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  • Gamsis - Flow Chart

    Uploaded by

    Mario Konsachristian
    10 views1 page
    This flowchart shows the steps taken when answering a customer service phone call. The agent greets the caller and asks if they need product info, help placing an order, or have another issue. Based on the response, the agent either provides assistance or transfers the caller to the appropriate department to handle sales, billing, or technical support issues.

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    Gamsis - Flow Chart

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    This flowchart shows the steps taken when answering a customer service phone call. The agent greets the caller and asks if they need product info, help placing an order, or have another issue. Based on the response, the agent either provides assistance or transfers the caller to the appropriate department to handle sales, billing, or technical support issues.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    10 views1 page

    Gamsis - Flow Chart

    Uploaded by

    Mario Konsachristian
    This flowchart shows the steps taken when answering a customer service phone call. The agent greets the caller and asks if they need product info, help placing an order, or have another issue. Based on the response, the agent either provides assistance or transfers the caller to the appropriate department to handle sales, billing, or technical support issues.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Start

    Answer Phone

    Product info, or help


    Other
    placing order
    How can we
    help 1

    Customer
    Service
    Shipping Billing
    What is the 2
    problem

    Problem with product?


    Take name and company

    Take name and company

    Transfer to Sales
    (ext. 2203) Transfer to help desk
    (ext. 2217)

    Finish
    Finish

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