Samantha Fong Wilson 1463 Windchime Avenue

Chula Vista, CA 91913

To secure a position in an organization that offers challenges and opportunities for career (619) 373-3892
development With over seven years of customer service experience in various service
environments, I am eager to grow and utilize my skills to deliver a positive experience through Samantha.fongwilson@gmail.com
high-quality customer care.

EDUCATION
Southwestern College, Chula Vista,
San Diego State University, San Diego, CA.
CA.
Bachelor’s Degree in Hospitality & Tourism Management
AUGUST 2016 – PRESENT Associate's Degree in Liberal Arts
May 2018 graduate --- Emphasis in Meetings & Events

EXPERIENCE SKILLS
Behind the Scenes Catering & Events - Internship, San Diego, CA.
Staffing and Operations Intern ❏ Exceptional communication skills
MARCH 2018 – CURRENT ❏ Creative problem solver
❏ Interact well with diverse
❏ Implemented a new training manual for event staff groups/cultures
❏ Implemented video tutorials for event staff ❏ Excellent interpersonal communication
(oral & written)
❏ Proficient in Microsoft Word, Excel,
Hakkasan Group and PowerPoint
❏ Proficient in Open Table
Hakkasan U.S -Searsucker, San Diego, CA.
Host Manager
APRIL 2015 – FEBRUARY 2018

❏ Overlooked a team of six to eight hosts

❏ Implemented a training matrix for host staff AWARDS/CERTIFICATIONS
❏ Monitor daily bookings on OpenTable and ensure assigned tables are
prepared for guests prior to arriving ❏ Member of the Phi Theta Kappa
❏ Trained hosts to use OpenTable and manage bookings Honor Society
❏ President of The Meetings &
Events Student Association
Hakkasan U.K. - Yauatcha* & Hanway Place*, London, UK.
Host / Guest Relations Manager ❏ Attended IMEX 2017 (among 100
MAY 2017 - AUGUST 2017 students in the nation)
❏ 400+ volunteer hours
*both restaurants have been awarded Michelin Stars.
❏ Food & Handlers Card
❏ Monitored dining room and guest flow to maximize table usage and ❏ CVENT Certification
minimize customer wait times ❏ STR Certification
❏ Alerted management of potential or reported customer issues
❏ Delivered superior food and beverage service in order to maximize guest LANGUAGES
satisfaction
❏ Addressed guest needs at all times and promptly took appropriate action ❏ Fluent Spanish
❏ Fluent English
❏ Italian (30%)