Alcatel-Lucent 5620 Service Aware Manager
RELEASE 8.0
The Alcatel-Lucent 5620 Service Aware Manager (SAM) provides unified service and application-aware network
management of IP/MPLS and Carrier Ethernet networks.
The Alcatel-Lucent 5620 SAM provides
end-to-end management of IP/MPLS
and Carrier Ethernet networks and
the services they deliver, taking service
providers well beyond the traditional
boundaries of element- and network-
management systems. With unified
element management and network
service-aware and application-aware
management, service providers can more
effectively manage next-generation
residential, business and mobile services
as well as mission-critical enterprise
networks. They benefit from:
• An easy-to-use GUI that accelerates
configuration and provisioning tasks;
automation further accelerates tasks
and minimizes the time and costs
associated with the errors that
commonly occur when a command
line interface is used
• Common provisioning for Layer 2 and
Layer 3 services to reduce the cost of
delivering different service types
• Extensive service assurance capabilities
that let them proactively identify
problems before they affect customers
• Powerful troubleshooting tools
that help them quickly pinpoint the
root cause of problems for speedy
resolution
• Templates that allow them to
customize 5620 SAM workflows
for integration with existing
processes and workflows
• Open interfaces that enable
integration with custom web
portals, Operations Support Systems
(OSSs) and Business Support Systems
(BSSs)
The 5620 SAM further extends
unified IP/MPLS and Carrier Ethernet
management capabilities through
seamless integration with:
• The Alcatel-Lucent 5650 Control
Plane Assurance Manager (CPAM),
for simplified, visual control-plane
management based on IP/MPLS
route and path analytics
• The Alcatel-Lucent 5670 Reporting
and Analysis Manager (RAM), for
collection, warehousing and analysis
of application performance and
volumetric data for residential
subscribers or business virtual
private network (VPN) sites.
Proven in more than 270 deployments, 5620 SAM-E User security with scope of
including some of the world’s largest
The 5620 SAM-E module provides fault, command and span of control
and most advanced networks, the The scope of command feature allows
configuration and security management
5620 SAM consists of four integrated network administrators to define each
for network elements. As the base
modules: operator’s access to operations and
platform for the 5620 SAM, it also
• The 5620 SAM Element Manager supports network and service discovery commands. With the span of control
(SAM-E) module provides traditional and integration of third-party customer feature, network administrators can
Fault, Configuration, Accounting, premises equipment (CPE) (see Table 1). subdivide network resources and
Performance, and Security assign operators clear ownership,
manage­ment (FCAPS) functionality based on security privileges for their
for element management and is the
Key features
geographic location, organizational
platform for all 5620 SAM modules. Scalable, secure and flexible group, job function or individual
• The 5620 SAM Provisioning system architecture responsibilities.
(SAM-P) module provides network High availability, system redundancy
config­uration, service provisioning and fast system failover options allow Generic network element support
and customer management. operators to implement a highly secure The generic network element (GNE)
• The 5620 SAM Assurance network and service operations feature enables integration of third-
(SAM-A) module provides physical, environment. The distributed party equipment for script management
network and service topology architecture enables support for and configuration-topology display.
views, and operations, administra- the largest networks and massive It also enables alarm surveillance,
tion and maintenance (OA&M) volumes of performance statistics including MIB-trap-to-alarm mapping
service-diagnostics tools. and billing records. and interface MIB-statistics collection.
• The 5620 SAM OSS Integration
(SAM-O) module provides an open
interface for integration with
external applications and OSSs.

Table 1. 5620 SAM-E feature summary

CATEGORY FEATURES

Base platform • Distributed, high-availability architecture for redundancy and fast system failover
• In-band and out-of-band management
• Subnet-based auto-discovery of network elements and their configuration
• Third-party network element and interface discovery
• Real-time synchronization with network element changes
• Equipment and network inventory administration, with browsing and querying capabilities
• Configurable MIB polling policies and schedules – for OAM tests, for example
• Telnet, Secure Shell (SSH) and web-interface session launch
Fault management • Scalable alarm and SNMP statistics collection
• Multiple instances of alarm windows with custom filters and direct navigation to objects with alarms
• Comprehensive array of physical or logical network views
Configuration management • Easy-to-use, GUI-based device and network configuration:
¬ Physical resources, such as media dependent adapters (MDAs) and ports
¬ Logical ports, Link Aggregation Groups (LAG) and network interfaces
¬ Access port and network Quality of Service (QoS) policies and parameters
¬ Buffer, queuing and scheduling policies, including hierarchical QoS policies
¬ QoS marking and forwarding policies based on Layer 2, 3 or 4 fields
• Rules-based backup, restore and upgrade of device software
• Enforce custom naming of objects, such as services and tunnels, and specify numeric ranges for IDs
Security management • Operator-profile management, including support of functional access domains and user roles:
¬ Scope of command: Allow/prohibit specific user functions within the scope of the network
¬ Span of control: Allow/prohibit user access to specific network elements or groups of elements
• Logging of user and OSS interface client activity
• RADIUS/TACACS+ user authentication and authorization or local password-based access
• SNMPv3 trap authentication
• Secure access to devices using SSHv1/v2 and secure file transfer using Service Control Points (SCPs)

2 Alcatel-Lucent 5620 Service Aware Manager | Release 8.0 | Data Sheet

5620 SAM-P Key features
The 5620 SAM-P module accelerates
Flexible provisioning options
configuration of the network
Templates and workflow wizards
infrastructure and services. It offers
enable point-and-click service creation.
easy-to-use tools for the provisioning
Operators are guided step-by-step as
of network infrastructure, service and
they set up complex services for rapid
customer-management elements, as
provisioning and fewer errors. Templates
well as scripting to automate parameter
also enable operators to customize
configuration for Alcatel-Lucent and
and standardize their provisioning
third-party devices (see Table 2).
workflow to match internal processes.
Layer 2 and 3 services are provisioned
in the same way, reducing delivery
costs for different service types.
Provisioning verification
Automated provisioning of equipment,
routing and service tunnels significantly
reduces misconfigurations so services
can be delivered faster and more reliably.
Additionally, newly activated services
can be validated using the service test
suite. Tests are automatically extended
as services expand so test coverage
does not drop off over time. Individual
component tests for the newly
provisioned entity are automatically
created and include detailed test
results. This functionality requires
the 5620 SAM-A module.

Table 2. 5620 SAM-P feature summary

CATEGORY FEATURES

Rapid service creation • GUI-based provisioning with concurrent, multiple-object editing

Services support
Dynamic subscriber and policy
configuration management
Service infrastructure provisioning
• Step-by-step wizards to simplify complex tasks
• Rules-based bulk parameter configuration and auto-creation of objects, such as service tunnels
• Single-click service validation through auto-generated OAM tests (requires the 5620 SAM-A module)
• Script and service template management and execution, including a GUI builder for customized GUIs
• Third-party CPE provisioning using command line interface scripts with security and version control
• Integrated with leading OSS vendors for flow-through service activation and provisioning
(SAM-O required)
• Routing domain management with drill-down into groups, areas, routers, adjacencies/neighbors,
interfaces and other membership or associated elements:
¬ Multipoint IP-VPNs through virtual private routing network (VPRN) support
¬ Internet Border Gateway Protocol (BGP) peering services
¬ Internet enhanced services (IES) support for extranet and differentiated Internet access
• Point-to-point and multipoint Ethernet services:
¬ Ethernet virtual local area network (VLAN) services
¬ Virtual Private Wire Services (VPWS) through virtual leased lines (VLLs) support (Ethernet, ATM,
Frame Relay, IP pseudo-wires), including pseudo-wire switching and redundancy:
¬ Virtual Private LAN Services (VPLS)
¬ Hierarchical VPLS (H-VPLS)
¬ Multicast VPL services (MVPLS)
• Composite services
• Service mirroring
• Service call admission control (CAC) support for dynamic control of bandwidth allocated to services,
based on Class of Service (CoS) assignment
• Host profile configuration, bridged or routed by application type
• Subscriber-identification policy configuration to associate dynamic hosts with subscribers
• Subscriber Service Level Agreement (SLA) policy configuration
• Managed service access points (MSAPs) configuration for Enhanced Subscriber Management (ESM)
• Integrates with the 5750 Subscriber Services Controller (SSC) and the 5780 Dynamic Services Controller
(DSC) for dynamic policy provisioning and session access control based on bandwidth availability
• Network service tunnel or service distribution point (SDP) provisioning
• MPLS path and label switched path (LSP) provisioning with automatic bidirectional, meshed SDP-binding
creation during service creation
• Mix-and-match access technologies: Frame Relay, ATM, Ethernet and SONET/SDH for VPWS /VLL services

Alcatel-Lucent 5620 Service Aware Manager | Release 8.0 | Data Sheet 3

5620 SAM-A
The 5620 SAM-A module provides
topology views, alarm management,
fault correlation and OAM tests. It
simplifies fault detection, cause isolation
and customer-impact correlation by
maintaining a real-time topology model
of the network and the relationship
between its various parts. OAM and
Service Assurance Agent (SAA) tests
help operators identify and isolate
potential problems in the network
before they affect customers. Network,
routing and service topology views
allow for real-time assurance, while
comprehensive service validation
capabilities provide proactive
monitoring and operator alerts when
specified thresholds are crossed
(see Table 3).
Key features
View of all physical, routing,
MPLS, service infrastructure
and service layers
A variety of views and icon status
indicators help operators quickly
diagnose and resolve service-affecting
problems, from simple to complex.
Service, service-tunnel, LSP and physical
topology maps allow operators to
4 Alcatel-Lucent 5620 Service Aware Manager | Release 8.0 | Data Sheet
visualize all network resources and
routes traversed by single services
or composite services composed of
multiple Layer 2 and 3 services.
Root-cause and service-
impact analysis
Integrated fault and service management
capabilities mean alarms generated by
a network object are propagated to
higher-level objects in the managed
object hierarchy. This immediate
correlation of network events with
services lets operators quickly
determine which customers are
affected by a network event. A service
alarm helps determine affected sites
and service components. A state cause,
such as a binding or MTU mismatch,
helps operators quickly identify the
root cause of the outage.
Service verification and
proactive SLA testing
Comprehensive diagnostic tools let
operators verify operations end-to-end
and across all IP/MPLS, Ethernet
and transport layers. Test suites,
combined with service-aware OAM
tests, simultaneously test every aspect
of a group of services or network
objects, such as routers, LSPs or
tunnels. The 5620 SAM-A automatically
creates all necessary OAM tests for
each entity in the group. Tests are
automatically updated when objects
are added to or removed from a group.
Test suites can also be scheduled
for each service and compared to
configurable parameters, such as
jitter, delay and packet-loss metrics,
to proactively detect service and
network degradation. Rules-based
alarm notifications, such as threshold-
crossing alerts, and escalating test-
failure alerts further automate service
assurance and adherence to SLAs.
Performance management
A distributed statistics-collection
platform for real-time statistics
collection provides the information
operators need to monitor SLAs.
Equipment and interface statistics-
reporting system management lets
operators proactively set performance-
monitoring thresholds and activating
counters. Historical and real-time
statistics graphing help operators
better understand performance
issues before they become
a problem.
Table 3. 5620 SAM-A feature summary
CATEGORY
Topology maps
Alarm management
Service Test Manager (STM)
Performance management
Additional troubleshooting capabilities
FEATURES
• Highly scalable topology maps with support for third-party resources:
¬ Physical topology, including support for 802.1ab link adjacencies
¬ LSP topology with LSP cross-connect topology
¬ Service tunnel and SDP topology
¬ Service topology to view status of underlying network objects involved in the delivery of a service
¬ Composite service topology – combining multiple services in a single view for end-to-end assurance
- VPRN (IP-VPN) to VPLS
- VLAN connections to a H-VPLS
- IES spoke into a VPLS
- VPLS connected to two CPE Ethernet rings
• Advanced layout algorithms
• Extensive grouping and filtering capabilities
• Dynamic maps that display and overlay additional troubleshooting information, such as OAM test results
and trace highlighting after point-and-click execution of OAM monitor tools from map
• Service alarms: Instant propagation of physical and logical resource alarms to affected services
• Direct navigation from alarms to affected and related objects
• Advanced alarm correlation to identify root cause
• Extensive alarm filtering and search capabilities
• Customizable alarm information fields
• Flexible definition of rules for fault escalation, de-escalation and severity assignment
• Integrated with leading OSS vendors for multivendor fault management (SAM-O required)
• Verification of end-to-end services and underlying network layers
• Concurrent tests of groups of objects
• Grouping of OAM tests in an integrated test suite for concurrent execution
• Scheduled OAM test suites to proactively monitor configurable metrics such as latency, delay, packet
loss and threshold-crossing alerts
• Automatically generated OAM tests based on object or topology changes
• Distributed, load-balanced statistics-collection platform for:
¬ Performance statistics
¬ Accounting data including Server Assignment Answer (SAA)
• Real-time statistics collection and graphing
• Historical statistics archival and graphing
• Definition of performance-monitoring thresholds
• Service accounting policies per service or per port
• Integrated with 5670 RAM, which provides application traffic flow collection, warehousing and analysis
for residential subscribers and business VPN sites
• Integrated with leading OSS vendors for billing, performance and SLA management (SAM-O required)
• Hierarchical navigation tree with extensive parameter filtering and searching capabilities
• Tracking of changes from baseline configuration to current state
• Auditing and reporting of network configuration deviations
• Network and routing policy auditing
• Traffic engineering tool for path optimization
• Integrated with 5650 CPAM, which provides control plane visualization for proactive detection and rapid
resolution of control plane issues
Alcatel-Lucent 5620 Service Aware Manager | Release 8.0 | Data Sheet 5
5620 SAM-O Key features Alcatel-Lucent Portal
The 5620 SAM-O module provides full Development Service
access to Alcatel-Lucent 5620 SAM
Alcatel-Lucent OSS Connected
The Alcatel-Lucent Portal Development
functionality through an open OSS
Partner Program
Service (PDS) offers custom-built web
interface. It uses XML and Java The Alcatel-Lucent OSS Connected portals for customer or operator use,
Messaging Service (JMS) to integrate Partner Program further reduces based on the 5620 SAM-O interface.
with external applications for fault OSS integration time and costs by The service-aware nature of the
management, service activation/ certifying integration of the Alcatel- Alcatel-Lucent 5620 SAM and the
provisioning, performance reporting, Lucent 5620 SAM with applications availability of all services through
SLA management, billing, traffic from industry-leading independent the 5620 SAM-O interface provide
engineering and network planning. software vendors for fault a comprehensive, end-to-end view
External systems can also configure, management, performance and SLA that is correlated with end-to-end
activate and retrieve faults for third- management, service provisioning operational status and supported
party devices through the SAM-O. and activation, as well as traffic by extensive testing capabilities. To
This reduces costs by providing a single engineering and capacity planning. For learn more about how Alcatel-Lucent
and stable integration point for a large more infor­mation about the program customers are using service portals please
number of network element types and partner applications please visit visit http://www.alcatel-lucent.com/
(see Table 4). www.alcatel-lucent.com/osscp. serviceportal

Table 4. 5620 SAM-O feature summary

CATEGORY FEATURES

BSS/OSS integration • Open, bidirectional XML and JMS interfaces:

¬ For fault management, service activation/provisioning, performance reporting, SLA management,
billing, traffic engineering and network planning applications
• Software development kit with sample code and developer’s guide
• Custom web portal development through the Alcatel-Lucent PDS:
¬ For service provider or end-customer use
• Alcatel-Lucent OSS Connected Partner Program certifies integration between the 5620 SAM and
market-leading OSS applications

6 Alcatel-Lucent 5620 Service Aware Manager | Release 8.0 | Data Sheet

What’s new in Release 8.0?
Table 5 outlines the new features and benefits in the Alcatel-Lucent 5620 SAM.

Table 5. Alcatel-Lucent 5620 SAM, Release 8.0 feature and benefits summary

FEATURE BENEFITS

• New Wireless Packet Core solution-specific applications for: • Simplifies management of Alcatel-Lucent IP/MPLS-based Wireless Packet
Provisioning: Core service
¬ Tracking area and control-plane bearer creation • Provides unique ability to relate mobile services (Packet Core and E-UTRAN)
to underlying transport connectivity, OSI layers 1 to 3 such as ports, physical
¬ Creation tool for step-by-step configuration of Serving Gateway (S-GW)
links and routed network
and Packet Data Network Gateway (PDN-GW)
• Enables operators to perform cross-domain mobile service-aware
¬ Rules-based configuration audit
management by providing:
Assurance:
¬ Streamlined provisioning to turn-up mobile services quickly
¬ Multilayer management views including control-plane and
¬ Proactive assurance for the mobile-network infrastructure to prevent
user-bearer topologies
problems before they impact services
¬ Failure impact analysis and alarm correlation
¬ Reliable mobile-service-specific troubleshooting tools that allow
¬ Bearer path OA&M testing and control plane thresholds operators to isolate whether problems exist in packet core or underlying
¬ Proactive and on-demand IP reachability monitoring by leveraging IP transport network
the 5650 CPAM ¬ O perational efficiency and flexibility for ease of integrating existing
¬ Performance management including bearer context and service data systems, workflows and processes
flow (SDF) statistics
OSS integration:
¬ Enhancements to northbound OSS interface
• Multicast VPN provisioning and assurance for business services Simplifies management of multicast business VPNs
• Service CAC support Dynamically control bandwidth allocated to services based on CoS assignment
• Increased platform scalability to support network and service growth Increased operational efficiency and operator productivity
• Map enhancements for executing OAM and displaying results information
on topology
• Span of control user-privilege enhancements to restrict views of read-only
users for topologies and lists
• New user security for restricting functions by customer and service
• Enhanced support of managing routers over IPv6 for discovery, switching
from IPv4, trap handling
• Increased end-to-end management visibility for IPSec VPN assurance and
simplified IPSec configuration of public and private service pairs for an
IPSec VPN
• Support for new releases of previously supported equipment and new Continuous access to new equipment features through the 5620 SAM
equipment
• Integration with: Access to the latest management capabilities for control-plane assurance and
¬ 5650 CPAM, Release 4.0 application-level reporting for business VPNs
¬ 5670 RAM, Release 3.0
• Support for new partner-application releases certified through the Alcatel- Extended OSS integration support
Lucent OSS Connected Partner Program

Network element support

For up-to-date information about supported network devices and software releases please visit
www.alcatel-lucent.com/5620sam
http://www.alcatel-lucent.com/wps/portal/!ut/p/kcxml/04_Sj9SPykssy0xPLMnMz0vM0Y_QjzKLd4w3dnTRL8h2VAQADYR9IA!!?L
MSG_CABINET=Solution_Product_Catalog&LMSG_CONTENT_FILE=Products/Product_Detail_000394.xml&LMSG_
PARENT=Product_Families/Product_Family_000189.xml&LMSG_GPARENT=Product_Categories/Product_Category_000038.
xml&LMSG_CATEGORY=Y&LMSG_SUBCATEGORY=Y

Alcatel-Lucent 5620 Service Aware Manager | Release 8.0 | Data Sheet 7

Technical specifications • Microsoft® Windows® 2000/2003/XP® Contact your Alcatel-Lucent
Professional (32-bit) for 5620 SAM repre­sentative for the 5620 SAM
Operating environment client and 5620 SAM server-lab Planning Guide for hardware
The Alcatel-Lucent 5620 SAM, deployments only requirements and platform sizing
Release 8.0 operates on: • Microsoft Windows Vista™ Business recommendations (see Table 6).
• Sun Solaris 10 x 86 for Sun
™ ™
and Ultimate (32-bit editions) for
Micro­systems® AMD-based platforms 5620 SAM client only Scalability
(preferred platform) For up-to-date information
• Sun Solaris 10 for Sun Microsystems about scalability please visit
SPARC platforms www.alcatel-lucent.com/5620sam

Table 6. Minimum hardware requirements for Alcatel-Lucent 5620 SAM, Release 8.0 running on a Sun Solaris 10 platform

APPLICATION PLATFORM PLATFORM PLATFORM

(SUN AND OPTERON) (ULTRASPARC III, IIII, IV, OR IV+) (SPARC T-SERIES)

5620 SAM main server:
• It is recommended that the
5620 SAM server be installed on
a workstation separate from that
of the 5620 SAM database for
large-scale deployments
5620 SAM database:
• Includes Oracle® 10 g database
• Stores network objects and
configuration
• 5620 SAM server can be installed
on a workstation separate from
that of the 5620 SAM database
for large-scale deployments
5620 SAM auxiliary server:
• For statistics collection
• Dedicated server only required
for large-scale deployments
5620 SAM client:
• GUI presentation front-end
• Only one client should be installed
per platform
5620 SAM client delegate and third-
party remote display server:
• Single client install for multiple
GUIs for multiple users
• Citrix is recommended third-party
remote display software
• 2 CPUs (dual-core)
• 8 GB RAM
• 2 disk drives, minimum 73 GB each
• 2 CPUs (dual-core)
• 8 GB RAM
• 2 disk drives, minimum 73 GB each
• 2 CPUs (dual-core)
• 8 GB RAM
• 4 disk drives, minimum 73 GB each
• 1 CPU, 1 GHz or higher
• 1 GB dedicated RAM
• 1 GB available disk space
• 1280 × 1024 display resolution
• 4 CPU cores
• 16 GB dedicated RAM
• 1 GB available disk space
For a maximum of 15 concurrent GUIs.
Increased hardware specifications are
required as number of concurrent
GUIs increases.
• 2 CPUs, 1 GHz or higher N/A
• 4 GB RAM
• 2 disk drives, minimum 73 GB each
• 2 CPUs, 1 GHz or higher N/A
• 4 GB RAM
• 2 disk drives, minimum 73 GB each
• 4 CPUs, 1.5 GHz or higher • 1 CPU (4-core), 1 GHz or higher
• 8 GB RAM • 8 GB RAM
• 4 disk drives, minimum 73 GB each
• 1 CPU, 1 GHz or higher N/A
• 1 GB dedicated RAM
• 1 GB available disk space
• 1280 × 1024 display resolution
• 4 CPU cores • 1 CPU (4-core), 1 GHz or higher
• 16 GB dedicated RAM • 8 GB RAM
• 1 GB available disk space
For a maximum of 15 concurrent GUIs.
Increased hardware specifications are
required as number of concurrent
GUIs increases.

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