1 What foreign transaction you use

Transaction Frequency
Buying 69
Selling 31
Total 100

Foreign exchange transaction

31%
buying
69% selling

2 What foreign exchange service you want

Foreign exchange service Frequency

Foreign currency 70
Wire transfer 5
Foreign currency demand draft 11
Traveller’s cheque 14
Total 100
 Foreign exchange service customer want

14%
foreign currency
11%
wire transfer of money
70% foreign currencydemand draft
5% traveller's cheque

3 How much you are satisfied with the foreign exchange rate

Foreign exchange rates Frequency

Highly satisfied 12
Satisfied 38
Moderately satisfied 29
Dissatisfied 13
Highly dissatisfied 8
Total 100

Foreign exchange rates

8% 12% highly satisfied

13%
satisfied

38% moderately satisfied

29%
dissatisfied
highly dissatisfied
4 How much you are satisfied with the accessibility of the branch visited

Accessibility of the branch visited Frequency

Highly satisfied 19
Satisfied 28
Moderately satisfied 41
Dissatisfied 3
Highly dissatisfied 9
Total 100

Accessibility of the branch visited

3%
9% 19% highly satisfied
satisfied

41% 28% moderately satisfied

dissatisfied
higly dissatisfied
5 How much you are satisfied with the accuracy in documentation

Accuracy in documentation Frequency

Highly satisfied 24
Satisfied 32
Moderately satisfied 23
Dissatisfied 21
Highly dissatisfied 0
Total 100

Accuracy in documentataion

0%
highly satisfied
21% 24%
satisfied

23% moderately satisfied

32%
dissatisfied
higly dissatisfied
6 How much you are satisfied with the time taken by the staff to complete their requirement

Time taken to complete the Frequency

requirement
Highly satisfied 27
Satisfied 37
Moderately satisfied 23
Dissatisfied 13
Highly dissatisfied 0
Total 100

Time taken

0%
13% highly satisfied
27%
satisfied
23%
moderately satisfied
37%
dissatisfied
higly dissatisfied
7 How much you are satisfied with the clarification given to the queries

Clarification for the queries Frequency

Highly satisfied 21
Satisfied 33
Moderately satisfied 35
Dissatisfied 10
Highly dissatisfied 1
Total 100

Clarification for queries

1%
10% 21% highly satisfied
satisfied
35% moderately satisfied
33%
dissatisfied
higly dissatisfied
8 How much you are satisfied with the accuracy in documentation

Accuracy in documentation Frequency

Highly satisfied 24
Satisfied 32
Moderately satisfied 23
Dissatisfied 21
Highly dissatisfied 0
Total 100

Accuracy in documentataion

0%
highly satisfied
21% 24%
satisfied
23% moderately satisfied
32%
dissatisfied
higly dissatisfied