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S Ebener,a A Khan,a R Shademani,a L Compernolle,a M Beltran,b MA Lansang,c & M Lippman a
Abstract This paper explores the possibility of integrating knowledge mapping into a conceptual framework that could serve as a
tool for understanding the many complex processes, resources and people involved in a health system, and for identifying potential
gaps within knowledge translation processes in order to address them.
After defining knowledge mapping, this paper presents various examples of the application of this process in health, before
looking at the steps that need to be taken to identify potential gaps, to determine to what extent these gaps affect the knowledge
translation process and to establish their cause. This is followed by proposals for interventions aimed at strengthening the overall
process. Finally, potential limitations on the application of this framework at the country level are addressed.
Voir page 641 le résumé en français. En la página 641 figura un resumen en español. .641 ميكن االطالع عىل امللخص بالعربية يف صفحة
a
Knowledge Management and Sharing Department, World Health Organization, 1211 Geneva 27, Switzerland. Correspondence to S Ebener (email: ebeners@who.int).
b
Health Policy Development Planning Bureau, Department of Health, Manila, Philippines.
c
Department of Clinical Epidemiology, College of Medicine, University of the Philippines, Manila, Philippines.
Ref. No. 06-029736
(Submitted: 5 January 2006 – Final revised version received: 25 May 2006 – Accepted: 26 May 2006 )
the large amount of information that therefore decrease the time-to-market of ing health service delivery. The map
could not be easily captured in a single new products.7 Starting from catalogues which resulted from this exercise helped
table or piece of text and already prove of relevant experts or “Yellow Pages”, the the health sector reform team to reduce
vides some possibilities for analysis (e.g. map also included a question tree, exampe the opposition of health worker labour
the identification of hubs corresponding to ples of best practice as well as knowledge unions to the reform.9
the person who is most often consulted). links showing with whom and at what PolicyMaker software 10 is also used
point in the process a person or group in the context of political mapping exerce
Examples of application of should have shared their knowledge. cises in:
The use of this map not only resulted in a • the Dominican Republic, where it
knowledge mapping has been applied in a team-building
reduction of the processing time but in a
The examples from the literature can be effort for the Health Reform Group,
better recognition of the work performed
grouped according to the health-system with support from the Inter-American
by the employees.
levels: policy-making, institutional Development Bank;11
management, technology R&D, clinical • Mexico, where it has been used in an
practice and services, and the commune
The community level
The Hawaii Department of Health used assessment of the political feasibility
nity. Most emphasis is put on the exercise of a major reform of the national
which took place in the Philippines as concept mapping techniques to engage
health system.12 The political analysis
this is the most recent and is also the experts and local stakeholders in definie
was carried out in conjunction with a
closest to the framework presented in ing the community and system factors
comprehensive examination of the
the next section. that affect the behaviour of individuals
epidemiological, economic, organizate
in relation to tobacco, nutrition and tional and financial factors that affect
The institutional level physical activity.8 This exercise allowed health system reform in Mexico.
Examples of knowledge mapping at the them to rapidly define the feasibility and
institutional level are difficult to find, importance of each factor and therefore Philippines
mainly because many of these projects to develop a health improvement plan Another example of mapping at the
are bound by non-disclosure agreements for the state in a timely fashion. policy level is that of the Philippines’
which make them inaccessible to third Department of Health (DOH) which
parties. The policy level took place as part of a “knowledge audit”.
Nevertheless a comprehensive mappe The first example is that of Ecuador, This exercise looked into the knowledge
ping was performed by the Swiss pharme where the US Agency for International assets related to policy-making proce
maceutical company Hoffmann-La Roche Development conducted a political cesses, taking into account some of the
to improve the (knowledge-intensive) mapping exercise in the context of the bureaus and units in the DOH which
process for the approval of new drugs and introducing of new methods of financie were involved in the development of
policy for the health sector reform. Spece
cifically, the study identified the assets
Fig. 1. The knowledge-mapping process of each bureau in terms of databases,
documents, professional knowledge and
links with stakeholders. The study also
1 2 3 4 5 tried to determine how the policies of
Acquire data Manipulate Store data Process Visualize the central office of the DOH would
data data data
trickle down and be adopted by the local
government units.
The knowledge management framewe
Raw data are These raw data The first-order Although the By visualizing
acquired from are manipulated data are then first-order data first-and higher- work that was considered for this exercise
one or more through basic stored in a may be order data in consisted of three layers.
sources; analysis, to central interesting in specific ways, • The core processes of policy development:
through a produce first- database, themselves, and taking these processes represent the organize
survey, for order data that which is often most higher-level into account zational context in which critical infe
example are suitable for referred to as insights are different
formation and knowledge is needed.
generating the knowledge gained by preferences,
knowledge mapping applying higher- knowledge • The five core knowledge activities: these
maps database order processing maps can be are identification, creation, storage,
(KMDB) (analysis, produced sharing and use of knowledge.
aggregation, that provide • Personal and organizational knowledge
and contextua- insights into capabilities.
lization), the knowledge
resulting in that is available
higher-order data within the Based on the above framework, docume
organization ments were reviewed and interviews were
or a particular conducted using structured matrices.
domain of work These interviews involved key personnel
at both the national and subnational
levels of the DOH and some staff of
Source: adapted from Ref. 4. WHO 06.107
selected local governments.
results of completed research? How a wealth of information. The real impact • culture; and
are the findings disseminated? Who of these gaps, however, as well as their • opportunities (e.g. meetings and
uses them? Who owns or has access causes, will not necessarily be straightforwe conferences).
to the raw data? Who validates the ward. Separate analyses will therefore be
findings against those of other studies? required, starting with an impact analyse The same set of parameters would be
What follow-up takes place? sis (step 3), to gain more insight. At this considered in the context of the gap
• Policy-making: Who makes policy? stage it might emerge that the theoretical analysis. Each parameter could be conse
What is the process for policy being map was incorrect and that some players, sidered as a sub-layer of social network
implemented? What kind of evidence connections or flows were not necessary mapping.
is used? What sources of information for optimal knowledge translation. In Each of these parameters could also
are used? How does policy feed back this case the theoretical representation of be the cause of a knowledge gap between
into determining research priorities? the knowledge translation process would some actors, which would have an impe
• Knowledge from practice: Is there a have to be modified and the comparison pact on the translation of knowledge
mechanism to capture the knowledge with the actual process redone (step 2). within the system. Careful consideration
that is generated through the knowlee If it is confirmed that some of the should be given to the parameter(s)
edge translation process (synthesis, gaps do have an impact on the knowlee selected for this mapping, especially if
exchange or application)? What are edge translation process, the identificate several parameters are integrated into a
the lessons learned and the useful tion of their cause(s) would then take single measure.
experiences? place in the context of a gap analysis Finally, the availability of resources
(step 4), which would consider the folle would be mapped in a new layer conte
This list does not aspire to be comprehe lowing non-exhaustive list of layers: taining information regarding not only
hensive and is limited mostly to health • the political environment; the location of the financial and material
research. Knowledge, on the other hand, • the social network; and assets, but also the expertise available at
draws from a wide net of sources, includie • the available resources. each step of the knowledge translation
ing research. The process will vary from process. In this regard, this layer would
context to context as will the questions. The objective of political mapping, which go one step further than the social netwe
At the beginning of the process can be compared to the political analysis work layer by attaching expertise and
reported in this framework (indicated by described by Reich,10,15 would be to idente skills to each of the players. This way the
the number 1 in Fig. 2), both a theoretical tify facilitators and potential obstacles individual attributes of the players are
and an actual map are generated. to the effective translation of knowledge exposed relative to their network roles as
• The first map depicts all of the key resulting from policies or political conse well as to the professional roles that they
players, knowledge assets and rese siderations in place (cost-effectiveness, play. Links to expertise locator systems,
sources, as well as providing an indicate strategies). See section on application of profiles or Yellow Pages are a further step
tion of the flows seen as necessary for knowledge mapping for examples. that could turn a knowledge map from a
effective knowledge translation. This Social network mapping aims to visual representation into a practical tool
map represents a theoretical translation identify connections and information for navigating within a knowledge-based
process, i.e. how knowledge should flows between the actors involved in system. Another purpose for such analyse
circulate, based on the elements and the knowledge translation process. Unle sis could be to inform capacity building
structures as depicted in the map. like many other uses of social network or competency development planning
• The second map depicts the same eleme analysis,16,17 the primary concern is not at the individual, unit and organization
ments as the first map, but this time the strengths of network ties, or topics levels.
as they are observed in the knowledge such as innovation, diversity, power rele In any case, this analysis would be
translation process currently in place. lations or the propagation of rumours. of value only if it led to concrete actions
This map represents the actual transle The premise of this use of social network to be taken (step 5). These actions might
lation process, i.e. how knowledge analysis is that the actual execution of have an impact on all or a subset of the
does circulate. work processes involves relationships layers used for performing the gap analyse
between people other than those found sis and should lead to the revision of the
The comparison between the two maps on organization charts. Mapping these original map (step 6). Priority should
be given to the actions that lead to the
(step 2) aids decision-makers in recoe relationships produces not a “top-to-
greatest improvement in the knowledge
ognizing potential gaps or flaws in the bottom” set of boxes as found on an
translation process.
process and helps them to identify posse organization chart, but rather a variety
sible improvements. The identification of different patterns which may change
of potential gaps might be enhanced by over time in response to both formal Discussion
following a product through its life-cycle. and informal forces. Such patterns can The following discussion touches upon
For example, for a research proposal, the establish themselves on the basis of sevee some of the challenges that remain, the
theoretical processes involved in producie eral parameters which include: added value of this conceptual exercise
ing the proposal (as depicted on the • working structure (team-based) and and the necessity to ensure that the proce
theoretical map layer) could be examined management; cesses envisioned are actionable within
to see if they are a faithful representation • geography; realistic time periods and carried out
of what happens in practice (as depicted • connectivity (information and comme with a strong mandate as highlighted in
on the actual map layer). munication technologies); the conclusion. Several next steps are also
This comparison alone may provide • politics; identified.
Résumé
La cartographie des connaissances : une technique facilitant l’application du savoir
Le présent article étudie les possibilités d’intégrer la cartographie de ce procédé dans le domaine de la santé, avant d’examiner les
des connaissances dans un cadre conceptuel permettant de mesures nécessaires pour identifier les insuffisances éventuelles,
comprendre les processus multiples et complexes, les ressources déterminer à quel point ces insuffisances perturbent les processus
et les acteurs intervenant dans un système de santé et d’identifier d’application des connaissances et en établir les causes. Il expose
les éventuelles insuffisances des processus d’application des ensuite des propositions d’interventions visant à renforcer le
connaissances afin d’y remédier. processus global. Enfin, il examine les limites auxquelles pourrait
Après avoir défini la notion de cartographie des se heurter l’application de ce cadre à l’échelle d’un pays.
connaissances, l’article présente divers exemples d’application
Resumen
El mapeo de los conocimientos como técnica de apoyo a la traslación de conocimientos
En este artículo se analiza la posibilidad de integrar el mapeo de la salud, para pasar luego a examinar las medidas que es
de conocimientos en un marco conceptual que podría servir de necesario tomar para identificar las posibles lagunas, determinar
instrumento para comprender los muchos procesos complejos, en qué medida esas deficiencias afectan el proceso de traslación de
recursos y personas implicados en un sistema de salud, así como conocimientos, y establecer el origen de las mismas. Seguidamente
para identificar posibles vacíos en los procesos de traslación de se hacen algunas propuestas para implementar intervenciones
los conocimientos e intentar subsanarlos. encaminadas a fortalecer el proceso general. Por último, se abordan
Tras definir el mapeo de conocimientos, se presentan las limitaciones potenciales de la aplicación de este marco a nivel
diversos ejemplos de la aplicación de ese proceso en el marco de país.
ملخص
رسم خريطة املعارف كوسيلة لدعم ترجمة املعارف إىل واقع ملموس
الخطوات التي ينبغي اتباعها للتعرُّف عىل الثغرات املحتملة وعىل املدى نستقيص يف هذا املقال إمكانية إدراج رسم خريطة املعارف ضمن إطار عمل
الذي ميكن لهذه الثغرات أن تؤثـِّر فيه عىل عملية ترجمتها إىل واقع ملموس مفاهيمي ميكن أن تستخدم كأداة لفهم الكثري من التعقيدات يف النظام
وأخرياً يقدِّم املقال اقرتاحات حول التدخُّ الت التي.وللتعرُّف عىل األسباب وللتعرُّف عىل الثغرات املحتملة،الصحي بالنسبة لألشخاص واملواد والعمليات
تستهدف تعزيز العملية بكاملها قبل أن تختـتم مبعالجة أوجه القصور .يف عمليات ترجمة املعارف إىل واقع ملموس والتصدِّي لها
.املحتملة يف تطبيق إطار عمل مفاهيمي عىل الصعيد القُطري ثم تستعرض،وتقدِّم هذه املقالة يف البدء تعريفاً لرسم خريطة املعارف
قبل أن تصف،أمثلة مختلفة لتطبيقات هذه العملية يف مجال الصحة
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