DAFTAR PUSTAKA

Buku

Arikunto, S. 2002. Prosedur Suatu Penelitian: Pendekatan Praktek. Edisi Revisi

Kelima. Penerbit Rineka Cipta. Jakarta.

Freeman, John, Glenn R. Carroll, and Michael T. Hannan. 1983. The Liability of
Newness, Age Dependence in Organizational Death Rates. American
Sociological Review.

Gaspersz, V. 2005. ISO 9001:2000 and Continual Quality Improvement. Penerbit PT.
Gramedia Pustaka Utama. Jakarta.

Kotler, Philip. 2000. Marketing Management. The Millenium Edition. Prentice Hall
International. New Jersey.

Laudon, Kenneth C, Laudon Jane P. 2004. Sistem Informasi Manajemen

(Management Information Systems, Managing the Digital Firm). Terjemahan
Philippus Erwin. Edisi Kedelapan. Penerbit Andi. Yogyakarta.

Lucas, Henry C. Jr. 1987. The Analysis, Design, and Implementation of Information
Systems. Erlangga. Jakarta.

Moenir. 2000. Manajemen Pelayanan Publik. Bina Aksara. Jakarta.

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 Murdick, Robert G., Joel E. Ross, James R., Claggett. 1984. Sistem Informasi untuk
Manajemen Modern. Penerbit Erlangga. Jakarta.

Napitupulu, Paimin. 2007. Pelayanan Publik dan Customer Satisfaction. PT. Alumni.
Bandung.

Nazir, Moh. 2003. Metode Penelitian. Ghalia Indonesia. Jakarta.

Nickerson, Robert C. 1992. Computers. Harper Colin Publisher.

Nisjar, Karhi dan Winardi. 1997. Teori Sistem dan Pendekatan Sistem dalam Bidang
Manajemen. Cetakan Pertama. Penerbit Mandar Maju. Jakarta.

Oetomo, Budi Sutedjo Dharma. 2002. Perencanaan dan Pembangunan Sistem

Informasi. Penerbit Andi. Yogyakarta.

Payne, Andrian. 2000. Pemasaran Jasa (The Essence of Service Marketing).

Terjemahan Fandy Tjiptono. Edisi Pertama. Cetakan Pertama. Penerbit Andi.
Yogyakarta.

Schein, Edgar H. 1985. Organizational Culture and Leadership. San Fransisco.

Jossey-Bass.

Scott, George M. 1996. Principles of Management Information System. Cetakan

Ketiga. Penerbit PT Raja Grafindo Persada. Jakarta.

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 Sekaran, Umar. 2000. Metode Penelitian untuk Bisnis. Edisi Keempat. Penerbit
Salemba Empat. Jakarta.

Siagian, P. Sondang. 1981. Sistem Informasi untuk Pengambilan Keputusan. Cetakan

Keenam. Penerbit Gunung Agung. Jakarta.

Siagian, P. Sondang. 1999. Sistem Informasi Manajemen. Edisi Revisi. Penerbit Bumi
Aksara. Jakarta.

Sinambela, Lijan Poltak; dkk. 2008. Reformasi Pelayanan Publik. PT. Bumi Aksara.
Jakarta.

Singarimbun dan Effendi. 1995. Metode Penelitian Survey. Cetakan Kedua. Penerbit
PT. Pustaka LP3ES Indonesia. Jakarta.

Stoner, James. 1996. Management. Prentice Hall, Inc.

Sugiono. 2004. Statistika untuk Penelitian. Cetakan Keenam. Penerbit Alfabeta.

Bandung.

Sugiono dan Wibowo. 2002. Statistik Penelitian Edisi I. Penerbit Alfabeta. Bandung.

Tjiptono, Fandy. 2002. Prinsip-Prinsip Total Quality Service. Penerbit Andi.

Yogyakarta.

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 Umar, Husein. 2003. Riset Pemasaran dan Perilaku Konsumen. Penerbit PT
Gramedia. Jakarta.

Zeithami, Valarei A., Mary jo Bitner. 2004. Service Marketing: Integrating Customer
Focus Across The fim. 3rd Ed., Mc Graw Hill. New York.

Bukan Buku

Fajrin, Djohan. 2008. Pengaruh Sistem Informasi Manajemen Berbasis Komputer

terhadap Kinerja Karyawan pada PT Golden Gate Mandiri.
http://puslit.petra.ac.id/journals/management. diakses tanggal 17 Desember
2008.

Pangestu, D. W. 2007. Teori Dasar Sistem Informasi Manajemen. artikel

IlmuKomputer.Com, danu_wira@yahoo.com ,
http://bangdanu.wordpress.com .

Rockiano, Daudy. 2006. Peningkatan Sistem Informasi pada Departemen General

Affair dan Quality Control di PT Akzo Nobel Raung Resins,
http://digilib.petra.ac.id/viewer. diakses tanggal 17 Desember 2008.

Sanjoyo, R. 2006. Sistem Informasi Manajemen dan Fungsi SIM, D3 Rekam Medis
FMIPA Universitas Gadjah Mada. http://www.yoyoke.web.ugm.ac.id.

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