Date of Establishment 2006

Revenue Not Available

Market Cap Rs. 370,687.7 crores (April 11, 2008) (Reliance Industries Ltd.)

Address Reliance Industries Limited, Makers Chambers - IV, Nariman

Point, Mumbai 400 021, Maharashtra, India

Branches Chennai, New Delhi, Hyderabad, Jaipur, Mumbai, Chandigarh,

Ludhiana, Orissa, UP and West Bengal

Management Team Mukesh D. Ambani - Chairman & Managing Director

Nikhil R. Meswani - Executive Director
Hital R. Meswani - Executive Director
H.S.Kohli - Executive Director
Ramniklal H. Ambani
Mansingh L. Bhakta
Yogendra P. Trivedi
Dr. D. V. Kapur
M. P. Modi
S. Venkitaramanan
Prof. Ashok Misra
Prof. Dipak C Jain
Dr. Raghunath Anant Mashelkar

Overview Reliance Fresh falls under Reliance Industries. It is the first retail
venture of the Group. The company offers fresh fruits and
vegetables, staples, groceries, fresh juice bars, FMCG products
and dairy products and non-vegetarian items. Reliance
Industries has invested nearly Rs. 3,000 crores to expand the
Reliance Fresh stores. Reliance Fresh directly buys stock from
the farmers to cut down on the wastage. The stores work on The
Ranger Format which means selling of fresh vegetables to the
road sellers. Reliance Retail has signed a pact with Apple for the
establishment of a chain of Apple Specialty Stores branded as
iStore, starting with Bangalore.
Kolkata/New Delhi: Reliance Industries Ltd has suspended plans to open Reliance
Fresh stores in Kolkata, days before the two stores were to open and a year after it
began seeking state government approvals for the agri-retail chain.

“We will open the stores only when we feel there is protection to our people and our
property,” said Raghu Pillai, president of Reliance Retail Ltd, the retail arm of the
Mukesh Ambani-led conglomerate. The two stores were part of a Rs2,000 crore agri-
retail plan by Reliance for West Bengal.

The plan included 145 stores, six central processing centres, nine distribution centres
and 23 collection centres for fresh produce.

The decision stems from mob attacks on the stores and is the second major setback
to Reliance’s ambitious roll-out of retail stores across India.

Last week, the Uttar Pradesh government unexpectedly ordered the closure of
Reliance Fresh stores in the state, citing law and order issues and pending a state
government study of the impact of organized retail on small traders and wholesalers.

While there has been opposition to organized retail in the past—including an ongoing
study ordered by Prime Minister Manmohan Singh at the request of Congress
president Sonia Gandhi—Reliance has methodically continued to open stores, at least
until now.

In West Bengal, the company has decided to hold back on the roll-out until the
situation improves.

Asked if there is a new timetable for the stores to open, Pillai would only say, “We
are still evaluating the date.”

The troubles come even as Reliance has recently named a new CEO, Avdesh Singh,
for its retail operations in West Bengal. He replaces Aloke Malik, who has joined the
Aditya Birla group in Bangalore.

On 19 August, 50 activists of the Forward Bloc, which, in fact, is a constituent of the

same Left Front that has approved the licences for the stores, attacked a proposed
store in the north of the city.

This was followed by another proposed store in the suburbs getting vandalized by
members of the state’s opposition party, the Trinamool Congress.

Notwithstanding any innovative government approvals that Reliance has obtained to

open the outlets, “We strongly oppose the entry of the Reliance group in West
Bengal’s agri-retail market,” insists Naren Chatterjee, a member of the Forward Bloc
and chairman of the West Bengal Agricultural Marketing Board.

He is openly threatening more mob violence targeted at the company, saying that
his party workers will demolish all future Reliance Fresh outlets in the city even as
the Forward Bloc works towards reversing the decision to let the chain operate in the
state.

Meanwhile, the state machinery is conceding ground. A bureaucrat with the state’s
food processing and horticulture department, who did not want to be identified amid
the controversy, admitted that it may still be a long haul before Reliance Fresh can
roll out in Kolkata.

On 18 August, Mint reported that the West Bengal government is in the process of
amending its Agricultural Produce (Marketing) Regulation Act, which will allow
organized retailers in the private sector to directly procure and sell farm produce
from the farmers.

The state’s food processing and horticulture department and the land and land
reforms department have also cleared Reliance’s plans for setting up six distribution
centres across the state, each involving 100 acres of land.

This, in effect, has skirted the resistance being put up by the state agricultural
marketing department, run by members of the Forward Bloc, who were opposing the
grant of licences to Reliance to procure and sell agricultural produce in the state.

The clearances given by the two departments—run by members of the Communist

Party of India (Marxist), the majority constituent of the Left Front government—
haven’t gone down well with the Forward Bloc’s Chatterjee.

KOLKATA: Mukesh Ambani seems to be losing patience with Bengal. Frustrated with
the continued inability to open stores despite repeated assurances from CM Buddhadeb
Bhattacharjee, Reliance Retail has asked its local franchisees to lay off 400 staff who
were supposed to man the older Ambani's stores in the state. "Those being sacked were
not directly employed by Reliance Retail, but their livelihoods were dependent on it since
company was paying their salaries to the franchisees," sources said.

Company officials declined to comment. In the past, the firm had handed over pink slips
in Orissa where too the company had encountered similar resistance. Reliance Retail had
started moving goods out of some of its under-construction outlets in Kolkata earlier this
month. "What has happened is very sad. Those being sacked are victims of the whim of a
large corporate," Forward Bloc state secretary Ashok Ghosh said. "We will try to arrange
alternative jobs for them," he added. The strident opposition of the Forward Bloc has
been one of the main factors responsible for Reliance Retail having a rough ride in the
state from the beginning. Forward Bloc leader Naren Chatterjee, who heads the state's
agricultural marketing board, has steadfastly refused to give the company the mandatory
Agricultural Produce Marketing Committee (APMC) licence, which is necessary to sell
farm produce at its stores.

Incidentally, Forward Bloc supporters had also participated in the vandalism of two
under-construction Reliance Retail outlets in Kolkata last month. The Forward Bloc,
though, has had no problem so far with other local retail players. "The Reliance lay-off is
engulfed in mystery. It could even be a pressure tactic to stop opposition to the
company's plan," RSP leader and PWD minister Kshiti Goswami said. The RSP is also
opposed to the entry of big industrial houses in retail.

Read more: Reliance sacks 400 employees in Bengal - The Times of India
http://timesofindia.indiatimes.com/india/Reliance-sacks-400-employees-in-
Bengal/articleshow/2417875.cms#ixzz10BO3HVtd
Reliance's annual report was ranked 23rd in Asia and first among Indian companies. Rolta India [ Get
Quote ], ranked 25th in Asia, occupied the second place among Indian companies, while Infosys [ Get
Quote ] was placed fourth among the Indian companies on the list.

A total of 15 Indian companies found a place in the published list of 105 companies.

CFO Asia did the annual report survey in partnership with a Belgium based reports evaluator,
Enterprise.com, part of US based Corporate Essentials.

The survey judges the annual reports of the companies in various categories such as business overview,
executive statement, financial highlights, financial review, governance, risk factors, social and environmental
responsibility, design and visual, and report theme.

In Asia, Japan [ Images ]'s Sony Corp was ranked the first, while CLP Holdings of Hong Kong occupied the
second place, followed by United Overseas Bank of Singapore has secured the third place for the best
annual reports.

Japan had the highest number of companies on the list, with 30 out of the 105 companies on the list. Hong
Kong was at the second place with 22 companies, India third with 15 companies and Singapore fourth with
12 companies finding a place in the list.

This year 144 companies from all over Asia participated in the survey. Of the 144 companies only 40
companies achieved half the maximum score, and only 5 Indian companies featured in this list of 40.

Reliance's 2001-02 annual report, though, was slightly delayed and released only in October 2002. A
Reliance spokeperson said that the delay was on account of the merger of Reliance Petroleum [ Get Quote ]
Limited with Reliance Industries Limited whose approval was granted only in September by the Gujarat High
Court.

The 2001-02 annual report was designed as a tribute to Dhirubhai Ambani [ Images ], founder chairman of
Reliance, who had passed away in July 2002, with the first 23 pages of the annual report featuring him.

The rest of the report has been split into two parts: financial statements, auditor reports, director reports etc
which formed the statutory requirement and analysis, graphs and other details which were the non-statutory
details.
It is non-statutory part where Reliance scored over its peers. Graphical representations and charts were
plentiful in order to help readers understand the numbers better.

"There were lots of graphs in the report. We had given turnover, total no of employees, key ratios like
earnings per share, profit after tax, dividend per share in graphical detail over the last 10 years to help
readers do a comparative analysis," says a Reliance spokesperson.
Under the non-statutory part, Reliance had carried reports of the major developments in the company last
year, including the acquisition of IPCL [ Get Quote ], the merger of RPL with RIL and the corporate
governance initiatives that were undertaken.
The total report was 115 pages, with 70 pages dedicated to statutory requirements and the tribute to
Dhirubhai Ambani and 45 pages to management discussions, analysis and other initiatives of the company.

Ranked number four, the Infosys Technologies' annual report too has long been considered as a single stop
for everything you always wanted to know about India's best-run company. Its report has been hailed by
Nasdaq as a benchmark in corporate transparency.

Infosys' annual reports is also high on detail revealing information like what percentage of applicants receive
offers from the company, how the average age of the employees has changed, an education index of its
staff and even a breakdown of the value added per software engineer.

Best annual reports in Asia:

Company Country Score

1 Sony Japan llll

2 CLP Holdings Hong Kong lllw

3 United Overseas Bank Singapore lllw

4 DBS Group Singapore lllw

5 IOI Corp Malaysia lllw

Best annual reports in India:

Company Asia Rank Score

1 Reliance Industries 23 llw

2 Rolta India 25 llw

3 Hindalco Industries [ Get Quote ] 35 llw

4 Infosys Technologies 36 llw

5 Indian Rayon 37 llw

6 Indo Gulf 38 llw

7 Indian Aluminium 53 ll

8 Grasim Industries [ Get Quote ] 54 ll

9 Dr. Reddy's Laboratories 65 ll

10 Bharat Petroleum 68 ll

11 Wipro [ Get Quote ] 78 ll

12 Hero Honda [ Images ] 86 lw

13 SSI 90 lw

14 Ranbaxy Laboratories [ Get Quote ] 97 lw

15 Larsen & Toubro 100 lw

Our core belief at Reliance is to nurture our customers and help them grow. We
provide them comprehensive solutions backed by world class and proven services at
every stage and round the clock. These include project identification, new product
design, product and market development, raw material selection and testing beside a
host of 'industry specific' solutions.

We at Reliance are inspired by a sole objective: to help you build a better business -
one committed to excellence.

In pursuit of our above goals, Reliance, over a period of time has painstakingly built
a highly specialized and dedicated team of technical and commercial experts who
provide round the clock support, to its existing customers and potential
entrepreneurs as well. The knowledge and core competency that Reliance has
acquired and developed over the years in the Polymer business has made it a major
force globally.

At its core is the Polymer Research and Technology Centre (PRTC), where the
emphasis is on addressing the diverse needs of its customers and facilitating value
added performance.

Our expertise is extensively offered to help develop products and markets from
'concept to fruition' and beyond. It's our people what sets us apart.
There's more to Reliance Polymers than just delivering great products. There's an
underlying relationship of mutual trust and cooperation with associates and
customers. There's a stringent pro-active quality control procedure. There's a firm
commitment on following Safety, Health & Environment measures. There's a
responsibility towards creating & ensuring a safe and clean environment. The list is
endless…

The ISO-9001-2000/ISO-14001 accreditation has not only ensured providing

superior quality products and services but also fetched several national/international
awards beside global approvals from multinational companies.
The Reliance Hazira QA / QC Laboratories are accredited by National Accreditation
Board for Testing & calibration Laboratories (NABL), Dept. of Science &
Technology, Govt. of India for testing in accordance with ISO / IEC 17025
Standard. This lends credence to the international levels of competence and quality
our products offer to customers worldwide.
Total Customer Satisfaction, is what we strive for at Reliance. And with Rishta - the
360* customer-focused approach ( Read more at Infinite Opportunities), Reliance
ensures sustainable quality through automated systems, emphasis on complaint
resolution, quality circles and adoption of programs such as "Six Sigma".
At Reliance Polymers there is a commitment to provide Innovative products and
services that bring total satisfaction and considerable value to customers.
 At Reliance, our philosophy is to 'be where the customer is'. Our customers are ensured of easy reach of
both our products and services round the clock. This is facilitated through over 150 marketing outlets in
India alone, supported by a national network of Regional and Sales offices and several overseas offices
across the globe. Our teams of skilled technical and development personnel are available to provide
assistance at every stage.

In order to provide both commercial as well as technical support to our customers, the SAP R3 and
Business Information Warehouse Systems are implemented across all Reliance Polymer plants and office
locations to ensure seamless integration of financial, material, sales and distribution transactions. The latest
IT-enabled services support the management of the polymer supply chain. Thus, Reliance Polymers is
within your instant reach 24x7, 365 days a year.

Currently Reliance Polymer grades are not only well accepted in Indian market but also exported to more
than 60 countries world-wide. Our Exports Business office in Mumbai, India, oversees these operations
supported by overseas stock points and offices in the UK, Turkey, UAE, Indonesia, Vietnam and China.

Strong technology portfolio, a vast pool of highly skilled & knowledgeable sales
personnel, extensive technical support network, advanced research & technology
facilities and intellectual capital - these are few of our strengths that provide solutions
and help transforming your ideas into newest opportunities.
At Reliance we have a 360º Partnership- a customer focused approach that ensures
sustainable growth across the value chain. Read more...

Rishta

The 360º Partnership aims to give Reliance Polymers, a human face through its
customer interface called 'Rishta'. The primary objective of this initiative is sharing of
knowledge & experience across markets and sectors with our associates through
Customer Meets.

Click on image to enlarge.

This partnership also provides the following support to our customers and potential
entrepreneurs:
1. Sectoral Support - Provide support across various sectors like Packaging,
Agriculture, Automotive, Housing, Health care, Water and Gas Transportation and
Lifestyle beside process-focused and development support, from 'molecule to
marketplace'

2. Knowledge Sharing- Provide case studies, white papers, manuals, guides, technical
information etc.

3. Entrepreneur Development Programs - Assist entrepreneurs in setting up facilities

for polymer processing and providing technical, financial and manufacturing know-
how.

Polymer Research and Technology Centre (PRTC)

Research and Technology (R&T) development is an integral part of Reliance Polymers

strategy for achieving growth, business profitability and sustainability. The Polymer
Research and Technology Centre (PRTC) spearheads the development of advanced
technologies in strategic business units and drives new product/application
development through innovation. In addition, PRTC also helps in de-bottlenecking of
polymer manufacturing plants for higher productivity & performance. Strong emphasis
on Intellectual property creation is a key focus for PRTC..

The Department of Science & Industrial Research (DSIR) has recognized PRTC as an
in-house R&D wing of Reliance Polymers.

PRTC has a highly qualified technical workforce including polymer engineers &
scientists, physicists, chemists, chemical engineers and technicians. Many scientists
who work for PRTC have an advanced degree at a doctoral level.

The work done at PRTC is presented regularly in several international and national
conferences. In addition, PRTC also organizes presentations to individual industries,
conducts workshops, participates in customer relationship management
programs/meetings and organizes conferences on key areas of interest in polymers.

PRTC has many groups across various locations based on a "Centre of Excellence"
concept. The groups are involved in research and technical development on various
areas of polymer technology. Some of these groups include the following:

Materials & Engineering Research (M & ER)

R & D Hazira
R & D Vadodara
Product - Application Technology (P-AT)
Collaborative Research programs of PRTC:

PRTC participates in various collaborative projects in India and abroad. Research

Alliance Agreements have been signed with various entities like the IITs (Mumbai,
Delhi & Chennai), NCL, V-Life Sciences (Pune), UICT (Mumbai) & Stanford
University (USA) etc. to pursue basic research and technological developments in the
areas of nano-composites, polymer processing, next generation packaging materials,
high value chemicals, biodegradable polymers, polymer additives etc. PRTC is also
partnering with CSIR in the New Millennium India Technology Initiatives (NMITLI)
projects.

Management of Knowledge & Intellectual Property (IP) Rights in PRTC:

The centres of excellence present at various PRTC sites are continuously generating
and protecting intellectual property for the benefit of polymer business and customers.
Already patents in the areas of catalysts & processes for synthesis of monomers for
polyolefin and also on value added products from polymers have been filed. Specially
equipped, dedicated cells for IP and Knowledge Management are operational at all
PRTC locations.