Break Time FAQ

Adherence is monitored by the amount of time you spend in READY mode plus your paid time entries.
This time added together equal your adherence and the time you are paid for.

Paid break time is determined by the amount of hours you work in one day (not what you’re scheduled
for but what you actually work). Paid break time is owed the same whether it’s a continuous shift or split
shift.

If you work less than 5:45:00, you are not eligible for any paid break time.
If you work between 5:45:00-7:30:00, you are eligible for a 15 minute paid break.
If you work over 7:30:00+, you are eligible for a 30 minute paid break.

You can use your break time whenever you’d like. It can be all at one time or in multiple breaks
throughout the day. You can use it at the beginning or the end of your shift. However, you should always
be logged in at the exact time your shift starts and not log out until the exact time your shift ends
regardless of when you’re using your break time.

It is the rep’s responsibility to keep track of their ready time and paid time entries to know if they are
eligible for a paid break.

4-hour shift: 0 paid break time

5-hour shift: 0 paid break time
5.5-hour shift: 0 paid break time
6-hour shift: 15 minute paid break time if you reach 5:45:00 of worked time
7-hour shift: 15 minute paid break time if you reach 5:45:00 of worked time
7.5-hour shift: 30 minute paid break time if you reach 7:30:00 of worked time
8-hour shift: 30 minute paid break time if you reach 7:30:00 of worked time

Any time spent in NOT READY that is not recorded as a paid time entry will go against your adherence.
For instance, if you are not eligible for any paid break time based on your schedule and you go into not
ready to take a personal phone call, or tend to something in your house; this will affect your adherence.
Reps are required to meet 91-100% adherence. This means that you have up to 5 minutes per hour (no
more) to spend in not ready mode for personal reasons that you will not be paid for but will not hurt
your attendance. However, any more than 5 minutes per hour will drop your adherence below 91%.

Revised 2.19.2016 - LH