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‫ﳕﻮذج اﳌﻄﺎﻟﺒﺔ ﺑﺎﻟﺘﻌﻮﻳﺾ‬

Reimbursement Claim Form


Section A : Important Information ‫ﻣﻬﻤﺔ‬
ّ ‫ ﻣﻌﻠﻮﻣﺎت‬: “‫اﻟﻘﺴﻢ ”أ‬
• All claims reimbursement amounts will be transferred to registered (IBAN) ‫• ﺳﻴﺘﻢ ﲢﻮﻳﻞ ﺟﻤﻴﻊ اﳌﺒﺎﻟﻎ اﳌﺴدة ﻟﻠﻤﻄﺎﻟﺒﺎت إ رﻗﻢ اﳊﺴﺎب اﳌﺼﺮ اﻟﺪو‬
IBANs. (Not cheque or direct payment.) If you need to update your ‫ إذا ﻛﻨﺖ‬.(‫ )ﻟﻦ ﻳﺘﻢ اﻟﺪﻓﻊ ﻋﻦ ﻃﺮﻳﻖ اﻟﺸﻴﻜﺎت اﻟﺒﻨﻜﻴﺔ او اﻟﺪﻓﻊ اﻟﻨﻘﺪى اﳌﺒﺎﺷﺮ‬.‫اﳌﺴﺠﻞ ﻟﺪﻳﻨﺎ‬
IBAN, please complete and submit the IBAN Update Form together
with this. (Available also online and attached to your member guide ‫ ﻳﺮﺟﻰ إﻛﻤﺎل وﺗﻘﺪﱘ ﳕﻮذج ﲢﺪﻳﺚ‬، ‫ﺑﺤﺎﺟﺔ إ ﲢﺪﻳﺚ رﻗﻢ اﳊﺴﺎب اﳌﺼﺮ اﻟﺪو اﳋﺎص ﺑﻚ‬
booklet) ً ‫( وإرﻓﺎﻗﻪ ﻣﻊ ﻫﺬا اﻟﻨﻤﻮذج )ﻣﺘﺎح‬IBAN)‫رﻗﻢ اﳊﺴﺎب اﳌﺼﺮ اﻟﺪو‬
‫ﻧﻧﺖ وﻣﺮﻓﻖ‬¢‫ ا‬£‫أﻳﻀﺎ ﻋ‬
• Non-submission of required documents (Section D) is the main reason (‫ﺑﻜﺘﻴﺐ دﻟﻴﻞ ا¬ﻋﻀﺎء اﳋﺎص ﺑﻚ‬
of delay/rejection of claims
.‫ رﻓﺾ اﳌﻄﺎﻟﺒﺎت‬/ °‫• ﻋﺪم ﺗﻘﺪﱘ اﳌﺴﺘﻨﺪات اﳌﻄﻠﻮﺑﺔ )اﻟﻘﺴﻢ د( ﻫﻮ اﻟﺴﺒﺐ اﻟﺮﺋﻴﺴﻲ ﻟﺘﺄﺧ‬
• All invoices must comply with the proof of payment requirements
(Section E) (‫ ﻣﻊ ﻣﺘﻄﻠﺒﺎت إﺛﺒﺎت اﻟﺪﻓﻊ )اﻟﻘﺴﻢ ﻫـ‬°‫• ﻳﺠﺐ أن ﺗﺘﻮاﻓﻖ ﺟﻤﻴﻊ اﻟﻔﻮاﺗ‬
• Any manual modification or alteration on the invoice will cause a ‫• أي ﺗﻌﺪﻳﻞ ﻳﺪوي أو ﺗﻌﺪﻳﻞ ﻋﻠﻰ اﻟﻔﺎﺗﻮرة ﺳﻮف ﻳﺆدي إ رﻓﺾ اﳌﻄﺎﻟﺒﺔ اﳌﻘﺪﻣﺔ‬
rejection of the submitted claim.
‫ إذا ﻛﺎﻧﺖ ﻣﺴﺘﻨﺪاﺗﻚ ﺑﺄي‬.‫ﳒﻠﻴﺰﻳﺔ ﻓﻘﻂ‬¢‫• ﻳﺠﺐ أن ﺗﻜﻮن ﺟﻤﻴﻊ ﻣﺴﺘﻨﺪات اﳌﻄﺎﻟﺒﺔ ﺑﺎﻟﻠﻐﺔ اﻟﻌﺮﺑﻴﺔ أو ا‬
• All claim documents must be in Arabic or English only. If your
documents are in any other language, please translate them prior to
‫ ﻓﺎﻟﺮﺟﺎء ﺗﺮﺟﻤﺘﻬﺎ ﻗﺒﻞ ﺗﻘﺪﳝﻬﺎ‬، ‫ﻟﻐﺔ أﺧﺮى‬
submission ً 90 ‫• ﺗﻘﺒﻞ ﺑﻮﺑﺎ اﻟﻌﺮﺑﻴﺔ ﻓﻘﻂ اﳋﺪﻣﺎت اﻟﺘﻲ ﲤﺖ  ﻏﻀﻮن‬
‫ ﻳﻨﺺ ﻋﻠﻰ‬Å ‫ ﻣﺎ‬،‫ﻳﻮﻣﺎ ﻣﻦ ﺗﺎرﻳﺦ اﻟﻌﻼج‬
• Bupa will only accept services done within 90 days from the treatment ‫ﺧﻼف ذﻟﻚ  اﻟﻌﻘﺪ‬
date, unless stated otherwise in your contract
‫• ﻳﻌﺘﻤﺪ اﳌﺒﻠﻎ اﳌﺴد ﻋﻠﻰ أﺳﻌﺎر ﻧﻔﺲ اﳋﺪﻣﺔ اﳌﺘﻔﻖ ﻋﻠﻴﻬﺎ ﺑﲔ ﺑﻮﺑﺎ اﻟﻌﺮﺑﻴﺔ وﻣﻮﻓﺮي اﳋﺪﻣﺔ‬
• The reimbursed amount will be based on the prices of the same service
agreed on between Bupa Arabia and the providers of your network. ‫ ﻳﺮﺟﻰ‬، ‫ ﳌﺰﻳﺪ ﻣﻦ اﳌﻌﻠﻮﻣﺎت‬.‫اﻟﻄﺒﻴﺔ اﳌﺪرﺟﺔ ﻓﻰ اﻟﺸﺒﻜﺔ اﻟﻄﺒﻴﺔ اﳌﺘﻔﻖ ﻋﻠﻴﻬﺎ ﻣﻊ ﺷﺮﻛﺘﻜﻢ‬
For more information, please refer to the member guide or bupa.com.sa ‫اﻟﺮﺟﻮع إ دﻟﻴﻞ ا¬ﻋﻀﺎء أو ا‬
bupa.com.sa
‫ ﻳﺮﺟﻰ اﻟﺘﺄﻛﺪ ﻣﻦ ﲢﺪﻳﺚ رﻗﻢ ﻫﺎﺗﻔﻚ‬.‫ة‬°‫ اﻟﺮﺳﺎﺋﻞ اﻟﻘﺼ‬£‫• ﺳﺘﺘﻠﻘﻰ ﲢﺪﻳﺜﺎت ﺣﻮل ﺣﺎﻟﺔ ﻣﻄﺎﻟﺒﺘﻚ ﻋ‬
• You will receive updates on your claim status via SMS. Please ensure
that your mobile number is updated, or update it through bupa.com.sa, ‫ أو ﻋﻦ ﻃﺮﻳﻖ‬،‫ ﺗﻄﺒﻴﻖ ﺑﻮﺑﺎ اﻟﻌﺮﺑﻴﺔ ﻟﻠﺠﻮاﻻت اﻟﺬﻛﻴﺔ‬،bupa.com.sa ‫ أو ﲢﺪﻳﺜﻪ ﻣﻦ ﺧﻼل‬،‫اﶈﻤﻮل‬
Bupa Arabia. mobile app, or by sending an SMS with only your 0550222700 ‫ ﻓﻘﻂ ﻣﻊ رﻗﻢ ﻋﻀﻮﻳﺘﻚ إ‬SMS ‫إرﺳﺎل رﺳﺎﻟﺔ‬
membership number to 0550222700 ‫ او اﻟﺘﻮاﺻﻞ‬bupa.com.sa ‫• ﳝﻜﻨﻚ اﻳﻀﺎ اﻟﺘﺤﻘﻖ ﻣﻦ ﺣﺎﻟﺔ اﳌﻄﺎﻟﺒﺔ ﺧﺎﺻﺘﻚ ﻋﻦ ﻃﺮﻳﻖ اﻟﺪﺧﻮل ا‬
• You may also check your claim status by logging on to bupa.com.sa or 9 2002 3009 ‫ﻣﻊ ﺧﺪﻣﺔ اﻟﻌﻤﻼء ﻋﻠﻰ اﻟﺮﻗﻢ‬
calling Customer Services at 9 2002 3009
• For treatment availed outside KSA a copy of passport showing entry ‫• ﻟﻠﻤﻄﺎﻟﺒﺎت ﻣﻦ ﺧﺎرج اﳌﻤﻠﻜﺔ ﻳﺠﺐ ارﻓﺎق ﻧﺴﺨﺔ ﻋﻦ ﺟﻮاز اﻟﺴﻔﺮ ﻣﻮﺿﺤﺔ ﺗﺎرﻳﺦ اﻟﺪﺧﻮل و اﳋﺮوج أو‬
and re-entry to KSA. .‫أى اﺛﺒﺎت اﺧﺮ‬

Section B: Claimant Information ‫ ﻣﻌﻠﻮﻣﺎت ﺣﻮل اﳌﺘﻘﺪم ﺑﺎﻟﻄﻠﺐ‬: “‫اﻟﻘﺴﻢ ”ب‬


B.1 Membership Number ‫ رﻗﻢ اﻟﻌﻀﻮﻳﺔ‬١.‫ب‬

B.2 Member's Name ‫ اﺳﻢ اﻟﻌﻀﻮ‬٢.‫ب‬


(As it appears on your membership card) (‫)ﻛﻤﺎ ﻫﻮ ُﻣﺒ ّﻴﻦ  ﺑﻄﺎﻗﺔ اﻟﻌﻀﻮﻳﺔ‬

B.3 Company Name ‫ اﺳﻢ اﻟﺸﺮﻛﺔ‬٣.‫ب‬


(As it appears on your membership card) (‫)ﻛﻤﺎ ﻫﻮ ُﻣﺒ ّﻴﻦ  ﺑﻄﺎﻗﺔ اﻟﻌﻀﻮﻳﺔ‬

B.4 Mobile Number ‫ رﻗﻢ اﳉﻮال‬٤.‫ب‬


This mobile number is used only to contact you ‫ﻧﺴﺘﺨﺪم رﻗﻢ اﳉﻮال ﻫﺬا ﻟﻼﺗﺼﺎل ﺑﻚ  ﺣﺎل وﺟﺪﻧﺎ أي ﻣﺸﺎﻛﻞ ﻓﻴﻤﺎ ﻳﺘﻌﻠّﻖ‬
in case we find issues with your submitted claim. ‫ رﻗﻢ اﳉﻮال‬°‫ ﻻ ﺗﺴﺘﺨﺪم ﻫﺬا اﻟﻨﻤﻮذج ﻟﺘﻐ‬:‫ ﻣﻼﺣﻈﺔ‬.‫ﺗﻘﺪﻣﺖ ﺑﻬﺎ‬
ّ ‫ﺑﺎﳌﻄﺎﻟﺒﺔ اﻟﺘﻲ‬
Kindly note this in not for system update. .‫ ﻟﺪﻳﻨﺎ‬æ‫ﺴﺠﻞ ﺣﺎﻟﻴ‬
ّ ُ‫اﳌ‬

Section C: Invoice Details ‫ﻣﻬﻤﺔ‬


ّ ‫ ﻣﻌﻠﻮﻣﺎت‬: “‫اﻟﻘﺴﻢ ”ج‬
Currency ‫اﻟﻌﻤﻠﺔ‬ Total Amount ‫ا•ﻤﻮع اﻟﻜﻠﻲ‬
Note: :‫ﻣﻼﺣﻈﺔ‬
For multiple currencies, please ensure to °‫اﻟﺮﺟﺎء اﻟﺘﺄﻛﺪ ﻣﻦ ﺟﻤﻊ ﻗﻴﻤﺔ ﻛﻞ اﻟﻔﻮاﺗ‬
sum (add) all invoices per currency.
.‫ﺑﺎﻟﻌﻤﻠﻪ اﶈﺪده‬

Section D : Required Documents for Submitting Claims ‫ﻗﺴﻢ )د( اﳌﺴﺘﻨﺪات اﳌﻄﻠﻮﺑﺔ ﻟﺘﻘﺪﱘ اﳌﻄﺎﻟﺒﺔ‬
Use one claim form for each claim type and each hospital visit. ‫ ﻓﻀﻼ و ﺿﻊ ﻋﻼﻣﺔ ﻋﻠﻰ ﻧﻮع‬.‫ﺑﺮﺟﺎء اﺳﺘﺨﺪام ﳕﻮذج ×ﺘﻠﻒ ﻟﻜﻞ ﺣﺎﻟﺔ ﺗﻨﻮﱘ و ﻟﻜﻞ زﻳﺎرة ﻟﻠﻤﺴﺘﺸﻔﻰ‬
Please tick the claim type box & ensure to submit all listed documents. .‫اﳌﻄﺎﻟﺒﺔ و اﻟﺘﺄﻛﺪ ﻣﻦ ارﻓﺎق ﻛﻞ اﳌﺴﺘﻨﺪات اﳌﺬﻛﻮرة‬

Inpatient ‫ﺣﺎﻻت اﻟﺘﻨﻮﱘ‬


1. Official invoice with cost break-up of each service ‫ ﻓﺎﺗﻮرة اﳌﺴﺘﺸﻔﻰ اﻟﻨﻬﺎﺋﻴﺔ اﻟﺮﺳﻤﻴﺔ ﻣﻊ ﺗﻔﺼﻴﻞ اﻟﺘﻜﻠﻔﺔ ﻟﻜﻞ ﺧﺪﻣﺔ ﰎ اﺟﺮاﺋﻬﺎ‬.١
2. Proof of payment (Section E)
(‫ إﺛﺒﺎت دﻓﻊ ) ﻗﺴﻢ ﻫـ‬/ ‫ اﻳﺼﺎل دﻓﻊ رﺳﻤﻲ‬/ ‫ ﺳﻨﺪ ﻗﺒﺾ رﺳﻤﻲ‬.٢
3. Detailed medical discharge report
‫ ﻣﻦ اﳌﺴﺘﺸﻔﻰ‬Û‫ ﺗﻘﺮﻳﺮ ﻃﺒﻲ ﻣﻔﺼﻞ و اﻟﺬى ﻳﺘﻢ ﺗﻘﺪﳝﻪ ﻟﻠﻤﺮﻳﺾ ﻋﻨﺪ اﳋﺮوج اﻟﻨﻬﺎ‬.٣
4. Imaging results (if applicable)
5. Laboratory results (if applicable) ( ‫ أو اﻟﺮﻧﲔ اﳌﻐﻨﺎﻃﻴﺴﻰ ) إذا ﰎ إﺟﺮاﺋﻬﺎ‬،‫ أو اﻟﻄﺒﻘﻴﺔ‬،‫ ﻧﺘﺎﺋﺞ اﻟﺘﺼﻮﻳﺮ ﺑﺎ¬ﺷﻌﺔ اﻟﺴﻴﻨﻴﺔ‬.٤
6. Official invoice for organ/device transplanted or inserted ( ‫ ) إذا ﰎ إﺟﺮاﺋﻬﺎ‬£‫ﺘ‬ß‫ ﻧﺘﺎﺋﺞ ا‬.٥
(stents, IOL, organ, etc.) ( ‫ اﻟﺦ( ) إذا ﰎ إﺟﺮاﺋﻬﺎ‬،‫ ﻋﺪﺳﺔ اﻟﻌﲔ اﳌﺰروﻋﺔ‬،‫ ﺷﺒﻜﺔ‬،‫ اﳉﻬﺎز اﳌﺰروع )اﻟﺪﻋﺎﻣﺔ‬/ ‫ اﻟﻔﺎﺗﻮرة ا¬ﺻﻠﻴﺔ ﻟﻠﻌﻀﻮ‬.٦

Outpatient ‫اﻟﻌﻴﺎدات اﳋﺎرﺟﻴﺔ‬


1. Official itemized invoice clarifying each service and its price ‫ ﻓﺎﺗﻮرة رﺳﻤﻴﺔ ﺗﻔﺼﻞ اﳋﺪﻣﺎت اﻟﻄﺒﻴﺔ و ﺗﻜﻠﻔﺔ ﻛﻞ ﺧﺪﻣﺔ‬.١
2. Proof of payment (Section E)
3. Laboratory results (if applicable)
(‫ إﺛﺒﺎت دﻓﻊ ) ﻗﺴﻢ ﻫـ‬/ ‫ اﻳﺼﺎل دﻓﻊ رﺳﻤﻲ‬/ ‫ ﺳﻨﺪ ﻗﺒﺾ رﺳﻤﻲ‬.٢
4. Imaging results (if applicable) ( ‫ ) إذا ﰎ إﺟﺮاﺋﻬﺎ‬£‫ﺘ‬ß‫ ﻧﺘﺎﺋﺞ ا‬.٣
5. Doctor prescription mentioning the diagnosis (if medication is ( ‫ أو اﻟﺮﻧﲔ ﻣﻐﻨﺎﻃﻴﺴﻲ ) إذا ﰎ إﺟﺮاﺋﻬﺎ‬،‫ أو اﻟﻄﺒﻘﻴﺔ‬،‫ ﻧﺘﺎﺋﺞ اﻟﺘﺼﻮﻳﺮ ا¬ﺷﻌﺔ اﻟﺴﻴﻨﻴﺔ‬.٤
prescribed)
‫ وﺻﻔﺔ اﻟﻄﺒﻴﺐ ﻣﻊ ذﻛﺮ اﻟﺘﺸﺨﻴﺺ اذا ﰎ وﺻﻒ دواء‬.٥
Dental ‫ا…ﺳﻨﺎن‬
1. Official invoice itemizing the dental procedure(s) with tooth number ‫ ﻓﺎﺗﻮرة رﺳﻤﻴﺔ ﺗﻔﺼﻴﻠﻴﺔ ﺗﻮﺿﺢ اﻻﺟﺮاء و رﻗﻢ اﻟﻀﺮس او اﻟﺴﻦ و اﻟﺘﻜﻠﻔﺔ ﻟﻜﻞ اﺟﺮاء‬.١
and cost for each procedure
(‫ إﺛﺒﺎت دﻓﻊ ) ﻗﺴﻢ ﻫـ‬/ ‫ اﻳﺼﺎل دﻓﻊ رﺳﻤﻲ‬/ ‫ ﺳﻨﺪ ﻗﺒﺾ رﺳﻤﻲ‬.٢
2. Proof of payment (Section E)
3. Panoramic x-ray/bite wing x-ray (if applicable) (‫ ا¶ﺷﻌﺔ اﻟﺴﻴﻨﻴﺔ اﻟﻌﺎدﻳﺔ او ﺗﻘﺮﻳﺮ ﻋﻨﻬﺎ )إذا ﰎ اﺟﺮاﺋﻬﺎ‬/ ‫ ا¶ﺷﻌﺔ اﻟﺴﻴﻨﻴﺔ اﻟﺒﺎﻧﻮراﻣﻴﺔ‬.٣

Optical ‫اﻟﻨﻈﺮ‬
1. Official invoice specifying the cost of lenses and cost of frame ‫ﻃﺎر‬È‫ ﻓﺎﺗﻮرة رﺳﻤﻴﺔ ﲢﺪد ﺗﻜﻠﻔﺔ اﻟﻌﺪﺳﺔ وﺗﻜﻠﻔﺔ ا‬.١
separately
(‫ إﺛﺒﺎت دﻓﻊ ) ﻗﺴﻢ ﻫـ‬/ ‫ اﻳﺼﺎل دﻓﻊ رﺳﻤﻲ‬/ ‫ ﺳﻨﺪ ﻗﺒﺾ رﺳﻤﻲ‬.٢
2. Proof of payment (Section E)
‫ ﻓﺤﺺ ﻟﻠﻌﲔ أﺻﻠﻲ ﻣﻦ ﻣﻘﺪﻣﻲ ﺑﻮﺑﺎ اﻟﻌﺮﺑﻴﺔ أو ﻣﻦ ﻃﺒﻴﺐ اﻟﻌﻴﻮن‬.٣
3. Original eye test from Bupa Arabia network of providers or from an
ophthalmologist (not an optometrist) (‫)ﻟﻦ ﻳﻘﺒﻞ ﻓﺤﺺ ﻣﻦ أﺧﺼﺎﺋﻲ ﺑﺼﺮﻳﺎت‬

Physiotherapy, Autism and Speech Therapy ‫ ﺟﻠﺴﺎت اﻟﺘﺨﺎﻃﺐ‬،‫ ﻋﻼج اﻟﺘﻮﺣﺪ‬، ‫اﻟﻌﻼج اﻟﻄﺒﻴﻌﻲ‬
1. Official invoices detailing the number of sessions and cost for each ‫ ﻓﺎﺗﻮرة رﺳﻤﻴﺔ ﺗﻔﺼﻞ ﻋﺪد اﳉﻠﺴﺎت واﻟﺘﻜﻠﻔﺔ ﻟﻜﻞ ﺟﻠﺴﺔ ﰎ اﺟﺮاﺋﻬﺎ‬.١
session
(‫ إﺛﺒﺎت دﻓﻊ ) ﻗﺴﻢ ﻫـ‬/ ‫ اﻳﺼﺎل دﻓﻊ رﺳﻤﻲ‬/ ‫ ﺳﻨﺪ ﻗﺒﺾ رﺳﻤﻲ‬.٢
2. Proof of payment (Section E)
3. Medical report justifying the need for physiotherapy ‫ ﺗﻘﺮﻳﺮ ﻃﺒﻲ ﻳﻮﺿﺢ اﳊﺎﺟﺔ ﻟﻠﻌﻼج اﻟﻄﺒﻴﻌﻲ‬.٣
4. Physiotherapy or attendance chart detailing date for each session with ‫ ﺟﺪول اﳊﻀﻮر ﻳﻔﺼﻞ ﺗﺎرﻳﺦ ﻛﻞ ﺟﻠﺴﺔ ﰎ اﺟﺮاﺋﻬﺎ ﻣﻮﻗﻊ ﻣﻦ اﻟﻌﻤﻴﻞ‬.٤
member’s name ‫ ﺗﻘﺮﻳﺮ ﻣﺘﺎﺑﻌﺔ ﺑﻌﺪ ﻛﻞ ﺟﻠﺴﺔ ﻣﺪون ﻋﻠﻴﻪ ﻣﻼﺣﻈﺎت اﻟﻄﺒﻴﺐ اﳌﻌﺎﻟﺞ‬.5
5. Progress report after each session with the treating doctor’s notes

Note: invoices for package/multiple sessions should only be submitted ‫ ﻻ ﻳﺘﻢ ﺗﻌﻮﻳﺾ ﻣﻄﺎﻟﺒﺎت اﻟﻌﻼج اﻟﻄﺒﻴﻌﻲ إﻻ ﺑﻌﺪ اﻧﺘﻬﺎء اﳉﻠﺴﺎت ﺑﺎﻟﻜﺎﻣﻞ و ﻟﻦ ﻳﺘﻢ اﻟﺪﻓﻊ‬:‫ﻣﻼﺣﻈﺔ‬
once all sessions mentioned in the invoice have been completed. .‫ﻣﻘﺪﻣﺎ‬

Medication ‫ا…دوﻳﺔ‬
1. Official invoice detailing the cost for each medication (mentioning (‫ اﻟﻔﺎﺗﻮرة‬Ñ ‫ ﻓﺎﺗﻮرة رﺳﻤﻴﺔ ﺗﻔﺼﻞ اﺳﻢ اﻟﺪواء وﺗﻜﻠﻔﺔ اﻟﺪواء )ﺗﺄﻛﺪ ﻣﻦ ذﻛﺮ اﻻﺳﻢ واﻟﺘﺎرﻳﺦ‬.١
member’s name and date)
(‫ إﺛﺒﺎت دﻓﻊ ) ﻗﺴﻢ ﻫـ‬/ ‫ اﻳﺼﺎل دﻓﻊ رﺳﻤﻲ‬/ ‫ ﺳﻨﺪ ﻗﺒﺾ رﺳﻤﻲ‬.٢
2. Proof of payment (Section E)
3. Doctor’s prescription mentioning the diagnosis ‫ وﺻﻔﺔ اﻟﻄﺒﻴﺐ ﻣﻊ ﺗﻮﺿﻴﺢ اﻟﺘﺸﺨﻴﺺ‬.٣

Section E: Acceptable Receipts or Proof of Payment ‫ﻗﺴﻢ )ﻫـ( إﻳﺼﺎل اﻟﻔﺎﺗﻮرة أو إﺛﺒﺎت اﻟﺪﻓﻊ اﳌﻘﺒﻮل‬
A receipt is an official document issued by the provider that must contain: :‫إﻳﺼﺎل اﻟﻔﺎﺗﻮرة ﻫﻮ وﺛﻴﻘﺔ رﺳﻤﻴﺔ ﺻﺎدرة ﻋﻦ ﻣﻮﻓﺮ اﳋﺪﻣﺔ اﻟﺬي ﻳﺤﺘﻮي ﻋﻠﻰ‬

1. Name of provider, address and contact details


‫ اﺳﻢ ﻣﻘﺪم اﳋﺪﻣﺔ واﻟﻌﻨﻮان وﺗﻔﺎﺻﻴﻞ اﻻﺗﺼﺎل‬.1
2. Treatment date
‫ ﺗﺎرﻳﺦ اﳌﻌﺎﻣﻠﺔ‬.2
3. Invoice number
‫ رﻗﻢ اﻟﻔﺎﺗﻮرة‬.3
4. Detailed description of service
5. Amount for each service separately and the total amount of all
‫ وﺻﻒ ﺗﻔﺼﻴﻠﻲ ﻟﻠﺨﺪﻣﺔ‬.4
services Ç‫ﺟﻤﺎ‬È‫ اﳌﺒﻠﻎ ﻟﻜﻞ ﺧﺪﻣﺔ و ا‬.5
6. Amount paid ‫ اﳌﺒﻠﻎ اﳌﺪﻓﻮع‬.6
7. Balance/remaining amount (if any) ‫ إن وﺟﺪ‬٫‫ اﻟﺮﺻﻴﺪ اﳌﺘﺒﻘﻲ‬.7
8. Type of payment (cash, cheque, credit card) ‫ ﺑﻄﺎﻗﺔ اﻻﺋﺘﻤﺎن‬،‫ ﺷﻴﻚ‬،‫ ﻧﻘﺪا‬- ‫ ﻃﺮﻳﻘﺔ اﻟﺪﻓﻊ‬.8

A proof of payment may include (1) Cash payment receipts, ‫( اﻳﺼﺎﻻت ﻧﻘﺎط اﻟﺒﻴﻊ‬2) ٫‫( اﻳﺼﺎل دﻓﻊ او ﺳﻨﺪ ﻗﺒﺾ اذا ﻛﺎﻧﺖ ﻃﺮﻳﻘﺔ اﻟﺪﻓﻊ ﻧﻘﺪا‬1) ‫اﺛﺒﺎت اﻟﺪﻓﻊ ﻳﺸﻤﻞ‬
(2) (point-of-sale) receipts (if paying through credit card or SPAN), or ‫( ﻛﺸﻒ ﺣﺴﺎب اﻟﺒﻨﻚ اذا ﻛﺎن اﻟﺪﻓﻊ ﻋﻦ ﻃﺮﻳﻖ‬3) ‫اذا ﻛﺎن اﻟﺪﻓﻊ ﻋﻦ ﻃﺮﻳﻖ ﺑﻄﺎﻗﺔ ا¶ﲤﺎن او ﺳﺒﺎن‬
(3) bank statement (if paying through online or bank transfers). Any ‫ اﺳﻢ ﻣﻘﺪم‬Ñ‫ ﻳﺠﺐ أن ﺗﺘﻀﻤﻦ ﻣﻌﺎﻣﻠﺔ ﻛﺸﻒ اﳊﺴﺎب اﳌﺼﺮ‬.‫ﻧﺖ أو اﻟﺘﺤﻮﻳﻼت اﳌﺼﺮﻓﻴﺔ‬Ô‫اﻻﻧ‬
transactional bank statement should include the name of the provider .‫ﺼﻮم‬º‫اﳋﺪﻣﺔ و اﳌﺒﻠﻎ ا‬
and the amount debited; confidential information should be censored. .‫ﻳﺠﺐ اﺧﻔﺎء اﳌﻌﻠﻮﻣﺎت اﻟﺴﺮﻳﺔ‬

KSA receipts should follow the local VAT format requirements. (For more
.‫ اﳌﻤﻠﻜﺔ اﻟﻌﺮﺑﻴﺔ اﻟﺴﻌﻮدﻳﺔ ﻣﺘﻄﻠﺒﺎت ﺿﺮﻳﺒﺔ اﻟﻘﻴﻤﺔ اﳌﻀﺎﻓﺔ‬Ñ Õ‫ﻳﺠﺐ أن ﺗﺸﻤﻞ إﻳﺼﺎﻻت اﻟﻔﻮاﺗ‬
information, please visit www.vat.gov.sa) International invoices should
comply with the foreign country’s invoicing laws. ‫ اﻟﺪوﻟﻴﺔ ﻣﻊ ﻗﻮاﻧﲔ‬Õ‫ﻳﺠﺐ أن ﺗﺘﻮاﻓﻖ اﻟﻔﻮاﺗ‬. (www.vat.gov.sa ‫)ﳌﺰﻳﺪ ﻣﻦ اﳌﻌﻠﻮﻣﺎت ﻳﺮﺟﻰ زﻳﺎرة‬
.‫اﻟﺒﻠﺪ اﻟﺼﺎدر ﻣﻨﻪ اﻟﻔﺎﺗﻮرة‬
Invoices and proof of payments written on doctor’s prescription or
unofficial papers are not accepted. Invoices must be electronic or have Õ‫ اﻟﻔﻮاﺗ‬.‫ رﺳﻤﻴﺔ‬Õ‫ وإﺛﺒﺎﺗﺎت اﻟﺪﻓﻊ اﳌﻜﺘﻮﺑﺔ ﻋﻠﻰ اﻟﻮﺻﻔﺎت اﻟﻄﺒﻴﺔ أو اى أوراق ﻏ‬Õ‫ﻟﻦ ﻳﺘﻢ ﻗﺒﻮل اﻟﻔﻮاﺗ‬
an official serial number. .‫اﳌﻘﺪﻣﺔ ﻳﺠﺐ ان ﲢﺘﻮى ﻋﻠﻲ رﻗﻢ ﺗﺴﻠﺴﻠﻰ رﺳﻤﻰ‬

Section F: Declaration ‫ﻗﺴﻢ )و( ا€ﻗﺮار‬


I, the undersigned, declare that the information above is correct and that ‫ أﻗﺮ ﺑﺄن اﳌﻌﻠﻮﻣﺎت اﻟﻮاردة أﻋﻼه ﺻﺤﻴﺤﺔ وأن اﻟﺘﻌﻮﻳﺾ اﻟﺬي أﻃﺎﻟﺐ ﺑﻪ ﻫﻮ ﺑﻬﺪف‬،‫أﻧﺎ اﳌﻮﻗﻊ أدﻧﺎه‬
reimbursement requested is for expenses paid by me for the treatment ‫ وأﻓﻮض ﲟﻮﺟﺒﻪ ﺷﺮﻛﺔ ﺑﻮﺑﺎ اﻟﻌﺮﺑﻴﺔ ﻟﻠﺘﺄﻣﲔ‬.‫ﺗﻐﻄﻴﺔ اﻟﻨﻔﻘﺎت اﻟﺘﻲ دﻓﻌﺘﻬﺎ ﻟﻌﻼج ﺣﺎﻟﺘﻲ اﳌﺆﻣﻦ ﻋﻠﻴﻬﺎ‬
of my covered condition. I hereby authorize Bupa Arabia to pay the
eligible expenses directly to the main member of the policy and in local ‫ ﻋﻀﻮ وﺛﻴﻘﺔ اﻟﺘﺄﻣﲔ اﻟﺮﺋﻴﺴﻲ وﺑﺎﻟﻌﻤﻠﺔ اﶈﻠﻴﺔ )رﻳﺎل‬Þ‫اﻟﺘﻌﺎو§ ﺑﺪﻓﻊ اﻟﻨﻔﻘﺎت اﳌﺴﺘﺤﻘﺔ ﻣﺒﺎﺷﺮة إ‬
currency (SAR). ‫ﺳﻌﻮدي‬

I hereby authorize any doctor, hospital, medical provider, insurance


company or any other company, institution, or other person (who has
‫وأﻓﻮض ﲟﻮﺟﺒﻪ أي ﻃﺒﻴﺐ أو ﻣﺴﺘﺸﻔﻰ أو ﻋﻴﺎدة أو ﻣﻘﺪم ﺧﺪﻣﺎت ﻃﺒﻴﺔ أو أي ﺷﺮﻛﺔ ﺗﺄﻣﲔ أو أي‬
any record or information about me and/or any of my family members) ‫أو أي ﻣﻦ اﻓﺮاد ﻋﺎﺋﻠﺘﻲ‬/ ‫ﺷﺮﻛﺔ أﺧﺮى أو ﻣﻨﺸﺄة أو أي ﺷﺨﺺ آﺧﺮ ﻟﺪﻳﻪ أي ﺳﺠﻞ أو ﻣﻌﻠﻮﻣﺎت ﻋﻨﻲ و‬
to provide Bupa Arabia for Cooperative Insurance with the complete ‫ ذﻟﻚ ﻧﺴﺨﺔ ﻣﻦ اﻟﺴﺠﻼت اﻟﺘﻲ ﳝﻠﻜﻮﻧﻬﺎ ﻣﻊ‬Ñ ‫ﲟﺎ‬، ‫ﺑﺘﺰوﻳﺪ ﺷﺮﻛﺔ ﺑﻮﺑﺎ اﻟﻌﺮﺑﻴﺔ ﺑﺎﳌﻌﻠﻮﻣﺎت اﻟﻜﺎﻣﻠﺔ‬
information, including copies of their records with reference to any
‫ أي ﻣﺮض أو ﺣﺎدث أوأي ﻋﻼج أو ﻓﺤﺺ أو أﺳﺘﺸﺎرة أو اﺳﺘﺸﻔﺎء أو أي ﻣﻌﻠﻮﻣﺎت أﺧﺮى‬Þ‫ﺷﺎرة ا‬È‫ا‬
sickness, accident, treatment, examination, advice, hospitalization, or any
other required information. .‫ﺗﻄﻠﺒﻬﺎ اﻟﺸﺮﻛﺔ‬

I am fully aware that any person who intentionally makes any false
‫أو ﻣﻌﻠﻮﻣﺎت ﺧﺎﻃﺌﺔ ﻟﻠﺤﺼﻮل‬/ ‫أو ﻣﻀﻠﻞ و‬/‫ أي ﺑﻴﺎن ﻛﺎذب و‬â‫إﻧﻨﻲ أدرك ﲤﺎﻣﺎ أن أي ﺷﺨﺺ ﻳﻘﺪم ﻋﻤﺪ‬
and/or misleading statement and/or information to obtain
reimbursement from Bupa Arabia is subject to penalization. .‫ﻋﻠﻰ ﺗﻌﻮﻳﺾ ﻣﻦ ﺷﺮﻛﺔ ﺑﻮﺑﺎ اﻟﻌﺮﺑﻴﺔ ﻳﺘﻌﺮض ﻟﻌﻘﻮﺑﺎت ﺟﺰاﺋﻴﺔ‬

Name ‫اﻻﺳﻢ‬ Signature ‫اﻟﺘﻮﻗﻴﻊ‬ Date ‫اﻟﺘﺎرﻳﺦ‬

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