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IRCA QUALITY MANAGEMENT SYSTEMS

AUDITOR/LEAD AUDITOR TRAINING
IRCA Reg. No. A18021 (5 DAYS)
The purpose of the seminar is to present and analyze the
requirements of the standard EN ISO 9001 and to train the
participants in the technical preparation and
implementation of Quality Management System (QMS)
inspection, according to the requirements of standard ISO
19011. Moreover, the seminar equips delegates with
knowledge and skills required to perform first, second and
third party audit of management systems against ISO 9001,
in accordance with ISO 19011 and aims to enable delegates
to solve problems and promote teamwork in order to
improve effectiveness and increase the enterprise’s
efficiency and reliability.
Delegates who successfully complete this ISO 9000 Series
auditor/lead auditor course certified by IRCA will satisfy the
training requirements for initial certification as an IRCA
QMS 2000 auditor.
LEARNING OBJECTIVES
On completion, successful students will have the
knowledge and skills to:
► Describe the purpose of a quality management
system, of quality management systems standards, of
management system audit and of third-party certification
► Explain the role of an auditor to plan, conduct, report
and follow up a quality management system audit in
accordance with ISO 19011 (and ISO 17021 where
appropriate
► Plan, conduct, report and follow up an audit of a
quality management system to establish conformity (or
otherwise) with ISO 9001 and in accordance with ISO 19011
(and ISO 17021 where appropriate).
PARTICIPANTS
► Quality Managers (from various organizations and
enterprises), Quality Management Systems’ auditors
applicants, QMS’ business advisors, executives and
employees who are interested in acquiring useful knowledge
in QMS.
► Delegates with some understanding of the content,
application, development and implementation of the ISO
9001 series of standards and who wish to subsequently
practice as a QMS auditor.
► Management Representatives, Internal Auditors, 2nd
party & 3rd party auditors who are responsible to provide
“value added” QMS audit to enable Continual
Improvement.
PREREQUISITES
Students are expected to have knowledge of the following
quality management principles and concepts:
► The Plan, Do, Check, Act (PDCA) cycle.
► The relationship between quality management and
customer satisfaction.
► Commonly used quality management terms and
definitions and the 8 quality Principles as given in ISO 9000.
► The process approach used in quality management.
► The Model of a Process Based Quality Management
System, the structure and content of ISO 9001.
Also, students are also required to have knowledge of the
requirements of ISO 9001, which may be gained by
completing an IRCA certified QMS Foundation Training
Course, work experience, reading or equivalent.

The total duration of the seminar is 40 hours and is going to be conducted in 5 days,
from 30th November 2015 until 4th December 2015, in Zurich, Switzerland.
Total Cost: 2.600,00 CHF for general participation and,
2.300,00 CHF for students and vulnerable groups (unemployed, etc.)
For any further information, please visit: www.swissapproval.ch or contact us in: paola.radice@swissapproval.ch

This course meets the International Register of Certificated Auditors Criteria, IRCA/2245.

Swiss Approval International S.A., HQ Via Livio 12, CH-6830, Chiasso, Switzerland
Mob: +41 78 9086258
http://www.swissapproval.ch
Licensed by IQCS Certification Sdn. Bhd.

COURSE CONTENTS

 Introduce the purpose and benefits of a Quality Management System, evolution of the ISO 9001

series of standards, the continuing development process of these standards and key ISO 9001 related

concepts and terminology.

 The 8 Quality Management Principles, their application and potential benefits.

 Explain the structure, purpose, content and interrelationship of ISO 9000, ISO 9001, ISO 9004 and

ISO 19011 and the difference between auditable standards and guidance documents.

 Discuss and explain the requirements of the ISO 9001 on a clause-by-clause basis, and its

relationship with ISO 9004 and the 8 Quality Management Principles to enhance understanding.

 Explain the value of documentation, the documentation flexibility and circumstances of exclusion

of the ISO 9001 requirements and the Process-based Quality Management system Model.

 Describe the certification/registration and accreditation processes, types of audits (1st, 2nd and 3rd

party) and the differences between legal compliance and conformance with ISO standards.

 How to develop and use key audit tools like Matrix of Requirements, Process Approach Audit

Checklist & Audit Plan, CAR to enable “value added” QMS audit.

 How to plan and prepare, conduct, report and follow-up QMS audits based on the “Process

Approach” & “PDCA” audit Trail. Discuss various Audit Methodology, Audit Psychology,

Questioning Techniques, Roles and Responsibility to collect and analyze evidence, exercise objectivity

and make decisions on the significance of findings made in accordance to relevant audit criteria.

 Local requirements, culture, practices or approaches to auditing and the application of ISO 9001, as

appropriate for each country in which the course is being presented.

 Outline IRCA Auditor Certification requirements.

 Key Features used in the latest IRCA’s “Accelerated Learning Approach” to optimise learning

cycle: pre-course e-introduction module, animations, graphics, sounds & music, practical industrial

examples, quizzes & sample outputs, live audit/simulated audit & practical workshops.

Swiss Approval International S.A., HQ Via Livio 12, CH-6830, Chiasso, Switzerland
Mob: +41 78 9086258
http://www.swissapproval.ch
Licensed by IQCS Certification Sdn. Bhd.

FIVE-DAY PROGRAMME
IRCA Accredited ISO 9001 Quality Management Systems
Auditor/Lead Auditor Training Course (IRCA Reg. No. A18021)

DAY ONE
TIME SUBJECT

08.30 – 09.00 Introduction between the involved persons

09.00 – 09.30 Course Introduction and Seminar information

09.30 – 10.15 Auditing the ISO 9001 Requirements

10.15 – 10.30 Coffee Break

10.30 – 12.30 Auditing the ISO 9001 Requirements (Continued)

12.30 – 13.30 Lunch

13.30 – 15.15 Exercise: Auditing Quality Management System Requirement

15.15 – 15.30 Coffee Break

15.30 – 18.30 Exercise: Auditing Quality Management System Requirement (Continued)

DAY TWO

08.30 – 08.45 Daily Course Recapitulation & Students Feedback

08.45 – 10.15 Exercise: Auditing Quality Management System Requirement

10.15 – 10.30 Coffee Break

10.30 – 12.30 Exercise: Auditing Quality Management System Requirement (Continued)

12.30 – 13.30 Lunch

13.30 – 14.30 Quality Management System’s Documentation

14.30 – 14.45 Coffee Break

14.45 – 18.30 Planning & Conducting the ‘Process Approach’ Audit – The Responsibilities & Activities

Swiss Approval International S.A., HQ Via Livio 12, CH-6830, Chiasso, Switzerland
Mob: +41 78 9086258
http://www.swissapproval.ch
Licensed by IQCS Certification Sdn. Bhd.

DAY THREE
TIME SUBJECT

08.30 – 08.45 Daily Course Recapitulation & Students Feedback

08.45 – 10.15 Exercise: Audit Planning

10.15 – 10.30 Coffee Break

10.30 – 11.30 Exercise: Audit Planning (Continued)

11.30 – 12.30 Audit Checklist

12.30 – 13.30 Lunch

13.30 – 15.15 Exercise: Audit Checklist Preparation

15.15 – 15.30 Coffee Break

15.30 – 17.15 Exercise: Audit Checklist Preparation (Continued)

17.15 – 18.30 Corrective Action Request and Audit Reporting

DAY FOUR

08.30 – 08.45 Daily Course Recapitulation & Students Feedback

08.45 – 10.15 Exercise: Corrective Action Request and Audit Reporting

10.15 – 10.30 Coffee Break

10.30 – 12.00 Exercise: Corrective Action Request and Audit Reporting (Continued)

12.00 – 12.30 Certification, Registration and Accreditation

12.30 – 13.30 Lunch

13.30 – 15.15 Exercise: Document Review Role Play (Stage 1)

15.15 – 15.30 Coffee Break

15.30 – 18.30 Exercise: Document Review Role Play (Stage 1) (Continued)

Swiss Approval International S.A., HQ Via Livio 12, CH-6830, Chiasso, Switzerland
Mob: +41 78 9086258
http://www.swissapproval.ch
 Licensed by IQCS Certification Sdn. Bhd.

DAY FIVE
TIME SUBJECT

08.30 – 08.45 Daily Course Recapitulation & Students Feedback

08.45 – 10.15 Exercise: Opening Meeting, Audit, Audit Reporting, Closing Meeting & Follow Up Audit Role
Plays (Stage 2)

10.15 – 10.30 Coffee Break

10.30 – 12.30 Exercise: Opening Meeting, Audit, Audit Reporting, Closing Meeting & Follow Up Audit Role
Plays (Stage 2) (Continued)

12.30 – 13.30 Lunch

13.30 – 14.30 Exercise: Opening Meeting, Audit, Audit Reporting, Closing Meeting & Follow Up Audit Role
Plays (Stage 2) (Continued)

14.30 – 15.30 IRCA Certification Scheme for Auditors of Management Systems

15.30 – 15.45 Coffee Break

15.45 – 16.00 Course Summary & Preparation for Examination

16.00 – 18.00
Written Examination

18.00 End of Training

Swiss Approval International S.A., HQ Via Livio 12, CH-6830, Chiasso, Switzerland
Mob: +41 78 9086258
http://www.swissapproval.ch