“Hafilat” smart card is designed to facilitate payment

of travel fares in public transport buses in the Emirate

of Abu Dhabi.

This card is available in six categories to meet different

requirements and needs of the public.

“Hafilat” card enables users to recharge their cards

with a cash value via (T-purse), obtain travel passes or
both, according to the type of the card.

“Hafilat” card is easy-to-use, flexible and smart, and it

features incentive programs for frequent travelers.

“Hafilat”
Smart
Card User Guide
 Features available from services outletsfor Hafilat cards
Features available from services outlets for “Hafilat” cards

Ticket Sales office Ticket Vending Machine Intercity Driver Console

InsideTicket
the mainSales office
bus stations, ticket Ticket
InsideVending Machine
the main bus stations, Inside the main bus stations, Intercity Driver
Inside a bus Console
traveling between cities
sales office and customer service inside shopping malls, within all the shaded bus stops
Inside the main bus stations, ticket Inside the main bus stations, Inside the main bus stations, Inside intercity buses
center
sales in the
office andDepartment of
customer service shopping malls, public
some bus stops,
some public bus stops in all bus shelters, some shopping malls
Transport
center in the Department of in some
and Airport centers
health and Hospitals
Hafilat Card Types Issue New Buy or Reload Transport
Balance Inquiry Addition of Hafilat Card Types Issue New Buy or Reload Balance Inquiry Addition of
Hafilat Card Types Issue New Buy or Reload Balance Inquiry Addition of Hafilat Card Types Issue New Buy or Reload Balance Inquiry Addition of
Hafilat Card Balance Special Permits Hafilat Card Balance Special Permits Hafilat Card Balance Special Permits Hafilat Card Balance Special Permits
Hafilat Card Types Issue New Buy or Reload Balance Inquiry Addition of Hafilat Card Types Issue New Buy or Reload Balance Inquiry Addition of Issue New Buy or Reload Addition of Hafilat Card Types Issue New Buy or Reload Balance Inquiry Addition of
Hafilat Card Types Balance Inquiry
Hafilat Card Balance Special Permits Hafilat Card Balance Special Permits Hafilat Card Balance Special Permits Hafilat Card Balance Special Permits
Temporary Temporary Yes Temporary Temporary Yes -
by the driver
Yes
Permanent Permanent Permanent Permanent

Personalized Personalized Personalized

No Yes Yes No Personalized
Yes only Yes Yes No
Yes
Yes Yes
Yes Yes
Yes Yes
Yes No Yes Yes Yes No Yes Yes No byNo
the driver Yes Yes No
Special Needs Special Needs No Yes Yes Yes Special Needs Special Needs

Senior Citizens Senior Citizens Senior Citizens Senior Citizens

Students Students Students Students

Hafilat Card Types Accepts Cash Accepts Coins Gives Change Accepts Credit Hafilat Card Types Accepts Cash Accepts Coins Gives Change Accepts Credit Hafilat Card Types Accepts Cash Accepts Coins Gives Change Accepts Credit Hafilat Card Types Accepts Cash Accepts Coins Gives Change Accepts Credit
Hafilat Card Types Accepts Cash Accepts Coins Gives Change /Debit
for Cash Accepts Credit
Cards Hafilat Card Types Accepts Cash Accepts Coins Gives
for Change
Cash Accepts
/Debit Credit
Cards Hafilat Card Types Accepts Cash Accepts Coins Givesfor
Change
Cash Accepts Credit
/Debit Cards Hafilat Card Types Accepts Cash Accepts Coins Gives Change
for Cash Accepts Credit
/Debit Cards
for Cash /Debit Cards for Cash /Debit Cards for Cash /Debit Cards for Cash /Debit Cards

Temporary Temporary Temporary Temporary

Permanent Permanent Permanent Permanent

In the
Personalized
Yes Yes Yes Personalized Personalized Personalized
Future
In the No Yes Yes In the
In the Yes Yes -Yes
Yes Yes Yes Yes Yes Yes NoNo NoNo NoNo YesYes YesYes No No
Future Future
Future if available
Special Needs Special Needs Special Needs Special Needs

Senior Citizens Senior Citizens Senior Citizens Senior Citizens

Students Students Students Students

 Top up (T-purse) Add special passes to the card Public transport means available for each
Hafilatservices
Public transport card category
available for each
with cash
Top up (T-purse) Add-on special passes to the card
AED 30 Unlimited AED 80 Unlimited AED 500 Unlimited “Hafilat” card category
Card validity with cash travel pass inside city travel pass inside city travel pass inside city
Hafilat
Hafilat Card Carddate
from validity AED 500 Unlimited Via public transport Via public transport Via intercity public “Hafilat”
card
Card Price and inAED 30 Unlimited
suburbs (for 7 and inAED 80 Unlimited
suburbs (for 30 and in suburbs
travel (for city
pass inside
“Hafilat” card
Categories from date Up to AED 150 travel pass inside city travel pass inside city buses inside
Via public the city -
transport buses in suburbs
Via public transport - transport
Via buses
public transport - card
Card price of purchase Up to AED
rechargeable in 150
the
successive days) successive days) 356 andsuccessive days)
suburbs (for 365 outlets
categories of purchase (for 7 successive
renewable before the (for 30 successive
renewable before the renewable before
successive the
days)
city bus services suburbs bus services intercity bus services
outlets
rechargeable
card is still validif the days) renewable as days) renewable as (local)
card is still valid first pass expiry date first pass expiry date first pass expiry
renewable datethe
as long
long the card is valid long the card is valid
card is valid

Temporary Card Optional / or Optional/ or Bus stations,

Temporary Card Bus stations,
shopping
– Limited Period AED 5 14 Days Optional
add a -7day/ or Optional/
add or
a cash value No Shopping
– Limited Period AED 5 14 Days add apass
travel -7day inadd
theaT-purse
cash value No centers,malls,
Ticket vending
Automated
travel pass in the T-purse machines,
Ticket care
Customer
Permanent Card Machines,
centers
Permanent Card AED Customer Care
(Anonymous)
(Anonymous) AED10
10 With fare Withfees
With fare
Centers
Yes
Yes Yes
Yes Yes
Yes
Permanent Card
Permanent Card NoNo No
(Personalized)
(Personalized)
With fees
With fare Theticket
The ticketoffice
office
Special Needs atatbus
busstations
stations
Special Needs
Card
Card therequired
required
the
AED documentsand
documents and
AED 5 5 55Years
Years Free Free personalphoto
photo
personal
Senior Citizen Yes for
Senior Citizen Yes intercity
for No
No
Card intercity travel
Card services

Student Card Yes Annually paid

Student Card Yes Annually paid

The price of the card does not include a travel balance for public transport fares, so you must recharge your T-purse and/or add a special In case you are interested in using special passes for citybus services (local) inside Abu Dhabi, Al Ain and
travelofpass
The price the for
cardpublic
doesbuses.
not include a travel balance for public transport fares, so you must recharge your T-purse and/or add a special InAlcase
Gharbia, youinterested
you are have to purchase
in using special
special passes for each
bus passes city
inside theseparately.
cities and in the suburbs of the city of
travelCard
passvalidity is subject
for public buses.to conditions of good use and conservation. Free
Abu use ofAlthe
Dhabi, Ainservices described
or the Western in theyou
Region, table above
have applies tospecial
to purchase the services
passesinforthe citycity
each of Abu Dhabi and
separately.
CardWith this card
validity you cantoadd
is subject a cash value
conditions to the use
of good T-purse
andorconservation.
add a special pass, but not both. suburbs, where as the free services in the cities of Al Ain and Al Gharbia will be announced later.
Free use of the services described in the table above applies to the services in the city of Abu Dhabi only,
With this card you can add a cash value to the T-purse or add a special pass, but not both. whereas the free services in the cities of Al Ain and the Western Region will be announced later.
By public transport service By public transport service By public transport service
city buses (local) suburb buses Intercity buses

2 Dhs 10 Dhs
2 Dhs + 5 Fils/KM + 10 Fils/KM@
@

This rate is calculated per actual traveled kilometer of distance from

the full bus route, according to each public transport category
mentioned.

Uses
- To check in, hold your “Hafilat” infront of the card validator located
at the bus entrance، You should be prompted with green color
message if card is accepted.

at the bus exit, to avoid charging with maximum journey fare, always
make sure to check out your card at the end of your journey,
message will appear on the card validator showing the remaining
balance.

- A red color message will be prompted for rejected cards in case of

invalid/expired cards/pass or balance. In this case, usage
of public transport service not possible.

- Passenger always should check in and check out their “Hafilat” card
in front of card validator when boarding and alighting bus service
even in short journeys to avoid deducting the full fare of bus route
distance.

- Before using public transport, customers must ensure the validity of

“Hafilat” cards outlets.