Peter Drucker

• Peter Drucker was born in Vienna, Austria, on November 19, 1909. The household in which he
grew up was one of great intellectual ferment. His parents, Adolph and Caroline, regularly held
evening salons with economists, politicians, musicians, writers and scientists.

• Dr. Drucker radically expanded the concept of management to include a focus on how
businesses operate morally and ethically. The result: his groundbreaking work transformed
modern management into a discipline now taught at business schools and practiced in
companies all over the world. He wrote 39 books and many publications.

• He influenced and created the key concepts of decentralization, privatization, and

empowerment. Drucker was against bureaucratic management and has emphasized
management with creative and innovative characteristics.

• According to him, there are 3 basic functions of a manager which he must perform: making work
productive and the worker motivated; managing social impacts and social responsibilities;
understanding the specific purpose and mission of the institution.

• Management by objectives (MBO) is regarded as one of the important contributions of Drucker

to the discipline of management. MBO includes method of planning, setting standards,
performance appraisal, and motivation.

Quotes of Peter Drucker:

• “The only skill that will be important in the 21st century is the skill of learning new skills.
Everything else will become obsolete over time.”

• “Management is doing things right; leadership is doing the right things.”

• “Quality in a service or product is not what you put into it. It is what the client or customer gets
out of it.”