected to 9500 MPR,

rather than in 9500 MPR? Are there alarms on other, connected
equipment?
– Is it a hard or intermittent fault?
– Do alarms confirm which end of an alarmed link is faulty?
• Could the weather (rain, ice, high wind, temperature) be a factor in the
reported fault?
If the fault suggests a rain fade or other weather related fade

condition and it matches the prevailing weather conditions, do
not take any action until the weather abates.

3EM23956AA
• Does link history suggest any fault trends?
– Does the fault history for the link indicate a likely cause?
– Is the 9500 MPR link newly installed?
– Has there been any recent work done on the link?
• Ensure that you have with you:
– Appropriate spares. Where an equipment failure is suspected,

these should include replacement Cards/plug-ins and MPT. If an
MPT is suspected then local/national climbing safety
requirements must be adhered to.
– A laptop PC loaded with Craft Terminal, and an Ethernet cable.

If an Ethernet connection is to be used, you need the 9500 MPR
Node/Terminal IP address and also the addresses for any remote
sites to be accessed.
– If login security has been enabled, you need the ‘engineer’

password for the local and also any remote sites to be accessed.
– Any special test equipment that may be needed, such as a BER

tester.
– Toolkit.
– Key(s) for access to the site.
Troubleshooting Basics
2.7 This section provides general guidance on 9500 MPR troubleshooting:
2.8 Check front-panel LED indications. These provide summary alarm

indications, which can help narrow down the location and type of failure. Refer
to Operation section for details.
– Where a Status LED on a plug-in is off (unlit), but power to the

MSS is confirmed by LEDs on other plug-ins, check the seating of
the affected plug-in.
2.9 Check Main Screen. When logging into 9500 MPR with Craft Terminal,
the opening screen is the Main Screen. Use the information provided to check
for severity and problem type. Refer to IXL-101, Table 101-A, Condition Types,
for probable cause and recommended action.

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2.10 Check the basics first.
• For example, if multiple alarms are present, and these include power
supply voltage or hardware alarms, always check their cause before
looking at resultant down-stream path failure or path warning (signal)
alarms.
• Similarly, if a path-related failure is indicated (no hardware or

software alarms), investigate the path. Go to the Craft Terminal
History screen (15 minute view) to check supporting data, such as low
RSL and incidence of intermittent pre-failure BER alarms, which if
present are evidence of a path-related failure. Refer to <Link
Text>Para. for more information.
2.11 Check if symptoms match the alarm. Alarms reflect the alarm state, but
in exceptional circumstances an alarm may be raised because of a failure to
communicate correctly with the alarm source, or a failure in alarm
management processing. Always check to see if symptoms match the alarm,
using LED indications and the Craft Terminal.
2.12 Check if recent work may be a cause. Recent work at the site may be a
cause or contributing factor. Check for a configuration change, software
upgrade, power recycling (reboot), or other site work:
• Many hardware alarms are only initiated as a loss-of-communications

alarm during a reboot, software upgrade, or reconfiguration. By not
being able to communicate with the Core, their settings cannot be
loaded. The fault may be at the hardware device (most likely),
communications to it, or the Core.
• Hardware/software compatibility alarms will be raised when a new

plug-in is installed that needs a later version of 9500 MPR software.
• Hardware incompatible alarms will be raised when a plug-in is

installed in a slot that has been configured for a different plug-in.
2.13 Hot-pluggable. MSS cards are hot-pluggable. There is no need to power-

down before replacing, but traffic will be lost unless the plug-in is protected.
2.14 Plug-in restoration time. Ensure adequate time is allowed for services to
resume when a plug-in is replaced.

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Troubleshooting Path Problems
2.15 A path-related problem, with the exceptions of interference, reflection,

or multipath, is characterized by traffic being similarly affected in both
directions. Generally, if you are experiencing only a one-way problem, it is not
a path problem.
A path extends from MPT antenna port to MPT antenna port.
2.16 Normally a path problem is signalled by a reduced RSL, and

depending on its severity, a high BER.
2.17 Only in worst case situations, such as an antenna knocked out of

alignment, will a path fail completely, and stay that way.
2.18 For weather-related problems, such as rain or ducting, the path

problem will disappear as the weather returns to normal.
Path Problems on a Commissioned Link
2.19 A path problem on an existing link, one that has ben operating
satisfactorily may be caused by:
• Weather-related path degradation
• Changed antenna alignment or antenna feed problem
• New path obstruction
• Interference from other signal sources

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Weather-related path degradation
2.20 If BER alarms are fleeting/not permanent and RSL returns to its
normal, commissioned level after the alarm is cleared, rain, diffraction, or
multipath fading is indicated. Rain fade is the likely cause of fade for links 13
GHz and higher. Diffraction and multipath/ducting for links 11 GHz and lower.
If these alarms are persistent, there could be a problem with the link design or
original installation.
Changed antenna alignment or antenna feed problem
2.21 If RSLs do not return to commissioned levels after a period of

exceptionally strong winds, suspect antenna alignment. Also, check the
antenna for physical damage, such as may occur with ice-fall. For a remote-
mounted ODU, check its antenna feeder.
New path obstruction
2.22 Where all other parameters check as normal, and the path has
potential for it to be obstructed by construction works, view/survey the path for
possible new obstructions.
Interference from other signal sources
2.23 Interference usually affects traffic in just one direction. Unlike other
path problems, RSL is not affected. If suspected, check for new link
installations at, or in the same geographical area, as the affected site.
Ultimately, a spectrum analyzer may have to be used to confirm interference,
which is not an easy task given the need to connect directly to the antenna port,
after removing the MPT.
Path Problems on a New Link
2.24 For a new link, potential problems can extend to also include:
• Incorrect antenna alignment
• Mismatching antenna polarizations
• Incorrect path calculations
• Reflections

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Incorrect antenna alignment
2.25 One or both antennas incorrectly aligned. Refer to Installation

alignment procedure..
Mismatching antenna polarizations
2.26 Given a typical polarization discrimination of 30 dB, for most links it

is not possible to capture a signal to begin the antenna alignment process.
Incorrect path calculations
2.27 If the RSLs are too low or too high, antenna alignment is correct, and
Tx power settings are correct, check the path calculations used to determine
the link performance. A good calculation match is +/- 2dB. Disagreements in
excess of 3 dB should be investigated.
Reflections
2.28 Reflection (path cancellation) problems may not have been picked up
at the path planning stage, particularly if the survey was a simple line-of-sight.
If suspected, resurvey the path.
Troubleshooting Configuration Problems
2.29 Configuration problems should only occur during the setup of a new
link, or reconfiguration of an existing link. The more common problems may be
broadly categorized as:
• Compatibility Problems
• Incorrect circuit connections
• Incorrect ID naming and commissioning
• Incorrect/incompatible trib settings
Compatibility Problems
2.30 The two alarms that may activate are Configuration Not Supported
and SW/HW Incompatible:
2.31 Configuration Not Supported: The plug-in installed is not enabled or is

incorrect for the configuration.

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2.32 SW/HW Incompatible: Typically raised when new hardware is plugged

into an existing MSS that has software from an earlier release. To remove the
alarm, compatible 9500 MPR software is required; install the latest software.
Incorrect circuit connections
2.33 No alarms are activated for incorrect circuit connections. An incorrect

assignment means the expected end-to-end circuit connectivity will not
happen. Re-check circuit assignments for all nodes carrying the lost circuit(s).
2.34 Take extra care when configuring ring circuits.
2.35 Where the problem is not obvious, use the tributary loopback BER test
to track a single circuit through a 9500 MPR network, beginning at the node
closest to the node applying the BER test.
Incorrect ID naming and commissioning
2.36 All traffic-carrying circuits must have a unique flow ID for the cross-
connect capability to operate.
Incorrect/incompatible trib settings
2.37 Trib line interface settings incorrect, or line levels incompatible. While
no alarm activates for an incorrect setting, its effect may result in line levels
being too low (LOS alarm), or too high, resulting in a high BER.
Troubleshooting Ethernet Problems
2.38 This section gives general guidance on troubleshooting problems

related to the four Ethernet ports on the CSM Card.
2.39 The most common Ethernet problems are network and connectivity
related and therefore always check the following first:
• Verify link partner capability, provisioning, and connection
• Verify radio provisioning matches link partner
• Verify cabling between radio and link partner
2.40 The LEDs on the CSM Card front panel for each Ethernet connector
are a good indicator of correct connectivity and activity on the Ethernet port.
Refer to IXL-101, Table 101-C using the LEDs locally at the alarmed site.

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2.41 In order for the green Link LED to light:
1. Cable must be connected to Ethernet port
2. Ethernet port must be enabled (provisioned Enabled on Core Settings

Screen)
3. Speed and mode (on Core Settings Screen) must be provisioned the
same as the link partner.
2.42 The yellow LED opposite the green on the connector indicates activity
only. The flashing yellow LED is not an indicator of signal type or quality.
Troubleshooting TMN Problems
2.43 This section gives general guidance on troubleshooting TMN problems

related to Ethernet port 4 on the CSM Card. Ethernet port 4 on the CSM Card
can be used to transport SNMP IP data. Troubleshoot port 4 connectivity
alarms the same as Ethernet ports 1-3. Refer to paragraph 2.38 through 2.42.
2.44 The most common TMN problems are network related and first alert
is normally observed by improper operation at the SNMP master. Always check
the following first:
• Verify master is properly registered in NE to receive traps.
• Verify SNMP version matches system requirements
• Verify correct community string and privileges
• Verify proper network routing.
Refer to IXL-101, Table 101-D for detail TMN network troubleshooting.

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3. SAFETY AWARENESS
Safety EMC-EMF-ESD Norms and Equipment Labeling
3.1 This section describes the equipment labeling and the norms
mandatory or suggested that must be considered to avoid injuries on persons
and/or damage to the equipment.
• Safety Rules
• Electromagnetic Compatibility (EMC norms)
• Equipment protection against electrostatic discharges
• Cautions to avoid equipment damage
Safety Rules
General Rules
3.2 Before carrying out any installation, turn-on, tests or operation and
maintenance operations, read carefully the related sections of this Manual, in
particular:
• Hardware Installation
• Commissioning
• Maintenance and Upgrade
Observe safety rules
3.3 When equipment is operating nobody is allowed to have access inside

on the equipment parts which are protected with Cover Plate Shields
removable with tools.

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3.4 In case of absolute need to have access inside, on the equipment parts
when it is operating this is allowed exclusively to service personnel, where for
Service Personnel or Technical assistance is meant:
• "personnel which has adequate Technical Knowledge and experience

necessary to be aware of the danger that he might find in carrying out
an operation and of the necessary measurements to reduce danger to
minimum for him and for others".
• The Service Personnel can only replace the faulty units with spare
parts.
• The Service Personnel is not allowed to repair: hence the access to the
parts no specified is not permitted.
• The keys and/or the tools used to open doors, hinged covers to remove
parts which give access to compartments in which are present high
dangerous voltages must belong exclusively to the service personnel.
3.5 For the eventual cleaning of the external parts of the equipment,
absolutely do not use any inflammable substance or substances which in some
way may alter the markings, inscriptions etc.
3.6 It is recommended to use a slightly wet cleaning cloth.
3.7 The Safety Rules stated in the handbook describe the operations
and/or precautions to observe to safeguard service personnel during the
working phases and to guarantee equipment safety, i.e., not exposing persons,
animals, things to the risk of being injured/damaged.
3.8 Whenever the safety protection features have been impaired, REMOVE
POWER.
3.9 To cut off power proceed to switch off the power supply units as well as
cut off power station upstream (rack or station distribution frame).
The safety rules described in this handbook are distinguished by the following
symbol and statement:

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Labels Indicating Danger, Forbiddance, Command
3.10 It is of utmost importance to follow the instructions printed on the

labels affixed to the units and assemblies.
• Dangerous Electrical Voltages
• Risks of Explosions
• Moving Mechanical Parts
• Equipment Connection to Earth
• Heat-Radiating Mechanical Parts
• Microwave Radiations (EMF norms)
• Harmful Optical Signals
3.11 Pay attention to the information stated in the following, and proceed
as instructed.
The symbols presented in following paragraphs are all the

possible symbols that could be present on Alcatel-Lucent
equipment, but are not all necessarily present on the equipment
this handbook refers to.
Dangerous Electrical Voltages
Labeling:
3.12 The following warning label is affixed next to dangerous voltages

(>42.4 Vp; >60 Vdc).

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3.13 If it is a Class 1 equipment connected to mains, then the label

associated to it will state that the equipment will have to be grounded before
connecting it to the power supply voltage, e.g.:
Safety instructions:
DANGER! Possibility of personal injury:
3.14 Carefully observe the specific procedures for installation / turn-up and
commissioning / maintenance of equipment parts where D.C. power is present,
described in the relevant installation / turn-up and commissioning /
maintenance documents and the following general rules:
• Personal injury can be caused by -48VDC. Avoid touching powered

terminals with any exposed part of your body.
• Short circuiting, low-voltage, low-impedance, DC circuits can cause

severe arcing that can result in burns and/or eye damage. Remove
rings, watches, and other metal jewelry before working with primary
circuits. Exercise caution to avoid shorting power input terminals.
Risks of Explosions
Labeling:
3.15 This risk is present when batteries are used, and it is signaled by the
following label:

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3.16 Therefore, slits or apertures are made to let air circulate freely and
allow dangerous gasses to down flow (battery-emitted hydrogen). A 417-IEC-
5641 Norm. compliant label is affixed next to it indicating that the openings
must not be covered up.
Moving Mechanical Parts
Labeling:
3.17 The following warning label is affixed next to fans or other moving
mechanical parts:
3.18 Before carrying out any maintenance operation see that all the moving
mechanical parts have been stopped.
Equipment Connection to Earth
Labeling:
3.19 Terminals for equipment connection to earth, to be done according to

international safety standards, are pointed out by the suitable symbol:

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3.20 The position of earth connection terminals is specified in the

Hardware Installation section.
Heat-Radiating Mechanical Parts
Labeling:
3.21 The presence of heat-radiating mechanical parts is indicated by the

following warning label in compliancy with IEC 417 Norm, Fig.5041:
DANGER! Possibility of personal injury:
3.22 Carefully observe the specific procedures for installation / turn-up and
commissioning / maintenance of equipment parts where heat-radiating
mechanical parts are present, described in the relevant installation / turn-up
and commissioning / maintenance documents and the following general rule:
3.23 Personal injury can be caused by heat. Avoid touching powered

terminals with any exposed part of your body.

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Microwave Radiations (EMF norms)
3.24 Equipment emitting RF power (Reminder from site preparation

procedure):
3.25 The site must be compliant with ICNIRP guidelines or local regulation
if more restrictive.
3.26 The following rules should be strictly applied by Customer:
• Non authorized persons should not enter the compliance boundaries,

if any, for the general public.
• Compliance RF boundaries, if any, related to Electro Magnetic Field

exposure must be marked.
• Workers should be allowed to switch-off the power if they have to

operate inside compliance boundaries.
• Assure good cable connection.
• Install the antenna as high as possible from floor or area with public
access (if possible the cylinder delimitating the compliance
boundaries, if any, or the cylinder corresponding to the transmission
area directly in front of antenna with the same diameter as the
antenna, more than 2 meters high).
• Install the antenna as far as possible from other existing equipment

emitting RF power.
3.27 Always remember that someone standing in front of the 9500 MPR-A
antenna may cause traffic shutdown.
3.28 Place the relevant stickers:
EMF emission warning sign

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3.29 On the site when applicable (when people can cross the compliance
boundaries and/or the transmission area of the antenna, i.e. roof top
installation)
• Warning label "Do not stand on the antenna axis"
3.30 On the mast (front side)
• EMF emission warning sign (Yellow and black) to be placed at bottom

of antenna, visible by someone moving in front of the antenna (roof top
installation)
3.31 On the antenna (rear side)
• EMF emission warning sign, placed on the antenna.
Compliance boundaries for 9500 MPR-A transceivers with 1ft (30 cm) antenna:
System Modulation Worst Configuration A (m) B (m)

Electromagnetic Compatibility (EMC norms)
3.32 The equipment's EMC norms depend on the type of installation being
carried out (cable termination, grounding etc.,) and on the operating conditions
(equipment, setting options of the electrical/electronic units, presence of
dummy covers, etc.).
3.33 Before carrying out any installation, turn-on, tests & operation and
maintenance operations, read carefully the related sections of this Manual, in
particular:
• Hardware Installation
• Maintenance and Upgrade

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3.34 The norms set down to guarantee EMC compatibility, are

distinguished inside this Manual by the symbol and term:

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EMC Norms
1. EMC General Norms - Installation
• All connections (towards the external source of the equipment) made

with shielded cables use only cables and connectors suggested in this
Manual or in the relevant Plant Documentation, or those specified in
the Customer's "Installation Norms" (or similar documents)
• Shielded cables must be suitably terminated
• Install filters outside the equipment as required
• Ground connect the equipment utilizing a conductor with proper

diameter and impedance
• Mount shields (if utilized), previously positioned during the

installation phase, but not before having cleaned and degrease it.
• Before inserting the shielded unit proceed to clean and degrease all
peripheral surfaces (contact springs and connection points, etc.)
• Screw fasten the units to the subrack.
• To correctly install EMC compatible equipment follow the instructions

given.
2. EMC General Norms - Turn-on, Tests & Operation
• Preset the electrical units as required to guarantee EMC compatibility
• Check that the equipment is operating with all the shields properly
positioned (dummy covers, ESD connector protections, etc.)
• To properly use EMC compatible equipment observe the information

given
3. EMC General Norms - Maintenance
• Before inserting the shielded unit, which will replace the faulty or
modified unit, proceed to clean and degrease all peripheral surfaces
(contact springs and connection points, etc.)
• Clean the dummy covers of the spare units as well.
• Screw fasten the units to the subrack.

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Equipment protection against electrostatic discharges
3.35 Before removing the ESD protections from the monitors, connectors
etc., observe the precautionary measures stated. Make sure that the ESD
protections have been replaced and after having terminated the maintenance
and monitoring operations.
3.36 Most electronic devices are sensitive to electrostatic discharges, to this

concern the following warning labels have been affixed:
3.37 Observe the precautionary measures stated when having to touch the
electronic parts during the installation/maintenance phases.
3.38 Workers are supplied with anti static protection devices consisting of
an elasticized band worn around the wrist and a coiled cord connected to the
elasticized band and to the stud on the subrack. See Figure 3-1.
Cautions to avoid equipment damage
Anti static protection device kit
3.39 Whenever is necessary to handle spare parts and cards out of their
own box, this kit (See Figure 3-1) must be always warn and its termination
must be connected to a grounded structure, to avoid the possible damage of the
electronic devices for electrostatic discharges.

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Figure 3-1. Anti static protection device kit
Screw fixing
3.40 In normal operation conditions, all screws (for unit box closing, cable
fixing, etc.) must be always tightened to avoid item detachment and to ensure
the equipment EMI-EMC performance.
• The screw tightening torque must be:
– 2.8 kg x cm (0.28 Newton x m) ±10%
– 2.4317 in lb (0.2026 ft lb) ±10%
• Exceeding this value may result in screw breaking.
MSS-ODU cable disconnection / connection
3.41 To avoid equipment damage, always unplug the MOD300 card first
before disconnecting the MSS-ODU cable (at MSS or ODU side).
Fan, Equipment Rack, and Equipment Cabinet Precautions
3.42 When installing the equipment observe the following:
DANGER Possibility of personal injury. Keep your fingers away from the rotating fan
blades. Pull the fan-tray card by the thumbscrews only and wait for the fan
blades to stop spinning before you attempt to remove the fan-tray card
completely from the chassis.
DANGER Possibility of personal injury. The Alcatel-Lucent 9500 MPR requires at least
three people to support, align, and attach it to an equipment rack. To prevent
equipment damage or personal injury, make sure you have enough help.

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DANGER Possibility of personal injury. To prevent personal injury and equipment

damage due to unbalanced loading of the equipment rack or cabinet, make
sure the equipment rack or cabinet is properly secured to the floor, ceiling,
or other rigid structure before mounting the Alcatel-Lucent 9500 MPR in it.
For approved methods of securing the equipment rack, read the equipment-
rack installation instructions or contact the equipment-rack manufacturer.
Electrical Precautions
3.43 Take appropriate safety precautions when performing procedures on

electrical equipment. Hazardous electrical potentials are present when system
power is on.
3.44 Some procedures in this manual require working with small

conductive objects, such as screwdrivers, fuses, washers, screws, and nuts.
When working on a chassis at the top of an equipment rack, a dropped object
that falls into a lower chassis can cause physical damage and electrical short
circuits. To prevent this, place a piece of paper or other cover over the lower
chassis to catch fallen objects. Remove the paper or other cover when work is
complete.
DANGER Possibility of personal injury. Install the Alcatel-Lucent 9500 MPR in a

restricted-access area only. Entrance to a restricted-access area is intended
for qualified or trained personnel and access to it is controlled by a locked
barrier.
DANGER Possibility of personal injury. The chassis does not contain main overcurrent
protection devices. The user must provide circuit breakers or fuses and
disconnects between the power source and the Alcatel-Lucent 9500 MPR.
Each power feed from a source (-48 V dc and Return) requires a 25-amp dc-
rated fast-trip circuit breaker or fuse and disconnect. Circuit breakers or
fuses must meet applicable local and national electrical safety codes and be
approved for the intended application.
DANGER Possibility of personal injury. Make sure you connect the node to a -48 V dc
source that is electrically isolated from the ac source and is reliably
connected to earth ground.
DANGER Possibility of personal injury. For personal safety, make sure you connect
and secure the installation site’s frame-ground (earth ground) wire to the
frame-ground terminal on the 9500 MPR before you connect any other wires
to the node.
DANGER Possibility of personal injury. A dc-power source provides high energy,

which can cause serious injury or equipment damage. Only Alcatel-Lucent

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qualified personnel should connect the dc power to the Alcatel-Lucent

9500 MPR. To prevent serious injury or equipment damage, make sure the
power source cables are de-energized before you handle or connect them to
the node.
Laser Precautions
3.45 Verify that laser labels on equipment state that the system conforms
to all applicable standards of 21 CFR 1040.10. If there are no danger labels, call
the Alcatel-Lucent Technical Support Center (TSC).
3.46 The invisible infrared radiation emitted by the fiber-optic transmitter

can cause eye damage. Observe local office procedures and the following
dangers:
DANGER Possibility of personal injury. The use of controls and/or adjustments, or the
performance of procedures other than those specified herein may result in
hazardous infrared radiation exposure.
DANGER Possibility of personal injury. Laser infrared radiation is not in the visible
spectrum; therefore, it is not visible to the naked eye or with laser safety
glasses. Although it cannot be seen, laser radiation may be present.
DANGER Possibility of personal injury. Never look directly into an unterminated

fiber-optic connector unless it is absolutely known that no optical power is
being emitted by the connector.
DANGER Possibility of personal injury. Never look into a broken optical fiber cable
unless it is absolutely known that no laser radiation is present.
DANGER Possibility of personal injury. Never look at an optical fiber splice, cable, or
connector unless it is absolutely known that no laser radiation is present in
the fiber. Laser radiation can come from a fiber-optic transmitter, an Optical
Time Domain Reflectometer (OTDR), or other optical test equipment.
DANGER Possibility of personal injury. Never look directly into an unterminated

optical connector or cable with a magnifier/microscope unless it is
absolutely known that no laser radiation is being emitted from the connector
or cable. A magnifier or microscope greatly increases the laser radiation
hazard to the eyes.
DANGER Possibility of personal injury. This system normally operates as a Class I

Laser Product (no hazard). However, during servicing operations, when
optical connectors are being connected, disconnected, or handled without

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dust covers, it is possible to be exposed to Class IIIb laser radiation, which

can cause eye damage.
DANGER Possibility of personal injury. Everyone within a 10-foot radius of an

unterminated optical fiber or connector that is connected to a powered
transmitter must wear laser safety goggles or eye shields.
3.47 Laser safety goggles or eye shields are not required if the following
work rules are strictly followed:
1. Always remove electrical power from fiber-optic transmitters before

disconnecting fiber-optic connectors in the path between the
transmitter and the receiver.
2. Never connect an unterminated optical cable to a fiber-optic

transmitter. Always connect fiber-optic cables to fiber-optic receivers,
test sets, or some other termination first.

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4. ELECTROSTATIC-SENSITIVE DEVICES
Electrostatic-Sensitivity
4.1 An Electrostatic-Sensitive Device (ESD) can withstand voltage spikes

of only 10 to 100 volts and can be damaged or effectively destroyed by a
discharge that might go unnoticed by a technician. Some devices have built-in
protection. However, because this protection is effective only against the lower
levels of electrostatic charges, a false sense of security often prevails.
WARNING Possibility of equipment damage. Common plastic, white foam,

cellophane, and masking adhesive tapes must not come in contact with
ESDs or their packaging.
4.2 Common plastics (synthetic insulating materials), clothing, and paper

or cardboard are the most common sources of static charges.
4.3 Observe special precautions when the ESD sign is displayed. See
figure 4-1.
Figure 4-1. Electrostatic-Sensitive Sign
671-0592-1
061405
4.4 The following items are examples of ESDs:
• MOS (Metal Oxide Semiconductor) capacitors, transistors, Integrated

Circuits (ICs)
• CMOS (Complementary Metal Oxide Semiconductor) transistors, ICs
• JFET (Junction Field Effect Transistors)
• IGFET (Insulated Gate Field Effect Transistors)

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Handling Circuit Packs
4.5 Although the risk of damage to an ESD is reduced considerably after

it is assembled into a circuit designed to protect sensitive components, take the
following precautions to reduce static charges to harmless levels:
• Handle all circuit packs as ESDs unless they are known not to contain
electrostatic-sensitive parts.
WARNING Possibility of equipment damage. Heel straps are effective only while
standing on conductive or electrostatic-dissipative surfaces.
• Wear ground straps, wrist (PN 1AD012470001) before and while

touching or handling circuit packs containing ESDs.
• Cover surfaces with resistance to ground in excess of 100 megohms,

such as ordinary tile, with properly grounded static dissipative
runners.
• Workbenches must be earth-grounded, and work surfaces must be

covered with an antistatic or static dissipative material bonded to the
bench (bolt). A field service kit (PN 1AD068980001) or equivalent can
be used if an adequate workbench is not available.
• ESDs are delivered with protective packing (containers or conductive

foam). The devices should remain in their original containers until
needed. Store (even temporarily), pack, and ship circuit packs in
antistatic bags or containers.
• Containers with ESDs must contact the antistatic work surface, and
the wrist strap must be connected before parts are removed from
packaging. Devices must be handled by their bodies.
• Do not handle printed circuit board or components unnecessarily. Use

plastic handle.
• Do not use synthetic bristled brushes or acid brushes to clean circuit

packs.
• Handle failed circuit packs with same precautions as good circuit

packs.
4.6 ESDs are protected when properly packaged in conductive or

antistatic packaging. Acceptable packaging is marked as either conductive or
antistatic.

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5. PRODUCT SUPPORT INFORMATION
Telephone Support
Customer Service Telephone Support
5.1 For telephone support for the customer services mentioned in this
Product Support Information, call the Alcatel-Lucent Welcome Center at
1-(888) 252-2832 for details, 8:00 a.m. to 5:00 p.m., Central Time, Monday
through Friday. Ask the operator for the appropriate service to be connected to
a qualified representative or engineer.
5.2 After-hours emergency telephone support is also available by calling

the Alcatel-Lucent Welcome Center at 1-(888) 252-2832. An emergency is
defined as an out-of-service, traffic-affecting problem or a nonoperating alarm
system on traffic-bearing systems.
Product Documentation and Training
Product Documentation
5.3 Product documentation is available on both paper and CD-ROM. The

documentation can also be accessed through Alcatel-Lucent’s OnLine
Customer Support web site at
https://support.alcatel-lucent.com/portal/olcsHome.do
Product documentation updates appear on Alcatel-Lucent’s OnLine Customer

Support web site before they are available in any other format.

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5.4 At Alcatel-Lucent’s OnLine Customer Support web site, follow the on-
screen instructions to register for access and obtain a login ID. In addition to
accessing product documentation, the Alcatel-Lucent’s OnLine Customer
Support web site allows the user to view the following:
• Application notes
• Configuration notes
• Data collections
• Frequently Asked Questions (FAQs)
• General information books
• General Release Documents (GRDs)
• Installation documents
• Methods of Procedure (MOPs)
• Product Change Notifications (PCNs)
• Product Information Bulletins (PIBs)
• Product manual updates
• Software patch and software load documents
• Software Update Documents (SUDs)
• Technical bulletins
• Training documents
• Urgent Product Warnings (UPWs)
Training
5.5 Equipment training is available to all customers. Crafts and

maintenance personnel who are trained by Alcatel-Lucent's Training
department can expect more effective assistance if they need to call the
Technical Assistance Center. Regularly scheduled courses are available at the
training facilities in Plano, Texas. If a customer cannot attend a standard
course, the Training department can arrange a course for a specific
requirement and conduct it at the customer's facility. For further information,
call customer service telephone support and ask for a training coordinator or
write to one of the following addresses:

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IN USA: IN CANADA:
Alcatel-Lucent USA Alcatel-Lucent Canada
3400 W. Plano Pkwy. Network Services Division
Plano, Texas 75075 P.O. Box 13600
ATTN: Training M/S 1206-553 Ottawa, Ontario K2K 2E6
5.6 The annual Product Training Catalog can be ordered by calling the
training coordinator, or it can be viewed on-line at:
http://www1.alcatel-lucent.com/us/product_training/catalog
Technical Support Center
5.7 The Technical Support Center (TSC) staff is always ready to provide
high-quality technical assistance. Customers can expect effective telephone
assistance when their crafts and maintenance personnel have been trained by
Alcatel-Lucent's Training department and are equipped with adequate test
equipment, spares, and documentation at the site.
5.8 For technical assistance, call Alcatel-Lucent's customer Technical

Support Center at 1-(888) 252-2832.
After-hours Emergency Telephone Support
5.9 Emergency support is available after-hours for emergencies by calling

1-(888) 252-2832.
5.10 An emergency is defined as an out-of-service, traffic-affecting problem

or a nonoperating alarm system on traffic-bearing systems.
5.11 Nonemergency is defined as installation turn-ups, application

questions, traffic cutover, routine maintenance, or other non-service-affecting
maintenance. All non-service-affecting, after-hours telephone services are
billable to the customer.
5.12 Please provide the operator with the following information:
• Company name
• Caller name
• A telephone number where caller can be reached
• A brief description of the problem, including the product involved

3EM23956AA
After-hours Nonemergency Telephone Support
5.13 After-hours telephone support to address new installations, system

expansions, system operations, system application, or other
non-service-affecting issues is available by contacting Alcatel-Lucent at
1-(888) 252-2832.
On-site Technical Support
5.14 On-site technical support is available when an issue cannot be

resolved remotely. This determination is usually made by Alcatel-Lucent TSC
during the problem investigation process. These services may or may not be
billable to a customer. This depends on several factors such as what type of
Service Level Agreement a customer has with Alcatel-Lucent, the age of the
product, etc.
Repair and Return Services
5.15 As part of a comprehensive technical support program, Alcatel-Lucent

provides factory repair services for equipment. This service is available both
during and after the warranty period through Alcatel-Lucent's Return and
Repair department.
Spare Parts and Replacement Cards
5.16 For spare parts, spare cards, card exchange, and in-warranty
replacement on a routine or emergency basis, call customer service telephone
support.
5.17 Provide the following information:
• Customer Contact Name
• Customer Company Name
• Customer telephone number
• Customer E-mail Address
• A brief description of the problem, including product line, part

number, and quantity of parts needed

3EM23956AA
5.18 For emergency assistance after normal business hours, call customer
service telephone support, ask the operator for Emergency Parts Assistance,
and provide the operator with the required information. The operator will
contact an appropriate individual to respond.
Return for Credit or Warranty Exchange Procedure
5.19 Returned equipment must have a Parts Request (PR) number. Obtain
an PR number by calling the Alcatel-Lucent Welcome Center at
1-866-582-3688.
5.20 No equipment should be returned without an PR number. The

following information is required:
• Description and quantity of equipment to be returned
• Reason for return
• Order number the equipment was purchased against and approximate

date of purchase
Service Center
5.21 The Service Center tests, repairs, and modifies all cards (both in and
out of warranty). Cards received for repair or modification are returned
promptly.

3EM23956AA
Return for Repair Procedure
5.22 Refer to paragraph 5.19 for information on obtaining an PR number.

Notification to the Service Center and issuance of an PR number by
Alcatel-Lucent personnel must be made prior to shipment of parts. The
following information must be furnished with the request for return
authorization:
• Purchase order number or requisition number
• Description and quantity of equipment to be returned
• Reason for return:
– Modification required
– Defective equipment to be repaired
• Warranty status (in or out of warranty) and warranty date stamped on

unit
• Specific nature of problem
• Name and telephone number of person who identified problem
• Special instruction/information

3EM23956AA
Shipping Instructions for Repair, Credit, or

Warranty Exchange
5.23 Return equipment or parts prepaid to the address provided when the
PR number was issued. The PR number must be prominently marked on the
shipping label, the packing list, and any correspondence regarding the order.
• Include company name, address, and name of person to contact in case

of a question.
• Include specific reason for return. (This aids prompt processing.)
• Include the same requisition number or purchase order number that

was furnished with request for return authorization.
• Include type number and part number of unit.
• State whether equipment is in or out of warranty.
• Furnish shipping address for return of unit, if applicable, or other

pertinent details.
• Mail purchase order, if applicable, to address shown under Return for

Repair Procedure, Attention: Service Center.
Installation and Maintenance Services
Engineering and Installation Service
5.24 Whether installation for specific equipment or a full turnkey network

facility is needed, Installation Service can help. Alcatel-Lucent has experience
in central office, outside plant, and customer premises applications, and
specializes in flexible scheduling and high-quality service. Qualified staff are
in place nationwide, so an installation can be started and completed promptly.
Contract Maintenance Service
5.25 Field service from Alcatel-Lucent US and Canada offices are available.
Alcatel-Lucent field service is well-suited for private networks of any size.
5.26 Factory-trained service technicians are qualified on similar systems

before they are allowed to maintain customer equipment. They have direct
access to additional technical support around the clock and to all necessary
tools and test equipment.

3EM23956AA

IXL-100 3EM23956AA
IXL-100
Index Task Lists (IXLs)
Task Index List

Refer to table 100-A to select the type of procedure or information needed to perform maintenance
and trouble clearing on the system.
Table 100-A. Task Index List

TYPE OF PROCEDURE/INFORMATION REFERENCE
Alarm and event condition clearing procedures IXL-101
Support procedures IXL-102
Equipment replacement procedures IXL-103
Supporting information IXL-104
Preventive maintenance procedures RTL-100
Task Index List 3-1

3EM23956AA
IXL-100
3-2 Task Index List

IXL-101 3EM23956AA
IXL-101
Alarm and Abnormal Condition Clearing Procedures
Refer to table 101-A to identify an alarm types and the corresponding procedure, which describes
how to clear the alarm type. The EQUIPMENT and FACILITY columns list the entities to which an
alarm type can apply. Depending on the entities affected, some alarm types have more than one
corresponding procedure.
Refer to table 101-B to identify Abnormal Condition types and the corresponding procedure, which
describes how to clear the Abnormal Condition type. The EQUIPMENT column list the entities to
which an Abnormal Condition type can apply.
Refer to table 101-C to identify Ethernet LED alarm indications and the corresponding procedure,
which describes how to clear the condition type.
Refer to table 101-D to identify TMN Network Trouble conditions and troubleshooting techniques,
which describes how to clear the condition type.
In the EQUIPMENT column, entities are listed by software mnemonic. Refer to IXL-103 for
corresponding hardware mnemonics. In the FACILITY column, entities are listed by the following
definitions:
• DS3: DS3 facility supported by P2E3DS3 card
• DS1: DS1 facility supported by P32E1DS1 card
• MPT: RF facility supported by MPT card
• CSM: Ethernet facility supported by the CSM card
• P8ETH: Ethernet facility supported by the P8ETH card
This manual supports alarm naming conventions for both the Alarm Manager and the Craft
terminal.
To retrieve alarms using the Alarm Manager, execute the following interface sequence:
To retrieve alarms using the Craft Terminal, execute the following interface sequence:
Diagnosis/Alarms/NE Alarms
To retrieve Abnormal Conditions using the Craft Terminal, execute the following interface sequence:
Diagnosis/Abnormal Condition List
Alarm and Abnormal Condition Clearing Procedures 3-3

3EM23956AA
IXL-101
Table 101-A. Alarm Types

ALARM CRAFT DEFINITION EQUIPMENT FACILITY REF.
MANAGER TERMINAL
CONDITION CONDITION
AIS (on Rx AlarmAis (on Rx AIS detected by the receive DS1, DS3 TAP-100
Facility) Facility) circuit on one or more of the
DS1 or DS3 lines, indicating
an upstream failure.
AIS (on Tx AlarmAis (on Tx AIS detected by the transmit DS1, DS3 TAP-100
Facility) Facility) circuit on one or more of the
DS1 or DS3 card inputs.
Battery Alarm When battery protection is MSS TAP-102
Failure Battery available, an indication the A
Fail battery feed failed or is
missing.
Replaceable AlarmReplace Card failed. CSM, FAN, MPT, TAP-103
Unit Problem ableUnit (Only declared, if the card P2E3DS3,
Problem has been provisioned.) P8ETH,
P32E1DS1,
SFP
Replaceable AlarmReplace Card is missing from slot. CSM, FAN, TAP-103
Unit Missing ableUnitMissing (Only declared, if the card P2E3DS3,
has been provisioned. Card P8ETH,
could be unreachable.) P32E1DS1,
SFP
Dem Div LOS AlarmCross When, during the creation or CSM, TAP-105
ConnectionFail application of a cross- P8ETH
connection, the Forwarding
Table of the Ethernet Switch
is not able to make room for
a static entry (i.e. collision
due to same hash value).
Demod- Alarm Internal receive circuit MPT TAP-104
ulator Fail DemFail failure.
Firmware AlarmFirmware Download Status. A CSM, FAN, MPT, No
Download Download download of an FPGA or P2E3DS3, P8ETH, action
On Going OnGoing other software unit on the P32E1DS1 required.
addressed card.
Early AlarmEarly 10E-9 BER detected MPT TAP-104
Warning Warning
Indication
3-4 Alarm and Abnormal Condition Clearing Procedures

IXL-101 3EM23956AA
Table 101-A. Alarm Types (cont.)

MANAGER TERMINAL
CONDITION CONDITION
Replaceable AlarmReplace Card in slot does not match CSM, FAN, TAP-103
Unit Type ableUnitType card configured in CSM MPT, P2E3DS3,
Mismatch Mismatch memory P8ETH,
P32E1DS1
Excessive Excessive temperature on MPT TAP-103
Environ- card
mental
Temperature
Excessive Failure or Missing MPT-HL MPT TAP-103
Environ- Fan Unit detected
mental
Temperature
High BER AlarmHighBER Bit Error Rate MPT TAP-104
threshold (10E-4) exceeded
on receiver input circuits on
MPT card.
Incompatible AlarmIncompat Frequency out of range of MPT TAP-104
Frequency ibleFrequency configured frequency.
Incompatible AlarmIncompat Configured Tx power value MPT TAP-104
TX Power iblePTX not supported by MPT.
Internal AlarmInternal Loss of communications MPT TAP-107

Communicati communication with MPT.
on Problem
Problem
LAN Failure AlarmLANFail LAN failure reports a CSM TAP-105
ure problem on ethernet
communications for the
supervision channel.
Provisioning AlarmProvision An indication the wrong flash CSM TAP-106
Mismatch ingMismatch card is installed and the
current database is in
conflict with the license
string.on the card
Link AlarmLink Link identifier number MPT TAP-104
Identifier Identifier provisioned on MPT card
Mismatch Mismatch settings screen is different
from link identifier number
provisioned at far end of
hop.

3EM23956AA
IXL-101

MANAGER TERMINAL
CONDITION CONDITION
ATPC Loop AlarmAtpcLoop Loss of ATPC command MPT TAP-104
Problem Problem path between far end
transmitter and local
receiver.
Or
Reported for a ATPC High

Power Time-out. When
ATPC is enabled, an
indication that the local
transmitter was operating
continuously at full power for
5 minutes, and the
transmitter was reduced to
its minimum power setting
and this condition
notification was generated.
This condition will remain
active until an indication is
received that the active
receiver at the other end of
the link is no longer
requesting additional
transmitter power.
Loss Of AlarmLossOf Packets are not being DS1, DS3 TAP-100
Frame Frame received by the DS1 or DS3
emulation circuits on the
receive circuits from the
switch matrix.
OR
Loss of DS1 or DS3 frame

detected on the input from
the client.
Loss Of AlarmLossOf Loss of frame detected on MPT TAP-104
Frame Frame an MPT Ethernet Coupler
Port. Only reported when
RPS is provisioned.

IXL-101 3EM23956AA

MANAGER TERMINAL
CONDITION CONDITION
Loss Of AlarmLossOf Far end TX problems, RF MPT TAP-104
Frame Frame path problems, or local
circuit failures have caused
BER to increase to the point
that frames are being lost.
Loss Of AlarmLossOf Delay/loss of alignment MPT TAP-104
Alignment Alignment between main and protect
RPS RF paths detected.
Loss Of AlarmLossOf No DS1 or DS3 input signal DS1, DS3 TAP-100
Signal Signal detected.
Loss Of AlarmLossOf Loss of Ethernet signal CSM, TAP-105

Signal Signal when no Ethernet input P8ETH
signal is detected on the
port.
Loss Of AlarmLossOf Loss of Ethernet signal MPT TAP-104
Signal Signal detected on an MPT
Ethernet Coupler Port. Only
reported when RPS is
provisioned.
PPP Fail AlarmPPPFail TMN over PPP Fail MPT TAP-104
RPS An internal communication MPT TAP-104
Path failure is detected between
Fail coupled MPT cards. Only
reported if RPS is
provisioned.
Rx Fail AlarmRxFail Failure in receive direction of MPT TAP-104
MPT RF transceiver.
Includes no input signal.
Version AlarmVersion Software version on MPT MPT TAP-106
Mismatch, Mismatch,Alar does not match software
Standby m version on CSM.
Version StandbyVersion
mismatch mismatch

3EM23956AA
IXL-101

MANAGER TERMINAL
CONDITION CONDITION
Degrade AlarmDegrade An indication frequency of CSM, MPT, TAP-104
Defect the source signal is P2E3DS3,
degraded. Managed only if P32E1DS1
the interface has been
configured as a
primary/secondary
synchronization source.
Unconfigured Alarm Card in MSS-8 shelf slot 2 CSM, TAP-103
Equipment Unconfigured through 8 is not provisioned P2E3DS3,
Present Equipment (enabled) but is present in P8ETH,
Present slot. P32E1DS1
Unconfigured Alarm SFP is not provisioned SFP TAP-103

Equipment Unconfigured (enabled) but is present in
Present Equipment card.
Present

IXL-101 3EM23956AA
Table 101-B. Abnormal Condition Table

ABNORMAL DEFINITION EQUIPMENT REF.
CONDITION
TABLE
EPS Forced Switch A Forced Equipment Protection Switch CSM, MPT, TAP-101
(EPS) has been executed for the P2E3DS3, P8ETH,
protection group. P32E1DS1
EPS Lockout A Lockout Equipment Protection Switch CSM, MPT, TAP-101
(EPS) has been executed for the P2E3DS3, P8ETH,
protection group. P32E1DS1
Local Manual TX Mute An indication that a manual or automatic MPT TAP-101
mute command has been executed.
Loopback The associated entity has a loopback MPT, TAP-101
activated at the near end. P2E3DS3,
P32E1DS1
RPS Forced Switch A Forced Rx Protection Switch (RPS) CSM, MPT, TAP-101
has been executed for the protection P2E3DS3, P8ETH,
group. P32E1DS1
RPS Lockout A Lockout Rx Protection Switch (RPS) CSM, MPT, TAP-101
group. P32E1DS1
TPS Forced Switch A Forced Tx Protection Switch (TPS) CSM, MPT, TAP-101
group. P32E1DS1
TPS Lockout A Lockout Tx Protection Switch (TPS) CSM, MPT, TAP-101
group. P32E1DS1

3EM23956AA
IXL-101
Table 101-C. Ethernet LED Alarm Indications

LED Indication Probable Cause Corrective Action
ETH IN LOS Green LED Loss of Ethernet RCV/radio XMT
Not Lit signal in. Most probable causes:
1. Cable between link partner Connect/repair cable.
and radio is disconnected/
broken.
2. Speed/Mode provisioning 1. Check local Ethernet provisioning
mismatch between link screen.
partner and radio 2. Check link partner provisioning.
ETH OUT LOS Green LED Loss of Ethernet XMT/radio
Not Lit RCV signal out. Most probable
causes:
1. Loss of RF input to Radio Check local RSL screen on CT.
Modem Card Is RSL ok?
Yes - Check far end for Ethernet
alarm.
No - Check far end Tx output.
Is far end Tx Out ok?
Yes - Check path, antenna,
waveguide/cabling
No - Check/replace far end Radio
Modem Card.
2. Loss of Ethernet input to Check far end for Ethernet alarms.
Radio Modem Card Are any alarms indicated?
Yes - Troubleshoot far end alarms
No - Check far end Ethernet status.
Is only abnormal status indicated?
Yes - Troubleshoot far end Ethernet
status.
No -
1. Replace local alarmed Core Card.
2. Replace local Radio Modem Card.

IXL-101 3EM23956AA
Table 101-D. TMN Network Troubleshooting

Problem Possible Cause Possible Solution
Unusually slow 1. Normal network management 1. There may be too many radios
communication in radio traffic is saturating the being managed within a single
network communications channel. region. Split the radio network
2. Polling radios for PM data or management into different regions
missed alarms too rapidly and backhaul the traffic for each
3. Multiple remote software region through separate channels.
downloads in process 2. Poll the radios more slowly.
4. IP traffic other than network 3. Download to fewer radios at a
management traffic being routed time.
through radio network 4. Configure external routers to allow
only network management related
traffic through the Management
network of the radios. Dynamic
route updates (OSPF, RIP) may
attempt to reroute high speed
traffic through the TMN network if
a high speed ink fails.
Unable to operate To perform control operations, the Register the Manager as a craft
controls using SNMP Manager must be registered as a craft device. Manager registration type can
device. be changed as needed to type ‘ct’ to
allow control operation and then be
changed back to ‘nml’ for normal
operation.
Can Read SNMP 1. Incorrect community string 1. Use the correct community string.
objects but cannot Write 2. If the TMN Interface is configured 2. Use the correct write community
to SNMP objects for SNMPv2, the write community string.
string is probably wrong.
No traps being received 1. Manager not registered in NE to 1. Register Manager with NE.
from NE receive traps 2. Check network connectivity.
2. Communication failure in network Check redundant network paths
and routing. Traceroute (tracert) is
useful for locating path or routing
faults.
Unable to communicate Possible communication path failure Use traceroute (tracert) to help locate
with the NE through the or routing failure within the radio for communication path or routing
radio network (unable to network. problems.
‘ping’ the NE).
Can ‘ping’ the TMN If using SNMPv2, using the wrong Verify community string or
Interface but cannot community string. username/passphrase.
communicate with the
NE using SNMP, or can
only see a few SNMP
objects in the NE.

3EM23956AA
IXL-101

IXL-102 3EM23956AA
IXL-102
Support Procedures
Refer to table 102-A to select the support procedure needed to perform maintenance and trouble
clearing on the system.
For references to Operation and Administration manual, refer to the 9500 MPR Operation and
Administration manual (PN 3EM23954AA).
Table 102-A. Support Procedures

SUPPORT PROCEDURE REFERENCE
Alarm attributes, Retrieve or set Operation and Administration
manual
Alarm and event reports, Retrieve Operation and Administration
manual
Alarm cut-off control Operation and Administration
manual
Clean fiber-optic connectors DLP-110
Clock reference and operation mode selections Operation and Administration
manual
Provision equipment Operation and Administration
manual
Log into system Operation and Administration
manual
Loopback (DS1, DS3) Operation and Administration
manual
Manage cross-connections Operation and Administration
manual
Password change Operation and Administration
manual
Performance monitoring Operation and Administration
manual
Protection switching controls Operation and Administration
manual
Provision or edit ports Operation and Administration
manual
Routine task procedures RTL-100
Test access Operation and Administration
manual
Support Procedures 3-13

3EM23956AA
IXL-102
3-14 Support Procedures

IXL-103 3EM23956AA
IXL-103
Equipment Replacement Procedures
Refer to table 103-A to find the detailed level procedure (DLP) for replacing or adding each 9500 MPR
replaceable unit.
Table 103-A. Equipment Replacement Procedures

EQUIPMENT PROCEDURE
Air Filter Element DLP-101
Core Switching Module (CSM) DLP-103
Core Switching Module Flash Card DLP-104
Circuit Pack Mechanical Removal and Replacement DLP-100
Ethernet Access Switch (P8ETH) DLP-105
FAN DLP-106
Microwave Packet Transport (MPT) DLP-107
Radio Access Card (MOD300) DLP-107
SFP Replacement Procedure DLP-102
2-Port DS3 (P2E3DS3) DLP-108
32-Port DS1 (P32E1DS1) DLP-109
Equipment Replacement Procedures 3-15

3EM23956AA
IXL-103
3-16 Equipment Replacement Procedures

IXL-104 3EM23956AA
IXL-104
Supporting Information
Refer to table 104-A for supporting information needed to perform maintenance and trouble clearing
on the system. The following references are used:
• For references to Operation and Administration manual, refer to the 9500 MPR
Operation and Administration manual (PN 3EM23954AA).
• For references to Address and Location Guide, refer to the 9500 MPR Address and
Location Guide (PN 3AL12345AA).
Table 104-A. Supporting Information

SUPPORTING INFORMATION REFERENCE
Alarm condition types Operation and Administration
manual
Circuit pack locations and addressing Address and Location Guide
Command structure and response messages Operation and Administration
manual
Product support information Introduction
Electrostatic-sensitive devices Introduction
Error codes Operation and Administration
manual
How to use TOP documentation Introduction
Laser precautions Introduction
Maintenance philosophy Introduction
Operations support system Operation and Administration
manual
Safety awareness Introduction
Security/user authorization Operation and Administration
manual
State event tables Operation and Administration
manual
Test access Operation and Administration
manual
Supporting Information 3-17

3EM23956AA
IXL-104
3-18 Supporting Information

RTL-100 3EM23956AA
RTL-100
Routine Task Lists (RTLs)
Preventive Maintenance Procedures

Refer to table 100-A for preventive maintenance procedures and their corresponding references.
Frequencies listed are recommended. Local conditions may require maintenance procedures be
performed more or less frequently.
Table 100-A. Preventive Maintenance Procedures

ACTIVITY FREQUENCY REFERENCE
Check air filter (MSS) Every 6 months DLP-101
Check air filter (MPT) Every 6 months DLP-101
Clean equipment Every 6 months DLP-
Maintain printer Monthly Refer to manufacturer's
documentation.
Maintain terminal Monthly Refer to manufacturer's
documentation.
Preventive Maintenance Procedures 4-1

3EM23956AA
RTL-100
4-2 Preventive Maintenance Procedures

TAP-100 3EM23956AA
TAP-100
Trouble Analysis Procedures (TAPs)
Facility Alarms
PURPOSE
This procedure provides instructions to identify and clear Facility alarms.
GENERAL
Alarms are listed as follows: “[Alarm Manager alarm name] / [Craft Terminal alarm name]”.
Refer to the 9500 MPR Product Information (PN 3EM23952AA) to determine card location and
address.
Refer to the 9500 MPR Operation and Administration (PN 3EM23954AA) for detailed procedures to
execute the commands included in this procedure.
STEP PROCEDURE
1 Using the Alarm Manager or Craft Terminal, retrieve all alarms.
2 Observe output. Refer to table 100-A for guidance on facility alarms.
Table 100-A. Facility Alarms

ALARM CRAFT FACILITY GO
MANAGER TERMINAL TYPE TO
ALARM ALARM STEP
AIS (on Rx Facility) AlarmAis (on Rx Facility) DS1, DS3 3
AIS (on Tx Facility) AlarmAis (on Tx Facility) DS1, DS3 6
Loss Of Frame AlarmLossOfFrame DS1, DS3 12
Loss Of Signal AlarmLossOfSignal DS1, DS3 59
None of the above IXL-101
AIS / AlarmAis (on Rx Facility) on DS1 or DS3 Facility
3 AIS / AlarmAis (on Rx Facility) is alarm indication signal (AIS) detected by the receive
circuit on one or more of the DS1 or DS3 lines, indicating an upstream failure.
Troubleshoot upstream source of incoming DS1 or DS3.
4 Retrieve alarms using Alarm Manager or Craft Terminal.
Facility Alarms 5-1

3EM23956AA
TAP-100
5 Did AIS / AlarmAis (on Rx Facility) alarm clear?
If yes, go to step 65.

If no, go to step 64.
AIS / AlarmAis (on Tx Facility) on DS1 or DS3 Facility
6 AIS / AlarmAis (on Tx Facility) is an alarm indication signal on one or more DS1 or
DS3 input to the P32E1DS1 or P2E3DS3 card.
7 Problem is associated with the DS1 or DS3 input signal of the P32E1DS1 or P2E3DS3
card.
8 Troubleshoot source of input associated with the DS1 or DS3 input signal to
P32E1DS1 or P2E3DS3 card.
9 Verify cabling associated with the input DS1 or DS3 signal to the P32E1DS1 or
P2E3DS3 card.
11 Did AIS / AlarmAis (on Tx Facility) alarm clear?

Loss Of Frame / AlarmLossOfFrame on DS1 or DS3 Facility
12 Loss Of Frame / AlarmLossOfFrame is an indication either packets are not being

received by the emulation circuits, or Loss of DS1 or DS3 frame detected on the input
from the client on the P32E1DS1 or P2E3DS3 card.
13 Is traffic affected?

14 Verify no path or circuit alarms are standing associated with the facility in alarm for
either the near end and far end NE.
15 Verify path PM is not taking errors to traffic.
16 Are path or circuit alarms or path PM errors existing at near end or far end NE?
If yes, clear path or circuit alarms or path PM errors, then go to step 17.
5-2 Facility Alarms

TAP-100 3EM23956AA
18 Did Loss Of Frame / AlarmLossOfFrame alarm clear?

19 Verify circuit provisioning for both the near end and far end facility in alarm:
a. Verify Signal Mode is set the same and is correct.
b. Verify Line Coding is set the same and is correct.
c. Verify Flow ID is set the same and is correct.
d. Verify Service Profile is set the same and is correct.
20 Is Service Profile TDM2ETH?

21 Verify TDM2ETH provisioning for both the near end and far end facility in alarm:
a. Verify Payload Size is set the same and is correct.
b. Verify TDM Clock Source is set the same and is correct.
c. Verify near end ECID Tx and far end ECID Rx are set the same and are correct.
d. Verify far end ECID Tx and near end ECID Rx are set the same and are correct.

24 Verify Source Signal provisioning matches facility provisioning.
25 Verify Source Signal is error-free with a test set configured to match the provisioning
of the facility.

Facility Alarms 5-3

3EM23956AA
TAP-100
28 Verify cabling:
a. Verify cabling from the customer interconnect to the patch panel or card as
appropriate. Confirm connectors are properly seated and secured.
b. Verify cabling from the patch panel to the module if appropriate. Confirm
connectors are properly seated and secured.

31 Is facility protected?

32 CAUTION: Possibility of service interruption. Reseating card in an unprotected

facility will cause a loss of traffic on ALL facilities associated with the card being
reseated. Schedule appropriate maintenance window per local practices and
procedures.
33 Reseat card at near end. Physically remove card and reinsert.

36 CAUTION: Possibility of service interruption. Replacing card in an unprotected

facility will cause a loss of traffic on ALL facilities associated with the card being
replaced. Schedule appropriate maintenance window per local practices and
procedures.
37 Which card reporting Loss Of Frame / AlarmLossOfFrame alarm?
If P32E1DS1, refer to DLP-109 to replace near end P32E1DS1 card.

5-4 Facility Alarms

TAP-100 3EM23956AA

40 Repeat steps 32 through 39 for the associated card at the far end.
41 CAUTION: Possibility of service interruption. Manually switching traffic will cause a

hit to traffic.
42 Manually switch near end facility to protect.

45 Reseat card at near end. Physically remove card and reinsert.

hit to traffic.
47 Release manual switch to protect.
49 Did Loss Of Frame / AlarmLossOfFrame alarm return?


hit to traffic.
51 Manually switch near end facility to protect.
52 Which card reporting Loss Of Frame/AlarmLossOfFrame?


hit to traffic.
54 Release manual switch to protect.
Facility Alarms 5-5

3EM23956AA
TAP-100
56 Did Loss Of Frame / AlarmLossOfFrame condition clear?

57 Repeat steps 41 through 56 for the associated card at the far end.
58 Go to step 64.
Loss Of Signal / AlarmLossOfSignal on DS1 or DS3 Facility
59 Loss Of Signal / AlarmLossOfSignal is an indication no DS1 or DS3 signal detected on

the input on the P32E1DS1 or P2E3DS3 card.
60 Troubleshoot source of input to P32E1DS1 or P2E3DS3 card.
61 Verify cabling associated with the input signal to the P32E1DS1 or P2E3DS3 card.
62 Retrieve alarms using craft terminal.
63 Did Loss Of Signal / AlarmLossOfSignal clear?

64 Contact next level of technical support for assistance.
65 STOP. This procedure is complete.
5-6 Facility Alarms

TAP-101 3EM23956AA
TAP-101
Abnormal Conditions
PURPOSE
This procedure provides instructions to identify and clear a protection switch (Forced or Lockout) or
loopback, or TxMute abnormal conditions on CSM, MPT, P2E3DS3, P8ETH, or P32E1DS1.
GENERAL
address.
STEP PROCEDURE
1 Using the Alarm Manager or Craft Terminal, retrieve abnormal conditions.
2 Observe output. Refer to table 101-A for guidance on facility conditions.
Table 101-A. Equipment Conditions

ABNORMAL EQUIPMENT GO
CONDITION TYPE TO
TABLE STEP
Forced Switch EPS, RPS, or TPS CSM, MPT, P2E3DS3, P8ETH, P32E1DS1 3
Lockout Switch EPS, RPS, or TPS CSM, MPT, P2E3DS3, P8ETH, P32E1DS1 8
Loopback MPT, P2E3DS3, P32E1DS1 13
TxMute MPT 18
FORCED SWITCH EPS, RPS, or TPS
3 Forced switch indicates a forced switch has been executed for the protection group.
4 Ready to release forced switch?
5 Using the Craft Terminal, release forced switch.
Abnormal Conditions 5-7

3EM23956AA
TAP-101
7 Did forced switch condition clear?

LOCKOUT SWITCH EPS, RPS, or TPS
8 Lockout switch indicates a lockout switch has been executed for the protection group.
9 Ready to release lockout switch?

10 Using the Craft Terminal, release lockout switch.
12 Did lockout switch condition clear?

LOOPBACK
13 Loopback indicates entity has a loopback activated at the near end.
14 Ready to release loopback?

15 Using Craft Terminal, release loopback.
17 Did Loopback condition clear?

TXMUTE
18 TxMute indicates a manual or automatic mute command has been executed.
Ready for TxMute to be released?

5-8 Abnormal Conditions

TAP-101 3EM23956AA
19 Using Craft Terminal, release TxMute.
21 Did TxMute condition clear?

Abnormal Conditions 5-9

3EM23956AA
TAP-101
5-10 Abnormal Conditions

TAP-102 3EM23956AA
TAP-102
Power Alarms (MSS-8)
PURPOSE
This procedure provides instructions to identify and clear power alarms associated with the MSS-8
shelf.
GENERAL
The supported voltage range of the MSS-8 shelf is -40.8 VDC to -57.6 VDC.
address.
STEP PROCEDURE
2 Observe output. Refer to table 102-A for guidance on equipment alarms.

ALARM CRAFT EQUIPMENT GO
CONDITION CONDITION STEP
Battery Failure AlarmBatteryFail MSS-8 3
Secondary Battery Fail MSS-8 15
Battery Failure/AlarmBatteryFail
3 Battery failure/AlarmBatteryFail indicates either the A battery feed has failed or is

missing, when battery protection is available.
4 Verify there is no blown fuse providing power to the A-power feed.
5 Verify the shelf power cable connections between the MSS-8 and the PDU.
6 Verify the A-power connections between the BDFB and PDU.
Power Alarms (MSS-8) 5-11

3EM23956AA
TAP-102
7 Verify the A-power BDFB breakers are in the ON position.
9 Did Battery failure/AlarmBatteryFail clear?

10 Measure the voltage of the A-power feed.
11 Is measured voltage within the supported voltage range (-40.8 VDC to -57.6 VDC)?

12 Troubleshoot the A-power feed voltage problem.
14 Did battery fail or missing condition clear?

Secondary Battery Fail
15 Secondary Battery Fail indicates B-side battery power has failed or is missing.
16 Verify there is no blown fuse providing power to the B-power feed.
17 Verify the shelf power cable connections between the MSS-8 and the PDU.
18 Verify the B-power connections between the BDFB and PDU.
19 Verify the B-power BDFB breaker is in the ON position.
21 Did Secondary Battery Fail clear?

22 Measure the voltage of the B-power feed.
5-12 Power Alarms (MSS-8)

TAP-102 3EM23956AA
23 Is measured voltage within the supported voltage range (-40.8 VDC to -57.6 VDC)?

24 Troubleshoot the B-power feed voltage problem.
26 Did Secondary Battery Fail clear?

Power Alarms (MSS-8) 5-13

3EM23956AA
TAP-102
5-14 Power Alarms (MSS-8)

TAP-103 3EM23956AA
TAP-103
Equipment Alarms
PURPOSE
This procedure provides instructions to identify and clear a card fail, card missing, equipment
mismatch, flash card failure, SFP missing alarm, temp, and unconfigured equipment alarms on
CSM, P8ETH, FAN, MOD300, MPT, P2E3DS3 or P32E1DS1.
GENERAL
address.
STEP PROCEDURE

ALARM CRAFT EQUIPMENT TYPE GO TO STEP
MANAGER TERMINAL
CONDITION CONDITION
Replaceable Unit Problem AlarmReplaceableUnit CSM, P8ETH, FAN, 3
Problem MOD300, MPT, P2E3DS3,
P32E1DS1, SFP
Replaceable Unit Missing AlarmReplaceableUnit CSM, P8ETH, FAN, 6
Missing MOD300, P2E3DS3,
P32E1DS1, SFP
Replaceable Unit Type AlarmReplaceableUnit CSM, P8ETH, FAN, 15
Mismatch TypeMismatch MOD300, MPT, P2E3DS3,
P32E1DS1
Excessive Environmental MPT 33
Temperature
Unconfigured AlarmUnconfigured CSM, P8ETH, FAN, 43
Equipment Present EquipmentPresent MOD300, P2E3DS3,
P32E1DS1, SFP
Equipment Alarms 5-15

3EM23956AA
TAP-103
Replaceable Unit Problem/AlarmReplaceableUnitProblem
3 Replaceable Unit Problem/AlarmReplaceableUnitProblem indicates a card failure has

been detected against the indited card.
What equipment type is the Replaceable Unit Problem/

AlarmReplaceableUnitProblem declared against?
If CSM, refer to DLP-103 to replace CSM.

If P8ETH, refer to DLP-105 to replace P8ETH.
If FAN, refer to DLP-106 to replace FAN.
If MOD300, refer to DLP-107 to replace MOD300.
If MPT, refer to DLP-107 to replace MPT-HL Transceiver.
If P2E3DS3, refer to DLP-108 to replace P2E3DS3.
5 Did Replaceable Unit Problem/AlarmReplaceableUnitProblem alarm clear?

Replaceable Unit Missing/AlarmReplaceableUnitMissing
6 Replaceable Unit Missing/AlarmReplaceableUnitMissing indicates a card is missing

or unreachable from the configured slot location.
7 Visually inspect the indited slot location.
8 Is slot location empty?
9 Install the card type corresponding to slot provisioning.
11 Did Replaceable Unit Missing/AlarmReplaceableUnitMissing alarm clear?

12 Perform NE restart on the NE: Supervision/Restart NE.
5-16 Equipment Alarms

TAP-103 3EM23956AA
14 Did Replaceable Unit Missing/AlarmReplaceableUnitMissing alarm clear?

Replaceable Unit Type Mismatch/AlarmReplaceableUnitTypeMismatch
15 Replaceable Unit Type Mismatch/AlarmReplaceableUnitTypeMismatch indicates a

card is present in a slot provisioned for a different card type.
16 Is Replaceable Unit Type Mismatch/AlarmReplaceableUnitTypeMismatch alarm

declared against an SFP?

18 Is card in indited slot location the wrong card type?

19 Replace installed card with card type provisioned in CSM memory.

If FAN, refer to DLP-106 to replace FAN.
If MOD300, refer to DLP-107 to replace MOD300.
If MPT, refer to DLP-107 to replace MPT-HL Transceiver.
21 Did Replaceable Unit Type Mismatch/AlarmReplaceableUnitTypeMismatch alarm

clear?

22 Reprovision the slot to the correct card type.

3EM23956AA
TAP-103

clear?

25 Visually inspect the SFP card slot location.
26 Is SFP card slot location empty?

27 Install the SFP type corresponding to SFP card slot provisioning.

clear?

30 Replace the associated card corresponding to the Replaceable Unit Type

Mismatch/AlarmReplaceableUnitTypeMismatch alarm.

If MPT, refer to DLP-107 to replace MPT Transceiver.

clear?

Excessive Environmental Temperature
33 Excessive Environmental Temperature indicates Excessive temperature on MPT-HL

Transceiver card has been detected, MPT-HL Transceiver fan unit has failed, or is
missing.
34 Verify building temperature is within acceptable temperature range.
35 Verify condition of MPT-HL shelf air filter and replace if air filter condition indicates
filter replacement is required. Refer to DLP-101 to replace MPT-HL shelf air filter.

TAP-103 3EM23956AA
36 Verify no obstruction has occurred preventing proper air flow through the MPT-HL
transceiver card.
38 Did Excessive Environmental Temperature alarm clear?

39 Verify the MPT-HL transceiver card fan is equipped and operating properly.
40 Is MPT-HL transceiver card fan equipped and operating properly?

If no, refer to DLP-107 to replace MPT-HL Transceiver. Then go to
step 41.
42 Did Excessive Environmental Temperature alarm clear?

Unconfigured Equipment Present / AlarmUnconfiguredEquipmentPresent
43 Unconfigured Equipment Present / AlarmUnconfiguredEquipmentPresent indicates a

card is present in an unprovisioned slot.
45 Is indited slot location equipped with a card?

46 Is card equipped in slot location expected to be there?

47 Provision the slot to the correct card type.

3EM23956AA
TAP-103
49 Did Unconfigured Equipment Present / AlarmUnconfiguredEquipmentPresent alarm

clear?

50 Remove the card from the slot.
52 Did Unconfigured Equipment Present / AlarmUnconfiguredEquipmentPresent alarm

clear?


TAP-104 3EM23956AA
TAP-104
Radio Alarms (MPT)
PURPOSE
This procedure provides instructions to identify and clear radio alarms on MPT, or P32E1DS1.
GENERAL
address.
STEP PROCEDURE
1 Using the Alarm Manager or Craft Terminal, retrieve all alarm.
Table 104-A. Radio Alarms

ATPC Loop Problem AlarmAtpcLoopProblem MPT 3
Demodulator Fail AlarmDemFail MPT 34
Early Warning Indication AlarmEarlyWarning MPT 38
High BER AlarmHighBER MPT 40
Incompatible Frequency AlarmIncompatible MPT 54
Frequency
Incompatible TX Power AlarmIncompatiblePTX MPT 65
Link Identifier Mismatch AlarmLinkIdentifierMism MPT 76
atch
Loss Of Alignment AlarmLossOfAlignment MPT 83
Loss Of Frame AlarmLossOfFrame MPT 94
Loss Of Signal AlarmLossOfSignal MPT
PPP Fail AlarmPPPFail MPT 132
RPS Path Fail MPT 133
Rx Fail AlarmRxFail MPT 145
Radio Alarms (MPT) 5-21

3EM23956AA
TAP-104
Table 104-A. Radio Alarms

Degrade Defect AlarmDegrade CSM, MPT, P32E1DS1 149
ATPC Loop Problem / AlarmAtpcLoopProblem
3 ATPC Loop Problem / AlarmAtpcLoopProblem alarm indicates either the local

transmitter was operating continuously at full power for 5-minutes, and the
transmitter power was reduced to its minimum power setting or loss of ATPC
command path between far end transmitter and local receiver.
4 Using the Craft Terminal determine if the local transmit power is at minimum power
setting.
5 Is local transmit power at its minimum power setting?
6 Troubleshoot the RF path from the near end transmitter to the far end receiver.
8 Did ATPC Loop Problem / AlarmAtpcLoopProblem alarm clear?

9 ATPC Loop Problem / AlarmAtpcLoopProblem alarm indicates loss of ATPC command

path between far end transmitter and local receiver.
10 Is system configured with protection?

11 CAUTION: Possibility of service interruption. Manually switching traffic will cause a hit to
traffic.
12 Perform manual switch of near end transmitter.
5-22 Radio Alarms (MPT)

TAP-104 3EM23956AA

15 CAUTION: Possibility of service interruption. Replacing card in an unprotected facility will

cause a loss of traffic on ALL facilities associated with the card being replaced. Schedule
appropriate maintenance window per local practices and procedures.
16 Replace MPT-HL Transceiver at near end. Refer to DLP-107 to replace MPT-HL

Transceiver.

traffic.
19 Release near end manual switch.
21 Did ATPC Loop Problem / AlarmAtpcLoopProblem alarm return?


traffic.
24 Perform manual switch of far end transmitter.


3EM23956AA
TAP-104
27 CAUTION: Possibility of service interruption. Replacing card in an unprotected facility will

cause a loss of traffic on ALL facilities associated with the card being replaced. Schedule
appropriate maintenance window per local practices and procedures.
28 Replace MPT-HL Transceiver at far end. Refer to DLP-107 to replace MPT-HL

Transceiver.

traffic.
31 Release far end manual switch.
33 Did ATPC Loop Problem / AlarmAtpcLoopProblem alarm return?

Demodulator Fail / AlarmDemFail
34 Demodulator Fail / AlarmDemFail alarm indicates an internal receive circuit failure.
35 Replace MPT. Refer to DLP-107 to replace MPT-HL Transceiver.
37 Did Demodulator Fail / AlarmDemFail alarm clear?

Early Warning Indication / AlarmEarlyWarning
38 Early Warning Indication / AlarmEarlyWarning alarm indicates a 10E-9 Bit Error

Rate detected.
No action is required at this time. Monitor the receive signal for increased degrading.
39 Go to step 160.

TAP-104 3EM23956AA
High BER / AlarmHighBER
40 High BER / AlarmHighBER alarm indicates Bit Error Rate threshold of 10E-4 has
been exceeded on receiver input circuits.
41 Verify there are no weather related problem existing.
42 Do weather related problems exist?
If yes, wait for weather to clear and recheck alarms. Go to step 160.
43 Verify RF path is clear.
44 Is RF path clear?

45 Verify RSL is above RX threshold.
46 Is RSL above RX threshold?

47 Check upstream transmitter output power and troubleshoot accordingly.
49 Did High BER / AlarmHighBER alarm clear?

50 Verify antenna is aligned.
51 Is antenna aligned?

If no, align antenna. Refer to antenna alignment procedures contained
in.

3EM23956AA
TAP-104
53 Did High BER / AlarmHighBER alarm clear?

Incompatible Frequency / AlarmIncompatibleFrequency
54 Incompatible Frequency / AlarmIncompatibleFrequency alarm indicates the

frequency is out of range of configured frequency.
55 Using Craft Terminal retrieve the provisioned frequency value and supported
frequency of the MPT.
56 Verify the desired frequency of the microwave link.
57 Is the desired microwave link frequency supported by the MPT?

58 Reprovision the frequency of the MPT to the desired frequency of the microwave link.
60 Did Incompatible Frequency / AlarmIncompatibleFrequency alarm clear?

61 CAUTION: Possibility of service interruption. Replacing the MPT in an unprotected facility

will cause a loss of traffic on ALL facilities associated with the MPT being replaced.
Schedule appropriate maintenance window per local practices and procedures.
62 Replace the MPT to versions that support the desired frequency of the microwave link.
For MPT replacement, refer to DLP-107
64 Did Incompatible Frequency / AlarmIncompatibleFrequency alarm clear?

Incompatible TX Power / AlarmIncompatiblePTX
65 Incompatible TX Power / AlarmIncompatiblePTX alarm indicates the configured

transmit power value is not supported by the MPT.

TAP-104 3EM23956AA
66 Using Craft Terminal retrieve the provisioned transmit power value and supported
transmit power level of the MPT.
67 Verify the desired transmit power level of the microwave link.
68 Is the desired microwave link transmit power level supported by the MPT?

69 Reprovision the transmit power level of the MPT to the desired transmit power level
of the microwave link.
71 Did Incompatible TX Power / AlarmIncompatiblePTX alarm clear?

72 CAUTION: Possibility of service interruption. Replacing the MPT in an unprotected facility

will cause a loss of traffic on ALL facilities associated with the MPT being replaced.
Schedule appropriate maintenance window per local practices and procedures.
73 Replace the MPT to version that supports the desired transmit power level of the
microwave link.
For MPT replacement, refer to DLP-107
75 Did Incompatible TX Power / AlarmIncompatiblePTX alarm clear?

Link Identifier Mismatch / AlarmLinkIdentifierMismatch
76 Link Identifier Mismatch / AlarmLinkIdentifierMismatch alarm indicates the link

identifier number provisioned on MPT settings screen is different than link identifier
number provisioned at far end of the hop.
77 Using Craft Terminal retrieve the provisioned Link Identifier values for both near end
and far end of the hop for the alarmed MPT.
78 Verify the desired Link Identifier value of the microwave hop.
79 Determine which Link Identifier value(s) are incorrect.

3EM23956AA
TAP-104
80 Reprovision the Link Identifier value(s) according to the results of step 79.
82 Did Link Identifier Mismatch / AlarmLinkIdentifierMismatch alarm clear?

Loss Of Alignment / AlarmLossOfAlignment
83 Loss Of Alignment / AlarmLossOfAlignment alarm indicates delay/loss of alignment

between the main and protect RF paths is detected.

hit to traffic.
85 Perform manual switch of near end MPT.
86 Replace the near end main MPT. Refer to DLP-107 to replace MPT-HL Transceiver.

hit to traffic.
88 Release manual switch of near end receiver.
90 Did Loss Of Alignment / AlarmLossOfAlignment alarm clear?

91 Replace the near end protect MPT. Refer to DLP-107 to replace MPT-HL Transceiver.
93 Did Loss Of Alignment / AlarmLossOfAlignment alarm clear?

Loss Of Frame / AlarmLossOfFrame
94 Loss Of Frame / AlarmLossOfFrame alarm indicates the BER has increased to the
point that frames are being lost. Probable causes include far end transmitter
problems, RF path problems, or local card failures.

TAP-104 3EM23956AA
95 Verify there are no weather related problem existing.
96 Do weather related problems exist?
If yes, wait for weather to clear and recheck alarms. Go to step 160.
97 Verify RF path is clear.
98 Is RF path clear?

99 Verify RSL is above RX threshold.
100 Is RSL above RX threshold?

101 Check upstream transmitter output power and troubleshoot accordingly.

104 Verify antenna is aligned.
105 Is antenna aligned?

If no, align antenna. Refer to antenna alignment procedures contained
in .


3EM23956AA
TAP-104
108 Is the system configured with protection?

hit to traffic.
110 Perform manual switch of near end MPT.

113 CAUTION: Possibility of service interruption. Replacing the MPT in an unprotected

radio hop will cause a loss of traffic on ALL facilities associated with the MPT being
procedures.
114 Replace near end MPT. Refer to DLP-107 to replace MPT-HL Transceiver.

hit to traffic.
117 Release manual switch of near end MPT.
119 Did Loss Of Frame / AlarmLossOfFrame return?


hit to traffic.

TAP-104 3EM23956AA
122 Perform manual switch of far end MPT.

125 CAUTION: Possibility of service interruption. Replacing the MPT in an unprotected

radio hop will cause a loss of traffic on ALL facilities associated with the MPT being
procedures.
126 Replace far end MPT. Refer to DLP-107 to replace MPT-HL Transceiver.

hit to traffic.
129 Release manual switch of far end MPT.

PPP Fail / AlarmPPPFail
132 PPP Fail / AlarmPPPFail alarm indicates TMN over PPP fail.
Go to step 159.
RPS PATH FAIL
133 RPS Path Fail alarm indicates a failure is detected on the RPS coupler port between
the MPT-HL Transceiver cards.
134 Verify traffic is carried on the main MPT-HL Transceiver card.
135 Replace protect MPT. Refer to DLP-107 to replace MPT-HL Transceiver.

3EM23956AA
TAP-104
137 Did RPS Path Fail alarm clear?

hit to traffic.
139 Perform receive manual switch to protect.
140 Replace main MPT. Refer to DLP-107 to replace MPT-HL Transceiver.
hit to traffic.
142 Release receive manual switch to protect.
144 Did RPS Path Fail alarm clear?

Rx Fail / AlarmRxFail
145 Rx Fail / AlarmRxFail alarm indicates a failure is detected in the receive direction of
the MPT RF transceiver and includes no input signal.
148 Did Rx Fail / AlarmRxFail alarm clear?

Degrade Defect / AlarmDegrade
149 Degrade Defect / AlarmDegrade alarm indicates the frequency of the source sync
signal is degraded.
150 Verify Sync reference source is functioning properly.

TAP-104 3EM23956AA
152 Did Degrade Defect / AlarmDegrade alarm clear?

153 Verify sync source provisioning at both the sync source and the alarming card.

156 Is Degrade Defect / AlarmDegrade alarm declared against CSM, MPT, or P32E1DS1?
If CSM, replace the CSM. Refer to DLP-103 to replace CSM.

If MPT, replace the MPT. Refer to DLP-107 to replace MPT.
If P32E1DS1, replace the P32E1DS1. Refer to DLP-109 to replace.


3EM23956AA
TAP-104

TAP-105 3EM23956AA
TAP-105
Ethernet Alarms (CSM, P8ETH)
PURPOSE
This procedure provides instructions to identify and clear Ethernet alarms (LAN Failure, LOL, or
LOS on ETH TMN Interface) on CSM or P8ETH.
GENERAL
address.
STEP PROCEDURE
2 Observe output. Refer to table 105-A for guidance on facility alarms.

ALARM ALARM STEP
Dem Div LOS AlarmCrossConnectionFail CSM, P8ETH 3
LAN Failure AlarmLANFailure CSM 15
Loss Of Signal AlarmLossOfSignal CSM, P8ETH 19
Dem Div LOS / AlarmCrossConnectionFail
3 Dem Div LOS / AlarmCrossConnectionFail alarm indicates the creation or application

of a cross-connection, the Forwarding Table of the Ethernet Switch was not able to
make room for a static entry (i.e. collision due to same hash value).
4 Verify cross-connection details on the alarmed Ethernet facility
Ethernet Alarms (CSM, P8ETH) 5-35

3EM23956AA
TAP-105
5 Was cross-connection details entered correctly?
6 Reenter cross-connection correctly.
8 Did Dem Div LOS / AlarmCrossConnectionFail alarm clear?

9 Verify cross-connection details for the existing cross-connected detail.
10 Delete existing incorrectly entered cross-connection.
11 Reenter existing cross-connection correctly.
12 Reenter new cross-connection.
14 Did Dem Div LOS / AlarmCrossConnectionFail alarm clear?

LAN Failure / AlarmLANFailure
15 LAN Failure / AlarmLANFailure alarm indicates an ethernet communications

problem on the supervision channel has been detected.
16 Verify LAN supervision channel cabling.
18 Did LAN Failure condition clear?

Loss Of Signal / AlarmLossOfSignal
19 Loss Of Signal / AlarmLossOfSignal alarm indicates a loss of ethernet signal is

detected on the port.
5-36 Ethernet Alarms (CSM, P8ETH)

TAP-105 3EM23956AA
20 Verify link partner is operating normally.
22 Did Loss Of Signal / AlarmLossOfSignal alarm clear?

23 Verify link partner cabling between the CSM or P8ETH card and the link partner.
25 Did Loss Of Signal / AlarmLossOfSignal alarm clear?

Ethernet Alarms (CSM, P8ETH) 5-37

3EM23956AA
TAP-105
5-38 Ethernet Alarms (CSM, P8ETH)

TAP-106 3EM23956AA
TAP-106
License/Software Mismatch
PURPOSE
This procedure provides instructions to identify and clear a License or Software Mismatch condition
on CSM, MOD300, MPT, or ODU.
GENERAL
address.
STEP PROCEDURE
1 Using the Alarm Manager or Alarm Manager or Craft Terminal, retrieve all alarms.
2 Observe output. Refer to table 106-A for guidance on mismatch alarms.

ALARM ALARM STEP
Provisioning Mismatch AlarmProvisioningMismatch CSM 3
Version Mismatch, Standby AlarmVersionMismatch, MPT 7
Version mismatch AlarmStandbyVersion
Mismatch
Provisioning Mismatch / AlarmProvisioningMismatch
3 Provisioning Mismatch / AlarmProvisioningMismatch alarm declared against a CSM

indicates wrong flash card is installed on CSM.
4 Replace CSM flash card with correct flash card for license. Refer to DLP-104 to replace
CSM flash card.
5 Retrieve alarms using Alarm Manager or Alarm Manager or Craft Terminal.
License/Software Mismatch 5-39

3EM23956AA
TAP-106
6 Did License Mismatch for Equipment Provisioned alarm clear?

Version Mismatch, Standby Version mismatch / AlarmVersionMismatch,AlarmStandbyVersion

Mismatch
7 Version Mismatch, Standby Version Mismatch /

AlarmVersionMismatch,AlarmStandbyVersionMismatch alarm indicates software
version on ODU/MPT does not match software version on CSM
8 Download the correct software version.
9 Did Version Mismatch, Standby Version Mismatch /

AlarmVersionMismatch,AlarmStandbyVersionMismatch alarm clear?

5-40 License/Software Mismatch

TAP-107 3EM23956AA
TAP-107
Internal Communication Problem
PURPOSE
This procedure provides instructions to identify and clear an Internal Communication Problem on
MPT.
GENERAL
address.
STEP PROCEDURE
2 Observe output. Refer to table 107-A for guidance on communication alarms.

ALARM ALARM STEP
Internal Communication AlarmInternalCommun- MPT 3
Problem icationProblem
Internal communication Problem / AlarmInternalcommunicationProblem
3 Internal Communication Problem / AlarmInternalCommunicationProblem alarm

indicates a loss of communications with the MPT.
4 Is radio facility protected?
5 Verify traffic is not being carried by MPTin alarm.
Internal Communication Problem 5-41

3EM23956AA
TAP-107
6 Is traffic carried by MPTin alarm?

hit to traffic.
8 Manually switch radio facility off MPTin alarm.
9 CAUTION: Possibility of service interruption. Replacing MPT in an unprotected

facility will cause a loss of traffic on ALL facilities associated with the MPT being
procedures.
12 Did Internal Communication Problem / AlarmInternalCommunicationProblem alarm

clear?

13 Replace communication link between MPT and P8ETH.
15 Did Internal Communication Problem / AlarmInternalCommunicationProblem alarm

clear?

5-42 Internal Communication Problem

DLP-100 3EM23956AA
DLP-100
Detailed Level Procedures (DLPs)
Module Mechanical Removal and Replacement

PURPOSE
This procedure provides instructions to remove and replace cards mechanically in the 9500 MPR.
PREREQUISITES
Module logical removal must be done first. This procedure addresses only mechanical procedures.
Refer to IXL-103.
GENERAL
Refer to the 9500 MPR Address and Location Guide (PN 3AL12345AA) to determine card location
and address.
STEP PROCEDURE
1 DANGER: Possibility of personal injury. Modules can be installed or removed with

bay power on. Hazardous electrical potentials are present; use extreme care when
installing or removing cards with power on.
2 CAUTION: Possibility of service interruption. Do not remove an in-service (IS) card.

Removing a card that is in the IS state causes a hit to or a loss of traffic. Do applicable
trouble clearing and logical replacement procedures before proceeding with this
procedure.
3 WARNING: Possibility of equipment damage. Modules contain static-sensitive

devices. These devices can be damaged by static discharge. Refer to
introduction overview for special handling instructions.
4 Loosen the screws on the front of the card to be replaced.
5 Unlock the extraction tabs on the front of the card to be replaced.
6 Remove the card from the slot.
7 Install the new card in the slot.
8 Lock the extraction tabs on the front of the new card.
9 Tighten the screws on the front of the new card.
10 Return to DLP that logically removed this card, then logically restore it.
Module Mechanical Removal and Replacement 6-1

3EM23956AA
DLP-100
11 Are there more cards to remove or install?
6-2 Module Mechanical Removal and Replacement

DLP-101 3EM23956AA
DLP-101
FAN Dust Filter Replacement
PURPOSE
This procedure provides instructions to check and replace a FAN unit dust filter.
GENERAL
Refer to the 9500 MPR Address and Location Guide (PN 3AL12345AA) to determine card location
and address. For information on TL1 command syntax, refer to the 9500 MPR Commands and
Messages manual (PN 3AL12345AA).
STEP PROCEDURE
1 DANGER: Possibility of personal injury. Modules can be installed or removed with

bay power on. Hazardous electrical potentials are present; use extreme care when
installing or removing cards with power on.
2 WARNING: Possibility of equipment damage. Possibility of damage to

equipment. Modules contain static-sensitive devices. These devices can be
damaged by static discharge. Refer to introduction overview for special
handling instructions.
3 Loosen the screw securing the dust filter to the FAN shelf.
4 Remove the filter from the FAN shelf.
5 Is the dust filter dirty?
If the dust filter is dirty, go to step 6.

If the dust filter is clean, go to step 9.
6 Check that the protective adhesive film has been removed.
7 Remove the dirty dust filter from the FAN shelf and replace with a clean filter.
8 Replace the protective adhesive film removed before removal of the dust filter.
9 Install the filter into the FAN shelf.
10 Tighten the screw securing the dust filter to the FAN shelf.
FAN Dust Filter Replacement 6-3

3EM23956AA
DLP-101
6-4 FAN Dust Filter Replacement

DLP-102 3EM23956AA
DLP-102
SFP Replacement
PURPOSE
This procedure provides instructions to replace an SFP on a CSM, P8ETH, and MPT-HL shelf.
GENERAL
address.
STEP PROCEDURE
1 WARNING: Possibility of equipment damage. Modules contain static-sensitive

devices. These devices can be damaged by static discharge. Refer to
introduction overview for special handling instructions.
2 Ensure the extractor for the SFP, PN 3AL 81424 AAAA, is available.
3 Is equipment protected?
4 Is the SFP to be replaced in the standby state.

hit to traffic.
6 Perform a manual switch to place the SFP to be replaced in the standby state.
7 CAUTION: Possibility of service interruption. Replacing SFP in an unprotected

system will cause a loss of traffic on ALL facilities associated with the card being
procedures.
8 Remove the fibers from the SFP to be replaced.
SFP Replacement 6-5

3EM23956AA
DLP-102
9 Insert the extractor into the SFP to be replaced.
The extractor will lock into place when it is secure.
10 Push the lever in on the left side of the extractor to unlock the SFP from the socket.
11 Gently pull the SFP out of the slot and remove it from the shelf.
12 Place the new SFP into the appropriate slot.
13 Re-connect the fibers to the new SFP.
14 Ensure there are no alarms declared against the SFP or its associated equipment.
If there are alarms, refer to IXL-101.

If there are no alarms, go to step 15.
15 Ensure that traffic is running.
If traffic is running, go to step 16.

If traffic is not running, go to step 19.
16 Is equipment protected?


hit to traffic.
18 Release manual switch to the SFP.
19 Contact the next level of technical support for assistance.
6-6 SFP Replacement

DLP-103 3EM23956AA
DLP-103
CSM Replacement
PURPOSE
This procedure provides instructions to replace a Core Switching Module (CSM).
PREREQUISITES
Although this procedure is normally done to replace a failed (inactive) component, always verify
component state before removal.
GENERAL
In this procedure, the main CSM is resident in slot 1. The protect CSM is resident in slot 2 if
equipped.
All plug-ins can be removed and installed with power applied.
STEP PROCEDURE
1 DANGER: Possibility of personal injury. Circuit packs can be installed or removed

with bay power on. Hazardous electrical potentials are present; use extreme care
when installing or removing circuit packs with power on.
2 CAUTION: Possibility of service interruption. All slots must be filled with either a peripheral
plug-in card or a blank panel. Failure to do so will compromise EMC integrity and cooling
air from the fan.
3 CAUTION: Possibility of service interruption. Removing an in-service card in an

unprotected link will cause loss of traffic. Removing an in-service card in a protected link
requires switching the traffic onto the protected channel.
4 CAUTION: Possibility of service interruption. If the Main CSM in slot 1 fails, traffic/services
protection and control platform protection switches to the protected (spare) CSM in slot 2.
Loopbacks and all other manual operations, such as manual switch and tx mute, will be
lost (deactivated). Alarms previously active will be newly detected and reported via
notification, with a new time stamp.
5 CAUTION: Possibility of service interruption. If the main CSM fails, traffic and platform data
will switch to the protected CSM automatically. Do not remove power from the NE during
the removal and replacement of the failed main CSM.
CSM Replacement 6-7

3EM23956AA
DLP-103

equipment. Circuit packs contain static-sensitive devices. These devices can
be damaged by static discharge. Refer to introduction overview for special
7 WARNING: Possibility of equipment damage. When installing a plug-in,

ensure its backplane connector is correctly engaged before applying sufficient
pressure to bring the plug-in panel flush with the front panel. Improper
alignment can result in damaged pins on the backplane connector and/or
damage to the plug-in connector.
8 WARNING: Possibility of equipment damage. Plug-ins must be withdrawn

and inserted using their finger-grip fastener pulls. Never withdraw or insert
using attached cable(s). Pulling on the cables may damage the cable, plug-in
connector, and/or plug-in card connector attachment.
9 Is CSM to be replaced in a protected system?

Protected CSM Replacement Procedures
10 Is power still applied to MSS-8 shelf where CSM to be replaced is equipped?

Shelf Power Still Applied to MSS-8 Shelf
11 Remove CSM to be replaced.
12 Transfer the flash card to the replacement CSM.
13 Install replacement CSM into shelf and wait for the status LED to turn steady green.
14 Verify communication with the replacement CSM using Alarm Manager or Craft
Terminal.
15 Verify replacement CSM status using Alarm Manager or Craft Terminal.
16 Does replacement CSM communicate properly and status normal?

6-8 CSM Replacement

DLP-103 3EM23956AA
Shelf Power Has Been Turned Off
19 Turn on shelf power and wait for installed CSM status LED to turn steady green
Terminal.

Unprotected CSM Replacement Procedure
24 Is power still applied to MSS-8 shelf where CSM to be replaced is equipped?

Terminal.

CSM Replacement 6-9

3EM23956AA
DLP-103
33 Install replacement CSM into shelf.
34 Turn on shelf power and wait for replaced CSM status LED to turn steady green.
Terminal.
37 Does replacement CSM communicate properly and is status normal?

6-10 CSM Replacement

DLP-104 3EM23956AA
DLP-104
CSM Flash Card Replacement
PURPOSE
This procedure provides instructions to replace a Flash Card located on Core Switching Module
(CSM).
PREREQUISITES
GENERAL
In this procedure, the main CSM is resident in slot 1. The protect CSM is resident in slot 2 if
equipped.
For a Not Protected system, reboot for the Main Flash Card will take up to three minutes.
Verify the RTU (license) loaded on the replacement flash card meets the following compatibility
rules:
• Main flash card (CSM slot 1) and spare flash card (CSM slot 2) must be loaded
with the same RTU item code.
• License capacity must be the same across a hop.
Do not swap the main CSM flash card with the protect CSM flash card. This will result in a system
that will not properly boot-up.
STEP PROCEDURE

2 CAUTION: Possibility of service interruption. All slots must be filled with either a
peripheral plug-in card or a blank panel. Failure to do so will compromise EMC
integrity and cooling air from the fan.

unprotected link will cause loss of traffic. Removing an in-service card in a
protected link requires switching the traffic onto the protected channel.
CSM Flash Card Replacement 6-11

3EM23956AA
DLP-104
4 CAUTION: Possibility of service interruption. If the Main CSM in slot 1 fails,

traffic/services protection and control platform protection switches to the protected
(spare) CSM in slot 2. Loopbacks and all other manual operations, such as manual
switch and tx mute, will be lost (deactivated). Alarms previously active will be newly
detected and reported via notification, with a new time stamp.
5 CAUTION: Possibility of service interruption. If the main CSM fails, traffic and
platform data will switch to the protected CSM automatically. Do not remove power
from the NE during the removal and replacement of the failed main CSM.
6 CAUTION: Possibility of service interruption. In a Protected system, reboot for both

Main and Spare Flash Cards can take up to 15 minutes. The flashing status green
LED indicates reboot in progress. Status LED turns solid green at completion of
reboot.
7 CAUTION: Possibility of service interruption. Do not swap the main CSM flash card
with the protect CSM flash card. This will result in a system that will not properly
boot-up.



11 Is flash card on CSM to be replaced in a protected system?

Flash Card Replacement on Protected CSM Replacement Procedures
12 Is power still applied to MSS-8 shelf where flash card on CSM to be replaced is
equipped?

6-12 CSM Flash Card Replacement

DLP-104 3EM23956AA
13 Remove CSM equipped with flash card to be replaced.
14 Remove the flash card from the CSM.
boot-up.
16 Install replacement flash card onto the CSM.
17 Install CSM into shelf and wait for the status LED to turn steady green.
18 Verify communication with the CSM with replacement flash card using Alarm
Manager or Craft Terminal.
19 Verify CSM with replacement flash card status using Alarm Manager or Craft
Terminal.
20 Does CSM with replacement flash card communicate properly and status normal?

boot-up.
25 Turn on shelf power and wait for installed CSM status LED to turn steady green
Terminal.

3EM23956AA
DLP-104

Unprotected CSM Replacement Procedure
30 Is power still applied to MSS-8 shelf where flash card on CSM to be replaced is
equipped?

boot-up.
Terminal.

boot-up.

DLP-104 3EM23956AA
43 Install CSM into shelf.
44 Turn on shelf power and wait for the status LED to turn steady green.
Terminal.


3EM23956AA
DLP-104

DLP-105 3EM23956AA
DLP-105
Ethernet Access Switch Card (P8ETH) Replacement
PURPOSE
This procedure provides instructions to replace an Ethernet Access Switch (P8ETH) circuit pack.
PREREQUISITES
GENERAL
In this procedure, the main P8ETH is resident in slots 3, 5, or 7. The protect P8ETH is resident in
slots 4, 6, or 8 if equipped.
STEP PROCEDURE

air from the fan.

4 CAUTION: Possibility of service interruption. In protected ethernet configurations, ethernet

traffic switching is controlled/performed outside the 9500 MPR. Working and protect
ethernet signals are provisioned on a per channel basis. Thus working and protect
ethernet traffic can be carried on the same P8ETH card. If the P8ETH card in slot 3, 5, or
7 fails, working ethernet traffic switches to the protect P8ETH in slot 4, 6, or 8 respectively.
If the P8ETH card in slot 4, 6, or 8 fails, working ethernet traffic switches to the protect
P8ETH in slot 3, 5, or 7 respectively.
5 CAUTION: Possibility of service interruption. Only MPT-HL transceiver Ethernet traffic is

protected within the 9500 MPR. All other Ehternet traffic is unprotected within the 9500
MPR. Ethernet traffic switching is controlled/performed outside the 9500 MPR if available.
If no protection is available, Ethernet traffic will be lost upon a failure or removal of the
P8ETH.
Ethernet Access Switch Card (P8ETH) Replacement 6-17

3EM23956AA
DLP-105
6 CAUTION: Possibility of service interruption. In unprotected ethernet configurations,

ethernet traffic switching is controlled/performed outside the 9500 MPR if available. If no
protection is available, Ethernet traffic will be lost upon a failure or removal of the P8ETH.



10 Is P8ETH to be replaced in a protected system?

Protected P8ETH Replacement Procedures
11 CAUTION: Possibility of service interruption. Only MPT-HL transceiver Ethernet traffic is

protected within the 9500 MPR. All other Ethernet traffic is unprotected within the 9500
MPR. Ethernet traffic switching is controlled/performed outside the 9500 MPR if available.
If no protection is available, Ethernet traffic will be lost upon a failure or removal of the
P8ETH.
12 Disconnect MPT-HL transceiver ethernet cables, one at a time, and verify traffic
switched to protection P8ETH.
13 Did MPT-HL transceiver ethernet traffic switch to the protection P8ETH?

14 Remove P8ETH to be replaced.
15 Remove SFPs from P8ETH.
16 Install SFPs into P8ETH.
6-18 Ethernet Access Switch Card (P8ETH) Replacement

DLP-105 3EM23956AA
17 Install replacement P8ETH into shelf and wait for the status LED to turn steady
green.
18 Verify communication with and status of the replacement P8ETH using Craft
Terminal.
19 Does replacement P8ETH communicate properly and status normal?

20 Connect cables, one at a time, and verify traffic switched from protection P8ETH.
21 Verify replacement P8ETH alarms and capable of carrying ethernet traffic using
Alarm Manager or Craft Terminal.
22 Is replacement P8ETH status normal, and capable of carrying ethernet traffic?

Unprotected P8ETH Replacement Procedure
23 Disconnect ethernet cables, one at a time.
24 Remove P8ETH to be replaced.
25 Remove SFPs from P8ETH.
26 Install SFPs into replacement P8ETH.
27 Install replacement P8ETH into shelf and wait for the status LED to turn steady
green.
28 Verify communication with and status of the replacement P8ETH using Alarm
29 Does replacement P8ETH communicate properly and status normal?

30 Connect ethernet cables, one at a time, and verify ethernet traffic restored.
31 Verify replacement P8ETH alarms and capable of carrying ethernet traffic using
Alarm Manager or Craft Terminal.
Ethernet Access Switch Card (P8ETH) Replacement 6-19

3EM23956AA
DLP-105
32 Is replacement P8ETH status normal, and capable of carrying ethernet traffic?

6-20 Ethernet Access Switch Card (P8ETH) Replacement

DLP-106 3EM23956AA
DLP-106
FAN Replacement
PURPOSE
This procedure provides instructions to replace a MSS-8 shelf FAN card.
PREREQUISITES
Replacement FAN card must be available on-site before starting this procedure.
GENERAL
address.
STEP PROCEDURE


3 Confirm the replacement MSS-8 FAN card is available.
4 Remove the FAN card.
5 Install the replacement FAN card.
6 Verify that the FAN card is operating properly.
7 Verify communication with the replacement FAN card.
8 Does FAN card operate properly, communicate properly and status normal?

FAN Replacement 6-21

3EM23956AA
DLP-106
6-22 FAN Replacement

DLP-107 3EM23956AA
DLP-107
MPT Transceiver Replacement
PURPOSE
This procedure provides instructions to replace a Microwave Packet Transport (MPT) Transceiver.
PREREQUISITES
GENERAL
The MPT cards can be installed in either slot 1 or 2).
The MPT-HL can be configured with a maximum of two MPT transceiver cards; one protected pair,
or two non-protected MPT transceiver cards.
In protected radios, the main MPT transceiver is resident in slot 1. The protect MPT transceiver is
resident in slot 2.
In an unprotected radio, performing the MPT transceiver removal and replacement procedure will
cause loss of traffic. In a protected system the procedure is an in-service but not a hitless procedure.
STEP PROCEDURE


3 CAUTION: Possibility of service interruption. This is an out of service procedure for non-
protected configurations. To avoid disruption of traffic on protected configurations, switch
traffic to standby MPT.
MPT Transceiver Replacement 6-23

3EM23956AA
DLP-107
MPT Replacement Procedures
4 Is MPT transceiver to be replaced in a protected system?
5 Is MPT transceiver to be replaced main or protection?
If main, perform Forced Switch using Craft Terminal, then go to step 6.

If protection, perform Lockout Switch using Craft Terminal, then go to
step 6.
6 Turn off battery power to MPT.
7 Loosen screws securing MPT transceiver to MPT-HL shelf.
8 Pull out on MPT transceiver to disconnect from shelf backplane connectors.
9 Remove MPT transceiver from shelf.
10 Slowly push replacement MPT transceiver into shelf until contact is made with
alignment pins/backplane connectors.
11 Apply steady pressure and push in on replacement MPT transceiver until MPT
transceiver is seated in backplane connectors.
12 Tighten screws securing MPT transceiver to MPT-HL shelf.
13 Turn on battery power to MPT.
14 Verify replacement MPT transceiver alarms, status is normal, and capable of carrying
traffic using Alarm Manager or Craft Terminal.
15 Is replacement MPT transceiver status normal, and capable of carrying traffic?

16 Is replacement MPT in a protected system?

6-24 MPT Transceiver Replacement

DLP-107 3EM23956AA
17 Is replacement MPT main or protection?
If main, release Forced Switch using Craft Terminal, then go to step 19.
If protection, release Lockout Switch using Craft Terminal, then go to
step 19.
MPT Transceiver Replacement 6-25

3EM23956AA
DLP-107
6-26 MPT Transceiver Replacement

DLP-108 3EM23956AA
DLP-108
DS3 Card (P2E3DS3) Replacement
PURPOSE
This procedure provides instructions to replace a 2-Port DS3 Card (P2E3DS3).
PREREQUISITES
GENERAL
The DS3 card (P2E3DS3) can be installed in any of the universal slots (3 through 8).
The MSS-8 can be configured with a maximum of six optional P2E3DS3 cards; three protected cards,
six non-protected cards, or a combination of protected and non-protected cards.
In protected DS3 configurations, the main P2E3DS3 is resident in slots 3, 5, and/or 7. The protect
P2E3DS3 is resident in slots 4, 6, and/or 8 The main and protected cards must be plugged in
side-by-side.
In unprotected DS3 configurations, performing the P2E3DS3 removal and replacement procedure
will cause loss of traffic. In a protected system the procedure is an in-service but not a hitless
procedure.
STEP PROCEDURE

air from the fan.

4 CAUTION: Possibility of service interruption. In protected DS3 configurations, the working

P2E3DS3 card(s) reside in slots 3, 5, and/or 7. The protect P2E3DS3 card(s) reside in
slots 4, 6, and/or 8.
DS3 Card (P2E3DS3) Replacement 6-27

3EM23956AA
DLP-108




P2E3DS3 Replacement Procedures
9 Is P2E3DS3 to be replaced in a protected system?

10 Is P2E3DS3 to be replaced main or protection?
If main, perform Manual Switch using Craft Terminal, then go to

step 11.
step 11.
11 Remove P2E3DS3 to be replaced.
12 Disconnect DS3 input and output cables.
13 Install replacement P2E3DS3 into shelf but do not seat the card at this time.
14 Connect DS3 input and output cables.
15 Seat replacement P2E3DS3 into shelf.
16 Verify replacement P2E3DS3 alarms, status is normal, and capable of carrying traffic
using Alarm Manager or Craft Terminal.
6-28 DS3 Card (P2E3DS3) Replacement

DLP-108 3EM23956AA
17 Is replacement P2E3DS3 status normal, and capable of carrying traffic?

18 Is replacement P2E3DS3 in a protected system?

19 Is replacement P2E3DS3 main or protection?
If main, release Manual Switch using Craft Terminal, then go to

step 21.
step 21.

3EM23956AA
DLP-108

DLP-109 3EM23956AA
DLP-109
DS1 Card (P32E1DS1) Replacement
PURPOSE
This procedure provides instructions to replace a 32-Port DS1 Card (P32E1DS1).
PREREQUISITES
GENERAL
The DS1 card (P32E1DS1) can be installed in any of the universal slots (3 through 8).
The MSS-8 can be configured with a maximum of six optional P32E1DS1 cards; three protected
cards, six non-protected cards, or a combination of protected and non-protected cards.
In protected DS1 configurations, the main P32E1DS1 is resident in slots 3, 5, and/or 7. The protect
P32E1DS1 is resident in slots 4, 6, and/or 8 The main and protected cards must be plugged in
side-by-side.
In unprotected DS1 configurations, performing the P32E1DS1 removal and replacement procedure
will cause loss of traffic. In a protected system the procedure is an in-service but not a hitless
procedure.
STEP PROCEDURE

air from the fan.

4 CAUTION: Possibility of service interruption. In protected DS1 configurations, the working

P32E1DS1 card(s) reside in slots 3, 5, and/or 7. The protect P32E1DS1 card(s) reside in
slots 4, 6, and/or 8.

3EM23956AA
DLP-109




P32E1DS1 Replacement Procedures
9 Is P32E1DS1 to be replaced in a protected system?

10 Is P32E1DS1 to be replaced main or protection?
If main, perform Manual Switch using Craft Terminal, then go to

step 11.
step 11.
11 Remove P32E1DS1 to be replaced.
12 Disconnect DS1 input and output cables.
13 Install replacement P32E1DS1 into shelf but do not seat the card at this time.
14 Connect DS1 input and output cables.
15 Seat replacement P32E1DS1 into shelf.
16 Verify replacement P32E1DS1 alarms, status is normal, and capable of carrying

traffic using Alarm Manager or Craft Terminal.

DLP-109 3EM23956AA
17 Is replacement P32E1DS1 status normal, and capable of carrying traffic?

18 Is replacement P32E1DS1 in a protected system?

19 Is replacement P32E1DS1 main or protection?
If main, release Manual Switch using Craft Terminal, then go to

step 21.
step 21.

3EM23956AA
DLP-109

DLP-110 3EM23956AA
DLP-110
Clean Fiber-Optic Connectors
PURPOSE
This procedure provides the recommended instructions to clean fiber-optic connectors found in
Alcatel-Lucent equipment.
PREREQUISITE
Anyone who performs this procedure must be familiar with cleaning fiber-optic connectors and with
the specific system on which the procedure is to be performed.
This procedure must not be performed on traffic-carrying equipment. If a system is in service, traffic
must be removed from equipment to be cleaned.
RECOMMENDED TOOLS
The following tools must be available for this procedure:
• Optical power meter with standard accessories
• Optical power meter adapter
– Spider, MPX-to-SC, 2-meter, single-mode, 8-fiber—AMP 492328-2
– Spider, MPX-to-SC, 2-meter, multimode, 8-fiber—AMP 97-A169-62-2
• Inspection microscope, 200X to 400X—Aerotech World Trade Ltd. AWT200

or AWT300
• Inspection microscope tip
– MPX tip—Aerotech World Trade Ltd. AWT-MPX
– MPX backplane tip—Aerotech World Trade Ltd. AWT-MPXAPC
• Anti-static lint-free swab—Texwipe PN TX757E
• CLETOP®1 fiber-optic cleaner, Aerotech World Trade Ltd. PN 14100500 for all
fiber-optic connectors except MPX and bulkhead type
• CLETOP® 2.5mm Stick-Type cleaner- Aerotech World Trade Ltd. PN 14100400,

box of 200
• CLETOP® 1.25mm Stick-Type cleaner - Aerotech World Trade Ltd. PN 14100401

box of 200
1. CLETOP is a registered trademark of NTT International.
Clean Fiber-Optic Connectors 6-35

3EM23956AA
DLP-110
• Optical removal and cleaning tool—Alcatel-Lucent PN 3EM07060AAAA
• Penlight (pocket-style flashlight)
• Laser safety glasses
GENERAL
If the cleaning method described in this procedure does not produce acceptable results, connector
may need to be replaced.
STEP PROCEDURE
1 DANGER: Possibility of personal injury. DO NOT LOOK INTO FIBER-OPTIC

CONNECTOR. Laser infrared radiation is present when fiber-optic connector is
open and optical interface is installed. Laser infrared radiation is not visible to
naked eye or with laser safety glasses.
2 DANGER: Possibility of personal injury. Ensure no optical power is connected to

fiber being tested. An optical power meter must be used to ensure all optical power
has been removed.
3 WARNING: Possibility of equipment damage. Do not disassemble cards to

clean fibers. Disassembling card could cause damage to optical splice and
could void warranty.
4 WARNING: Possibility of equipment damage. To preserve integrity of

fiber-optic connectors, observe the following precautions:
-Do not use cleaning swabs more than once.
-Do not use alcohol or any type of liquid to clean fiber-optic connectors.
-Do not use canned air to clean fiber-optic connectors. Canned air propellant
leaves residue that clouds fiber-optic connectors.
-Do not touch polished optical surface of fiber-optic connector. Oil from skin
can degrade performance of fiber-optic connector and attract dust particles.
-Always use protective covers to protect disconnected fiber-optic connectors.

When protective covers are not in use, store them in a clean container. Do not
store protective covers in clothes pocket.
6-36 Clean Fiber-Optic Connectors

DLP-110 3EM23956AA
Figure 110-1. Fiber-Optic Connector Inspection
PARTICLES
OIL FILM AND PARTICLES

ON CLADDING AND IN
CORE AREA
FIBER CONTAMINATED FIBER CONTAMINATED

WITH SOLID PARTICLES FIBER WITH OIL (FINGERPRINT)
CLADDING CORE
FERRULE
(SHAPE CAN VARY
BY CONNECTOR TYPE)
CLEAN FIBER
129-1280-1
021607
5 Use optical power meter to determine if light is coming out of fiber-optic connector.
6 Does optical power meter detect light coming out of fiber-optic connector?
7 Find laser transmission source and disable it.
8 Remove fiber-optic connector from receptacle, if necessary.

3EM23956AA
DLP-110
9 Use inspection microscope to inspect fiber-optic connector. See figure 110-1 for
examples of clean and contaminated fibers. Note that MPX connector has multiple
fibers. Use the following criteria to determine clean fiber:
a. Fiber core must have no contaminants or defects.
b. Fiber cladding must have no contaminants. Minor defects (pits and scratches) are
acceptable.
c. Fiber ferrule may not have contaminants or defects that interfere with fiber-optic
connector mating.
10 Is fiber-optic connector clean?

11 Select type of connector to clean. For illustrations and photographs of connector types,
see figures 110-2 and 110-3, respectively.
If nonbackplane-mounted MPX fiber-optic connector, go to step 12.

If FC, SC, MU, LC, or ST/STII fiber-optic connector, go to step 14.
If backplane-mounted MPX fiber-optic connector, go to step 18.
If bulkhead connectors, go to step 26.

DLP-110 3EM23956AA
Figure 110-2. Fiber-Optic Connector Types, Illustrations
FC CONNECTOR SC CONNECTOR ST CONNECTOR
FEMALE MALE
SIDE VIEW END VIEWS SIDE VIEW
MPX CONNECTOR
MU FIBER CONNECTOR LC FIBER CONNECTOR
129-1281-1
031407
Nonbackplane-Mounted MPX Fiber-Optic Connector
12 Do not touch tip of TX757E swab.
Use TX757E swab to clean fiber-optic connector by gently wiping once between two
metal alignment pins, then discard swab.
13 Go to step 29.

3EM23956AA
DLP-110
Figure 110-3. Fiber-Optic Connector Types, Photographs
SC CONNECTOR FC CONNECTOR
ST/STII CONNECTOR
FEMALE MALE
MPX CONNECTORS 160-2973-1
022802
FC, SC, MU, LC, or ST/STII Fiber-Optic Connector
14 Holding CLETOP fiber-optic cleaner with one hand, use metal lever to open metal
slide and expose cleaning surface. Do not release lever.
15 Place fiber ferrule firmly against CLETOP fiber-optic cleaner cleaning surface, rotate
ferrule 90 degrees, then gently wipe ferrule along cleaning surface one time in one
direction only.
16 Release metal lever.
17 Go to step 29.

DLP-110 3EM23956AA
Backplane-Mounted MPX Fiber-Optic Connector
18 Do not touch tip of TX757E swab.
Insert swab handle into swab optical cleaning tool (extender). See figure 110-4.
19 WARNING: Possibility of equipment damage. Use care to prevent damaging

backplane-mounted fiber-optic connector pins when cleaning
backplane-mounted fiber-optic connectors.
20 Use penlight to light backplane-mounted fiber-optic connector.
21 Is fiber-optic connector top mounted or bottom mounted?
If top mounted, go to step 22.

If bottom mounted, go to step 23.
22 Clean fiber-optic connector by gently wiping fiber ferrule once from top to bottom,
discard TX757E swab, then go to step 24.
23 Clean fiber-optic connector by gently wiping fiber ferrule once from bottom to top,
discard TX757E swab, then go to step 24.
24 Insert TX757E swab into bulkhead (barrel) receptacle and rotate swab, sliding it in
and out to clean inside of receptacle, then discard swab.
25 Go to step 29.

3EM23956AA
DLP-110
Figure 110-4. Optical Removal and Cleaning Tool (PN 3EM07060AAAA)
160-2974-1
041102

DLP-110 3EM23956AA
Bulkhead Connectors
26 Select appropriate CLETOP Stick-Type to clean bulkhead connector for fiber optic
connection.
a. For FC, SC and ST bulkhead connectors use the CLETOP 2.5mm Stick-Type
cleaner
b. For LC and MU bulkhead connectors use the CLETOP 1.25mm Stick-Type

cleaner
27 Insert CLETOP swab into the optical bulkhead adapter and gently twist/wipe to clean
fiber-optic interface. Discard swab after each use.
28 Are there more fiber optic bulkheads to clean?

Inspect Connector
29 Use inspection microscope to inspect fiber-optic connector. See figure 110-1 for
examples of clean and contaminated fibers. Note that MPX connector has multiple
fibers. Use the following criteria to determine clean fiber:
a. Fiber core must have no contaminants or defects.
b. Fiber cladding must have no contaminants. Minor defects (pits and scratches) are
acceptable.
c. Fiber ferrule may not have contaminants or defects that interfere with fiber-optic
connector mating.

31 Clean and inspect fiber-optic connector up to five more times.

If no, contact next level of support.
33 Remove permanent plastic cap retainer, if applicable. Follow customer practices.

3EM23956AA
DLP-110
34 Are there more fiber-optic connectors to clean?


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9500 MPR

Maintenance and Trouble Clearing

Product documentation is available on Alcatel-Lucent’s OnLine Customer Support web site at

© Alcatel-Lucent 2009 - All Rights Reserved

9500 MPR Maintenance and Trouble Clearing

1. 9500 MPR UNLICENSED RADIO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1. Introduction OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

2. MAINTENANCE PHILOSOPHY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

3. SAFETY AWARENESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

4. ELECTROSTATIC-SENSITIVE DEVICES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29

5. PRODUCT SUPPORT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31

© Alcatel-Lucent 2009 - All Rights Reserved i

Repair and Return Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34

Index Task Lists (IXLs)

IXL-100 Task Index List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

IXL-101 Alarm and Abnormal Condition Clearing Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

IXL-102 Support Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

IXL-103 Equipment Replacement Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

IXL-104 Supporting Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Routine Task Lists (RTLs)

RTL-100 Preventive Maintenance Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Trouble Analysis Procedures (TAPs)

TAP-100 Facility Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

TAP-101 Abnormal Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

TAP-102 Power Alarms (MSS-8) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

TAP-103 Equipment Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

TAP-104 Radio Alarms (MPT). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21

TAP-105 Ethernet Alarms (CSM, P8ETH) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35

TAP-106 License/Software Mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39

TAP-107 Internal Communication Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41

Detailed Level Procedures (DLPs)

DLP-100 Module Mechanical Removal and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

DLP-101 FAN Dust Filter Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

DLP-102 SFP Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

DLP-103 CSM Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

DLP-104 CSM Flash Card Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11

DLP-105 Ethernet Access Switch Card (P8ETH) Replacement . . . . . . . . . . . . . . . . . . . . . . . . . 6-17

DLP-106 FAN Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-21

DLP-107 MPT Transceiver Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23

DLP-108 DS3 Card (P2E3DS3) Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-27

DLP-109 DS1 Card (P32E1DS1) Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-31

DLP-110 Clean Fiber-Optic Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-35

Table of Contents iii

9500 MPR Maintenance and Trouble Clearing

Figure 4-1. Electrostatic-Sensitive Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29

Figure 110-1. Fiber-Optic Connector Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-37

Figure 110-2. Fiber-Optic Connector Types, Illustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-39

Figure 110-3. Fiber-Optic Connector Types, Photographs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-40

9500 MPR Maintenance and Trouble Clearing

Table 101-A. Alarm Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Table 101-B. Abnormal Condition Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Table 101-C. Ethernet LED Alarm Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Table 101-D. TMN Network Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Table 102-A. Support Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Table 103-A. Equipment Replacement Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Table 104-A. Supporting Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Table 100-A. Preventive Maintenance Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Table 100-A. Facility Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Table 101-A. Equipment Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Table 102-A. Facility Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

Table 103-A. Facility Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

Table 104-A. Radio Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21

Table 105-A. Facility Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35