Email 1

From: mneiray@hotmail.com
To:
Subject: profits problems
Dear Lizbeth
I am writing regarding the profits problems in our company, and to ask you to convoke
the heads of each area to a meeting that will be held this Friday at 3 pm. Please confirm
to me when evereting is ready.
Yours sincerely
Mercy Neira
CEO

Email 2
From: David, marketing area
To: Lizbeth assistant
Subject: Urgent meeting
Dear engineer David
I am writing to inform you the CEO convoked to a meeting to the heads of the areas,
this going to be held on November 19 at 3 pm. Please confirm your assistance.
Yours sincerely
Lizbeth Orellana
CEO s assistant

Email 2
From:
To:
Re: Assistance confirmation
Dear Miss Lizbeth Orellana
I am writing because I can not make it at 3 pm, I have a really important appointment
with the doctor, I will be there at 3:30. Thanks.
Yours sincerely
David Carabajo
Marketing manager

Call 1
Paola: hello
Lizbeth: good morning its Lizbeth, I’m calling because it was convoked to a meeting
because the problems with the profits are not solve yet
Paola: ok and when is it?
Lizbeth: this Friday, at 3pm
Paola: ok, that’s fine
Lizbeth: thank you goodbye
Paola: goodbye

Call 2
Javier: hello, its Javier
Lizbeth: Good morning engineer Javier its Lizbeth the assistant of the CEO, the reason
I calling it’s going to be performed a new meeting this Friday at 3 pm
Javier: ok thank you, I’ll be there
Lizbeth: good bye
Javier: bye

Call 3
Rosa: hello, this is Rosa

Lizbeth: good morning, my name is Lizbeth, the assistant of the CEO, the reason I’m
calling it’s because the CEO convoked to a meeting to the heads of the areas, this going
to be on November 19 at 3 pm
Rosa: ok I’ll be there, good bye
Lizbeth: good bye

Meeting
Lizbeth (assistant): Good afternoon, welcome to the meeting number 3, the objective
of this, is attend things about the profits of the 3 last months. I give the floor to our
CEO.
Mercy (CEO): Can we start please? ok, I need information about the financial
statements so let’s start with the finance area.
Paola (finance area): good afternoon the results of the reports indicates a decrease of
the utility from July to September. I observed that in the production area exist a poor
handling of the materials.
David (marketing area): sorry for been late
Lizbeth (assistant): ok let’s back to the point, Javier you are the responsible of the
production area, what’s your view?
Javier (production area): I think human resources is not hiring adequate staff.
Rosa (human resources): I don’t agree
Lizbeth (assistant): could you let him finish, please?
Javier (production area): in my opinion the staff lately hired don’t have the necessary
skills for doing a good job and they waste materials.
Lizbeth (assistant): Rosa, please give us your view
Rosa (human resources): I see what he means but we hire the staff with the necessary
requirements so in my opinion the problem is in the marketing area because they are not
accomplish with their functions when promoting the new product.
Lizbeth (assistant): David as a representant of marketing area, are you agree?
David (marketing area): we made a promotion and publicity of the product and it had
a good reception, but we have complaints from the costumers because they say that the
product is not the same as advertising.
Lizbeth (assistant): ok those was the opinion of all, so let’s move to the conclusions
and decisions from the CEO.
Mercy (CEO): according to the discussion in this meeting I conclude that the operation
area is not doing his job properly and this is causing profits go down, I decide that this
area will be monitored and supervised.
Lizbeth (assistant): ok if anyone don’t have other annotations this is the end og the
meeting. Thankyou