A.Q.Electronics Ltd.

Calle Estoril 1701

Barselona

Ref: JR/ct

Standart Office Furniture Ltd.

Cantley Rd.
London, SW4 9HX
Great Britain 12 Oct.,
1998

Dear Sirs,

We have read an article in “Office News” about your range of visible record system filing
cabinets. We are interested in introducing a modern filing system in our main office. We also
wish to install an electronic system for the storage and retrieval of data.

Please send us price list and catalogues of your manual and electronic data processing
systems, quoting your price f.o.b. London if possible. We are particularly interested in type
TW37, so we would be grateful if you would enclose more detailed information about this
particular model.

We look forward to hearing from you soon.

Yours faithfully,

J. Rodriguez,

Office Manager
 2. REPLY LETTER SAMPLE

Jackson Brothers
3487 23rd Street
New York, NY 12009

Kenneth Beare

Administrative Director
English Learners Company
2520 Visita Avenue
Olympia, WA 98501

September 12, 2000

Dear Mr. Beare

Thank you for your inquiry of 12 September asking for the latest edition of our catalog.

We are pleased to enclose our latest brochure. We would also like to inform you that it is
possible to make purchases online at jacksonbros.com.

We look forward to welcoming you as our customer.

Yours sincerely

(Signature)

Dennis Jackson

Marketing Director
Jackson Brothers
 3. ORDER LETTER SAMPLE

Color World
15; New Market, Dhaka-1200

1st September 2012

Manager,
Sales Division
National Paints Co. Ltd.
20, Tongi,Gajipur.

Sub: Order for various paints.

Dear Sir,

Thank you for your quotation and the price list. We are glad to place our first order with you for
the following items:

SL. No: Description Quantity Weight Unit price Amount (Tk.)

1 Enamels paint 25 Tins 100 1bs 1000 25.000

2 Synthetic paint 20 Tins 2001bs 2000 40.000

3 White paint 10 Tins l0 lbs 500 5.000 70,000

Since the above goods are required immediately as our stock is about to exhaust very soon. We
request you to send the goods through your “Motor” van as the carriage inward is supposed to
be borne by you.

We shall arrange payment within ten (10) days to comply with 5/10, Net 30 terms. Please send
all commercial and financial documents along, with goods. We reserve the right to reject the
goods if received late.

Yours faithfully,
 5. COMPLAINT LETTER SAMPLE

Mohammed Tareq
Purchase Manager,
Color world

M/s. Anna Food Products Ltd.

302, TUCSON AZ 85705, USA

Ref. ……………………………… December 20, 2013

Manager
Michel Flour Mills Ltd.
10, Washington, New York

DearManager,

We have placed an order on December 05, 2013 for 2000 bags of flour to be sent within
December 15, 2013. You have sent an order acknowledgement letter and promised to deliver
the shipment within the stipulate time. But it is unfortunate that the actual delivery was delayed
for 03 (Three) days.

Due to your delay in sending the shipment, we could not maintain promise with our customers.
Recurrence of this problem will force us to business elsewhere.

We expect that you will take the matter seriously and will take necessary step to prevent its
recurrence. We are looking for future business.

Thanking you,
(Mr. Jonson)
Manager
 6. ADJUSTMENT LETTER SAMPLE

Bangladesh Textiles Mills Ltd.

Narayangong, Dhaka

10th Feb. 04

Marketing Manger
Bexi-Clothes Corner
South Plaza,
Dhaka-1215.

Ref: Your letter dated 5th Feb. 04.

Dear Sir,

We thank you .for your letter of 5th Feb. 04 along with/ sample of cloth for examination.

The report that we have received just today shows that the consignment forwarded to you was the
wrong one full of defective clothes. It was a mistake because of our despatch section and we regret
this mistake which has caused you both embarrassment and inconvenience. We have already sent
the replacement by passenger train. You can be sure of the quality of cloth now sent.

You can, of course, return the clothes to us and debit our account for the loss caused to you. We
again regret the inconvenience to you and assure you that such mistakes will be avoided in future.

Yours faithfully

M. Ashraf
Sales Manager
Banagladesh Textile Mills Ltd.