Charles Alexander Williams

11261 Crawford Street (910) 610-5497

Laurinburg, North Carolina 28352 cawilliams@student.richmondcc.edu

Work Experience
The Computer Hospital of Laurinburg 1301 Xway Road
Computer User Support Specialist / Intern Laurinburg, NC 28352
03/2012 - 04/2013
• Oversee the daily performance of computer systems.
• Answer user inquiries regarding computer software or hardware operation to resolve
problems.
• Enter commands and observe system functioning to verify correct operations and
detect errors.
• Set up equipment for employee use, performing or ensuring proper installation of
cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment,
following design or installation specifications.
• Read technical manuals, confer with users, or conduct computer diagnostics to
investigate and resolve problems or to provide technical assistance and support.
• Prepare evaluations of software or hardware, and recommend improvements or
upgrades.

Education
Scotland High School Laurinburg, NC
High School Diploma 2006 - 2010

2.7 GPA

Richmond Community College Hamlet, NC

Associate 01/2015 - 07/2016
The Arts
3.6 GPA
Skills
• Reading Comprehension
• Active Listening
• Speaking
• Critical Thinking
• Instructing
• Writing
• Monitoring
• Active Learning
• Coordination
• Service Orientation
• Social Perceptiveness
• Complex Problem Solving
• Judgment and Decision Making
• Time Management
• Learning Strategies
• Troubleshooting
• Quality Control Analysis
• Systems Analysis
• Systems Evaluation
• Persuasion
• Negotiation
• Operation Monitoring
• Equipment Maintenance
• Repairing
• Mathematics
• Science
• Dependable
• Works well under pressure
• Organized
• Creative
• Motivated
• Energetic
• Task oriented
References
Morgan Cain Richmond Community
Instructor College
cmcain@richmondcc.edu 1042 W Hamlet Avenue
910-410-1758 Hamlet, NC 28345

Ian Allred Richmond Community

Instructor College
jiallred@richmondcc.edu 1042 W Hamlet Avenue
910-410-1914 Hamlet, NC 28345

Jennifer Murray Richmond Community

Instructor College
jcmurray@richmondcc.edu 1042 W Hamlet Avenue
910-410-1931 Hamlet, NC 28345