Questionnaire

General instruction
 There is no need to write your name
 Open- ended questions are answered by writing on the space provided. If the space is
not sufficient, please use the back page of the paper or separate paper which ever
suit for you.
 Close- ended questions are answered by placing a tick () mark with in the box.
 Selecting more than one item in case of close ended questions is possible.

I. Respondent’s profile

1. Gender Male Female

2. Age
15-20 26-30 Above 40
21-25 31-40
3. Educational level
Below Grade 12 BA/ BSC
12th Grade complete MA/MSC
Certificate from technical and vocational institution PhD
Diploma
Other (please specify) ___________________

4. What is your experience in your current occupation in the organization (please

specify in terms of years or months)
years months

II. Frequency of conflict and parties get involved in it

5. How frequent is conflict in your organization n?

Very frequent Not frequent Frequent
Others (pleas specify ___________________________________

i
III. The way if obtaining information about existence of conflict
6. How do you get the information of conflict?
Through hearsay from friends and collageous
Through formal report from the parties felt in conflict
Others (please specify)_________________________________________________
IV. Sources of conflict
The sources of conflict in an organization can be broadly classified in to three: personal
factors, structural factors and communication factors.
7. Which of the following personal factors can be a source of conflict in your
organization?
Emotions attitudes skill & responsibility diversity

Values & Ethics Personalities Jealousy

Others (please specify) _______________________________________________
8. Which of the following structural factors can be source of conflict in your
organization?
Goal differences status inconsistencies Scarcity of resources
Interdependence Unclear job boundary
Relationship among the authorities
Others (pleas specify) ____________________________________________

9. Which of the following communication factors can be source of conflict in your

Organization?
Distorted message Information overload
Emotional state Lack of communication skill
Use of Jargon (technical terms) information’s late delivery

Errors in perceptions empathy

Others (please specify) _____________________________________________
10. Are there any other sources of conflict to mention out of what said above?
Penalties policies & procedures
Reward system Cultural differences
Gender differences less obedience
Performance appraisal System & result assignment of task
Others (pleas specify) ______________________________________________

ii
V. Conflict outcomes
11. What are out comes of the conflicts encountered by your organization?
Functional Dysfunctional Both

12. If the out comes are functional which of the following are the consequences?
It promoted organizational vitality It increased efficiency
It motivated change It increased commitment
It leads to new ideas & innovations
Others (please specify) _____________________________________________
13. Which of the following dysfunctional outcomes of conflict happen in your
institution?
Employee turn over customer dissatisfactory
Distorted group cooperation Increased job dissatisfaction
Resource wastage Diversion of energy from work
Creates negative climate In efficiency
Others (pleas specify) _______________________________________________

VI. Conflict management styles.

14. Which of the following conflict management system do you think is better?
Avoiding (ignoring) Integrating (cooperating) Compromising
Negotiation Obliging (smoothing) Third part intervention
Dominating (forcing)
Other (pleas specify) _________________________________________________

VII. information regarding training on conflict

15. Have you ever taken any special training on conflict management?
Yes No
VIII. Conflict management practice of the organization
16. How do you evaluate the conflict management practice of the organization?
Excellent Good poor
Very good fair

iii
IX. Effect if gender on conflict management

17. Do you think gender have an influence on the effectiveness of managing conflict.
Yes No

18. Which gender do you think is effective in managing conflict?

Male Female
Depends on the parties get in to conflict

Thank you!

iv