BYTE SIZE SOFTWARE

Communication/ Technology in the Workplace

Nicholas Lofton, Jennifer Pereira, Gisel Nolasquez, Erin McGinnis,

Marissa Martinez
November 21, 2017
Objectives
DURING THIS LESSION YOU WILL ACCOMPLISH THESE FOLLOWING OBJECTIVES:

1. Identify and apply “Netiquette”.

2. Describe proper ways to use social media

3. Analyze and construct proper emails in the work

place

4. Recognize how to handle company provided

technology

5. Distinguish safe and unsafe data security practices

NETIQUETTE

Netiquette is a set of unofficial rules for good

behavior and politeness followed by users of
online and digital technologies such as the
Internet, email, and chatrooms.
10 RULES OF NETIQUETTE

Rule 1: Remember the

human.
Rule 2: Adhere to the
same standards of
behavior as in “real life”.

Notes: Rule 3: Know where you

are in cyberspace.

Rule 4: Respect other

people’s time and
bandwidth.

Rule 5: Make yourself look

good online.

Rule 6: Share expert

knowledge.

Rule 7: Help keep flame

wars under control.

Rule 8: Respect other

people’s privacy.

Rule 9: Don’t abuse your

power.

Rule 10: Be forgiving of

other people’s mistakes.
 BYTE SIZE Software

Social Media &

Communication Do's
& Do Not's

GUIDELINES:

1. Positive posts about your family, sports or vacation fun is always a good way to connect on social media.
2. If you are building relationships with clients through social media, your content must be clean and in
good taste.
3. Work related content that is confidential in nature must not be shared in a public forum.
4. Remember, you represent the company. Avoid posting any content that could be found as derogatory,
lewd or harmful to others.

WHEN MESSAGING CO -WORKERS:

1. Do not forward emails, texts or other communication that contains spam messages.
2. Be mindful of the content you are sending.
3. Do not send content that violates the Company Policies and Procedures.
4. Address work related concerns and challenges face to face.

- Do: Be positive and build relationships! Use internal communication as a way

Don’t:
- Use social media as a way to build to vent.
relationships with clientele and other - Share internal communication that is
employees.
not for public consumption.
- Share business related material only
when given the OK by management.
- Post Company information that is HR
related on social media.
- Post inspirational quotes and uplifting
messages. - Become an email ninja. Remember,
- Share co-worker achievements. face to face is the best way to iron out
miscommunication.
- Share content from corporate social
media pages.

It’s all about providing Byte Size employees a comfortable work environment. These guidelines are in place to
outline proper communication practices, not just internal but external. With these guidelines, employees are
exposed to proper methods of communication that instill a successful relationship with vendors and clientele.

©2017 BYTE SIZE Software

 Employee Guidelines

Byte Size Development strives to build a culture that follows the following principles:

1. A Byte Size employee must show fairness, tolerance, and respect to all clientele. regardless
of race, gender, social class or religion, thereby fostering a “positive atmosphere” of
teamwork, good morale and community spirit.

2. A Byte Size employee shall strive to resolve business issues by emphasizing tact, sensitivity,
good will and taking care not to create additional problems.

3. A Byte Size employee must be honest, responsible, and professional and conduct himself
or herself with integrity.

4. A Byte Size employee shall not make disparaging, negative, and untrue or misleading
statements about the company, other employees, business associates or make statements
that unreasonably offend, mislead or coerce others.

_Social Media, Website and Internet Etiquette_

Byte Size believes that social media is an important form of communication with our
clientele. Web content created through collaboration on blogs, Facebook, Twitter, LinkedIn
and other online technologies, make it easier for our employees to build relations with
business associates.

Employees who elect to use Social Media must adhere to the “netiquette” guidelines set
forth in this document.

- Employees may not use any noncompliant verbiage as usernames on any e-mail
addresses, URLs or social media websites.

- Employees must refrain from posting lewd, unprofessional verbiage on social media;
especially when presenting themselves as employees of the Company.

- Spamming or distribution of chain letters or junk mail to clientele or through company

provided devices is prohibited.

- Posting confidential Company information, internal emails, or other Company trademarked

items or communication on Social Media is prohibited.
 _ Company Provided Technology_

Byte Size provides all employees a company provided cell phone and laptop. To protect the
culture of the company and the technology itself, the company holds all employees
accountable to the below guidelines:

- Downloading spyware, malware, or other programs is prohibited. IT will install any Company
provided software or applications.

- Do not open or respond to solicitation emails.

- Company provided technology must solely be used for work purposes.

- Any additional minutes or long distance call charges may be deducted from an
employees paycheck if found unrelated to Company business. A reoccurrence may lead up
to and not limited to termination.

@BYTE SIZE DEVELOPMENT. All rights reserved.

SNAPCHAT CASE STUDY

How snap chat got me fired from my job as an RA

This happened at the end of this past school year. The night after all the residents
moved out of the halls ( with the exception of the residents who opted to stay a few extra
nights) me and two of my other RA friends decided to go grab beer and play some cards
(we are all over 21). We did not want to be crammed in a tiny dorm room, so we figured that
since the halls were for the most part empty, that it would be alright to go to a public lounge.
When we got there, there was already another group of RAs (not all over 21) in the lounge
doing karaoke and making margaritas. We sat off to the side and played cards. One of the
RAs in the other group took a snapchat of a different RA singing a song and didn’t realize
that a bottle of alcohol was in the corner of the snapchat. She then proceeded to add this
snapchat to her story and forgot that our boss was friends with her on snapchat. Our boss
viewed the story and even though I was not in the video, he checked the cameras in the
lounge to figure out who else was there. They fired all of us that were planning on returning
next year. Now I have to pay to live somewhere this year and will also miss out on all the fun
parts of being an RA for my senior year.

What is the Moral of this case study?

How could this situation been prevented?

How could this apply to you while working for Byte Size?
FACEBOOK CASE STUDY

Karly worked at a sports department store in California. During her day at

work a famous stopped by to do some shopping. She was over excited that it was her who
was the cashier who got to check his items out. Later that day she posted a Facebook
posting that included the star’s full name and all the items he had bought at the store. She
did not keep in mind that she had recently added the new girl on Facebook. The new girl
did not agree with her posting and reported her to the manager. This was against store
policies and she was fired for releasing the customer’s information.

What is the moral of this case study?

How could this situation been prevented?

How could this apply to you while working for Byte Size?
 INSTAGRAM CASE STUDY

Imagine thinking that your child is in good hands when you drop him
or her off at daycare. You picked this daycare because you liked
the people working there and they explained their everyday with
the child and how your child will grow and learn a lot while being
under their care. Now imagine, you’re at work, you have a break, and you go through your
Instagram feed and you see a photo of your child. Now it’s not just any photo of your child,
this was posted by one of the nanny’s at the daycare center. The photo is of your child
crying and sitting in a high chair with their clothes off and no food near them. The caption
reads “I’m so tired of these kids. This is what they get when they want to act bad.”

What is your initial reaction?

What is the moral of this case study?

How could this situation been prevented?

How could this apply to you while working for Byte Size?
 USING THE A.C.E MODEL

Analyze
Compose Evaluate

What are the goals? Is the content Strategic? Revise

Who is the Audience? Is it professional? Edit

What Social Media Proofread

Options are available? What is successful?

Notes:

EMAILS:

TECH:
 APPLY BUSINESS COMMUNICATION 2.0 CONCEPT

Giving and Observe

Connect with Minimize
responding to business
the audience. distractions.
feedback. etiquette.

NOTES: NOTES: NOTES: NOTES:

EMAILS: EMAILS: EMAILS: EMAILS:

TECH: TECH: TECH: TECH: