ACADEMIC SERVICE QUALITY AND STUDENT SATISFACTION IN UCAM

Dear students,
Your cooperation is required to answer this questionnaire for the purpose of assessing the level
of satisfaction of academic service quality in Kolej Universiti Agrosains Malaysia (UCAM).
This questionnaire data will be used for reasearch purposes only. Only a complete survey for
each student will be considered in the analysis of this study. Your cooperation in completing this
questionnaire is highly appreciated and preceded by thanks.
Section A : To review the background of respondent.

Instruction : Please tick (/) where is appropriate.

1. Gender : [ ] Male [ ] Female

2. Program :

[ ] Master of Business Administration [ ] Diploma in Livestock Production

[ ] Bachelor of Landscape [ ] Diploma in Accounting
Management [ ] Diploma in Entrepreneurship
[ ] Bachelor of Agriculture Science [ ] Diploma in Agribusiness
[ ] Bachelor of Accountancy [ ] Diploma in Islamic Finance
[ ] Bachelor of Business [ ] Diploma in Business Management
Administration (Agriculture [ ] Diploma in Business Management
Management) (UPM)
[ ] Bachelor Of Business Technology [ ] Diploma in E-Business
(Hons.) In Computer [ ] Diploma in Computer Networking
Entrepreneurial Management [ ] Diploma in English for
[ ] Diploma in Landscape Communication
Management [ ] Diploma of Rural Development
[ ] Diploma in Agriculture Science
[ ] Diploma in Plantation
Management

3. Year of study :

[ ] 1st year
[ ] 2nd year
[ ] 3rd year
[ ] 4th year
Section B : To determine the student’s satisfaction towards lecturer’s teaching quality.

Please indicate to what extent you agree or disagree with the following aspects of your learning
experience while studying at UCAM. Please tick (/) where is appropriate.

Disagree

Disagree
Strongly

Strongly
Neutral

Agree

Agree
1 2 3 4 5
1. Lecturers are experts in the subject matter.
2. Lecturers always prepared for class.
3. Lecturers introduced topics appropriately.
4. Lecturers taught the course content in a clear and
organized way.
5. Lecturers use a variety of teaching and learning
methods.
6. Lecturers’ voice level, rate of speaking and behavior
are conducive to learning.
7. Lecturers make the subjects interesting.
8. Lecturers encourage student participant in classes or
groups.
9. Lecturers set standards and due dates for assignments
that are clear, fair and reasonable.
10. Lecturers returned assessed work within a reasonable
time.
Section C : To determine the student’s satisfaction towards academic program quality.

Please indicate to what extent you agree or disagree with the following aspects of your learning
experience while studying at UCAM. Please tick (/) where is appropriate.

Disagree

Disagree
Strongly

Strongly
Neutral

Agree

Agree
1 2 3 4 5
11. UCAM offers a wide range of program with various
specializations.
12. The program adequately developed my subject
knowledge.
13. The program has clear learning outcome that are
supported by relevant coursework.
14. The program offers good selection of courses.
15. The courses and learning activities in my program are
directly relevant to my career goals.
16. The program adequately developed student soft skills.
17. The program stimulates entrepreneurial thinking.
18. The program prepares me to adapt to future trends
within field.
19. The program gives me competitive advantage in job
market.
20. The program is accredited and approved by local
accreditation and approval authorities.
Section D : To determine the student’s satisfaction towards quality of educational
resources.

Please indicate to what extent you agree or disagree with the following aspects of your learning
experience while studying at UCAM. Please tick (/) where is appropriate.

Disagree

Disagree
Strongly

Strongly
Neutral

Agree

Agree
1 2 3 4 5
Teaching facilities
21. UCAM has adequate lecture rooms and halls.
22. Lecture halls and rooms have enough chairs of
acceptable quality.
23. Lecture rooms have quality equipment (eg. overhead
projector, boards).
24. UCAM has adequate teaching laboratory facilities.
25. UCAM has adequate computers for ICT lesson
practicals.
Library service
26. The library provides a conducive environment for
study.
27. The library has convenient opening and closing hours.
28. Library staff are friendly and helpful.
29. The library has textbooks that lecturers recommend for
my course.
30. The range of professional journals is sufficient.
ICT Services
31. The availability of open computer labs is sufficient to
meet student need.
32. Computer and software available on campus are
suitable for student needs.
33. Computer and software for student need is latest and
 updated.
34. Internet access is available for student.
35. WIFI is accessible accross campus.
Social Life Facilities
36. Co-curricular activities (i.e clubs and societies) is
provided for students.
37. Sports facilities are available for the student in the
campus.
38. The student centre is confortable place for students to
spend their leisure time.
39. Various programs are conducted to maximize student
potential.
40. Student is welcome to organize relevant program or
activity on and off-campus.
Advising
41. Academic advisor is accessible.
42. Academic advisor allocate sufficient time for
consultation.
43. The information provided by academic advisor is
usefull.
44. The career advice that I get is useful.
45. The internship advice that I received is useful.
Lecturers are willing to provide assistance in academic-related areas.

1. Lecturers have clearly explained the course learning outcome, assignments and assessment
criteria.
2. Lecturers was available during his/her scheduled time.
3. Lecturers shows respect for all students.
Pelajar yang dihormati,

Kerjasama anda diperlukan untuk menjawab soal selidik ini bagi tujuan tinjauan tahap kepuasan
terhadap kualiti perkhidmatan Kolej Universiti Agrosains Malaysia (UCAM). Data soal selidik ini
digunakan untuk tujuan penambahbaikan kualiti perkhidmatan juga digunakan untuk tujuan
ilmiah dan profesional. Hanya tinjauan yang lengkap bagi setiap pelajar akan dipertimbangkan
dalam analisis kajian ini. Kerjasama anda dalam melengkapkan soal selidik ini sangat dihargai
dan didahului ucapan terima kasih.