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MGT502 Organizational Behavior All Midterm Solved Paper in One File
MGT502 Organizational Behavior All Midterm Solved Paper in One File
pk
Spring 2010
MGT502- Organizational Behaviour (Session - 1)
_ Finished goods
_ Services
_ Dividends
_ Capital
_ Job satisfaction
_ Job Involvement
_ Organizational Behavior
_ Organizational co itment
_ Exit
_ Voice
_ Loyalty
_ Noise
_ Extroversion
_ Openness to experience
_ Emotional stability
_ Agreeableness
_ Positive
_ Negative
_ Unbiased
_ No effect
_ Assimilating
_ Selective perception
_ Halo Effect
_ Target Perception
_ Hierarchy of needs
_ Goal setting theory
_ Equity theory
_ Existence
_ Relatedness
_ Esteem
_ Growth
_ MBO program
_ Gain sharing plan
_ Employee stock ownership plan m
_ Piece-rate plan
_ Authority chain
_ Influence chain
_ Transmission chain
_ Social chain
_ Information
_ Control
_ Motivation
_ Emotional expression
_ Direct
_ Circle
_ Wheel
_ All-channel
_ Interpersonal
_ Behavioral
_ Astrology
_ Psychosocial
_ As a product of heredity
_ As a function of one’s power need
_ As the result of a cognitive process
_ As environmentally caused
_ Self-actualization
_ Social
_ Esteem
_ Safety
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www.virtualians.pk
www.virtualians.pk
www.virtualians.pk
MIDTERM EXAMINATION
Spring 2010
MGT502- Organizational Behaviour (Session - 2)
Time: 60 min
Marks: 47
_ Memory
_ Number Aptitude
_ Deductive Reasoning
_ Perceptual speed
_ Classical conditioning
_ Social learning
_ Operant conditioning
_ Reinforcement theory
_ Attitude
_ Value
_ Ethics
_ Custom
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www.virtualians.pk
_ Moods
_ Behaviors
_ Values
_ Customs
_ Self-inside
_ Self-goal
_ Other-outside
_ Self-outside
_ Advancement
_ Working condition
_ Achievement www.virtualians.pk
_ Recognition
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_ Promotion
_ Gain sharing
_ Flexible work hours
_ Appreciation certificate
_ Storming
_ Norming
_ Maturation
_ Performing
_ Initiating structure
_ Consideration
_ Maximization
_ Path-goal
_________Chain
_________All-channel
_________Wheel
_________Direct
_________The sender
_________The receiver
_________The channel
_________The encoder
_________Extinction
_________Negative reinforcement
_________Punishment
_________Felt
_________Displayed
_________Conditional
_________Exposed
_________Lower productivity
_________Increased tensions among workers
_________Decreased turnover
_________Increased complaints
_________Positive reinforcement
_________Negative reinforcement
_________Punishment
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_________Extinction
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_________Negative reinforcement
_________Punishment
_________Extinction
_________Positive reinforcement
_________Legal behavior
_________Ethical behavior
_________Cognitive behavior
_________Loyal behavior
_________Anger
_________Sadness
_________Pride
_________Disgust
_________Psychology
_________Sociology
_________Anthropology
_________Social Psychology
_________Bounded rationality
_________Optimal decision making
_________Intuitive decision making
_________Rational decision making
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www.virtualians.pk
_________Behavioral
_________Directive
_________Analytical
_________Conceptual
Group Shift: When people are in groups, they make decision about risk
differently from when they are alone. In the group, they are likely to
ake riskier decisions, as the shared risk makes the individual risk
less
MIDTERM EXAMINATION
Spring 2010
MGT502- Organizational Behaviour (Session - 3)
Ref No: 1465148
Time: 60 min
Marks: 47
Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following statements best describes the goals of
Organizational Behavior?
_ Finished goods
_ Services
_ Dividends
Question No: 3
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( Marks: 1 ) - Please choose one
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_ Value
_ Ethics
_ Custom
_ Moods
_ Behaviors
s
_ Customs
_ Future orientation
_ Gender differentiation
_ Power distance
aking”?
_ A logical process
_ An unconscious process
_ A satisficing process
_ Self-actualization
_ Social
_ Physiological
_ Dislike work
_ Need to be controlled
_ Attempt to avoid work
_ Stock options
_ Productivity bonus
_ Commission
_ Easy to manage
_ Less expensive
_ Promote socialization
customer concerns
_ An increase in the technology budget for connecting team
embers
_ Problem-solving
_ Cross-functional
_ Virtual
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_ Brainstorming
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_ Delphi technique
_ Nominal group technique
_ Downward co unication
_ Lateral co unication
_ Vertical co unication
_ Filtering
_ Language
_ Selective perception
_ Selective selection
_ Physical characteristics
_ Semantics
_ Excitement
_ Positive reinforcement
_ Extinction
_ Punishment
_ Felt
_ Displayed
_ Conditional
_ Exposed
_ Generate alternatives
_ Make a choice
_ Implement the decision
_ Negative reinforcement
_ Punishment
_ Extinction
_ Contrast
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_ Motion
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_ Novelty
_ Intensity
_ Effort-performance
_ Performance-benefit
_ Performance-valence
_ Directories
_ Purchase invoices
_ Work Manual
Answer:-
to increase performance.
Answer:-
Answer:-
The following are the errors which can occur in perceptual judgment
ade by interviewers in job interviews.
• Stereotyping is judging someone on the basis of our perception of
the group to which
he or she belongs
• Generalization is not without advantages. It is a means of simplifying
a complex
world, and it permits us to maintain consistency. The problem, of
course, is when we
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www.virtualians.pk
Inaccurately stereotype.
• In organizations, we frequently hear co ents that represent
stereotypes based on
gender, age, race, ethnicity, and even weight
The halo effect occurs when we draw a general impression on the
basis of a single
Characteristic:
a. This phenomenon frequently occurs when students appraise their
classroom
instructor.
b. Students may give prominence to a single trait such as enthusiasm
and
allow their entire evaluation to be tainted by how they judge the
instructor
on that one trait.
Selective Perception
• Any characteristic that makes a person, object, or event stand out
will increase the
probability that it will be perceived.
• It is impossible for us to assimilate everything we see only certain
stimuli can be
taken in.
MIDTERM EXAMINATION
Spring 2010
MGT502- Organizational Behaviour (Session - 4)
Ref No:
Time: 60 min
Marks: 47
Question No: 1 ( Marks: 1 ) - Please choose one
Ali migrated from Pakistan to a foreign country. He is disorientated by
the country’s customs and has difficulty in adapting it. He also feels
homesickness. What is Ali experiencing?
_ Culture shock
_ Foreign culture
_ Alien culture
_ Adventure
theory?
_ Classical conditioning
_ Social learning
_ Operant conditioning
_ Reinforcement theory
_ Inductive reasoning
_ Spatial visualization
_ Deductive reasoning
_ Perception
_ Cognition
_ Affect
_ Behavior
_ Myths
_ Self Monitoring
_ Self Esteemed
_ Type A personality
_ Type B personality
_ Existence
_ Safety
_ Growth
_ Physiological
_ Seeking responsibility
_ Needing to be coerced to achieve goals
_ Viewing work as a normal daily activity
_ Exercising self control
_ MBO program
_ Gain sharing plan
_ Employee stock ownership plan
_ Piece-rate plan
_ Transmitting
_ Decoding
_ Encoding
_ Understanding
_ Facial expressions
_ Hand gestures
_ Chain
_ Direct
_ Horizontal
_ All-channel
_ Exit
_ Voice
_ Loyalty
_ Neglect
_ Attitude
_ Personality
_ Perception
_ Mind-set
_ Felt
_ Displayed
_ Conditional
_ Exposed
_ Corporate governance
_ Globalization
_ Business ethics
_ Cultural change
_ Emotional Intelligence
_ Mental Ability
_ Physical Ability
_ Memory Ability
_ Emotional frustration
_ Emotional contagion
_ Emotional labor
_ Emotional conflict
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www.virtualians.pk
_ Interpretation
_ Organization
_ Selective attention
_ Judgment
_ Self-Managed team
_ Problem solving team
_ Cross functional team
_ Virtual team
_ Shareholder
_ Stakeholder
_ Stockholder
_ Patron
_ McClelland
_ McGregor
_ Herzberg
_ Maslow
More knowledge.
Mu ltiple choices.
Can share more in shorter ti e.
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www.virtualians.pk
1-Initiating
2- Consideration
2. Initiating Structure: leader assure that work has been competed and
employees have done their jobs and duties. In this planning, setting goals,
otivating them and coaching them are included.
Unequal ratios create tension inside the worker, and the worker is motivated
to restore equity. When the ratios are equal, workers are motivated to
aintain their current ratio of outcomes and inputs if they want their
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www.virtualians.pk
outcomes to increase
MIDTERM EXAMINATION
Spring 2010
MGT502- Organizational Behaviour (Session - 5)
Ref No: 1465189
Time: 60 min
Marks: 47
_ Planning
_ Organizing
_ Staffing
_ Controlling
_ Technical skills
_ Human skills
_ Conceptual skills
_ Organizing skills
_ Memory
_ Number Aptitude
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www.virtualians.pk
_ Deductive Reasoning
_ Perceptual speed
_ Job involvement
_ Job satisfaction
_ Job co itment
_ Job enrichment
_ Attitudes
_ Interests
_ Past experiences
_ All of the given options
_ Mcclelland
_ Maslow
_ Alderfer
_ Ouchi
_ No dissatisfaction to dissatisfaction
_ No dissatisfaction to satisfaction
_ Satisfaction to no satisfaction
_ Satisfaction to dissatisfaction
_ Flextime
_ Job sharing
_ Job rotation
_ Teleco uting
_ Formal leaders
_ Informal leaders
_ Managers
_ Followers
_ Autocratic
_ Democratic
_ Laissez-faire
_ Consideration
_ Encoding
_ Decoding
_ Feedback
_ Recoding
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Question No: 19 ( Marks: 1 ) - Please choose one
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_ Non-verbals
_ Physical characteristics
_ Semantics
_ Excitement
_ Chain
_ Direct
_ Horizontal
_ All-channel
_ Performance-reward
_ Effort-performance
_ Reward-personal goal
_ Effort-satisfaction
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Question No: 24 ( Marks: 1 ) - Please choose one
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_ Raw Materials
_ People
_ Product / Services
_ Information
_ Emotional Intelligence
_ Mental Ability
_ Physical Ability
_ Memory Ability
_ Positive reinforcement
_ Negative reinforcement
_ Punishment
_ Extinction
_ Values
_ Behavior
_ Attitude
_ Personality
_ Job performance
_ Job involvement
_ Organizational Citizenship
_ Job satisfaction
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www.virtualians.pk
_ Attribution
_ Prejudice
_ Stereotyping
_ Selective perception
_ Self esteem
_ Social
_ Safety
_ Self-actualization
MIDTERM EXAMINATION
Spring 2010
MGT502- Organizational Behaviour (Session - 6)
Ref No: 1465147
Time: 60 min
Marks: 47
Question No: 1 ( Marks: 1 ) - Please choose one
Which mone mof mthe mfollowing mis mnot mconsidered mas ma mpart mof
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organizational output?
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_ Finished goods
_ Services
_ Dividends
_ Capital
_ Number Aptitude
_ Deductive Reasoning
_ Perceptual speed
_ Moods
_ Behaviors
_ Values
_ Customs
_ Future Orientation
_ Work Moods
_ Power Distance
_ Gender Differentiation
extrinsic factors
_ The Big Five traits have no relationship to motivational factors
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Question No: 6 ( Marks: 1 ) - Please choose one
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_ Rationality
_ Salary
_ Working conditions
_ Bonuses
_ Promotion
_ Leadership emergence
_ Extraversion in leaders
_ Leadership awareness
_ Leadership competence
_ Transmitting
_ Decoding
_ Understanding
_ Vertical
_ Wheel
_ Chain
_ Psychology
_ Sociology
_ Anthropology
_ Medicine
_ Job identification
_ Job involvement
_ Handling relationship
_ Managing emotions
_ Nonverbal cues
_ Purpose and context of encounter
_ Physical appearances
_ Oral co unication
_ Organization
_ Judgment
_ Self esteem
_ Social
_ Safety
_ Self-actualization
_ Forming
_ Storming
_ Performing
_ Feedback
_ Message
_ Data
_ Information
_ Filtering
_ Selective perception
_ Noise
_ Defensiveness
_ Committee meeting
_ E-mail
_ Voice mail
_ Telephone call
► Felt
► Displayed
► Conditional
► Exposed
► It is highly personal
► It has high channel richness
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► It usually results in delayed feedback
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► Technical expertise
► Problem-solving skills
► Decision-making skills
► Interpersonal skills
► Norming
► Storming
► Development
► Forming
► The activities of all group members are fully dependent on one another
► The performance of one member of a group affects what other members do
► Group members must perform specific behaviors in a predetermined order
► Group members acting together produce more or better output than alone
► Interest group
► Command group
► Formal group
► Task group
► Stock options
► Rs20 for each unit produced
► Productivity bonus
► Commission
► Region
► Age
► Sex
► Tenure
► Salary
► Working conditions
► Bonuses
► Responsibility
► Negative Reinforcement
► Neutral Reinforcement
► Pleasant Reinforcement
► Positive Reinforcement
► Distinctiveness
► Consensus
► Consistency
► Continuity
► It shows similarity
► It shows reliability
► It shows consistency
► Judgment Theory
► Selective Perception Theory
► Attribution Theory
► Equality Theory
► Utilitarianism
► Focus on right
► Focus on justice
► Favoritism
► Directive
► Analytical
► Conceptual
► Behavioral
► Bounded Rational
► Three Component Modelwww.virtualians.pk
► Contingency
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► Rational
► Self-awareness
► Self-management
► Commitment
► Social-skills
► Perception
► Personality
► Experience
► Culture
► Traditions
► Norms
► Attitudes
► Values
► Exit
► Voice www.virtualians.pk
► Loyalty
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► Neglect
► Job involvement
► Job satisfaction
► Job commitment
► Job enrichment
► Value
► Attitude
► Behavior
► Mood
► Classical conditioning
► Social learning
► Operant conditioning
► Contingency theory
► Social entities
► Goal oriented
► Closed system
► Deliberately structured
► Stephen Covey
► Henry Mintzeberg
► Henri Fayol
► Marry Parker
MIDTERM EXAMINATION
Spring 2009
MGT502- Organizational Behaviour (Session - 2)
Question No: 1 ( Marks: 1 ) - Please choose one
Which one of the following is NOT a characteristic of group in organization?
_ Common goal
_ Interaction with one another
_ Accept expectations and obligations
_ Mutually independent
Physical abilities
_ Motor abilities
_ Mental abilities
_ Emotional abilities
_ Vertical
_ Wheel
All-channel
_ Chain
_ All-channel
_ Chain
_ Horizontal
Wheel
Control
_ Agreement
_ Motivation
_ Information
_ Suggestion boxes
_ Disscussing problem with boss
Feedback on job performance
_ Letters to your boss
Medium
_ Instrument
_ Conductor
_ Transmission
_ Team manager
_ Country club manager
MIddle of the road manager
_ Authority-obedience manager
Production-oriented
_ Laissez-faire
_ Consideration-oriented
_ Employee-oriented
_ Educated
_ Trained
Born
_ Authoritarian
_ Groupthink
Nominal group
_ Brainstorm
_ Electronic meeting
_ Group conformity
_ Group shift
Groupthink
_ Social loafing
_ Easy to manage
_ Less expensive
Use employee talents better
_ Promote socialization
_ Theories X and Y
Motivator-Hygiene Theory
_ Hierarchy of Needs Theory
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_ Satisfaction/Dissatisfaction Theory
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_ Negative Reinforcement
_ Neutral Reinforcement
_ Pleasant Reinforcement
Positive Reinforcement
_ Mcclelland
_ Maslow
Alderfer
_ Ouchi
_ Prototyping
_ Contrast effect
_ Halo effect
Projection
_ Situation
_ Perceiver
_ Reality
_ Target
_ Quantity of life
_ Quality of life
_ Long-term orientation
_ Social Loafing
_ Terminal values
_ Instrumental values
_ Theoretical values
_ Social values
_ Positive reinforcement
_ Extinction
_ Negative reinforcement
_ Punishment
_ Classical conditioning
_ Social learning
Operant conditioning
_ Reinforcement theory
_ Disseminator
_ Spokesperson
_ Representative
_ Figurehead
_ Psychology
_ Sociology
_ Anthropology
_ Social Psychology
those goals and matching activities accordingly, then which one of the following
functions is he/ she performing.
_ Planning
_ Organizing
_ Leading
_ Controlling
ANSWER:
Skill: Skill is defined as an ability to act in a way that allows a person to highly perform
his roles.
Skills required by Effective Manager:
There are various skills which must be possessed by a manager in order to be
effective. Some of such skills are listed below
Define proper goals for everyone.
Must plan and organize the work properly so that it flows smoothly.
Enables proper communication in all directions.
Promotes participation of individuals
Provide honest feedback
Empower and delegate the important tasks to subordinates
Have full control over the whole process
Motivate the subordinates to goal achievement
Exhibits technical as well as administrative expertise to answer related questions.
Facilitates work through teams and proper training
Keep the activities move by following the schedule and deadlines.
Rewards good performances
Time: 60 min
Marks: 50
►Psychological needs
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www.virtualians.pk
►Individualdrives
►Socialrolesandstatus
►Stephen Covey
►HenryMintzeberg
►HenriFayol
►MarryParker
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www.virtualians.pk
►Classicalconditioning
►Sociallearning
►Operant conditioning
►Contingencytheory
►Cognitive
►Affective
►Behavioral
►Behaviorintension
►Jobsatisfaction
►JobInvolvement
►OrganizationalBehavior
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►Organizationalcommitment
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►Jobinvolvement
►Jobsatisfaction
►Jobcommitment
►Jobenrichment
All of the following are attitudes associated with job satisfaction EXCEPT:
►Promotionopportunities
►Supervision
►Negligence
Which of the following lay the foundation for the understanding of attitudes and
motivation because they influence our perceptions?
►Moods
►Behaviors www.virtualians.pk
www.virtualians.pk
►Values
►Customs
►Terminalvalues
►Instrumentalvalues
►Theoreticalvalues
►Socialvalues
►UncertaintyAvoidance
►PowerDistance
►Assertiveness
►Individualismversuscollectivism
►ExternalReferenceGroups
►RoleModels
www.virtualians.pk
www.virtualians.pk
►Achievement
►Teachers
►Consistency
►Value-minimization
►Ranking ofcriteria
►Evaluating alternatives
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►Working late in ordertoget apromotion
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►Arrivingat worklatebecauseheavytraffic
►Dependingon luckforsuccess
If a person responds the same way over time, attribution theory states
that the behavior shows ______________.
►Distinctiveness
►Consensus
►Consistency
►Continuity
http://groups.google.com/group/vuZs
►Self-actualization
►Esteem
►Social
►Physiological
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According to Maslow, when does a need stop motivating?
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►Whenit is substantiallysatisfied
►It neverstopsmotivating
►Whenonereturnstoalowerlevelneed
►Whenonechoosesto movetoahigherlevelneed
►Mcclelland
►Maslow
►Alderfer
►Ouchi
►Existence
►Relatedness
►Esteem
►Growth
►Power, acceptanceandconfirmation
►Achievement, realizationandacceptance
►Achievement, powerandaffiliation
Which of the following appears to be the combination of needs found in the best
managers?
►Highachievement,highpower
►Highachievement,lowpower
►Highpower, lowaffiliation
►Lowpower, highaffiliation
►Self-inside
►Self-goal
►Other-outside
►Self-outside
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www.virtualians.pk
►Negative Reinforcement
►NeutralReinforcement
►PleasantReinforcement
►PositiveReinforcement
Which of the following is the most likely explanation for the higher absentee rate
of women in the workplace?
►Women tend to work in jobs that have less flexible schedules than men
do
Which of the following is a job that does not lend itself to telecommuting?
Which one of the following groups may want government to direct more attention
to environmental problems?
►Interestgroup
►Commandgroup
►Formal group
►Taskgroup
Which of the following type of teams would most likely empower its team
members to make work-related decisions?
►Technical
►Self-managed
►Problem-solving
►Crossfunctional
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www.virtualians.pk
►Moreknowledge throughpoolingofgroupresources
►Moreamountoftimeisrequired tomakeadecision
►Groupconformity
►Groupshift
►Groupthink
►Socialloafing
►Acceptanceofthesolution
►Acomplicated solution
►Speedandefficiency
►Clearresponsibility
►Conflict
►Success
►Morale
►Change
►Leadershipbehaviorsareconsistent
►Leaders‟behaviorshould be altered
►Leadershipskillscan be trained
►Vertical
►Wheel
►All-channel
►Chain www.virtualians.pk
www.virtualians.pk
►Chain
►All-channel
►Wheel
►Direct
Which one of the following study in the field of OB has contributed knowledge on
a number of topics including: learning, perception, personality, emotions,
training, leadership, motivation, job satisfaction, decision making, etc?
►Psychology
►Sociology
►Anthropology
►Physiology
►Asaproductofheredity
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►Asafunctionofone‟spowerneed
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►Asthe resultofacognitiveprocess
►Asenvironmentallycaused
►Human skills
►Technicalskills
►Conceptualskills
►Leadingskills
The relatively stable set of psychological attributes that distinguishes one person
from another is called _______.
►Attitude
►Personality
►Perception
►Mind-set
►The tasksareinterrelatedwww.virtualians.pk
www.virtualians.pk
►Noonewantstobe accountable
►The groupishomogeneous
In quality of life people give more values to the relationships and to concentrate on welfare of
others
Uncertainty avoidance:
Power distance: people think that power in the country is not distributed equally.
Individualism is the degree to which people pefer to act individuals instead of group.
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www.virtualians.pk
• Future Orientation: The extent to which a society encourages and rewards future-oriented
behaviors such as planning, investing
This is almost like Long-term versus short-term orientation of Hofstede’s cultural dimensions
assertiveness is equaling to Hofstede’s cultural dimensions Quantity of life versus quality of life
Uncertainly avoidance : Society relay on social norms and procedures to avoid the uncertainity
Performance orientation : society encourages and rewards group members for the improvement
in performance.
Humane orientation : society encourages individuals for being fair and caring to others in
society.
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www.virtualians.pk
MIDTERM EXAMINATION
Giving an employee a two-day suspension from work without pay for showing up
drunk is an example of which of the following:
►Punishment
►Positivereinforcement
►Extinction
►Negative reinforcement
►Jobinvolvement
►Jobsatisfaction
►Jobcommitment
►Jobenrichment
Which of the following lay the foundation for the understanding of attitudes and
motivation because they influence our perceptions?
►Moods
►Behaviors
►Values
►Customs
►Terminal values
►Instrumentalvalues
►Theoreticalvalues
►Socialvalues
►UncertaintyAvoidance
►PowerDistance
►Assertiveness
►Individualismversuscollectivism
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www.virtualians.pk
►Affectisatype ofmoodandenvironment
►Affectcanbe amoodoranemotion
►Affectisthe resultofconsciousthought
►EmotionalIntelligence
►EmotionalConstraints
►AffectiveEmotions
►Cognitivedissonance
►DeviantWorkplaceBehavior
►EmotionalLabor
►Emotionaldisorder
►Noneofthegivenoptions
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www.virtualians.pk
Whenever Sana is successful she takes full credit for what has happened,
but whenever she is unsuccessful she attributes her failure to bad luck
►Self-servingbiase
►The haloeffect
►Distinctiveness
►Projection
Hunger, thirst, sex, pay, and physical work environment are examples of which
of Alderfer‟s needs?
►Existence
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www.virtualians.pk
►Safety
►Growth
►Physiological
►Definingthegoal
►Goaldifficulty
►Goalspecificity
►Equityamongco-workers
►Reward-satisfactionrelationship
►Satisfaction-performance relationship
►Rewards-personalgoals relationship
►Effort-satisfaction relationship
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www.virtualians.pk
►Nodissatisfactiontodissatisfaction
►Nodissatisfactiontosatisfaction
►Satisfactionto nosatisfaction
►Satisfactionto dissatisfaction
►Unwillingnesstorewardgoalaccomplishment
►Lack ofcommitmentbytopmanagement
►The headofdepartment
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www.virtualians.pk
The tendency of individuals to exert less effort when they work in a group than
when they work alone is referred to as:
Sucker effect _
Social loafing _
Social facilitation _
Socialization _
Inconsistent _
Positive _
Discouraging _
Neutral _
► High
Highest _
► Low
► Moderate
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www.virtualians.pk
Less rigidity _
Which of the following type of teams allows for collaboration between team
members who are physically dispersed?
Local _
Global ►
Virtual _
Interactive _
Group think _
Group shift _
Group polarization _
Social loafing _
Brainstorming _
Groupthink _
Delphi model _
Brainstorming _
Delphi technique _
Groupthink _
Nominal group _
Brainstorm _
Electronic meeting _
Medium _
Instrument _
Conductor _
Transmission _
Upward communication _
Downward communication _
Lateral communication _
Vertical communication _
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www.virtualians.pk
Sami is developing marketing page for the company web site and is concerned
about the appearance of his active links. He seeks reactions from fellow
employees. The reactions he seeks are part of the:
Adjourning phase _
Encoding phase _
Decoding phase _
Feedback phase _
Written _ communication
Written memo _
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Paraphrase _
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Eye contact _
E-mail _
Ambiguous situation ►
Well-communicated change _
Assurance by management _
Which one of the following study in the field of OB has contributed knowledge on
a number of topics including: learning, perception, personality, emotions,
training, leadership, motivation, job satisfaction, decision making, etc?
Psychology _
Sociology _
Anthropology _
Physiology _
__________ are the shared beliefs about expected behaviors aimed at making
groups function effectively.
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www.virtualians.pk
Group ethics _
Group norms _
Group criteria _
Group unity _
Which of the following type of values determine the preferences for the means to
be used in achieving desired ends?
Terminal values _
Instrumental values _
Theoretical values _
Social values ►
► Perception
Personality _
Experience _
Culture _
Felt _
Displayed _
Conditional _
Exposed _
vuZs
Climate of trust _
Team efficacy _
Specific goals _
Compare and contrast command, task, interest, and friendship groups by giving
practical examples.
MIDTERM EXAMINATION
Time: 60 min
Marks: 50 www.virtualians.pk
www.virtualians.pk
►Psychologicalneeds
►Individual drives
►Socialroles andstatus
►All ofthegivenoptions
The greatest contribution of which one of the following to OB is through their study of group
behavior in organizations, particularly formal and complex organizations?
►Psychology
►Sociology
►Anthropology
►Social Psychology
Which one of the following set of skills is best representing the required competencies of
managers?
►Technicalskills,humanskillsandconceptualskills
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►Organizing skillsandinterpersonal skills
www.virtualians.pk
The smell of fresh cake baking makes Saima‟s mouth water is an example of which one
of the following learning theory?
►Classical conditioning
►Sociallearning
►Operantconditioning
►Reinforcementtheory
►All ofthegivenoptions
IT IS OBVIOUS
Which of the following is NOT one of the scales to measure job satisfaction?
►Minnesota SatisfactionQuestionnaire
►The FacesScale
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www.virtualians.pk
►The mentorscale
►DescriptiveIndex
Reference: The most widely used scales to measure job satisfaction include the Minnesota
Satisfaction Questionnaire, the Faces Scale, and the Job Descriptive Index.
Pg no. 30
Zahra‟s personality shows that she is dependable, well organized, and responsible.
According to the Big Five model; which of the following is the right dimension for
describing Zahra‟s personality?
►Agreeableness
►Emotional stability
►Extroversion
►Conscientiousness
Which of the following are the categories into which emotions are usually grouped?
►PositiveandNegative
►Complexand Negative
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www.virtualians.pk
Reference: Women show greater emotional expression than men, experience emotions
more intensely, and display more frequent expressions of both positive and negative
emotions. Emotions are classified as positive & negative only.
Emotional Responses that the organization requires workers to show and considers
appropriate in a given job are called:
►Felt Emotions
►DisplayedEmotions
►Moods
►Emotional Intelligence
Reference: Displayed emotions are those that are organizationally required and
considered appropriate in a given job. Pg no. 39
Organizational members who intentionally violate established norms that result in negative
consequences for the organization, its members, or both, show:
►Deviant WorkplaceBehavior
►EmotionalLabor
►Emotionaldisorder
What do we call the process by which individuals organize and interpret their sensory
impressions in order to give meaning to their environment?
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www.virtualians.pk
►Environmental analysis
►Social verification
►Outlook
►Perception
The awareness that a problem exists and that a decision needs to be made is a/an:
►Perceptualissue
►Emergencyissue
►Cognitive issue
►Ethicalissue
Reference: No time or cost constraints. The rational decision maker can obtain full
information about criteria and alternatives because it is assumed that there are no time or
cost constraints. Pg no. 53
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According to which of the following decision making model; people seek solutions that
are satisfactory and sufficient?
►BoundedRational
►ThreeComponent Model
►Contingency
►Rational
Reference: Bounded Rationality;People satisfice—they seek solutions that are satis factory
and sufficient. Pg no. 53
►Asusingrationality
►As usingboundedrationality
►Asusingcreativity
►Utilitarianism
►Focuson right
►Favoritism
What is the primary organizational factor that satisfies people‟s physiological needs?
►Relationship
►Recognition
►Pay
►Admiration
►Mcclelland
►Maslow
►Alderfer
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►Ouchi
Shahid is a salaried employee whose job is to proof read legal documents. He discovers that he
is paid substantially more than his colleagues, even though their jobs and performances are very
similar. What is likely to be his reaction to this discovery according to equity theory?
►Thequalityofdocumentshe proofreadswilldecrease
Research does NOT support which of the following statements about gender in the workplace?
Which of the following is NOT one of the most widely used variable-pay programs?
►Piece-rate wages
►Merit-based pay
►Fixedpay
►Profitsharing plans
Which of the following is the stage of group development characterized by the development of
close relationships and cohesiveness?
►Forming
►Norming
►Storming www.virtualians.pk
www.virtualians.pk
►Adjourning
►Commonalityofpurpose
►Interconnectivityamongindividualmembers
►Flexibilityanddegree ofresponsiveness
►Restrictions onexpressionofideas
►Maintainsthe secrecyofideas
Which of the following statement is true about decision making using nominal group techinque?
►Channel
►Message
►Transmission
►Medium
If Ali is apprehensive regarding oral communication, which of the following behaviors is he least
likely to display?
►Heavoidsface-to-face communication
Sami is developing marketing page for the company web site and is concerned about the
appearance of his active links. He seeks reactions from fellow employees. The reactions he
seeks are part of the:
►Adjourningphase
►Encoding phase
►Decoding phase
►Feedback phase
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www.virtualians.pk
►Written memo
►Paraphrase
►Eye contact
►Greaterfeedbackdensity
►Greaterfiltering capability
►Greaterperceptualwellness
►Largeramounts of information
Jobs in which success demands stamina, leg strength and manual dexterity require management
to identify an employee‟s which characteristics?
►Physicalabilities
►Motorabilities
►Mentalabilities www.virtualians.pk
www.virtualians.pk
►Emotionalabilities
If a manger is responsible to define goals, establish an overall strategy for achieving those goals
and matching activities accordingly, then which one of the following functions is he/ she
performing?
►Planning
►Organizing
►Leading
►Controlling
►Humanskills
►Technical skills
►Conceptualskills
►Leadingskills
Which of the following type of values determine the preferences for the means to be used in
achieving desired ends?
►Terminalvalues
►Instrumentalvalues
►Theoretical values
►Social values
Pg no. 25
►Exit
►Voice
►Loyalty
►Neglect
improvements, discussing problems with superiors, and some forms of union activity. Pg
no. 32
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The degree to which an individual believes that performing at a particular level will
generate a desired outcome is defined by expectancy theory as what kind of
relationship?
►Performance-reward
►Effort-performance
►Reward-personal goal
►Effort-satisfaction
Reference: Expectancy theory states that an individual tends to act in a certain way based
on the expectation that the act will be followed by a given outcome. Pg no. 66
►Downwardcommunication
►Lateral communication
►Directional communication
►Diagonalcommunication
Reference: In downward communication Organizational decisions are made at top level and then
flow down to the people who carry them.Pg no. 6 of ENG301 H.outs
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MIDTERM EXAMINATION
Fall 2009
Time: 60 min
Marks: 50
►Psychological needs
►Individualdrives
►Socialrolesandstatus
►Allofthegivenoptions
►Psychology
►Sociology
►Anthropology
►SocialPsychology
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www.virtualians.pk
Which one of the following set of skills is best representing the required
competencies of managers?
►Technicalskills,humanskillsandconceptualskills
►Leadingskillsandmotivationalskills
►Organizingskillsandinterpersonalskills
►Motivatingskillsand intrapersonalskills
The smell of fresh cake baking makes Saima‟s mouth water is an example of
which one of the following learning theory?
►Classical conditioning
►Sociallearning
►Operant conditioning
►Reinforcement theory
►Attitudes givewarningsignsofpotentialproblems
►Allofthegivenoptions
Which of the following is NOT one of the scales to measure job satisfaction?
►MinnesotaSatisfaction Questionnaire
►The FacesScale
►The mentorscale
►DescriptiveIndex
►Agreeableness
►Emotionalstability
►Extroversion
►Conscientiousness
Which of the following are the categories into which emotions are usually
grouped?
►SimpleandComplex www.virtualians.pk
www.virtualians.pk
►PositiveandNegative
►Positiveand Complex
►Complexand Negative
►FeltEmotions
►DisplayedEmotions
►Moods
►EmotionalIntelligence
►DeviantWorkplaceBehavior
►EmotionalLabor
►Emotionaldisorder
►Noneofthegivenoptions
What do we call the process by which individuals organize and interpret their
sensory impressions in order to give meaning to their environment?
www.virtualians.pk
www.virtualians.pk
►Environmentalanalysis
►Socialverification
►Outlook
►Perception
The awareness that a problem exists and that a decision needs to be made is
a/an:
►Perceptual issue
►Emergencyissue
►Cognitiveissue
►Ethicalissue
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www.virtualians.pk
►BoundedRational
►Contingency
►Rational
►Asusingrationality
►Asusingboundedrationality
►Asusingcreativity
►Utilitarianism
►Focusonright
►Focusonjustice
►Favoritism
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www.virtualians.pk
►Don‟thireanolderworker; theycan‟tlearnnewskills
►Relationship
►Recognition
►Pay
►Admiration
►Mcclelland
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www.virtualians.pk
►Maslow
►Alderfer
►Ouchi
►The quantityofdocumentsheproofreadswilldecrease
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www.virtualians.pk
Research does NOT support which of the following statements about gender in
the workplace?
►Menare moreaggressivethanwomen
►Womenaremore productiveatworkthanmen
Which of the following is NOT one of the most widely used variable-pay
programs?
►Piece-ratewages
►Merit-basedpay
►Fixedpay
►Profitsharing plans
www.virtualians.pk
www.virtualians.pk
►Forming
►Norming
►Storming
►Adjourning
►Commonalityofpurpose
►Interconnectivityamongindividualmembers
►Flexibilityanddegreeofresponsiveness
►Restrictionsonexpressionofideas
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www.virtualians.pk
►Maintainsthe secrecyofideas
►Speedupdecision makingprocess
►Receivingcreditforthebestideas
►Accurateexchange ofopinions
Which of the following statement is true about decision making using nominal
group techinque?
►This methodisgoodforencouragingindependentthinking
►Channel
►Message
►Transmission
►Medium
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www.virtualians.pk
►Hepreferstotalk onthephone
►Heprefers tosendemails
►Hereliesonmemosorletters
Sami is developing marketing page for the company web site and is concerned
about the appearance of his active links. He seeks reactions from fellow
employees. The reactions he seeks are part of the:
►Adjourning phase
►Encodingphase
►Decodingphase
►Feedbackphase
►Writtenmemo
►Paraphrase
►Greaterfeedbackdensity
►Greaterfilteringcapability
►Greaterperceptualwellness
►Larger amountsofinformation
Jobs in which success demands stamina, leg strength and manual dexterity
require management to identify an employee‟s which characteristics?
►Physicalabilities
►Motorabilities
►Mentalabilities
►Emotionalabilities
►Planning www.virtualians.pk
www.virtualians.pk
►Organizing
►Leading
►Controlling
►Human skills
►Technicalskills
►Conceptualskills
►Leadingskills
Which of the following type of values determine the preferences for the means to
be used in achieving desired ends?
►Terminalvalues
►Instrumentalvalues
►Theoreticalvalues
►Socialvalues
►Exit
►Voice
►Loyalty
►Neglect
►Performance-reward
►Effort-performance
►Reward-personalgoal
►Effort-satisfaction
►Downwardcommunication
►Lateral communication
►Directional communication
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www.virtualians.pk
►Diagonalcommunication
Answer :
Abraham Maslow‟s theory of needs describes five levels of needs and from
bottom to top order they are :
2) Safety needs :These include the needs for feeling safe and
protected from environmental hazards.
3) Social needs : These include the need for belongingness and having
social relationships
4) Esteem needs : These needs include the need for being recognized
and having respect in society
In contrast to this, Clayton Alderfer‟s ERG needs are three and they are :
1) Existence needs : The need for existence i.e food, shelter etc.
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3) Growth needs : The needs for growth and achieving something and
doing something good in life.
The major difference however between the two is that according to Maslow
the lowest level needs starting from physiological needs will be more
important for an individual to fulfill before he moves on to the next level of
needs. This means that the needs at a next higher level will not be important
for an individual until he completely or to a good extent satisfies his needs at
the immediate lower level. Once the needs at the lower level are met
completely or sufficiently they will no longer remain the source of motivation
for the individual and he will move on to the next level up and will try to fulfill
those needs and they will become the motivation for him. But according to
Alderfer this was not the case. The needs priority for different people can be
different. Some people might give more importance to the growth needs and
will be motivated to behave in ways that satisfies their need for growth more
than the satisfaction of the need for relatedness or existence.
This assumption of Maslow that the lower level needs should be fulfilled
before the individual deems higher level needs as a source of motivation was
the biggest flaw in the theory as different people have different
MIDTERM EXAMINATION
Spring 2009
►Commongoal
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www.virtualians.pk
►Interactionwith oneanother
►Accept expectationsandobligations
►Mutuallyindependent
Jobs in which success demands stamina, leg strength and manual dexterity
require management to identify an employee‟s which characteristics?
►Physicalabilities
►Motorabilities
►Mentalabilities
►Emotionalabilities
►Vertical
►Wheel
►All-channel
►Chain
►All-channel
►Chain
►Horizontal
►Wheel
►Control
►Agreement
►Motivation
►Information
►Suggestionboxes
►Disscussingproblemwithboss
►Feedbackonjobperformance
►Letterstoyourboss
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►Medium
►Instrument
►Conductor
►Transmission
On the Leadership Grid, a manager who has a medium concern for both, people
and production is a (n):
►Teammanager
►Countryclub manager
►MIddleoftheroadmanager
►Authority-obedience manager
►Production-oriented
►Laissez-faire
►Consideration-oriented
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www.virtualians.pk
►Employee-oriented
Which of the following are the two dimensions of leadership behavior identified
in the University of Michigan studies?
►Emotionalandrational
►Autocratic anddemocratic
►Initiatingstructureandconsideration
►Employee-orientedandproduction-oriented
►Educated
►Trained
►Born
►Authoritarian
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►Leadersarethoughtofasbetterpeoplebecausetheydon'tpunish
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►Groupthink
►Nominalgroup
►Brainstorm
►Electronic meeting
►Groupconformity
►Groupshift
►Groupthink
►Socialloafing
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www.virtualians.pk
►Higherqualitydecisions
►Moreriskydecisions
►Less criticalanalysis
►Unpopulardecisions
►There isanabsenceofverbalcues
►There islimitedsocialcontext
►Peoplecollaborateonline
►Allofthegivenoptions
►Easyto manage
►Less expensive
►Useemployeetalentsbetter
►Promotesocialization
►Tenuredoesnot appeartobeagoodpredictorofemployeeproductivity
►Tenureisagoodvariablein explainingturnover
►TheoriesX and Y
►Motivator-HygieneTheory
►HierarchyofNeeds Theory
►Satisfaction/DissatisfactionTheory
►Negative Reinforcement
►NeutralReinforcement
►PleasantReinforcement
►PositiveReinforcement
►Needtomakeothersbehaveinanovelway
►Mcclelland
►Maslow
►Alderfer
►Ouchi
►Physiological,safety,social, esteem,andself-actualization
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www.virtualians.pk
►Interest, activityandreward
►Awareness,effortand outcome
►Stimulation,progressandachievement
►Intensity,directionandpersistence
►Prototyping
►Contrast effect
►Haloeffect
►Projection
Asma is experiencing conveyance problem for her college pick and drop. She
decides to use the rational decision-making model to decide what to do. What
might be the next step she takes if she follows this model?
►Define theproblem
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www.virtualians.pk
►Identifythedecisionscriteria
►Evaluateotheravailable alternatives
►Select thebestalternative
►Situation
►Perceiver
►Reality
►Target
Imran is the head of a group at an advertising agency working with artists and
designers to come up with effective branding of new products. Why is it
particularly important for him towww.virtualians.pk
keep his team happy?
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►The BigFivetraitsarerelatedtobothintrinsicandextrinsicfactors
The degree to which people value relationships and show sensitivity and
concern for the welfare for others is called:
►Quantityoflife
►Qualityoflife
►Long-termorientation
►SocialLoafing
►ExternalReferenceGroups
►RoleModels
►Achievement
►Teachers
Values like working hard, being creative and honest are the means which lead
towards achieving organizational goals. Which of the following term best
described these values?
►Terminalvalues
►Instrumentalvalues
►Theoreticalvalues
►Socialvalues
Which of the following is NOT one of the scales to measure job satisfaction?
►MinnesotaSatisfaction Questionnaire
►The FacesScale
►DescriptiveIndex
www.virtualians.pk
www.virtualians.pk
►Positivereinforcement
►Extinction
►Negative reinforcement
►Punishment
Last year, Ali had taken lunch at a fast food restaurant that caused him food
poisoning. Now whenever he passes by the restaurant, he feels nauseous. This
is an example of which of the following learning theory?
►Classicalconditioning
►Sociallearning
►Operantconditioning
►Reinforcement theory
►Planningandorganizing
►Leadingandcontrolling
►TQMandcontinuous improvement
►Disseminator
►Spokesperson
►Representative
►Figurehead
►Psychology
►Sociology
►Anthropology
►SocialPsychology
►Planning
►Organizing
►Leading
►Controlling
ANSWER:
Skill: Skill is defined as an ability to act in a way that allows a person to highly
perform his roles.
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MIDTERM EXAMINATION
Spring 2009
Time: 60 min
Marks: 50
►Cognitive
►Affective
►Behavioral
►Behaviorintension
Values like working hard, being creative and honest are the means which lead
towards achieving organizational goals. Which of the following term best
described these values?
►Terminalvalues
►Instrumentalvalues
►Theoreticalvalues
►Socialvalues
www.virtualians.pk
www.virtualians.pk
►Canada
►Japan
►United States
►CapeTown
Guatemala is a country where inequalities exist showing gap between rich and
poor. Which of the following value is truly representing the state of Guatemala?
►Power distance
►Individualism
►Collectivism
►Uncertaintyavoidance
►Perception
►Personality
►Experience
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www.virtualians.pk
►Culture
►Extroversion
►Opennesstoexperience
►Emotionalstability
►Agreeableness
Which of the following is NOT one of the traits according to the Big Five Model?
►Conscientiousness
►Extroversion
►Agreeableness
►Selfactualization
►FeltEmotions
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www.virtualians.pk
►Displayed Emotions
►Moods
►EmotionalIntelligence
►Anger
►Fear
►Hate
►Sadness
Sana is a group leader at interior designing firm. She is concerned with the
achievement of her peers and subordinates, she appreciate their suggestions
and motivates them to come up with something new and unique. Which of the
following is Sana‟s style?
►Conceptual
►Behavioral
►Directive
►Analytical
“Just because he was late in his first class, his teacher thinks he is irresponsible
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student". Which error teacher has commited in this case?
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►Selectiveperception
►Stereotyping
►Halloeffect
►Socialperception
It is not possible for Mr. Asim to understand everything he sees, he notices a few
of the things, we can say that he engages in:
►Assimilating
►Selectiveperception
►HaloEffect
►Target Perception
►Anemployeeislatebecauseofa flattire.
►Anemployeewaspromotedbecause ofhisabilities
►Anemployeewasfired becausehesleptonthejob.
►Anemployeewaspromotedbecause he washardworking.
►Consensus
►Distinctiveness
►Reliability
►Consistency
►Intensifiesanindividual‟seffortsfromothers
►Guidesanindividual‟seffortstowardsa goal
►Meetsanindividual‟sneeds, wantsanddemnands
►The quantityofdocumentsheproofreadswilldecrease
►Performance-reward
►Effort-performance
►Reward-personalgoal
►Effort-satisfaction
►Advancement
►Workingcondition
►Achievement
►Recognition
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►Nodissatisfactiontodissatisfaction
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►Nodissatisfactiontosatisfaction
►Satisfactiontonosatisfaction
►Satisfactionto dissatisfaction
►Region
►Age
►Sex
►Tenure
►Tenuredoesnot appeartobeagoodpredictorofemployeeproductivity
►Tenure is agoodvariableinexplainingturnover
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www.virtualians.pk
►Specificperformanceobjectives
►Precisejobdescriptions
►Cleardirectionandpurpose
►Highersalaries
►The superiorandsubordinate
Require judgment _
Require experience _
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www.virtualians.pk
Team members with good listening, feedback, and conflict resolution skills
possess ______________.
Technical expertise _
Problem-solving skills _
Decision-making _ skills
Interpersonal skills _
Less rigidity _
Speed _
Creativity _
Acceptance _ www.virtualians.pk
www.virtualians.pk
Quality _
Leaders are advocates for change, and managers _ for the status quo
Trait theory _
Fiedler model _
Equity Theory _
According to the Ohio State studies, the extent to which a leader‟s behavior is
directed toward getting the job done is called:
Initiating structure _
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Consideration _
Maximization _
Path-goal _
Leader-participation model _
Autocratic-democratic _ continuum
Managerial grid _
Medium _
Instrument _
Conductor _
Transmission _
Upward communication _
Downward _ communication
Horizontal communication _
Lateral communication _
Written memo _
Paraphrase _
Eye contact _
E-mail _
www.virtualians.pk
www.virtualians.pk
Wheel _
All-channel _
Chain _
Horizontal _
Direct _
Circle _
Wheel _
All-channel _
1. Conceptual Skills
2. Human Skills
3. Technical Skills
2. Human skills to understand, work with, lead, and control the behavior of
individuals and groups
Effective managers need all three types of skills—c onceptual, human, and
technical. For example,
Entrepreneurs often are technically skilled but lack conceptual and human
skills. Scientists who become managers have technical expertise, but low
levels of human skills.
Management Skills
1. Technical Skills
expertise, and many people develop their technical skills on the job.
2. Human Skills
• The ability to work with, understand, and motivate other people, both
individually and in www.virtualians.pk
www.virtualians.pk
groups, describes human skills. Many people are technically proficient but
interpersonally incompetent
3. Conceptual Skills
that can correct them, evaluate those alternatives, and select the best one.
10. Empowers and delegates key duties to others while maintaining goal
clarity and commitment
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