Professional Documents
Culture Documents
CONTENTS
• The Social Environment
• Responsibility: Individual and Group
• Motivation and De-motivation
• Peer Pressure
• Culture Issues
• Team Working
• Management, Supervision and Leadership
• Maintenance Resource Management (MRM)
SOCIAL ENVIRONMENT
SOCIAL ENVIRONMENT
• Aircraft maintenance engineers work within a
“system”
Responsibility is an important
issue in aircraft maintenance
engineering, and ought to be
addressed not only by licensing,
regulations and procedures, but
also by education and training,
attempting to engender a
culture of shared, but not
diffused, responsibility
Motivation and
De-motivation
MOTIVATION AND DE-MOTIVATION
• Motivated behavior is goal-directed, purposeful
behavior and no human behavior occurs without
some kind of motivation underpinning it
Aircraft maintenance
engineers should be aware of
conflicting motivations that
impinge on their actions and
attempt to examine their
motivations for working in a
certain way
MOTIVATION AND DE-MOTIVATION
Maslow’s Hierarchy of Needs
• Communication
• Co-operation
• Coordination
• Mutual support
Management, Supervision and
Leadership
MANAGEMENT, SUPERVISION AND
LEADERSHIP
• Managers and supervisors
have a key role to play in
ensuring that work is carried
out safely
Skilled management,
supervision and leadership
play a significant part in the
attainment of safety and high
quality human performance
in aircraft maintenance
engineering
Maintenance
Resource
Management
(MRM)
MAINTENANCE RESOURCE
MANAGEMENT (MRM)