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Daftar Pustaka Kualitas Website

The document lists references from various sources that were used in a research paper. It includes journal articles, books, websites, and other literature with information on topics like website quality, user satisfaction, research methods, statistics, and Total Quality Management. The references are listed in alphabetical order by author's last name and include the author, title, publication details, and date for each source.

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Rina Maya Sari
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0% found this document useful (0 votes)
57 views2 pages

Daftar Pustaka Kualitas Website

The document lists references from various sources that were used in a research paper. It includes journal articles, books, websites, and other literature with information on topics like website quality, user satisfaction, research methods, statistics, and Total Quality Management. The references are listed in alphabetical order by author's last name and include the author, title, publication details, and date for each source.

Uploaded by

Rina Maya Sari
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

DAFTAR PUSTAKA

Ayub, Muhammad. 2015. Pengaruh Kualitas Website terhadap Kepuasan


pengguna berdasarkan Metode WebQual 4.0 (Studi Kasus pada Rumah
Sakit Islam Jemur Sari). Tugas [Link]: STIKOM Surabaya.

Azwar, Syaifuddin. 1999. Penyusunan Skala Psikologi. Yogyakarta: Pustaka


Pelajar.

Barnes, Stuart. J and Vidgen, Richard. T. 2001. WebQual: An Exploration of Web


Site Quality. School of Management, University of Bath, Bath.

Barnes, S., & Vidgen, R. 2003. Measuring Web Site Quality Improvements: A Case
Study of the Forum on Strategic Management Knowledge
Exchange. Industrial Management & Data Systems.

Budi, Risyad Fauziansyah. 2013. Pengaruh Kualitas Web Terhadap Tingkat Kepuasan
Pengguna Google Scholar (Studi pada Mahasiswa Unair Sebagai Penunjang
Kegiatan Akademis). Jurnal Universitas Airlangga 2, 1: 1-20.

Catana, Alexandru, Doina Catana, dan Constantinescu, Anca Dobra. 2007. Assesment
of Romanian Hospital’s E-image: A Marketing Perspective.1st International
Conference on Advancements of Medicine and Health Care through
Technology, 145-150.

Elangovan, N. 2013. Evaluating Perceived Quality of B-School Websites. IOSR


Journal of Business and Management 12, 1: 92-102.

Gasperz, Vincent. 2002. Total Quality Management. Jakarta: PT Gramedia Pustaka


Utama.

Gujarati, Damodar dan Zain, Sumarmo. 1988. Ekonometrika. Dasar. Jakarta:


Erlangga.

Huizingh, Eelko K.R.E. 2000. The Content and Design of Web Sites: An Empirical
Study. Information and Management 37, 123-134.

Jayanti, Anis Dwi. (2013, Mei 9) Membuat Form Melalui Google Docs. Retrieved
from [Link]: [Link]
form-melalui-google-docs/.

Jefferly. (2012,November 8). 4 Tipe website. Retrieved from


[Link]: [Link]

Lian, Allen J.W., Shian, Liao Min., and Ting, Kuo Jiun. 2005. Relationship between
Web service quality and user satisfaction with hospital online register
system. Healthcare Management, 1-7

69
70

Mason, Robert D. and Lind, Douglas A, 1996, Statistical Techniques in Business


and Economic 9th Ed., Richard D. Irwin. Inc.

Otto, James. R., Najdawi, Mohammad. K., & Caron, Karen. M. 2000. Web-user
Satisfaction: An Exploratory Study. Journal of end user computing 12, 4: 3-
10.

Priyatno, Duwi. 2009. 5 Jam Belajar olah data dengan SPSS 17. Yogyakarta : Andi.

Priyatno, Duwi. 2010. SPSS Untuk Analisis Korelasi, Regresi, dan Multivariate.
Yogyakarta: Penerbit Gava Media.

Salim, Peter & Salim, Yenni. 2002. Kamus Bahasa Indonesia


[Link]:Modern English Press.

Sanjaya, Iman. 2012. Pengukuran Kualitas Layanan Website Kementerian Kominfo


dengan Menggunakan Metode WebQual 4.0. Jurnal Penelitian IPTEK-
KOM 14, 1: 1-14.

Sekaran, Uma. 1992. Research Methods For Business: A Skill Building Approach,
Second Edition, New York: John Willey & Sons, Inc.

Sugiyono. 2009. Statistika Untuk Penelitian. Bandung: [Link].

Statshow. (2015, Agustus 3) Statshow. Retrieved from [Link]:


[Link]/[Link].

Sukmajati, Gilar Kurnia. 2005. Pengukuran Kualitas Website Dengan


Menggunakan Metode WebQual (Studi Kasus pada Website PT Rodex
Travel). Tugas [Link]: STIKOM Surabaya.

Tarigan, J. 2008. User Satisfaction using WebQual Instrument: A Research on


Stock Exchange of Thailand (SET). Jurnal Akuntansi dan Keuangan.
Vol.10.

Tjiptono, Fandy & Chandra, Gregorius. 2005. Service, Quality & Satisfaction.
Yogyakarta: Andi Offset.

Trihendradi,C. [Link] by Step SPSS 20 Analisis Data [Link]:


Andi.

Zeithaml,V., Parasuraman, A., & Berry, L. 1990. Delivery Quality Service:


Balancing Customer Perceptions and Expextations. New York : The Free
Press.

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