0% found this document useful (0 votes)
47 views14 pages

Daftar Pustaka Kualitas Website E-Commerce

Uploaded by

Diana Susanti
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
47 views14 pages

Daftar Pustaka Kualitas Website E-Commerce

Uploaded by

Diana Susanti
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

DAFTAR PUSTAKA

Al Baiti, A., Suprapto, & Rachmadi, A. (2017). Pengukuran Kualitas Layanan

Website Dinas Pendidikan Kota Malang dengan Menggunakan Metode

Webqual 4.0 dan IPA. Jurnal Pengembangan Teknologi Informasi dan Ilmu

Komputer, 885-892.

Alhasanah, J. U., Kertahadi, & Riyadi. (2014, Oktober). Pengaruh Kegunaan,

Kualitas Informasi, dan Kualitas Interaksi Layanan Web E-Commerce

Terhadap Keputusan Pembelian Online (Survei pada Konsumen

[Link]). Jurnal Administrasi Bisnis (JAB), 15(2), 1-10.

Alsultanny, Y. A., & Alotaibi, M. F. (2015). Evaluating the Factors Affecting on

Intension to Use of E-Recruitment. American Journal of Information Science

and Computer Engineering, 324-331.

Arifin, S. R., Nugroho, E., & Hantono, B. S. (2015, Juli). Analisis Kualitas Layanan

Website Universitas Hasanuddin dengan Metode WebQual 4.0 Modifikasi.

Teknomatika, 8(1), 81-92.

Arikunto, S. (2013). Prosedur Penelitian: Suatu Pendekatan Praktik. Jakarta: Rineka

Cipta.

Astuti, A. P., & Sari, P. K. (2016, Agustus). Analisis Kualitas Website Lazada

Indonesia Berdasarkan Metode WebQual 4.0 dan Pengaruhnya Terhadap

Kepuasan Pengguna. e-Proceeding of Management, 3(2), 1341-1348.


Asyraf, W. M. (2013, September). A Comparison Of Partial Least Square Structural

Equation Modeling (PLS-SEM) and Covariance Based Structural Equation

Modeling (CB-SEM) for Confirmatory Factor Analysis. International Journal

of Engineering Science and Innovative Technology (IJESIT), 2(5), 198-205.

Bailey, J. E., & Pearson, S. W. (1983). Development of A Tool For Measuring and

Analyzing Computer User Satisfaction. Management Science, 29(5), 530-

545.

Barbarasa, E., Barrett, J., & Goldin, N. (2017). Skills Gap or Signaling Gap? :

Insight from LinkedIn in Emerging Markets of Brazil, India, Indonesia, and

South Africa. Washington D.C.: Solutions for Youth Employment and

LinkedIn.

Barnes, S. J., & Vidgen, R. (2003). Measuring Website Quality Improvements: A

Case Study of The Forum on Strategic Management Knowledge Exchange.

Industrial Management & Data System, 103(5), 297-309.

Barnes, S. J., & Vidgen, R. T. (2002). An Integrative Approach to The Assessment

of E-Commerce Quality. Journal of Electronic Commerce Research, 3(3),

114-127.

Barnes, S., & Vidgen, R. (2000). WebQual: An Exploration of Website Quality.

ECIS 2000 Proceedings.

Barnes, S., & Vidgen, R. (2001). Assessing the Quality of Auction Web Sites.

Hawaii International Conference on System Sciences (pp. 1-10). IEEE.


Benson, D. H. (1983, Desember). A Field Study of End-User Computing: Findings

and Issues. MIS Quarterly, 7(4), 35-45. Chin, W., & Lee, M. (2000). On The

Formation of End-User Computing Satisfaction: A Propused Model and

Measurement Instrument. International Conference on Information Systems,

(pp. 563-579). Brisbane.

Christian, T. L., Jaya, D., & Rulyna. (2017). Impact of English Online Learning

Website Quality to User Satisfaction in Jakarta. International Conference on

Information Management and Technology (pp. 278-283). Yogyakarta: IEEE.

Cober, R. T., Brown, D. J., Levy, P. E., Cober, A. B., & Keeping, L. M. (2003,

June/September). Organizational Web Sites: Web Site Content and Style as

Determinants of Organizational Attraction. International Journal of Selection

and Assessment, 11(2/3), 158-169.

Cresswell, J. W. (2014). Research Design: Qualitative, Quantitative, and Mixed

Method Approaches 4th Edition. London: SAGE Publications, Inc.

Das, K., Gryseels, M., Sudhir, P., & Tan, K. T. (2016). Unlocking Indonesia's

Digital Opportunity. McKinsey & Company.

Davis, F. D. (1989, September). Perceived Usefulness, Perceived Ease of Use, and

User Acceptance of Information Technology. MIS Quarterly, 13(3), 319-

340.

Davis, G. B., & Olson, M. H. (1985). Management Information Systems:

Conceptual Foundations, Structure, and Development. New York: McGraw-

Hill Book Co.


Dawes, J. (2008). Do Data Characteristics Change According to The Number of

Scale Points Used ? An Experiment Using 5 Point, 7 Point and 10 Point

Scales. International Journal of Market Research, 50(1), 1-19.

Derous, E., Born, M. P., & Witte, K. D. (2004, March/June). How Applicants Want

and Expect to Be Treated: Applicant's Selection Treatment Beliefs and the

Development of the Social Process Questionnaire on Selection. International

Journal of Selection and Assessment, 12(1/2), 99-119.

Doll, W. J., & Torkzadeh, G. (1988). The Measurement of End-User Computing

Satisfaction. MIS Quarterly, 12(2), 259-274.

Edward, M., & Sahadev, S. (2011). Role of Switching Costs in The Service Quality,

Perceived Value, Customer Satisfaction, and Customer Retention Linkage.

Asia Pasific Journal of Marketing and Logistics, 23(3), 327-346.

Gelinas, U. J., Dull, R. B., & Wheeler, P. (2015). Accounting Information Systems

10th Edition. Stamford: Cengage Learning.

Gulo, W. (2002). Metodologi Penelitian. Grasindo. Hadi, S. (2016). Statistik.

Jakarta: Pustaka Pelajar.

Hafiz, A. (2017). Mengukur Kualitas Website dengan Pendekatan WebQual 4.0

Modifikasi. Prosiding Seminar Nasional Darmajaya (pp. 443-457). Bandar

Lampung: LP4M IIB Darmajaya.

Hair Jr, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial Least

Squares Structural Equation Modeling: An Emerging Tool in Business

Research. European Business Review, 26(2), 106-121.


Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data

Analysis 7th Edition. New York: Pearson.

Hair, J. F., Hult, G. M., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial

Least Squares Strutural Equation Modeling (PLS-SEM) 2nd Edition.

Thousand Oaks: SAGE Publications, Inc.

Hasibuan, Z. A. (2007). Metodologi Penelitian pada Bidang Ilmu Komputer dan

Teknologi Informasi - Konsep, Teknik, dan Aplikasi. Depok: Fakultas Ilmu

Komputer Universitas Indonesia.

Hendarti, H., Christian, T. L., Permatasari, A., Maryani, & Nindito, H. (2017).

Evaluation of Web Information System National Land Agency to Improve

User Satisfaction. International Conference onf Information Management and

Technology (pp. 39-43). Yogyakarta: IEEE.

Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The Use of Partial Least

Squares Path Modeling in International Marketing. Advances in International

Marketing, 277-319.

Hoffmann, D. L., Novak, T. P., & Peralta, M. (1999, April). Building Consumer

Trust in Online Environments: The Case for Information Privacy.

Communications of The ACM, 42(4), 80-85.

Huang, H.-Y., & Pan, C. (2012). Factors Influencing the User Behaviour Intention

of Online Recruitment Websites. International Journal of Business and

Commerce, 107-126.
Husain, T., & Budiyantara, A. (2018, Maret). Analisis End-User Computing

Satisfaction (EUCS) dan WebQual 4.0 Terhadap Kepuasan Pengguna. Jatisi,

4(2), 164-176.

Jabar, M., Usman, U. A., & Awal, A. (2013). Assessing The Usability of University

Websites form User's Perspective. Australian Journal of Basic and Applied

Sciences, 98-111.

Jarvenpaa, S. L., Tractinsky, N., & Vitale, M. (2000). Consumer Trust in An

Internet Store. Information Technology and Management, 1, 45-71.

Jogiyanto. (2005). Analisis dan Desain Sistem Informasi Pendekatan Terstruktur:

Teori dan Praktik Aplikasi Bisnis. Yogyakarta: Andi.

Juliansyah, M. R. (2018). Pengaruh Image Product Terhadap Loyalitas Pengguna

E-Commerce di Indonesia dengan Menggunakan Model Expectation

Confirmation Theory (ECT) dan Theory Reasoned Action (TRA). Jakarta:

UIN Syarif Hidayatullah Jakarta.

Kadar, J. A., Napitupulu, D., & Jati, R. K. (2017). Analysis of Factors Influencing

The Quality of Intranet Website Based on WebQual Approach Case Study in

Agency X. International Conference on Science in Information Technology

(pp. 526-532). Bandung: IEEE.

Kelley, K., & Preacher, K. J. (2012). On Effect Size. American Psychological

Association, 17(2), 137-152.

Ladjamudin, A.-B. B. (2013). Analisis dan Desain Sistem Informasi. Yogyakarta:

Graha Ilmu.
Lau, G. T., & Lee, S. H. (1999). Consumer's Trust in A Brand and The Link to

Brand Loyalty. Journal of Market Focused Management, 341-370.

Levi, M. D., & Conrad, F. G. (1996, Juli). A Heuristic Evaluation of A World Wide

Web Prototype. 50-61.

Loehlin, J. C. (2004). Latent Variable Models: An Introduction to Factor, Path, and

Structural Equation Analysis 4th Edition. New Jersey: Lawrence Erlbaum

Associates.

Loiacono, E. T., Watson, R. T., & Goodhue, D. L. (2002). WebQual: A Measure of

Website Quality. Marketing Theory and Applications (pp. 432-438).

American Marketing Association.

Makinuddin, & Sasongko, T. H. (2006). Analisis Sosial: Bersaksi Dalam Advokasi

Irigasi. Bandung: Akatiga.

Maulida, I. (2018). Faktor-Faktor yang Mempengaruhi Kualitas Layanan E-

Commerce Terhadap Loyalitas Pelanggan. Jakarta: UIN Syarif Hidayatullah

Jakarta.

Maulida, I. (2018). Faktor-Faktor Yang Mempengaruhi Kualitas Layanan E-

Commerce Terhadap Loyalitas Pelanggan. Jakarta: UIN Syarif Hidayatullah

Jakarta.

Narteh, B. (2015). Perceived Service Quality and Satisfaction of Self-Service

Technology. International Journal of Quality & Reliability Management,

32(4), 361-380.
Nastiti, F. E., & Hadi, S. P. (2014). Analisis Kebutuhan Aplikasi dengan Pemetaan

pada Business Model Canvas. Seminar Nasional Teknologi Informasi dan

Multimedia, 155-160.

Nugroho, A. (2017). Analisis dan Perancangan Sistem Informasi. Yogyakarta:

Trans Tekno.

Nugroho, A. K., & Sari, P. K. (2016, Desember). Analisis Pengaruh Kualitas

Website Tokopedia Terhadap Kepuasan Pengguna Menggunakan Metode

WebQual 4.0. e-Proceeding of Management, 3(3), 2930-2937.

O'Brien, J. A., & Marakas, G. M. (2011). Management Information Systems 10th

Edition. New York: McGraw-Hill/Irwin.

Onwuegbuzie, A. J., & Collins, K. M. (2007). A Typology of Mixed Methods

Sampling Designs in Social Science Research. The Qualitative Report, 281-

316.

Parasuraman, A., & Zeithaml, V. A. (1988). ServQual: A Multiple-Item Scale for

Measuring Consumer Perceptions of Service Quality. Journal of Retailing,

64(1), 12-40.

Park, H., & Baek, S. (2007). Measuring Service Quality of Online Bookstores with

WebQual. (J. Jacko, Ed.) Human-Computer Interaction, 95-103.

Prasetyo, B., Yulia, W. E., & Felisia. (2017). Measuring End-User Satisfaction of

Online Marketplace using End-User Computing Satisfaction Model (EUCS

Model) (Case Study: [Link]). 4th International Conference on


Computer Applications and Information Processing Technology (CAIPT)

(pp. 1-5). Kuta Bali: IEEE.

Pratama, Y. (2015, April). Pengukuran Kualitas Website CDC Universitas Telkom

Menggunakan Metode Webqual 4.0. e-Proceeding of Engineering, 2(1),

1649-1658.

Putra, I. M. (2014). Analisis Faktor-Faktor yang Mempengaruhi Kepuasan

Pengguna Situs Rekrutmen Online Jobstreet Indonesia. Depok: Universitas

Indonesia.

Rahmaini, S. N. (2018). Analisis Kualitas Website Akademik Menggunakan

Metode WebQual 4.0 dan Importance Performance Analysis (IPA). Jakarta:

UIN Syarif Hidayatullah Jakarta.

Rao, A. R., & Monroe, K. B. (1989, Agustus). The Effect of Price, Brand Name,

and Store Name on Buyers' Perceptions of Product Quality: An Integrative

Review. Journal of Marketing Research, 26(3), 351-357.

Rasman, Y. I. (2012). Gambaran Hubungan Unsur-Unsur End-User Computing

Satisfaction Terhadap Kepuasan Pengguna Sistem Informasi Rumah Sakit di

RSUD Kota Depok. Depok.

Rezkiani, A. Y., Suprapto, & Rachmadi, A. (2018). Pengukuran Kualitas Website

Unit Pengembangan Karir dan Kewirausahaan Universitas Brawijaya

Menggunakan Metode Webqual 4.0. Jurnal Pengembangan Teknologi

Informasi dan Ilmu Komputer, 523-532.


Rheingold, H. (1993). The Virtual Community: Homesteading on the Electronic

Frontier. Reading: Addison-Wesley Publishing Company.

Ringle, C. M., Sarstedt, M., Mitchell, R., & Gudergan, S. P. (2018). Partial Least

Squares Structural Equation Modeling in HRM Research. The International

Journal of Human Resource Management, 1-27.

Rockart, J. F., & Flannery, L. S. (1983, Oktober). The Management of End User

Computing. Management of Computing, 26(10), 776-784.

Romney, M. B., & Steinbart, P. J. (2015). Accounting Information System 13th

Edition. England: Pearson Education Limited.

Rosalina. (2017). Pengujian Kepuasan Sistem Informasi Menggunakan End-User

Computing Satisfaction (Studi Kasus: Sistem Informasi Akademik UIN

Syarif Hidayatullah jakarta). Jakarta: UIN Syarif Hidayatullah Jakarta.

Sanjaya, I. (2012, Juni). Pengukuran Kualitas Layanan Website Kementerian

Kominfo dengan Menggunakan Metode WebQual 4.0. Jurnal Penelitian

IPTEK-KOM, 14(1), 1-14.

Santoso, B. S., & Anwar, M. F. (2015). Analisis Kualitas Website Menggunakan

Metode WebQual dan Importance Performance Analysis (IPA) pada Situs

Kaskus. Conference on Information Technology and Technical Engineering

(CITEE). Yogyakarta.

Santoso, S. (2011). Structural Equation Model (SEM): Konsep dan Aplikasi dengan

AMOS 18. Jakarta: PT Elex Media Komputindo.


Sari, A. P. (2019). Pengukuran Keberhasilan Penerapan Sistem Institutional

Repository di UIN Syarif Hidayatullah Jakarta Menggunakan Human

Organization Technology (HOT) FIT Model. Jakarta: UIN Syarif

Hidayatullah Jakarta.

Sarstedt, M., Ringle, C. M., & Hair, J. F. (2017). Partial Least Squares Structural

Equation Modeling. Handbook of Market Research, 1-34.

Sastika, W. (2016). Analisis Pengaruh Kualitas Website (WebQual 4.0) Terhadap

Keputusan Pembelian pada Website E-Commerce Traveloka (Studi Kasus:

Pengguna Traveloka di Kota Bandung Tahun 2015). Seminar Nasional

Teknologi Informasi dan Komunikasi 2016, (pp. 649-657). Yogyakarta.

Satzinger, J. W., Jackson, R. B., & Burd, S. D. (2012). Systems Analysis and Design

in A Changing World 6th Edition. Boston: Course Technology, Cengage

Learning.

Selz, D., & Schubert, P. (1997). Web Assessment – A Model for the Evaluation

And the Assessment of Successful Electronic Commerce Applications.

Electronic Markets, 7(3), 46-48.

Serra, M., Psarra, S., & O'Brien, J. (2018). Social and Physical Characterization of

Urban Contexts: Techniques and Methods for Quantification, Classification

and Purposive Sampling. Urban Planning, 3(1), 58-74.

Setiawan, A. B. (2016). Evaluasi Kepuasan Pengguna Sistem Aplikasi Surat

Keterangan Tinggal Sementara Online (SKTS) dengan Menggunakan

Metode End-user Computing Satisfaction. Surabaya: Universitas Airlangga.

Setiawati, F. A. (2013). Penskalaan Tipe Likert dan Thurstone dengan Teori


Klasik dan Modern: Studi pada Instrument Multiple Intelligences.

Yogyakarta: LPPM UNY

Shia, B. C., Chen, M., Ramdansyah, A. D., & Wang, S. (2016). Measuring

Customer Satisfaction toward Localization Website by WebQual and

Importance Performance Analysis (Case Study on AliexPress Site in

Indonesia). American Journal of Industrial and Business Management, 6,

117-128.

Subiyakto, A., Ahlan, A. R., Kartiwi, M., & Sukmana, H. T. (2015). Influences of

The Input Factors Towards The Success of an Information System Project.

Telkomnika, 13(2), 686-693.

Subiyakto, A., Ahlan, A. R., Kartiwi, M., & Sukmana, H. T. (2015). Measurement

of Information System Project Success Based on Perceptions of the Internal

Stakeholders. International Journal of Electrical and Computer Engineering

(IJECE), 217-279.

Subiyakto, A., Ahlan, A. R., Kartiwi, M., Putra, S. J., & Durachman, Y. (2016,

Oktober). The User Satisfaction Perspectives of the Information System

Projects. Indonesian Journal of Electrical Engineering and Computer Science,

4(1), 215-223.

Sudaryono. (2015). Metodologi Riset di Bidang TI. Yogyakarta: Andi.

Sugiyono. (2013). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung:

Alfabeta.
Sumarwan, U. (2011). Perilaku Konsumen: Teori dan Penerapannya dalam

Pemasaran. Bogor: Ghalia Indonesia.

Supadmi, N. L. (2009, Juli). Meningkatkan Kepatuhan Wajib Pajak Melalui

Kualitas Pelayanan. Jurnal Ilmiah Akuntansi dan Bisnis, 4(2).

Tarigan, J. (2008). User Satisfaction Using WebQual Instrument: A Research on

Stock Exchange of Thailand (SET). Jurnal Akuntansi dan Keuangan, 34- 47.

Tech in Asia, & Daily Social. (2018, Januari 16). Retrieved from

[Link]

Tiako, P. F. (2009). Software Applications: Concepts, Methodologies, Tools, and

Applications. Hershey & New York: IGI Global.

Tilley, S., & Rosenblatt, H. (2017). System Analysis and Design 11th Edition.

Boston: Cengage Learning.

Tjiptono, F. (2004). Manajemen Jasa. Andi Yogyakarta.

Turban, E., & Volonino, L. (2012). Information Technology for Management 7th

Edition. Hoboken: NJ: Wiley.

Urbach, N., & Ahlemann, F. (2010). Structural Equation Modeling in Information

Systems Research Using Partial Least Squares. Journal of Information

Technology Theory and Application, 5-40.

Venkatesh, V., & Davis, F. D. (2000). A Theoretical Extension of the Technology

Acceptance Model: Four Longitudinal Field Studies. Management Science,

186-204.
Wand, Y., & Wang, R. Y. (1996, November). Anchoring Data Quality Dimensions

in Ontological Foundations. Communications of The ACM, 39(11), 86-95.

Wang, R. Y., & Strong, D. M. (1996). Beyond Accuracy: What Data Quality Means

to Data Consumers. Journal of Management Information Systems, 12(4), 5-

34.

Warmbrod, J. R. (2014). Reporting and Interpreting Scores Derived from Likert-

type Scales. Journal of Agricultural Education, 30-47.

Whitten, J. L., & Bentley, L. D. (2007). System and Analysis Design Methods 7th

Edition. New York: McGraw-Hill/Irwin.

Wicaksono, B. L., Susanto, A., & Winarno, W. W. (2012, Maret). Evaluasi Kualitas

Layanan Website Pusdiklat BPK RI Menggunakan Metode WebQual

Modifikasi dan Importance Performance Analysis. Media Ekonomi &

Teknologi Informasi, 19(1), 21-34.

Wong, K. K.-K. (2013). Partial Least Squares Structural Equation Modeling (PLS-

SEM) Techniques Using SmartPLS. Marketing Bulletin, 1-32.

Yamin, S., & Kurniawan, H. (2011). Generasi baru Mengolah Data dengan Partial

Least Square Path Modeling: Aplikasi dengan Software XLSTAT,

SmartPLS, dan Visual PLS. Jakarta: Salemba Infotek.

Yan, P., & Guo, J. (2010). The Research of Web Usability Design. International

Conference on Computer and Automation Engineering (pp. 480-483).

Singapore: IEEE.

You might also like