UserManual CRM PDF

User Manual
DEWA eServices
Version: 1.0
Table of Contents
1. Legend..................................................................................................................... - 3 -
2. Manual Objectives .................................................................................................. - 4 -
3. Description .............................................................................................................. - 4 -
4. System Requirement ............................................................................................... - 4 -
5. How to Navigate? ................................................................................................... - 5 -
6. How to Register?..................................................................................................... - 5 -
7. Forget Password ...................................................................................................... - 8 -
8. How to Login? ...................................................................................................... - 10 -
9. Owner Registration ............................................................................................... - 11 -
10. Building NOC ....................................................................................................... - 13 -
11. LV Design Approval ............................................................................................. - 16 -
12. LV Shop Drawing Approval ................................................................................. - 19 -
13. Fit-out Application ................................................................................................ - 22 -
14. HV Design Approval ............................................................................................ - 25 -
15. HV Inspection ....................................................................................................... - 28 -
16. Application ............................................................................................................ - 31 -
17. LV Inspection........................................................................................................ - 33 -
18. Track your Application ......................................................................................... - 34 -
19. Make your payment (on-line) ............................................................................... - 35 -
20. Update Profile ....................................................................................................... - 35 -
21. Building NOC - Water .......................................................................................... - 37 -
22. Design Approval - Water ......................................................................... - 39 -
DEWA eServices User Manual

Page 2 of 42 Version:1.0
1. Legend
Frequently used symbols / icons and commands in SAP Transactions
Symbols Meaning of symbols and Commands
Increase and decrease font on page
Submit Any application
Cancel application.
Return back to previous Screen

Page - 3 - of 42 Version:1.0
2. Manual Objectives
Objective of this manual is to provide the hands on experience of the SAP transactions to the users. Based on
the DEWA eService business processes the transaction flow has been structured in this document as per
required business.
3. Description
DEWA eService is exclusively design for Consultant, Contractor and Govt Organization to apply and track the
application online. DEWA eService will covers the wide range of the Electricity and Water services offered by DEWA.
The services are:
Electricity Water
Building NOC Building NOC
Demolition NOC Demolition NOC
LV Design Approval Design Approval
LV Shop Drawing Approval Construction Drawing Approval
HV Design Approval Application
Application for Fit-Out Approval Application-Infrastructure (New)
HV Inspection On-line Estimate Payment
LV Inspection
Application
Application-Infrastructure (New)
On-line Estimate Payment
As the owner of our products you can get convenient access to Creation and tracking of application and account
information for certain services and performs select self-service transactions online.
4. System Requirement
To access the eService Website, we recommend your computer meets the following requirements:
Computer requirements
Your computer must have at least 1GB RAM, 100MB disk space, 133MHz, and Internet access.
Modem Requirements
The minimum speed requirement for a modem to access eService is 28.8Kbps, although we recommend using
56.6Kbps or higher speeds for optimal performance.
Web Browser Requirements

For the best eService experience we recommend you access the eService site using Microsoft® Internet
Explorer - version 6.0 or higher and pop-up should be enable.
The following are known browsers or platforms that are not officially supported by eService:
¾ America Online®
¾ Netscape Navigator®
¾ Microsoft® Internet Explorer - lower than version 6.0
¾ Certain Sun Microsystems applications, such as, Hot Java Browser and StarOffice Browser
¾ Web TV
¾ Browsers for the blind (screen readers or braille-writers)
¾ Browsers that disable JavaScript
¾ Browsers that do not support JavaScript
¾ Other browsers, such as, Opera, Mozilla, IE-derivatives MSN Explorer & NeoPlanet, and any other
browser that supports HTML 4.0, CSS 1.0, and JavaScript 1.0 should be able to run eService. However,
these browsers are not officially supported platforms and therefore, results vary compared to those of
supported browsers and platforms.
5. How to Navigate?
DEWA eService is specially designed for Consultant, Contractor and Government Organization to serve his
customer with full satisfaction. Consultant, Contractor and Government Organization needs to be register with
DEWA for availing various services offered by DEWA.
To navigate you need to go to https://crm.dewa.gov.ae/
Availing Upon logging into the portal, please go to the eService tab. Select eService and you can directly
connected to the application.
6. How to Register?
The Enrollment Process is applicable for following activities

¾ Electrical Installation
¾ Civil construction
¾ Building contracting
¾ General Maintenance and
¾ Demolition
The following categories are available for Consultant and Contractor

Consultant:
Consultant – General ( Electro-Mechanical, Civil, Structural, Architectural etc)
Consultant – Electrical
Consultant – Utility (Govt. organization/Utilities/Companies etc)
Contractor

Contractor – Electrical
Contractor – Civil
Contractor – Fit Out (to be defined clearly to make it easy to the Applicants)
Contractor – Demolition
Prerequisite
Valid Trade License
Simple Steps for Registration

Step 1: Click on New User Enrollment Hyperlink
Step 2: Select Application Category from Drop down list e.g. Consultant-Electrical, General etc.
Step 3: Enter all mandatory fields
Step 4: Enter Valid Trade License or Approved Letter
Step 5: Update the contact person Details
Step 8: Enter User ID and Password
Step 7: Upload required documents
Step 9: Submit application
Step 10: System will automatically send SMS & E-mail
Step 11: Submitted Application will undergo through approval process in DEWA
Step 12: Upon approval, system will automatically send Notification to consultant and contractor.

Note: all * are mandatory fields in the application needs to be fill-up
Enrollment Application From

7. Forget Password
Any time if you forget your password, Password can be changed on-line
Simple Steps for Reset your password

Step 1: Click on Forget your password Hyperlink

Step 2: Enter your Login Id
Step 3: Enter valid e-mail Id
Step 4: Press Submit
Step 5: System will automatically confirms the password assigned to your user id

8. How to Login?
Accessing DEWA eService, you need to user your credentials approved by DEWA e.g. User ID and Password
Simple Steps for Login into DEWA eService

Step 1: Enter your User Id
Step 2: Enter your Password
Step 3: Press Log on Button

9. Owner Registration
To organize your Owner through Owner registration procedure by using unique identification key e.g. Emirates ID.
Single identity for all process in DEWA e.g. Billing, NOC, DA etc.
Navigation Path Customer eService Æ Owner Registration
Prerequisite
Valid User ID and Password
Valid EID Card
Simple Steps for Search existing Owner and relate

Step 1: Enter any of the Search parameter e.g. Driving License No, Passport No, Trade License No, Emirates ID
No. to identify an existing Owner.

Step 2: Press Search Owner
Step 3: Select Displayed Owner and
Step 4: Press Relate Owner Button
Create Owner (if Not available in DEWA Repository)
Step 1: Press Create Owner Button

Step 2: Select Owner Type (Individual – For Individual Customer and Organization – Company etc)
Step 3: Enter all Mandatory information e.g. First Name, Last Name etc
Step 4: SAVE Owner Details
Step 5: You will get the System Generated Unique Number, Which can be refer any time in DEWA for reference
purpose.

10. Building NOC
The purpose of getting Building NOC is to ensure the source of supply as well as safety and protection of
existing network, Which is mandatory prior to obtain building permit from DM and to start construction activities at
site
Navigation Path Customer eService Æ Building NOC
Prerequisite
Registered Owner Master

Step 1: Enter any of the Search parameter e.g. Driving License No, Passport No, Trade License No, to identify
an existing Owner or Press Search Button for Free Search
Step 2: Select any of the Owner which you wish to create application.
Step 2: Select any of the Owner by pressing Owner Name

Step 3: Select Type of NOC as per your wish e.g. New, Revision, Renewal or Additional load/Quantity
Step 4: Select Connection Type e.g. Electricity or Water
Step 5: Fill-up all mandatory information
Step 6: Attached all required document
Step 7: Press Submit Button
Step 8: System will automatically generate application number, the same can be refer any time

Building NOC Application From-Electricity

Building NOC Application From-Water

11. LV Design Approval
Enrolled consultants (consultant – Electrical & Consultant – Gov) and contractors (Contractor- Electrical &
Contractor – Fit outs) are applying on-line for obtaining Drawing Approval through e-Services of DEWA. The
purpose of obtaining Drawing Approval for low voltage wiring installation is to carry out the electrical installation
work complying with DEWA regulation for electrical installation and to apply for connection for the projects.
LV design Approval is issued for consultant who had obtain DEWA Building NOC specifying requirement of
DEWA Substation within the consumer plot, LV Design Approval is also pre-requisite for Applying Shop Drawing
Approval for Such Projects. If requirement of DEWA substation is not specified in DEWA Building NOC, such
cases LV design approval is not mandatory for issuing LV shop drawing approval to the contractors.
Only electrical contractor can apply for LV shop drawing which is mandatory for all the projects.
LV Shop Drawing for Fit-out works is issued to fit-out contractors as well as electrical contractors after the above
LV shop drawing approval for the main project where ever applicable. Such case DEWA NOC is not mandatory
for submission of application.
LV design approval and LV Shop Drawing Approval Process are two independent processes however the
process is identical except for the documents.
Navigation Path Customer eService Æ LV Design Approval
Prerequisite
Approved Building NOC
Simple Steps for LV Design Approval
Step 1: Download attached Sheet 1. Premise Details and 2. Material Request Form
Step 5: Search Approved NOC by plot no or Electricity NOC

Step 6: Select Approved NOC by pressing NOC No
Step 7: Select Type of NOC No as per your wish to create LV Design Approval
Step 8: Select Type of application e.g. New or Revision
Step 8: Attached all required document and downloaded file (Premise and Material)

LV Design Application From

12. LV Shop Drawing Approval
Navigation Path Customer eService Æ LV Shop Drawing Approval
Prerequisite
Approved Design Approval (If Substation Required)
Simple Steps for LV Shop Drawing Approval
Step 1: Download attached Sheet 1. Premise Details and 2. Material Request Form

Step 7: Select Type of NOC No as per your wish to create LV Shop Drawing Approval

LV Shop Drawing Application From

13. Fit-out Application
Navigation Path Customer eService Æ Application for Fit-out
Prerequisite
Approved Shop Drawing Approval
Simple Steps for Fit-Out Application

Step 4: Search Approved LV Shop Drawing based on plot no or Application No
Step 5: Select Approved LV Shop Drawing and press view link to ensure the correctness
Step 6: Select LV Shop Drawing No as per your wish to create Fit-Out Application

Fit-Out Application From

14. HV Design Approval
Design Approval Consultant needs to be enrolled with DEWA through Enrollment Process. The pre-requisite for
Applying Design Approval is to have valid Building NOC.
Categories of Substation Design Approval submission can be.
New Approval
Revision Approval
Renewal after expiry
Up-rating
Shifting of Substation with additional load
Temporary Supply
RMU/ Control Room Approval (For 11/22 kV Dedicated Feeder)
Navigation Path Customer eService Æ HV Design Approval
Prerequisite

Simple Steps for HV Design Approval

Step 7: Select Type of NOC No as per your wish to create HV Design Approval
Step 8: Select Type of application e.g. New, Revision, Renewal, RMU/Control Room, Up-rating, shifting with
additional load and Temporary Supply


HV Design Application From

15. HV Inspection
Releasing of power supply for new connection, substation room has to be approved by the HV Inspection unit
where ever substation is required. All this case related to the consultant of the project. Site Inspection for
substation room to be carried out by the HV inspection engineer once consultant requests for inspection. Once
the substation room is approved then it will go to the Est. & Job Order Section for further action.
Navigation Path Customer eService Æ HV Inspection
Prerequisite
Approved HV Design
Simple Steps for HV Inspection Approval

Step 5: Search Approved HV Design based on pre defined parameter
Step 6: Select Approved HV Design by pressing HV Design No


HV Inspection Application From

16. Electricity/Water/Infrastructure Application
The Application for Supply of Electricity and Water, eServices will provide an on-line electronic service with an
automated business workflow on DEWA’s website. Contractor, Consultant or Govt Organization needs to enroll
with DEWA using Enrollment Process to have a valid user id and password. Consultant, Contractor and Govt
Org can submit the Application after obtaining the Building NOC and Design Approval from DEWA. Once DEWA
receives the application from the consultant, contractor or Govt Organization the Application team will check the
integrity of the applicant and application. Then they will forward it to estimate department for Estimation.
Navigation Path Customer eService Æ Application
Prerequisite
Approved LV Design and LV Shop Drawing for Electricity
Approved Design and Construction Supply for Water
Simple Steps for Application Approval
Step 2: Select Application Category e.g. Electricity, Water, Both or Infrastructure Services
Step 3: Select Connection type from drop down list e.g. Permanent, Additional Meter etc

Step 4: Select Approved LV Design, LV Shop Drawing, Design Approval-Water or Construction Supply-Water
Step 5: Select Connection Type e.g. Permanent Connection, Temporary Connection etc
Step 6: Press Create Application
Step 7: Press Create Application


Application From
17. LV Inspection
Releasing of power supply for new connection has to be approved by the LV Inspection unit for which the
concerned Electrical contractor of the project has to submit an inspection request. The Site inspection for the
inspection request is allocated to an inspection engineer. The Site is then inspected by the engineer and on
approval. The supply to the premise is released by the metering staff.
Navigation Path Customer eService Æ LV Inspection
Prerequisite

Approved Application
Simple Steps for LV Inspection Approval

18. Track your Application
Releasing of power supply for new connection has to be approved by the LV Inspection unit for which the
concerned Electrical contractor of the project has to submit an inspection request. The Site inspection for the
inspection request is allocated to an inspection engineer. The Site is then inspected by the engineer and on
approval. The supply to the premise is released by the metering staff.
Navigation Path Customer eService Æ Track your application
Prerequisite
Registered Application in DEWA
By default you will received all application which required Customer Action.
Various Parameters are available to search your application such by default you will receive all application which
required Customer Action.

After Label first Blank Row is use to set the custom filter as you wish e.g. appr* on Status Column. System will
display those applications who status start from APPR
Simple Steps for Track you Application

Step 1: Enter Plot no or Order No (Application No)
Step 2: Enter Application Category e.g. Building NOC, Demolition NOC etc
Filter Option e.g.

Approv*
19. Make your payment (on-line)
DEWA is facilitating his support not only limited to application creation and tracking. You can also make estimate
payment online using Secure Payment Gateway.
20. Update Profile
DEWA is facilitating you to update your profile with latest information so that we can serve your better.
Navigation Path Customer eService Æ Update Profile
Prerequisite

Simple Steps for Track you Application
Step 1: Enter your input as you wish to change
Step 2: Update all required attachment
Step 3: Press Update button to update your profile
Note: Application Category hyperlink will help you, how to upgrade your existing Services


21. Building NOC - Water

site
Navigation Path Customer eService Æ Building NOC
Prerequisite


Step 3: Select Type of NOC as per your wish e.g. New, Revision, Renewal or Additional load/Quantity
Step 4: Select Connection Type e.g. Electricity or Water

Building NOC Application From-Water


22. Design Approval - Water

site
Navigation Path Customer eService Æ Design Approval Water
Prerequisite



Step 5: Search Approved NOC by plot no etc

Step 7: Select Type of NOC No as per your wish to create Design Application Waterl
Step 8: Select Type of application e.g. New, Revision

Design Application-Water From



The End


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User Manual

DEWA eServices User Manual

Frequently used symbols / icons and commands in SAP Transactions

Symbols Meaning of symbols and Commands

Increase and decrease font on page

Submit Any application

Return back to previous Screen

DEWA eServices User Manual

Web Browser Requirements

DEWA eServices User Manual

The Enrollment Process is applicable for following activities

The following categories are available for Consultant and Contractor

DEWA eServices User Manual

Simple Steps for Registration

DEWA eServices User Manual

DEWA eServices User Manual

Simple Steps for Reset your password

DEWA eServices User Manual

DEWA eServices User Manual

Simple Steps for Login into DEWA eService

DEWA eServices User Manual

Navigation Path Customer eService Æ Owner Registration

Simple Steps for Search existing Owner and relate

DEWA eServices User Manual

Create Owner (if Not available in DEWA Repository)

Step 1: Press Create Owner Button

DEWA eServices User Manual

Navigation Path Customer eService Æ Building NOC

Simple Steps for Search existing Owner and relate

Step 2: Select any of the Owner by pressing Owner Name

Note: all * are mandatory fields in the application needs to be fill-up

DEWA eServices User Manual

DEWA eServices User Manual

DEWA eServices User Manual

Navigation Path Customer eService Æ LV Design Approval

DEWA eServices User Manual

Note: all * are mandatory fields in the application needs to be fill-up

DEWA eServices User Manual

Navigation Path Customer eService Æ LV Shop Drawing Approval

DEWA eServices User Manual

Note: all * are mandatory fields in the application needs to be fill-up

DEWA eServices User Manual

Navigation Path Customer eService Æ Application for Fit-out

DEWA eServices User Manual

Note: all * are mandatory fields in the application needs to be fill-up

DEWA eServices User Manual

DEWA eServices User Manual

Navigation Path Customer eService Æ HV Design Approval

DEWA eServices User Manual

Simple Steps for HV Design Approval

DEWA eServices User Manual

Note: all * are mandatory fields in the application needs to be fill-up

DEWA eServices User Manual

Navigation Path Customer eService Æ HV Inspection

Simple Steps for HV Inspection Approval

DEWA eServices User Manual

Note: all * are mandatory fields in the application needs to be fill-up

DEWA eServices User Manual

DEWA eServices User Manual

Navigation Path Customer eService Æ Application

DEWA eServices User Manual

Step 6: Press Create Application

Step 7: Press Create Application