Symptom Guide – [Front Load] Water Leakage

Check Point

Step 1 Leakage from Diaphragm of the unit

① Check if water leaks from Diaphragm of lower door

ⓐ Explain customer how to use
ⓐ Check the customer usage condition washer.
Case#1 – Water leaks due to hair & lint.
Case#2 – Damage due to pet dog & sharp accessories
Case#3 – Jamming when laundry is put in.
※ Clean hair. ※ Clean Door-Glass.

ⓑ Check the deformation or damage of diaphragm ⓑ Replace Assy Diaphragm

Step 2 : Leakage from underneath of the unit

① Check if water leaks from between tub front and ① Replace Assy Diaphragm
diaphragm or underneath
- Check for water leaks in front of the tub
(Common issue regarding WF42H5*** Model)

② Check if hose was damaged or torn ② Replace damaged Hose

③ Check if hose drain(I) was disconnected ② Reconnect the hose properly

- 1/12 -
Symptom Guide – [Front Load] Water Leakage

Check Point

③ Pump Case damage

ⓐ Check if water leaks from pump case ⓐ Replace pump case
ⓑ All hoses connection to pump should be checked if it was broken
ⓑ Reconnect hose to pump

④ Check Drain Filter

ⓐ If Drain Filter is not assembled properly when ⓐ Explain customer how to
opening / closing it for cleaning assemble filter when opening/
closing filter for cleaning

※ Filter assembled wrong

ⓑ Explain how to clean drain filter
ⓑ Sand & tiny foreign substance, etc, in laundry
accumulate in drain filter: thus: water is not drained.
Step 3 Leakage from rear of the unit

① Check if water leaks from Water Valve

① Replace Water Valve
- Check if the end of water supply valve is scratched in
the installation process.
- Water supply valve body is damaged; and thus water
leaks.

② Check if water leaks from hose water ② Replace Hose Water

- Check if water leaks from Y-Joint unit.
. Apply more Seal Taping to water-supply parts

- 2/12 -
Symptom Guide - [Front Load] Door is not locking/unlocking

Check Point

Step 1

① Check the resistance of Door-Lock s/w ① Replace Door-Lock S/W

- Check the resistance of coil Pin1-2(Locking) and if the resistance is not normal
2-3(Unlocking) of door-lock s/w
( The resistance is approximately 55.8 ~ 68.2 Ω)

Step 2

① Check Main PBA (AC Voltage) ① Replace Main PBA if AC Voltage

- Locking : (110V ~120V) is not normal.
. Check the voltage at Black wire of CN10 and
White wire of Power relay.
during door is locked.

- Unlocking
. Check the voltage
at White wire of CN10 and
White wire of Power relay
Locking Position Unlocking Position
during door is unlocked.

② Check Wire Connection ② Reconnect wire harness

Step 3

① Check Frame Front (Important) ① Replace frame front

- Door-Lock S/W may not lock when there is an
interference due to modification of the door-lock s/w ※ Affective production range :
along the front frame Produced From Jan ‘14 to July ’14
(Common Issue regarding WF42H5*** / WF45H6***)

OK NG

- 3/12 -
Symptom Guide - [Front Load] 1E (Pressure Sensor Error)

Check Point

Step 1

※ First of all, in order to make sure

unit is experiencing 1E Error
please follow the procedure as right side
(Enter the diagnostic mode from
the service mode )

① Check the resistance of Pressure sensor ① Replace the Pressure Sensor

(Common Issue regarding WF42H5*** ) if the resistance is not normal

. Pin 1-2 : Open

. Pin 2-3 : Open
. Pin 1-3 : Short
① ② ③ (Approx. 20~40Ω)

Step 2

① Check the signal from Pressure Sensor to Main PBA

- Check the voltage at Pin1-2 and Pin 2-3 ① Replace Main PBA
(Normal Voltage : DC 1.7 ~ 5V) if DC Voltage is not normal.

③② ① ③② ①

Normal : DC 1.7V~5V

Step 3

① Check Wire Connection ① Reconnect or Replace Wire

Harness

- 4/12 -
Symptom Guide - [Front Load] Detergent Drawer Issue

Check Point

Step 1 Liquid defergent Container

① Check whether water is remaining in the liquid ① Replace Guide-Liquid(M) and

Cap Drawer
detergent container
(Common Issue regarding WF42H5*** )

<Before> <After>

Hole added Rib added

Step 2 Rinse Container

① Check whether rinse is not dispensing or ① Replace Assy Drawer &

Water is remaining in Rinse drawer Assy Housing Drawer.

<Before> <After>

Step 3 Bleach Container (Affective Model : WF42H5***)

① Replace Assy Housing Drawer.

① Check whether water is remaining in the bleach and Main PBA (Check S/W Ver.)
container or bleach is not dispensing. → S/W Version : 7t14-->7t20
(Common Issue regarding WF42H5*** )
<Before> <After>

Hose is divaricated on bleach valve Hose is divaricated on Main Valve

- 5/12 -
Symptom Guide - [Top Load] Mems Sensor Error (8E1 / 8E2)

Check Point

Step 1 8E1 Error (Mems IC Error located on PBA)

- Affective Model : WA400**,422***,45H7000**

① Check the wire harness on Main PBA ① Replace Wire Harness

If no problem then, Replace Main PBA ② Replace Main PBA

Step 2 8E2 Error (Mems sensor Error located on Tub)

Affective Model : WA456**,45H7200**,48H7400,

WA50F9A***, WA56H9***

① Check the assembly condition of Mems Sensor ① Replace front frame

② Check the wire connection or damage ② Reconnect or Replace

the Wire Harness

③ Check the signal from Mems Sensor to Sub PBA ③ Replace Mems Sensor
- Check the voltage at mems signal wires of CN6 If the signal of Sub PBA is ok.
after disconnecting connector. Otherwise, replace Sub PBA
(Normal Voltage : DC 1.7 ~ 5V)
But the color of mems wire may vary by model
as followings

※ WA50F*** : Red and Blue

WA45H7200** : Red and Pink
WA48H7400** : Red and Blue
WA56H9*** : Red and Orange
WA456*** : Red and Orange

- 6/12 -
Symptom Guide - [Dryer] Unit is not Heating

Check Point

Step 1 Check the Installation Condition

① Check the voltage at Terminal block ① Check the terminal block of

- Check the voltage at each terminal for normal customer outlet if the voltage
operation is wrong
< Heater > < Power and Motor> < Main Power >

L2 N L1 L2 N L1
L2 N L1

Normal : AC 110V ~ 120V Normal : AC 110V ~ 120V Normal : AC 220V ~ 240V

※ Abnormal Condition
< Heater > < Power and Motor>

Abnormal : O V Abnormal : O V

- If the voltage at power and motor

- If the voltage at power and motor → unit will be no power
→ unit will be no power

Go to the next page for more procedures.

- 7/12 -
Symptom Guide - [Dryer] Unit is not Heating

Check Point

Step 2 Check the Main PBA

① Check the Main PBA

① Replace PBA
- Check the voltage at Black wire of RY7 and
Brown wire of CN1
- The voltage will be approx. AC 1.5V~3V during
standby and changed as the next following pictures.

RY7 CN1

Standby : AC 1.5 ~ 3V

- It is normal condition of voltage change during

heater operation.

Normal Condition : Approx. AC 116V → 112V

- It is abnormal condition of voltage during ② Check the Assy Heater element.

heater operation. (Refer to next page)

Abnormal Condition : Approx. AC 5V → 112V

- 8/12 -
Symptom Guide - [Dryer] Unit is not Heating

Check Point

Step 3 Check the Assy Heater

① Check the Heater

① Replace Assy Duct Heater
- Switch the meter to continuity mode to check heater If there is no continuity
If it sends out beeping sounds, Heater is ok . (Part Code : DC93-00154A)

② Check the thermostat 2 ② Replace thermostat 2

- Switch the meter to continuity mode to check the If there is no continuity
(Part Code DC47-00018A)
thermostat 2
If it sends out beeping sounds, Thermostat2 is ok.

③ Replace thermostat 3
If there is no continuity
③ Check the thermostat 3
(Part Code DC47-00015A)
- Switch the meter to continuity mode to check
thermostat 3
If it sends out beeping sounds, Thermostat3 is ok.

- 9/12 -
Symptom Guide - [Dryer] Unit is weak heating

Check Point

Step 1 Check the condition of dryer

※ Clogged dryer vents or lint filter are the leading cause

of weak heating

① Check whether the vent is blockage by following ① Unit is normal

If the temperature is over than
procedures 60℃ on the display or
ⓐ Enter to temperature display mode, 100℉ with measuring by
thermometer.
ⓑ Run time dry cycle without vent.
ⓒ Check the temperature inside of drum with ※ Touch the surface on drum
whether it is warm.
thermometer whether the temp go up to 60℃ (140℉)

60 ℃ 120℉

※ How to enter Temperature display Mode ※ How to enter Temp display mode
by Model.
- Press Adjust time△+ Adjust time▽ for 10 seconds - DV42H5**,45H6**, 56H91**,
during power is on until it sends beeping sounds, 56H9***
→ Adjust time△+ Adjust time▽
And then, press Temp key until Number 5 is display. - DV400,DV422**,456**, DV50F**,
(Number 5 is temperature data) DV45H7***,48H7*** :
→ Adjust ▽ + Wrinkle prevent
- Temp Key is common

39.6℃

② Check whether the lint filter is clogged with lint

② Clean the lint filter.

- 10/12 -
Symptom Guide - [Dryer] Unit is not Spinning

Check Point

③ Check the drum in Dryer Condition

- Check drum is stuck due to deformation Ⓐ Replace Assy Drum
by turning the drum in CC.

- Check if the Belt is properly secured

Ⓑ Adjust or Replace the Belt

Step 2 Check Main PBA

RY6 CN1
① Check the Main PBA
- Check the voltage at Brown wire of RY6 and
Brown wire of CN1
- The voltage will be approx. AC 0V during standby
and changed as the next following pictures. ① Replace Main PBA
If it is abnormal condition.

Normal Condition : Approx. AC 0V → 118V → 114V

Abnormal Condition : Approx. AC 5V → 118V → 118V

- 11/12 -
Symptom Guide - [Dryer] Unit is not Spinning

Check Point

Step 3 Thermostat on Assy Duct Motor

① Check the thermostat on Assy Duct Motor

① Replace the Thermostat
- Check the heater by continuity mode. If there is no continuity
(Part Code DC47-00016A)
(Most Common Issue regarding all of dryer)

Step 4 Micro S/W (Cut-off SW) on Assy Duct Motor

① Check the Micro S/W on Assy Motor ① Replace the Micro S/W
If there is no continuity
- Check the Micro S/W by continuity mode
(Part Code : 3405-001077)
during idler is engaged
Idler is engaged
Idler is disgaged

Short Open

Step 5 Centrifugal S/W on Assy Motor

① If All steps were normal, it is highly likely that ① Replace Assy Motor

centrifugal s/w is defective

②⑥ ④ ③ ⑤ ①
②⑥ ④ ③ ⑤ ①

Centrifugal S/W Pin Number Motor standby Motor Activation

- 12/12 -