Great Place: Community Engagement & Volunteer Officer

Job Title Community Engagement & Volunteer Officer

Full time

Fixed term contract to 31 March 2020

Salary Grade Band 7: £21,843 - £26,157

Section/Team Pilgrim as part of Gloucester’s Great Place

initiative. This is an outward facing post
covering all of Gloucester

Reporting to Community Engagement Manager

Reporting to job holder N/A

Date of issue March 2018

Overall Purpose of Post

To be responsible for the delivery of a co-ordinated volunteering programme to support

Gloucester City’s Great Place vision.

In particular this will include recruiting, training and co-ordinating volunteers to:
 support the running and development of the city’s Festivals and Events;
 provide wider access to and engagement with heritage buildings and spaces;
 facilitate the development of a Local List and Know Your Place record

To ensure that the range and diversity of volunteering opportunities are maximised (for
instance helping with educational events; designing leaflets; administration; acting as a
charity trustee; being a committee secretary; marketing; research and information
gathering) both to attract a broad demographic of volunteers and to provide strong support
to the city’s heritage and cultural organisations

Health and Safety

It is a general duty of all Cathedral staff to ensure they are familiar with the Health and
Safety Policy and to adhere to it at all times.

Please note that this post will require some evening and weekend working with Time
Off in Lieu to accommodate

This post is funded through the Great Place scheme.

Gloucester Great Place is supported by the National Lottery through Arts Council England and the
Heritage Lottery Fund. The project is managed by Gloucester Culture Trust.
 Responsibilities and
Accountabilities
1 Develop volunteer roles to assist
with Local List nominations and
wider heritage awareness (including
Know Your Place)
Recruit and provide training to allow
assessment of nominations for the
local list.
2 Develop new volunteer roles for
festival , events and year round
cultural and heritage activities
(including shorter and micro
opportunities targeting younger
volunteers)
3 Develop and implement mechanism
to identify volunteering
opportunities with Festival
organisers and Heritage Forum
members, as well as to promote
other opportunities through key
networks
4 Support festival organisers and
Heritage Forum members with best
practice volunteer management
advice and training
Nature and Scope of Role
 Development of new volunteering role
descriptions
 Work alongside Great Place and other
partners to grow and diversify the current
heritage volunteer body
 Co-ordination and promotion of short training
courses to support volunteer Local List and
other assessments (courses to be run by
others)
 Monitoring and review of Volunteer
programme to ensure continuous
improvement
 Development of new volunteering role
descriptions
 Work alongside Great Place and other
partners to grow and diversify the current
events volunteer body including:
o Creating effective marketing materials
and a communications plan for attracting
and recruiting volunteers with diverse
backgrounds
o Engaging local employers to consider
volunteering as helping create a better
city and also to see it as a staff
development opportunity.
 Co-ordination and promotion of short training
courses to support volunteer involvement
including e.g. Health & Safety (courses to be
run by others)
 Monitoring and review of Volunteer
programme to ensure continuous
improvement
 Liaison with heritage organisations to recruit
dedicated Great Place volunteers and to
develop shared volunteer programmes and
protocols
 To investigate and organise relevant internal
and external training for volunteers
 Evaluate training through feedback and
consultation making recommendations for
improvement as required
 Deliver internal training as required
 To meet festival organisers, Heritage Forum
members and others to ensure full
understanding of volunteer roles needed
 To assist with training by co-ordinating (and
delivering) at city level
 Responsibilities and
Accountabilities
5 To manage efficient administrative
processes and procedures that
support volunteer activity to
maximise the effectiveness of the
Great Place programme, including
embedding new volunteering
practices
6 Work with organisations involved in
the Great Place scheme - including
the Heritage Forum - to develop and
deliver community engagement
activities to promote heritage
awareness
Nature and Scope of Role
 Thorough and robust interviews and
reference checks including the
administration of DBS checks, when required
 Managing and updating volunteer database
records
 Developing and delivering a Great Place
volunteer induction
 Taking ownership of all communication
relating to volunteers for Great Place
 Organise heritage related community events
and activities in partnership with key
interested parties
 The above activities to include definitive
wellbeing outcomes linked to heritage
 Actively promote events and activities within
relevant community group networks and to
the general public
 Support on-going marketing and publicity for
Great Places events and activities
 Person Specification

Attributes Essential Desirable

General  Be in sympathy with the  DBS clearance

aims and ethos of the Great
Places scheme

Qualifications  Degree level or equivalent  Teaching / Training

and Training qualification e.g. QTS
/ PTTLs / Train the
Trainer
Experience  Volunteer management  Working in a
 Experience of delivering community / heritage
training context for 3 years or
 Developing on-line and hard more
copy training resources for
volunteers
 Partnership working and  Organising events
networking with other
providers

Knowledge,  A knowledge of current

skills and issues and best practice re.
abilities volunteers and volunteering
programmes
 Excellent communication
skills
 Excellent interpersonal skills
 Excellent writing skills
 Ability to work unsupervised
 Ability to work
independently and as part
of a team
 Good level of computer
literacy and IT skills,
including a good working
knowledge of Microsoft
systems, internet and email

Personal  Excellent interpersonal skills  Creative and inspiring

Qualities in particular warmth, tact, individual
discretion, diplomacy,  Commitment to
empathy and imagination continual professional
 Excellent influencing and development
motivational skills
 Highly organised