TABLE OF CONTENTS

TITLE PAGE
TABLE OF CONTENTS i
LIST OF TABLES iv
LIST OF FIGURES v
LIST OF ABBREVIATIONS Error! Bookmark not defined.
EXECUTIVE SUMMARY Error! Bookmark not defined.

CHAPTER 1 ADMINISTRATION PLAN 1

1.1 Introduction 1
1.1.1 General Business Description 1
1.2 Purpose 2
1.3 Company Background 2
1.3.1 Company Logo and Mottto (OPTION) Error! Bookmark not defined.
1.4 Partner Background 3
1.4.1 General Manager 3
1.4.2 Operation Manager 3
1.5 Vision and Mission Statement 4
1.5.1 Vision Statement 4
1.5.2 Mission Statement 4
1.6 Objective 4
1.7 Location of Business 5
1.7.1 Physical Location 5
1.8 Organization Chart 6
1.9 List of Administration Personnel 6
1.10 Schedule of Tasks and Responsibilities 6
1.11 Schedule of Remuneration 8
1.11.1 Employee Incentive 8
1.12 List of Office Equipment/Fixtures 9
1.13 Administrative Budget 10

MARKETING PLAN 11

i
2.1 Introduction 11
2.2 Service Description 11
2.3 Marketing Prospect 12
2.4 Benefits of Service 12
2.5 Picture: Actual Drawing 12
2.5.1 Top View 12
2.5.2 Side View 12
2.5.3 Front view 13
2.5.4 Isometric View 13
2.6 Target Market 13
2.6.1 Geographic 13
2.6.2 Psychographic 14
2.6.3 Demographic 14
2.7 Market Size 14
2.7.1 Target Market 14
2.8 Main Competitors 15
2.9 Market Share 15
2.9.1 Market share before entrance of XXXX 15
2.9.2 Market share after entrance of XXXX 15
2.10 Sales Forecast 16
2.10.1 Sales Forecast for year 2019 16
2.10.2 Sales Forecast by year 17
2.11 Marketing Strategies 17
2.11.1 Service/Product Strategies 17
2.11.2 Pricing Strategies 18
2.11.3 Distribution Strategies 18
2.11.4 Promotion Strategies 19
2.12 List of Marketing Personnel 19
2.13 Schedule of Tasks and Responsibilities 20
2.14 Schedule of Remuneration 20
2.15 Marketing Budget 21

OPERATION PLAN 22
3.1 Introduction 22
3.2 Operation Process 22

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3.3 Process Flow Chart (tengok page 49) 23
3.4 Capacity Planning 23
3.4.1 Amount of Machine Required 23
3.4.2 Amount of Labour/Technician Required 23
3.5 Materials Requirement 23
3.6 List of Operation Personnel 24
3.7 Schedule of Task and Responsibilities 24
3.8 Schedule of Remuneration 24
3.9 Machine and Equipment 25
3.10 Operation Space and Layout Plan 25
3.11 Operation Budget 25

FINANCIAL PLAN 27
4.1 Introduction 27
4.2 Project Implementation 28
4.3 Loan and Hire Purchase Amortization Schedule 28
4.4 Cash Flow Pro Forma Statement 28
4.5 Pro-Forma Income Statement 28
4.6 Pro-Forma Balance Sheet 28
CONCLUSION OF ANALYSIS 29
LIST OF REFERENCES 29
APPENDICES 30

iii
 LIST OF TABLES

PAGE
Table 1: Background General Manager ..................................................................... 3
Table 2:Schedule of Task and Responsibilities.......................................................... 6
Table 3: Schedule of Remuneration .......................................................................... 8
Table 4:List of Office Equipment ................................................................................ 9
Table 5: Administrative Budget ................................................................................ 10
Table 6: Market Share before entrance of XXXX ..................................................... 15
Table 7: Market share after entrance of XXXX......................................................... 15
Table 8: Sales forecast for year 2019 ...................................................................... 16
Table 9: Sales Forecast by year .............................................................................. 17
Table 10: Schedule of Task and Responsibility ....................................................... 20
Table 11: Schedule of Remuneration ...................................................................... 20
Table 12: Marketing Budget..................................................................................... 21

iv
 LIST OF FIGURES

PAGE
Figure 1: Organization Chart ..................................................................................... 6
Figure 2: Pie Chart for Market Share before entrance of XXXXXX .......................... 16
Figure 3: Market Share after entrance of XXXX ....................................................... 16

v
 CHAPTER 1

ADMINISTRATION PLAN

1.1 Introduction

The windscreen tinted, and car accessories business is a viable business

provided that it is operated with a good business acumen that involves having a
thorough knowledge and experience of the repair and service operations and also
managing the jobs with the right type of skilled manpower. When these factors combine
with good customer relationship management and effective business development
skills, the business is expected to give considerable profits which are expected to grow
over the years. Our company’s name is Dr Tinted & Accessories. Our business is
focused in Bandar Baru Bangi, Selangor. We have registered our company on 31th
April 2018. Our business expectation to starts to move on 6th January 2019 and this
date are same as our company date of commencement.

1.1.1 General Business Description

Nowadays, we know that business is one of the major sources of income for human
since the early ages of civilization. Even the Prophet Muhammad once said, “9/10 of
income come from businesses”. Therefore, business has a big potential to increase
one’s social standard and living.

For our business, we are provided the windscreen tinted is a major service and the car
accessories is a minor service because we know the windscreen and car accessories
is marketable everywhere because majority of people used car in their daily life. We
run a partnership business that is led by Mazuan as General Manager and Muhammad
Fauzan Abd Aziz as an Operational Manager. People who look into this business plan
are:

1. Bank and Financial Institution

2. Investor
3. Entrepreneur
4. Manual and Guide Line

1
This business plan is prepared by Dr. Tinted and Accessories Sdn. Bhd in order to:
 To obtain a term loan for the amount of RM122, 000 from SME Bank.
 As a guideline in managing the business.
 To provide an opportunity for entrepreneur to access the proposed business
 project.
 To study and evaluate the feasibility of the business.
 To maintain the goal of the firm profit maximization.
 To be able to distribute the business resources more effectively.

1.2 Purpose

Purpose of this proposal business is to start our business in tinted and car accessories
workshop in order to fulfil the demand in the market around Bandar Baru Bangi and
generally around Selangor state.

1.3 Company Background

Name Of Company Dr. Tinted & Accessories

Business Address Bandar Baru Bangi….
Coresspondence Address drtintedaccessories@hotmail.com
Telephone Number 03 – 349 6841
Form Business Partnership/Private
Main Activities Windscreen Tinted And Car Accessories
Date Of Commencement 6th January 2019
Date Of Registration 31st April 2018
Ssm Resigtration Number B-5469633
Name Of Bank SME Bank
Bank Account Number 0202002018246

Dr. Tinted & Accessories is our company’s name which had been decided together.
We decided to choose this name because we hope that our company will continue
providing the best service to customer in future as what in our dreams.

2
1.4 Partner Background

1.4.1 General Manager

Table 1: Background General Manager

NAME MAZUAN AZIM BIN MALEK SELAMAT

ID NO
ADDRESS
PHONE NO.
D.O.B
AGE
STATUS
EDUCATIONAL
BACKGROUND
COURSE
ATTENDED
SKILLS
PREVIOUS
EXPERIENCE
PRESENT
OCCUPATION
EMAIL ADDRESS

1.4.2 Operation Manager

Name Muhammad Fauzan Bin Abdul Aziz

Id No 930720-11-5289

Address No 1, Lorong Kempadang Jaya 11, Perumahan Kempadang

Jaya, 26060 Kuantan, Pahang
Phone No. 019-949 6841
D.O. B 20th July 1993
Age 25 Years Old
Status Single
Educational
Diploma of Engineering Technology in Automotive Maintenance
Background
Course Automotive Management

3
 Attended
Skills
Previous
-
Experience
Present
Operation Manager
Occupation
Email Address fauzan0720@gmail.com

1.5 Vision and Mission Statement

1.5.1 Vision Statement

Our vision at Dr. Tinted & Accessories is to build a standard and world class tinted &
accessories specialist with breath-taking services and brand that will serve not only the
good people of Bandar Baru Bangi, but the Selangor state.

1.5.2 Mission Statement

Our mission at Dr. Tinted & Accessories is to offer high-quality windscreen tinting
services and a full range of auto parts to our prospective customers. We at Dr. Tinted
& Accessories hope to focus on personalized service channelled to our customers by
offering convenience and rapid service which will make us the leading figure in the
market.

We at Dr. Tinted & Accessories believe that we are technologically savvy with
computerized monitoring of all parts inventory, to make sure that parts always in stock,
while keeping a balanced level of inventory to maximize inventory turnover. We at Dr.
Tinted & Accessories can also boost of having a strong vendor relationship with the
most service conscious vendors who can go to the limit in order to ship major parts
rapidly to us.

1.6 Objective

Our objectives can be divided into two which are short-term objectives and long-term
objectives. The objectives are:
 To joint venture with other companies that are in similar industry since it has a
potential to grow because the different service we are produced.

4
  To provide the best service and personal consultation about windscreen tinted
and car accessories to customers.
 To allow convenient bookings for service and accessories repairs

1.7 Location of Business

The location of the business gives significant impact in the business and cost structure.
In establish company, problem connected with location a can arise in many ways. We
choose this location base on a few aspects that has been consider which are the
infrastructure, the system of transportation and the environment.

1.7.1 Physical Location

Our business is located at Bandar Baru Bangi. It located at the middle of town which
near with the office building, factories, school and etc. It is also having a good drainage
system and low flood risk. This location also located at good and strategic area
because this area situated near and accessible to the customer. Thus, it will decrease
the cost for transportation. The selection is depending upon a few factors such as
strategic area and suitable to operate the business.

Bandar Baru Bangi

-Alamat
-plan layout bangunan

Other advantages of our location are:

a. The location is near with city centre
b. Have larger local market
c. Have enough facilities such as hospital, clinic and others
d. Municipal facilities such as town hall, local information and centre
e. Our business near with supplier

We choose Bandar Baru Bangi because increasing of population. It means increasing

work demands.

5
 1.8 Organization Chart

General Manager

Marketing Financial Operation Administrative

Manager Manager Manager Manager

Figure 1: Organization Chart

1.9 List of Administration Personnel

POSITION NO. OF PERSONNELS

General Manager 1
Administrative Manager 1
Marketing Manager 1
Operation Manager 1
- Technician 2
Financial Manager 1

1.10 Schedule of Tasks and Responsibilities

Table 2:Schedule of Task and Responsibilities

POSITION MAIN TASK AND RESPONSIBILITY

General
manager  To plan, implement and control the overall management of the
business.
 Responsibility in all company business and manage with
efficiency.
 Plans company policy and procedure to achieve the company
objective.
 Have an ability to make decision because all the decision will
affect the company business
 Ability and have an idea to plan other company activities in long
term.
 To be accountable for the overall performance of the business.

6
Administration
manager  Responsibility with management and general administration of
the company.
 Organize all the administration expenses in good manner.
 Make sure all the workers get their right such as bonus scheme,
insurance, KWSP and PERKESO.
 Make organization structure and distribute the job description
following the department.
 Make sure the company operates effectively.

Marketing
manager  Always seeks opportunity to get new market.
 Make non – stop promotion until achieve the company objective.
 Can determine the competitor’s strength, the weakness in efforts
to enlarge the market size of the company.
 Research and measure current market, after those analyses and
make the strategies promotion to attract the customer attention.
 Maintain the market and make sure the stock of market is
enough.

Operational
manager  Manage in purchasing raw materials.
 Make sure the operation of the company is efficiently and
systematic.
 Ensure whole of machine and equipment in safety and clean.
 Control the quality of good to achieve customer is satisfied.
 Service the machine to make sure each production is smoothly.

Financial  Manage financial and account activities of company.

Manager  Control the company profit with control cash outflow and inflow
of the company.
 Make sure the forecast about the sales revenue at weekly and
monthly.
 Always be careful and check the company account to avoid
cheating.
 Determine the company year budget and give suggestion to add
income and reduce the cost.

Clerk  Act as secretary to his or her own manager.

 This person will handle phone calls.
 Set up appointments, file paperwork and update schedule,
among other duties company may specified.
Technician  Receive the customer’s complaint
 Help the customer’s needs

7
1.11 Schedule of Remuneration

Table 3: Schedule of Remuneration

NO. OF MONTHLY EPF (RM) SOCSO (RM)

POSITION TOTAL
WORKERS SALARY (RM) 12% 2%
General
1 3000 360 60 3420
manager
Administration
1 2000 240 40 2280
manager
Financial
1 2000 240 40 2280
manager
Clerk 1 1200 144 24 1368
TOTAL 4 8200 984 164 9348

1.11.1 Employee Incentive

To upgrade our quality services at Dr. Tinted & Accessories we have given incentive
to our staff so that they can work more efficiently and impressive consists to our
mission and vision. The incentive that we have been agrees to give to sour staff as
follows:
1. Working Period
Our working period is from Monday until Saturday and we spent Sunday for
leaves. Our staff will start work from 8.00 a.m until 4.00 p. m. It means that our
staff duty for 8 hours including an hour for rest and pray.

2. Annual leaves
The factory will give annual facilities leave to our staffs.

3. Medical leaves
We will only give medical leave to staff after they get authentication or Medical
certificated from government or private hospital. Emergency leave only will be
given to staff that have an emergency case. It depends on the results that made
by administration.

4. Medical facilities
Companies will recover the medical cost for all staff and company registered
under PERKESO.

8
 5. Bonus
Bonus will be given to all staff if business gets a maximum profit for that
Particular Year Bonus will be paid to all at the end of year with one month’s
salaries payment.

6. Allowance
Dr. Tinted & Accessories will also give allowance such as transportation. It will
be given to certain staff based on the task that they have done.

7. EPF
Dr. Tinted & Accessories already contributes about 12 % to all staff from their
monthly salaries

8. SOCSO
Our company has prepared social safety policy (SOSCO) for all staff if they
have got into accidents while doing their work. About 2% will be deducted for
SOSCO.

1.12 List of Office Equipment/Fixtures

Table 4:List of Office Equipment

Cost Per Unit

Type No of Units Total (RM)
(RM)
Office equipment
Computer 2 1200.00 2400.00
Air - conditioner 1 1500.00 1500.00
Photostat machine 1 1500.00 1500.00
Fax machine 1 500.00 500.00
Telephone 2 100.00 200.00
Punch-card 1 200.00 200.00
machine 6300.00
Furniture
Worker table 2 150.00 300.00
Office chair 6 80.00 480.00
Cupboard 1 200.00 200.00
Meeting table 1 400.00 400.00

9
GM table 1 200.00 200.00
Whiteboard 1 70.00 70.00
1650.00
Stationeries
Fire extinguishers 2 200.00 400.00
Logbook 2 15.00 30.00
File 10 12.00 120.00
550.00
TOTAL 8 500.00

1.13 Administrative Budget

Table 5: Administrative Budget

Monthly Other
Fixed assets
Requirement expenditure Payment Total (RM)
(RM)
(RM) (RM)
Fixed asset
Office furniture/equipment 8 500 8 500
Car 18 000 18 000
Working capital
Salary, EPF, SOSCO 9 348 9 348
Bill (telephone, water, 1 000 1 000
electric)
Stationary 150 150
Fuel 150 150

Other payment
Renovation 5 000 5 000
Pre-operation
Deposit 750 750
- Utilities 4 000 4 000
- Rent building 2 000 2 000
Registration & License
Insurance & Road tax 1200 1 200
TOTAL 26 500 10 648 12 950 50 098

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 MARKETING PLAN

2.1 Introduction

Marketing can be defined as the activities that are carried out systematically to
encourage and increase sales of products or services as long as the activities are in
line with religious and ethical practices. Marketing is one of important factors that can
help the company to increase the sales of service. Consequently, this can transform
the company’s profit to increase significantly. Besides that, the customers need and
want also can be fulfilling if the marketing project of a company works. For example,
variation of the company service can make the customer satisfied and felt that their
needs are fulfilled. The variation done by the company is good marketing strategy
because every customer has different taste and by doing this strategy; this can
increase the support from the customers to the company. Thus, the company sales
can be improved.

2.2 Service Description

Table 6: Service Description

Type of business Windscreen Tinting & Accessories

Name of company Dr. Tinted & Accessories
Name of service / Brand name Car Service Workshop
Type of Service  Car accessories Repairing/Maintenance
 Consultation for car accessories care
 Overnight service
Target customers  Car users around Bandar Baru Bangi
- Middle Class Car users
- Low Class Car users
- High Class Car users
Feature High technology machine equipment

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2.3 Marketing Prospect

 Middle Class Car Users (Employees)

 High Class Car Users (Professional)
 Lower Class Car Users (Mainly Taxi Drivers)
The main focus is

 Middle Class Car Users (Employees)

 High Class Car Users (Professional)
Reasons:
- The can afford to use genuine parts in repairing their cars
- They are willing to repair their vehicle by professionals
- High value cars which owner do not want to repair by inexperienced workers
- They have plenty amount of money

2.4 Benefits of Service

Car repair is a serious issue to talk about, but people are so busy in their daily routine
that they don’t even bother about it. Just remember the way we all want care of
ourselves and refreshment, the same applies to our car also. Take some basic steps
for car care so that it gives smooth drive with maximum benefits of fuel saving.

Take care of the engine, but only cleaning is not enough and is the topic of concern.
As we all know engine is responsible

2.5 Picture: Actual Drawing

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2.5.1 Top View

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2.5.2 Side View

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12
2.5.3 Front view

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2.5.4 Isometric View

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2.6 Target Market

Target market was referring to a group of customers or buyers with similar traits
that the organization want to attract through their service/product’s offering. There are
several reasons why a business decides on a specific target market. The first reason
is that it is impractical and impossible for a business to offer a product that can satisfy
the needs and wants of the entire population. The second reason is that most
businesses community has limited sources in terms of time. This limitation means that
the businesses community must focus its activities on attracting a core group of
customers. So, by producing this product will make the highest potential to purchase
the good or product offered. The existence of a target market does not mean that the
business should ignore the other groups of customers that exist in the same market.
These other groups may be the secondary market and may bring income to the
business. However, the main income is derived from the primary target market. As
circumstance, a business may also change its target market.

2.6.1 Geographic

We have chosen Bandar Baru Bangi for our business location base on a few aspects
that has been considers which are the infrastructure, the system of transportation and
the environment. Furthermore, the location is strategic because our premise located in
the town. Our premise was easy to find because it’s located near the main road. In
addition, the locations have become modern with the presence of many facilities for its
community. This gives advantages for our company to open our tinted and accessories
in Bandar Baru Bangi.

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2.6.2 Psychographic

People will come to our workshop to service their cars more easily, save their time and
space. Our service is suitable for people in all level who are used local and continental
car and taxi. Therefore, a person who do not know about car care, they will get
advantage when he/she is using our service because we also provide personal
consultation about car care.

2.6.3 Demographic

The main target market for our business is car users from middle and high class. These
people usually used car in their daily life and always need the maintenance for their
car. This service is not only for people from middle and high-class income but also for
people from low class income such as taxi. It is because the price of our service is
suitable and affordable to people with different level of income. Therefore, we are trying
to take this opportunity to capture them since our service can help them to solve the
car problems.

2.7 Market Size

Market size is the total potential purchase that is expected from the target market. We
had identified our target market in Bandar Baru Bangi. Bandar Baru Bangi is a town-
ship and recently crowned as ‘Knowledge City’ and covers an area of 1,869 hectares
and expectation about more than 20,000 people respectively. We target 25% of people
from each category will use our service per month.

2.7.1 Target Market

Target Market Number of People Sales per month (RM)

Low Class 50
Middle Class 100
High Class 200
Total 350
*Target, they used our basic service such as for standard windscreen and accessories

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 2.8 Main Competitors

Competitors
SNR Car Air-Cond Service & Accessories
S8 Auto
Europe Auto Workshop

2.9 Market Share

Market share is the division of market or sales between companies that are running
the same type of business activities. It will be considered number of competitors,
experience, strength and weaknesses. The following table explains about the market
share division before and after our company enters the market.

2.9.1 Market share before entrance of Dr. Tinted & Accessories

Table 7: Market Share before entrance of Dr. Tinted & Accessories

Percentage of Estimated Income

Competitors
Market Share (%) Per Month (RM)
SNR Car Air-Cond Service & Accessories 20 52 949
S8 Auto 30 74 712
Europe Auto Workshop 50 105 003
Total 100 232 664

2.9.2 Market share after entrance of Dr. Tinted & Accessories

Table 8: Market share after entrance of Dr. Tinted & Accessories

Percentage of Estimated Income

Competitors
Market Share (%) Per Month (RM)
SNR Car Air-Cond. Service & Accessories 17 45 006
S8 Auto 28 69 731
Europe Auto Workshop 45 94 502
Dr. Tinted & Accessories 10 31 186
Total 100 240 425

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 Market share before entrance of XXXX
SNR
20%

SNR
Europe Auto
50% S8 Auto
Europe Auto
S8 Auto
30%

Figure 2: Pie Chart for Market Share before entrance of Dr. Tinted & Accessories

Market Share after entrance of XXXX

Dr. Tinted
SNR
10%
17%

SNR
S8 Auto

S8 Auto Europe Auto

Europe Auto
45% 28% Dr. Tinted

Figure 3: Market Share after entrance of Dr. Tinted & Accessories

2.10 Sales Forecast

2.10.1 Sales Forecast for year 2019

Table 9: Sales forecast for year 2019

Month Sale Forecast (RM)

January 31 186
February 31 186
March 31 186
April 32 000
May 32 000
June 32 000
July 35 000

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 August 35 000
September 38 000
October 38 000
November 42 000
December 45 000
Total 422 558

2.10.2 Sales Forecast by year

Table 10: Sales Forecast by year

Year Percentage Increase (%) Sales Forecast (RM)

2019 - 422 558
2020 10% 464 814
2021 10% 511 295

2.11 Marketing Strategies

2.11.1 Service/Product Strategies

We defined our service as a customer service. This is because our service has many
advantages. It means we serve the best service to the customer. Car accessories
service has a typical characteristic for our company. This is to ensure that our service
is in high quality service. A few characteristics are:

 Our service can fulfil the customer’s need on time

 Determination of the price that appropriate with the quality of the service.
 For the important of the quality of the service, we hire highly qualified and
experienced technician.
 We very concern about quality of time for every work

1.1 Brand
- For choose the brand of our service, we use Dr. Tinted & Accessories because
very concern about our quality service that we serve to the customers.

2.1 Quality
- Highly qualified and experience technicians
- High technology machine/equipment
- High quality of equipment

17
 3.1 Labelling
- Identify, grading describing or even promotion of the equipment and service
- Information about our manufacturer, the content of the product, and usage
instruction.

2.11.2 Pricing Strategies

As a customer service, the best way to achieve the target market is via pricing strategy.
This strategy is very important to achieve our sales forecast. The price that our
company offers is cheapest and we believe that customer is willing to pay for the price.
The price that we offered is economical depends;

1. Cost-based pricing
Cost to serve the customers pricing that we offered is stable. It is because the raw
material location is far from our factory.

Price of labour charge and equipment

= labour charge + equipment cost + mark-up
*labour charge from 10- 25% (depend on work weightage)

2. Factor affecting pricing

Our companies can set price according to their service concept, cost, target
market, marketing objectives or targeted profit, several factors must be considered
as we have a strong impact on the firm’s pricing strategies. These factors include
economic conditions, government regulation, social concerns and consumer
groups.

2.11.3 Distribution Strategies

Distribution strategy is important in order to make sure that our service is in good
quality when it serve to the customers.

Retailer Our Service Consumer

18
2.11.4 Promotion Strategies

Promotion strategies are important in order to inform our service to the customer. This
is to make sure all the customers know about Dr. Tinted & Accessories. To inform them
that we serve a service that has a high-quality service and the pricing that offered are
affordable. As a new company, advertisement is an important rule. To make sure that
our service to be well known in market, we have to plan a few systematic strategies
that are:
1. Personal Sales
A salesman will promote our new service face to face with the customer.

2. Brochures
We distribute our brochures within the area of our target market. Brochures are
financially viable and sustainable, convenient to carry around.

3. Advertising
Printed Media
- Magazine (Automotive Business Magazine, Newspaper)

4. Service promotion
We provide short term incentives or special offer to encourage car service and
maintenance.
Example:
- No labour charge, only charge for equipment cost
- Discount for basic maintenance

2.12 List of Marketing Personnel

POSITION NO. OF MARKETING PERSONNEL

Marketing Manager 1
Salesman 1
Clerk 1

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2.13 Schedule of Tasks and Responsibilities

Table 11: Schedule of Task and Responsibility

POSITION Main Task and Responsibilities

Marketing manager
 Always seeks opportunity to get new market.
 Make non – stop promotion until achieve the company
objective.
 Can determine the competitor’s strength, the weakness in
efforts to enlarge the market size of the company.
 Research and measure current market, after those
analyses and make the strategies promotion to attract the
customer attention.
 Maintain the market and make sure the stock of market is
enough

Clerk  Act as secretary to his or her own manager.

 This person will handle phone calls
 Set up appointments, file paperwork and update
schedule, among other duties company may
specified.
Salesman  Handle company sales
 Promote the company and service
 Distribute the brochure or article about company
promotion

2.14 Schedule of Remuneration

Table 12: Schedule of Remuneration

Monthly EPF
SOCSO (2%) Total
Position Number Salary Contribution
(RM) (RM)
(RM) (12%) (RM)
Marketing
1 2 000 240 40 2 280
manager
Clerk/Sales
1 1 000 120 20 1 140
man
Total 2 3 000 360 60 3 420

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2.15 Marketing Budget

Table 13: Marketing Budget

Fixed Monthly Other

Total
Particulars Assets Expenses Expenses
(RM)
(RM) (RM) (RM)
Fixed Assets
Signboard 1 000 1 000
Working Capital
Salaries 3 000
EPF 360
SOCSO 60 3 420
Promotion
- Personal Sales 1 000
- Pamphlet 500
- Magazine 1 000
- Business Card 300 2 800
Other Expenditure
Grand Opening 2 000 2 000
Total 1 000 6 460 2 000 9 460

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 OPERATION PLAN

3.1 Introduction

Operation unit is one of the most important parts in the business organization because
the through the operations of its product it will lead to a business growth. From this
operation of our business company, we can also be maximizing the profit gain. All
activities in this operation will be done according to plan so that it will meet with our
customer’s expectation. In this term of office, we are ensuring that the quality our
service will be continuously to fulfil the increasing demand from public. This operation
states the information about the cost of equipment, salaries of workers, operation flow
chart, operation hours, operation budget and list of suppliers for materials/equipment
and machines. In the operation unit, we applied a systematic technique and
management in order to ensure that the business will be more efficient and effective in
producing table. Therefore, it can fulfil the demand for customers’ needs and wants by
providing the best services to them and indirectly the business can gain the optimum
profit.

3.2 Operation Process

With the application of high technology machineries and equipment’s and highly
qualified and experienced technicians, the business can be providing the best quality
of service and will be more competitive as compare to another car service. Besides
having similar functions with other competitors’ car service provided, we also had
improved and put additional function to our service to make it as an alternative way to
help people to repair their car easily and efficiently.

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3.3 Process Flow Chart
This is an activity chart for servicing the car:
Customer comes to the workshop

Technician analyse the problem based on customer

complaint

Technician start to check the car

Technician finish his work

Generate invoice to the customer

3.4 Capacity Planning

Number of output per month = RM XXXXXX/ Cost

Number of output per day = RM XXXXX/24

3.4.1 Amount of Machine Required

Machine service time per day= Operation hours – (Setting up time + Down time)

No of machine =

3.4.2 Amount of Labour/Technician Required

No of technician is depend on the difficulty of the car’s problem. For the basic or
common problem only one technician need to handle that car.

3.5 Materials Requirement

The operation system of a service of accessories car. The input used to provide the
service can be categorized into:

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The car problem analysis : Technician will observe the problem
Machines and equipment : Hoist, wheel balancing machine, alignment machine
and etc.
Manpower : Technician

All these inputs will be integrated through the transforming process in the process
sequence that has been designed to provide the high quality of service.

3.6 List of Operation Personnel

POSITION NO. OF OPERATION PERSONNEL

General Manager 1
Technician 2

3.7 Schedule of Task and Responsibilities

POSITION MAIN TASK AND RESPONSIBILITIES

Operational manager  Manage in purchasing raw materials.
 Make sure the operation of the company is efficiently
and systematic.
 Ensure whole of machine in safety and clean.
 Control the quality of good to achieve customer is
satisfied.
 Service the machine to make sure each production is
smoothly
Technician  Receive the customer’s complaint about car’s problem
 Make the analysis of the car’s problem
 Repair and Service the customer’s car

3.8 Schedule of Remuneration

No. of Staff Salary SOCSO

EPF (RM) Total
Position Requiremen /Month (RM)
12% (RM)
t (RM) 2%
Operation
1 2 000 240 40 2 280
Manager
Technician 2 2 400 288 48 2 736
Total 3 4 400 528 88 5 016

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3.9 Machine and Equipment

Price / unit Total Price

No. Machines Quantity
(RM) (RM)
1 1 20, 000 20,000
2 1 10,000 10, 000

Total 30, 000

3.10 Operation Space and Layout Plan

Layout refers to the arrangement of machine, equipment, workers and other facilities
used in the operations. Our business layout is design in such a way that the production
of goods and services can be done smoothly and efficiently. Our business layout is
based on services provided. This type of layout is suitable for our business because
our business based on customers service. The design of this layout is made according
to the sequences of repairing and services activities.
Layotttt wokshop

3.11 Operation Budget

Fixed Asset Monthly Other Expenses Total

Item
(RM) Expenses (RM) (RM) (RM)
Fixed Asset
Vehicle: Lorry
Machine and 40 000
30 000 70 000
Equipment

Monthly Expenses
Material
12 000
Salary (EPF +
5 016 17 316
SOCSO)
300
Petty Expenses (Fuel)

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Other Expenses
Road Tax 500

Insurance 1 500 2 000

TOTAL 70 000 17 316 2 000 89 316

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 FINANCIAL PLAN

4.1 Introduction

Financial management is a decision-making process concerned with planning,

acquiring and utilizing funds. It can be used as a statement to check and evaluate, and
organization is performance that is crucial to its development, growth and survival. The
financial manager is the man or woman that is responsibility to in charge with the
financial management. In addition, the financial plan should be supported by
depreciation schedules for every fixed cost owned as well as amortization schedules
for loan and hire purchase repayments. It was prepared because it will assist partners
in order to know some information that related such as:
 Payment of the term loan that company had made.
 Their potential return from the business.
 Cash flow statement for the accounting period.
 To determine the size of investment as implementation coast.
 To identify and propose the relevant sources of finance.
 To ensure that the initial capital is sufficient for the project to take off.
 To appraise the viability of the project before actual investment is committed.
 To be used as a guideline for implementation
Develop a workable and meaningful plan, the entrepreneur have the process of
developing a financial plan. These processes are:
 Gather all financial input.
 Prepare the sources of finance schedule.
 Prepare the pro forma cash flow statement.
 Perform financial analysis based on the above pro forma statements.

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4.2 Project Implementation

4.3 Loan and Hire Purchase Amortization Schedule

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4.4 Cash Flow Pro Forma Statement

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4.5 Pro-Forma Income Statement

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4.6 Pro-Forma Balance Sheet

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 CONCLUSION OF ANALYSIS

LIST OF REFERENCES

Use the "Insert Citation" button to add citations to this document.

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APPENDICES

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