T.

Daniel McFarland
102.5 North 2nd Street, Apartment 1
Richmond, KY 40475
(606) 312-0207
dmcfarland93@gmail.com

Experience:
Bachelor of Arts in English Literature
Eastern Kentucky University, Richmond, Kentucky (GPA: 3.5) December 2018

Writing Consultant Noel Studio for Academic Creativity January 2016 – Present
 Consult with students to help draft and revise academic research
 Conduct visual presentations to engage students in scholarly composition
 Implement composition pedagogy to facilitate collaboration in writing classrooms
 Create useful reference material to provide to students as a learning resource
 Facilitate academic workshops for students

Server Cheddar’s Casual Café July 2015 – January 2016

 Consistently adhered to quality expectations and standards
 Maintained excellent rapport and service ratings with customers
 Communicated product knowledge to customers during their meal selection

Health Insurance Specialist General Dynamics January 2014 – May 2014

 Fulfilled customer inquiries and processed insurance related requests
 Managed Healthcare.gov accounts and services on an administrative level
 Ensured customer satisfaction with organizational plans and services

Package Handler FedEx Ground May 2013 – January 2014

 Loaded FedEx ground shipment vehicles
 Achieved recognition for high quality of work
 Managed and tracked inventory entering and leaving the facility

Supervisor Kroger September 2011 – May 2013

 Supervised cashiers, baggers, utility staff, and cart attendants
 Handled and resolved customer complaints and concerns
 Performed quality inspections to accommodate compliance standards

Key Strengths:
 Rhetoric, problem solving and critical analysis skills
 Excellent written and verbal communication skills
 Experienced with Microsoft Office applications (Excel, Powerpoint, Word, and Outlook)
 Capable of working in a fast paced and demanding environment