Best & Worst Laptop Brands 2018

By LAPTOP Editors | April 20, 2018 08:40 am

ORE
Whether you're purchasing a $1,500 gaming laptop or a $200 Chromebook, the brand matters.
That's why we rate the top 10 laptop brands each year, based on their support, design,
innovation, value/selection and, most of all, product quality.

For 2018, Lenovo retained its place for a second year as the best laptop vendor, but it just barely
edged out second-place HP and third-place Dell. Apple, which used to dominate this contest, fell
all the way to seventh place, down from fifth last year.
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1. Lenovo (86/100)
Lenovo takes first place again this year, on the strength of the company's fantastic product
lineup. From the beautiful ThinkPad X1 Carbon, which was the only product to get a perfect, 5-
star review in the past year, to the versatile Yoga 920, Lenovo's laptops earned the most Editors'
Choice awards of any brand. And a full 53 percent of the company's laptops scored 4 or higher.
However, Lenovo's tech support scores declined from last year, and stiff competition from HP
and Dell made this a nail-bitingly close race.
Best Lenovo Laptops | See Lenovo's Full Report Card

2. HP (85/100)
After a banner year, filled with compelling laptops such as the gorgeous HP Spectre x360, the
powerful ZBook 17 and the affordable HP Envy 13t, HP jumped ahead two places from its spot
in 2017 to finish second. With great design marks and the second highest review score, HP gave
Lenovo a run for its money.
Best HP Laptops | See HP's Full Report Card
3. Dell (82/100)
Dell's product portfolio is a mixture of fantastic premium systems, like the Dell XPS 13 and the
awesome Alienware 15, and ho-hum mainstream and budget products. The company earned high
marks for its improved tech support, which assigns users personal tech support people who
follow up with them.
Best Dell Laptops | See Dell's Full Report Card

4. Acer (81/100)
With laptops like the Spin 1 and Aspire E 15 in its lineup, Acer knows how to provide premium
features at bargain-basement prices. The company can also make bold premium products, as
evidenced by the $9,000 Predator 21X.
Best Acer Laptops | See Acer's Full Report Card

4. Asus (81/100)
Thanks to innovative systems like the Zephyrus, Asus is a leader in gaming. With stunning blue
models like the ZenBook UX331UN, indestructible laptops like the Chromebook C213S and
great bargains like the ZenBook UX330UA, Asus is also a leader in design and value.
Best Asus Laptops | See Asus' Full Report Card
6. Microsoft (77/100)
Microsoft makes only a handful of laptops, but all of its systems are first-rate. The company's
innovative Surface Book 2 convertible and the colorful and comfortable Surface Laptop are
highlights.
See Microsoft's Full Report Card

7. Apple (72/100)
Oh, how the mighty have fallen! Apple just doesn't seem as focused on its laptop business as it
used to be. The company did nothing to innovate or even tweak its designs in the past year, and
only one of the company's laptops earned an Editors' Choice award. However, Tim Cook's
company still has the best tech support you can get.

Best Apple Laptops | See Apple's Full Report Card

8. Razer (70/100)
If you're looking for a premium gaming laptop and you have a generous budget, you should look
into Razer, which has some really compelling laptops. Those include the Razer Blade and Razer
Blade Pro. However, if you need something more affordable, you'll have to look elsewhere.
See Razer's Full Report Card

9. MSI (67/100)
MSI is one of the premiere gaming-laptop companies, but it still finds itself in a tie for 10th
place, primarily because of very weak tech support. However, the company still has some very
compelling products, including the MSI GT75VR Titan Pro, which had the best keyboard of any
gaming laptop.
Best MSI Laptops | See MSI's Full Report Card
9. Samsung (67/100)
If Samsung gave its laptops half the amount of love as it gives its phones, the company would
probably fare better. As it stands, Samsung offers a small lineup of laptops that just don't stack
up to the competition. It also has, by far, the least-attractive designs in the industry. However, the
tech support is excellent.

Best Samsung Laptops | See Samsung's Full Report Card

How We Rate Brands

Each laptop brand is assigned a score based on a 100-point scale. Points are awarded in five
categories: Design, Reviews, Tech Support/Warranty, Innovation and Value, and Selection.
Here's what each means.

Reviews (40 points): The most important aspect of any brand is the quality of its products. To
determine a company's Reviews category score, we used the ratings we gave its laptops between
March 1, 2017, and Feb. 28, 2018. We took the average laptop rating for each brand (Laptop
Mag rates on a scale of 1 to 5), converted that average rating to a 40-point scale and then added a
0.75-point bonus for each Editors' Choice award.
Design (15 points): We absolutely will judge a notebook by its cover — and its sides, deck,
bezel and base. Though no two notebooks look exactly the same, each brand has a design
language that cuts across its product lines.
Reviews Design Support & Innovation Value & Overall
Brand
(40) (15) Warranty (20) (10) Selection (15) (100)
Lenovo 38 13 14 7 14 86
HP 35 14 15 7 14 85
Dell 31 11 18 9 13 82
Acer 33 12 14 7 15 81
Asus 30 15 15 6 15 81
Microsoft 34 12 14 8 9 77
Apple 33 11 19 3 6 72
Razer 33 12 14 5 6 70
MSI 31 11 11 6 8 67
Samsung 27 9 17 6 8 67
Tech Support and Warranty (20 points): When you buy a laptop, you want to know that the
manufacturer is going to stand behind that machine and help you with technical problems. We
base this category's score primarily on the ratings from our annual Tech Support Showdown, in
which we go undercover and pose questions to all of the companies, using their phone, web and
social channels. However, 2 out of the 20 points were awarded based on the quality of the
company's standard warranty coverage.
Innovation (10 points): The laptop market is moving fast, and if you stand still, you'll get rolled
over. For the Innovation category, we awarded points based on the brand's ability to move the
market forward by implementing or developing new technologies, as well as by taking risks.
Value and Selection (15 points): How many different kinds of shoppers does the manufacturer
address, and do the products provide good bang for your buck? For this category, we awarded
points for offering a wide range of laptop types (budget, business, gaming, etc.) and for
providing aggressive pricing.