TRIANA TOBON 

634 Balsam Crescent, Oshawa, Ontario L1J 6A2

647-704-3483 │triana.t@hotmail.com

CUSTOMER SERVICE  
SUMMARY OF QUALIFICATIONS 
▪ Excellent interpersonal and communication skills to handle customers inquiries and resolve complaints in a
friendly and diplomatic manner
▪ Organizational leadership, and team building skills
▪ Ability to work in a team or individual setting
▪ Highly dependable, detail oriented with strong organization skills and multitasking
▪ Ability to work under pressure, keeping a professional and friendly attitude
▪ Quick learner and adapt easily to new procedures and experiences
▪ Proficient; Microsoft Office, Word, PowerPoint, e-mail, internet research
▪ WHMIS and Smart Serve Certificate

RELEVANT EXPERIENCE 
  
SALES LEAD / MANAGEMENT 
▪ Greeted customers coming into establishment in a friendly, courteous, and professional manner
▪ Responsible for training and managing junior staff
▪ Demonstrated what is to be an ideal sales associate
▪ Handled cash security deposit
▪ Open and close night shift and ensured that store was prepared for following day
▪ Planning daily sale goals
▪ Motivated and coached staff members, making them aware of our goals
▪ Ensuring an outstanding customer experience
OFFICE ADMINISTRATION / RECEPTION 
▪ Maintained and updated filing, inventory, mailing, and database systems, either manually or using a
computer
▪ Scheduled and coordinated meetings, appointments, for supervisors and managers
▪ Trained administrative assistance during hiring time
▪ Communicated with customers, employees, and other individuals to answer questions, disseminate or
explain information, take orders, and address complaints
▪ Opened, sorted, and routed incoming mail, answer correspondence, and prepare outgoing mail.
▪ Operated telephone to answer, screen, or forward calls, providing information, taking messages
▪ Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to
specific destinations

​ ORK HISTORY
W
Sales Lead Aldo, ​Oshawa 2017- Present 
Head Server/ Bartender Best Western Premier, ​Etobicoke 2017- 2017
FRONT COUNTER CASHIER Me Va Me, ​Toronto 2015-2016
SALES REPRESENTATIVE Innovative Vision​, ​Scarborough 2014-2015
CUSTOMER SERVICE McDonald’s Restaurant, ​Toronto 2013-2014
OFFICE ASSISTANT Ministry of Transportation​, North York 2013-2014