Product Support Bulletin

Subject: Acronis True Image Recovery Procedure

Applicability

The information in this bulletin applies all Ixia chassis that include Acronis True Image imaging
software. In general, these are chassis that were manufactured after August 2009.
Acronis True Image software can be found on the following chassis revisions:
• 400T: 870-0400-07 Rev F and Later & 870-0400-09 Rev J and Later
• 1600T: 870-1600T-6 Rev G and Later
• XM2: 870-0063-03 Rev D and Later
• XL10: 840-0051-04 Rev E and Later (CPU Module Assembly)
• X16: 840-0003-07 Rev B and Later (CPU Module Assembly)
• XM12: 840-0087-03 Rev B and Later (CPU Module Assembly)

Summary

Base master images include Acronis True Image imaging software. Acronis software allows for
loading and creation of disk images without a network connection or boot floppies and returns the
chassis to its “as-shipped” configuration.

Restoring a Disk Image From Linux Partition

• During boot-up, wait for the message stating “Press F11 for Acronis Startup Recovery Manager”
• Press F11 to enter the Acronis partition
• Select the Acronis True Image Echo Workstation option from the boot menu
• Acronis True Image Echo Workstation: Choose the Recovery Option
• Restore Data Wizard: Click Next
• Restore Data Wizard: Backup Archive Selection: Select the “Acronis Secure Zone” from the left
side of the window, click Next
• Restore Data Wizard: Backup Date Selection: Choose the backup you wish to restore, click Next
• Restore Data Wizard: Restoration Type Selection: Select “Restore disks or partitions”, click Next
• Restore Data Wizard: Partition or Disk to Restore: Check the NTFS (C:) partition, click Next
• Restore Data Wizard: Restored Partition Location: Select the NTFS (C:) partition, click Next
• Restore Data Wizard: Restored Partition Type: Select “Active”, click Next
• Restore Data Wizard: Restored Partition Size: Leave default options, click Next
• Restore Data Wizard: Next Selection: Select “No, I do not”, click Next
• If prompted for Acronis Universal Restore, click OK
• Restore Data Wizard: Restoration Options: Leave default options, click Next

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 • Restore Data Wizard: Review options to confirm they are as show below. Click Proceed

• Restoration will begin. Process will take up to 45 minutes to complete.

• Once completed, will be prompted with message that Data was successfully restored. Click OK.
• Acronis True Image Echo Workstation. Click the Red X in the top right corner of the window to
exit. System should now reboot.
• There is a known issue with the Acronis software that will occassionaly result in an error message
being shown after closing the Echo Workstation application. The message will state that No
volume groups were found in LinuxMountManger.
o If you see this error, restart the chassis by pressing <Ctrl><Alt><Delete> using the
Control and Alt keys on the right side of the keyboard. This will reboot the chassis.

Restoring a Disk Image From Within Windows

• Select: Start  Programs  Acronis  Acronis True Image Echo Workstation  Acronis True
Image Echo Workstation
• Acronis True Image Echo Workstation: Choose the Recovery Option
• Restore Data Wizard: Click Next
• Restore Data Wizard: Backup Archive Selection: Select the “Acronis Secure Zone” from the left
side of the window, click Next
• Restore Data Wizard: Backup Date Selection: Choose the backup you wish to restore, click Next
• Restore Data Wizard: Restoration Type Selection: Select “Restore disks or partitions”, click Next

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Acronis True Image Recovery Procedure

• Restore Data Wizard: Partition or Disk to Restore: Check the NTFS (C:) partition, click Next
• Restore Data Wizard: Restored Partition Location: Select the NTFS (C:) partition, click Next
• Restore Data Wizard: Restored Partition Type: Select “Active”, click Next
• Restore Data Wizard: Restored Partition Size: Leave default options, click Next
• Restore Data Wizard: Logical Drive Letter: Select “Yes I want to assign a logical drive letter to
the restored partition” Select C: from the dropdown menu. Click Next
• Restore Data Wizard: Next Selection: Select “No, I do not”, click Next
• If prompted for Acronis Universal Restore, click OK
• Restore Data Wizard: Restoration Options: Leave default options, click Next
• Restore Data Wizard: Review options to confirm they are as show below. Click Proceed

• Allow the system to reboot as prompted. When chassis reboots, the image recovery will begin.
• The process will take up to 45 minutes to complete. Windows will load as normal once complete.

More Information

For more information, contact Ixia Technical Support:

Phone (877) 367-4942, ext. 1

Fax (818) 444-3101

Email: support@ixiacom.com

October 2010 www.ixiacom.com/support Page 3 of 3

Keywords: chassis, imaging, acronis

Acronis True Image Recovery Procedure